How to send someone help on instagram

Instagram Releases New Reporting System for Self-Harm and Suicide

Article updated July 22, 2019.

Last week Instagram released a new feature that lets users flag posts containing images or messages containing references to suicide and self-harm. In the past, flagging these images as inappropriate would result in them being deleted. Now, users whose posts have been flagged will receive a message from Instagram with support resources. The app’s latest update will also offer you a list of mental health resources if you search the app for keywords – suicide, depression, self-harm, etc. – that indicate you might need support.

Last week, when the update was announced, The Mighty found a bug that explains why this feature might not have worked for you when it was first released. Now that the bug has been fixed, we’ve created a walkthrough to show how the update works.

Reporting a Photo That Contains Suicide or Self-Harm Imagery

If you stumble across a post that leaves you concerned about a user’s mental health, you can flag the post as “self injury,” and let Instagram know you think that user needs support.

To report the photo, tap of the three dots on the right of the person’s username. You will then see an option to report the photo. After hitting report, you have two options – “It’s spam” and “It’s inappropriate.” Choose “It’s inappropriate.”

When asked why posts featuring references to suicide and self-harm were categorized under “inappropriate,” a spokesperson for Instagram told The Mighty that inappropriate is the term Instagram uses for reporting any items that are not spam.

After selecting “It’s inappropriate,” you will be redirected to a menu that lists a number of reasons why a photo might be flagged. Pick the first one, “self injury.”

Instagram will then ask you if you want to report the post as “self injury,” explaining that the app removes posts that encourage or promote self-injury including references to suicide, cutting and eating disorders. The app also removes photos identifying people who self-injure, especially if the post attacks or makes fun of the person.

Once a post is reported, it gets sent to a team which monitors flagged posts. Posts are monitored all day, every day, the company said in a press release. If Instagram’s team agrees with your assessment, the user whose post you’ve reported will get the following message, “Someone saw your posts and thinks you might be going through a difficult time. If you need support, we’d like to help.” From there the reported user can view a list of support resources such as talking to a friend, calling a helpline and accessing a list of tips and support compiled by Instagram and the National Eating Disorders Association; Dr. Nancy Zucker, an associate professor of psychology and neuroscience at Duke University; Forefront, a University of Washington initiative studying suicide prevention innovations; National Suicide Prevention Lifeline; Save.org; Samaritans; Beyond Blue; Headspace and people with real-life experience managing mental illness.

Searching Tags With Flagged Keywords

If you are searching for posts like suicide, depression, self-harm, cutting, etc. Instagram will immediately show you a dialogue box offering the same resources as users whose photos have been reported.

If you choose “Get Support,” you will be taken out of the Instagram app and redirected to Instagram’s website where you will see a list of support resources.

The resources and hotline information you see depends on your location. Instagram has partnerships with over 40 organizations around the world, ensuring those who need help are connected with the most appropriate resources.

If you or someone you know needs help, visit our suicide prevention resources page.

If you need support right now, call the Suicide Prevention Lifeline at 1-800-273-8255. You can reach the Crisis Text Line by texting “START” to 741-741.

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You can find even more stories on our Home page. There, you’ll also find thoughts and questions by our community.

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How to Contact Instagram Support and Helpline Number

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How to get Instagram support through the Help Center
How to report hate speech, violence, and more to Instagram
How to report bugs and glitches to Instagram

You can contact Instagram support via their online Help Center, or by reporting a post directly.
If you shake your phone while using Instagram, a pop-up will appear that lets you report bugs.
Instagram has a phone number, but you won't be able to talk to anyone there.

With more than one billion active users every month, it's easy to see how Instagram's customer service team might get overwhelmed.

Unfortunately for users, this makes it so there's no way to speak with a live customer service representative from Instagram –– even if the issue is urgent, like your account getting hacked. Instead, you'll have to use one of the automated methods.

You can open Instagram's Help Center to read troubleshooting guides that might help with your issue. And if you're trying to report a problem, you can shake your phone or open a post's options.

Quick tip: Check out our guide on how to report posts, profiles, and comments on Instagram.

How to get Instagram support through the Help Center

Instagram's Help Center is a robust support tool that offers step-by-step guides and troubleshooting tips for most common Instagram problems. There's nobody to talk to there, but the guides are written by real people.

Access help on desktop

You can find the Help Center on your computer by heading directly to their website. Here, you can click on one of the suggested topics or use the search bar to locate articles relating to your issue.

Alternatively, you can follow the steps below.

1. Go to Instagram's website. Click the Help button underneath account recommendations on the right side.

This is a simple way to access the Help page when you don't have the exact URL handy. Abigail Abesamis Demarest/Insider

Quick tip: If you want to report an issue on Instagram, go to your profile page, then click Settings > Report a problem.

Access help on mobile

1. Open the Instagram app on your iPhone or Android device and tap your profile picture in the bottom-right corner.

2. Tap the three stacked lines in the top-right corner, then select Settings.

You can also access the Help Center via the Instagram app. Abigail Abesamis Demarest/Insider

3. Tap Help near the bottom of the page, then tap Help Center.

Clicking Help Center will take you to Instagram's Help Center page.

Abigail Abesamis Demarest/Insider

You'll be brought to Instagram's Help Center page, which is filled with hundreds of different support topics. Pick one of the suggested articles, or use the search bar to find what you're looking for.

How to report hate speech, violence, and more to Instagram

Instagram lets you report individual posts, specific users, and comments. Just go to any post, account, or comment, tap the three horizontal dots on it, and select Report from the drop-down menu.

You can report any post, account, or comment that you feel violates Instagram's community guidelines. Abigail Abesamis Demarest/Insider

If you're not sure whether your issue can be reported or if someone has committed a reportable offense, review Instagram's community guidelines.

Here's some of what Instagram sees as legitimate issues:

Intellectual property: Issues that follow under this grievance include users infringing on copyright — which generally protects original expression like images and words but not facts and ideas — and trademarks, defined as a word, slogan, symbol, or design made to distinguish products or services from an individual, group or company.
Nudity: Broadly defined as "appropriate" imagery, this more controversial guideline prevents nudity of any kind on the site, with a handful of exceptions — including post-mastectomy scarring photos, individuals breastfeeding, and nudity in paintings and sculptures.
Hate speech: The platform will remove any content from its site that encourages violence or includes hate speech — based on race, ethnicity, national origin, sex, gender, gender identity, sexual orientation, religion, disability, or disease — as well as bullying and harassment that target private individuals.
Illegal activities: Instagram will remove posts that offer specific services around sex, firearms, and drugs, in addition to removing posts or comments that "support or praise of terrorism, organized crime, or hate groups."
Self-injury: Any content posted to the platform that appears to glorify or encourage any type of physical self-injury, including eating disorders, will be taken down — with the exception of posts that reference these issues in the name of increasing awareness or signposting support.
Graphic violence: Any videos or images featuring intense, graphic violence that isn't shared in relation to newsworthy events or to condemn or educate on a larger issue, will be removed for inappropriateness.

After you report a post, you might get an email or Instagram notification telling you what decision Instagram's moderators made about it.

How to report bugs and glitches to Instagram

Instagram also accepts reports about issues with the app itself, like if a graphic isn't displaying correctly, or a menu won't open.

To quickly report a bug, shake your phone while Instagram is open. A pop-up should appear asking you to report the problem. You'll also be able to submit screenshots and other files.

You can also turn off this feature from this menu. Abigail Abesamis Demarest/Insider

Abigail Abesamis Demarest

Abigail Abesamis Demarest is a contributing writer for Insider based in New York. She loves a good glazed donut and nerdy deep dives into the science of food and how it's made.

How to write to Instagram technical support, help on Instagram

Content

1 How to write to Instagram technical support
2 Write an email to Instagram technical support
3 How to contact Instagram technical support 9007 if the profile is blocked 9008 Instagram not responding

Having trouble accessing your account? Are some features not working for you? Troubleshooting. Contact Instagram support directly. We'll show you how. nine0003

How to write to technical support Instagram

Use your smartphone to report any difficulties.

Open your profile and click on the "Settings" section.
Next, look for the item "Help" and feel free to click.
Select the "Report a problem" line.

After that, from the list that appears, click on the appropriate situation. Start making an appeal.

In order for you to be answered for sure, follow the following rules: compose a message in accordance with all the rules of the administration and attach evidence in the form of a screenshot. nine0003

You will be interested: how to secure your account.

Write a letter to Instagram technical support

For fans of e-mail, there is an additional way to contact social network programmers. Write a message to [email protected]. When choosing this option, there are also specific recommendations:

Specify the account name.
Description of the problem. Make it short but detailed. Don't upload the heads of busy Instagram employees. Save them and your time. nine0008
Please provide any additional information you think is necessary.

Is there a phone number for Instagram support? No, this feature hasn't been done yet. It is unlikely that it will ever be implemented. There are more than 1 billion users of this social network around the globe. It is clear that the network will be constantly overloaded. It's inefficient.

You may be wondering how to make link buttons on Instagram.

How long does Instagram technical support answer? There is no exact time for feedback from the administration. Due to the great popularity of the service, programmers are constantly loaded. Therefore, a response can be expected for several days. Be patient or try to solve the problem yourself. nine0003

How to contact Instagram technical support if the profile is blocked

For those who are not used to sitting back, there is a wonderful page https://help.instagram.com/. This is background information. This option is available through a computer or laptop. Suitable for those who do not have access to the account.

Try your luck on this Internet resource. Perhaps you can handle the dilemma yourself. Here are the following sections:

Using Instagram. The possibilities of the social network are fully described. The basics are explained in detail. If you are unable to add a photo or send a message to direct, then take a look at this section. nine0008
Account management. Rules and recommendations for setting up a personal page.
Troubleshooting and login help. Look for your problem in this branch.
Privacy and security. Service policies, advice to parents and many other useful sections are presented.
Instagram for companies. Businessmen right here.

Also on the help page there are descriptions of service updates, a mini-guide on malfunctions and errors, popular topics. nine0003

If you can't solve the problem yourself and you still don't have access to your account, connect your friends or family. Ask close people to write to programmers for you.

If Instagram technical support does not answer

Why can this happen?

You described the problem incorrectly. An appeal without details is likely to be ignored.
An invalid email address has been entered and you are waiting for a response.
Too little time has passed since the request. There are a huge number of resource users. Your letter will be considered in the next order.

Are you sure you did everything right? Then try using the "Violations" section. Employees respond quickly to it.

Don't be afraid of difficulties when using Instagram, any problem is solved. The only question is the amount of time spent.

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How to contact Instagram support

Instagram is the most popular symbiosis of photo hosting and a social network (currently blocked in Russia, but you can use it). Loved by iPhone owners. Instagram owners from Meta constantly hide the contact form for their support. Let's figure out how to write to Instagram technical support in Russian. nine0003

Warning. Instagram and Facebook are owned by Meta, which is included in the list of organizations involved in terrorism and extremism in the Russian Federation.

The first place to visit if you have problems with Instagram is the Help Center. Almost everything is there :-): from account recovery to image processing with various filters. At the bottom of the switch to Russian.

How to write to Instagram technical support from the app

If you think that you have found a technical error (bug or something is not working for you) in the operation of the Instagram application (Android or iOS), you can report it from the application itself.

To report a non-working function:

Go to your profile by clicking on the userpic below (login to the profile) or your profile picture, then open the menu at the top and click on Settings (in different versions of the application they change their location in the list)
Select Help:
Tap Report a problem and describe the problem you're experiencing. (there will be several options: report spam, send feedback and report a problem): nine0030
Be sure to describe the problem in as much detail as possible. For example, identifying the model of phone or tablet you are using, or the operation that caused the problem, will help us troubleshoot the problem.

Communication with Instagram technical support via browser and web interface

Few people know, but you can also write to Instagram technical support from a computer (laptop).

Option 1. Go to your page and find the settings gear:

Next, we find Report a problem or Report a problem:

Option 2. If in normal mode there is no gear or exit button to the settings, then we will use the Chrome browser and developer mode (exactly the same strategy) and go to the site https://www.instagram.com.

The fact is that the connection with Instagram support is also provided in the absence of an application on the phone - through their website. But it’s inconvenient to work with a phone on the site, it’s much faster to do everything on a computer. How? See below.

Switch Chrome or Firefox browser to phone emulation mode (ctrl - shift - i):

And go to your profile page. There, in the upper left corner, you will see the settings wheel familiar from the application.

Go to Settings and bingo! - we have options for contacting technical support Instagram:

Here you can write a complaint or your situation and add a screenshot:

If you have a problem with emails and instagram login, contact here. To contact technical support, choose the appropriate point for the situation:

The service is completely Russified. You can write to Instagram support in Russian. How to communicate with support is written in this article. nine0030 Tips for protecting your Instagram account from hacking. Kaspersky Lab.

If your Instagram account has been blocked, try logging in and carefully follow the instructions on the screen.

How to call technical support Instagram

Unfortunately, at the moment Instagram does not have a technical support phone number, a hotline for contacting the support service.