Staying in touch has never been easier.
Viber is a secure, private, fun messaging and calling app, connecting over a billion people worldwide!
With group chats, disappearing messages, reminders, and more, you can do it all with Viber!
Make Free Audio and Video Calls
Enjoy unlimited Viber-to-Viber calls with up to 50 people and make crystal-clear audio and video calls to anyone in the world. Great for connecting with friends, family, and colleagues!
End-to-end Encryption
On by default for all 1-1 calls, chats, and group chats, end-to-end encryption allows to you to communicate with confidence knowing that all private messages are, well, private. No one, not even Viber can read your messages.
Open a Group Chat
Catch up with friends, family, and coworkers by opening a group chat for up to 250 members. Use polls and quizzes, @mentions and reactions to get the most out of your group!
Send Free Messages
Staying in touch has never been easier. Send a free text, photo, sticker, GIFs, or video message, along with many other types of files. Viber is a great alternative for fans of SMS texting!
React to Messages
React to messages with emojis to express exactly how you feel in your 1-on-1 and group chats!
Self-Destructing Messages
Send Disappearing Messages in your 1-on-1 and group chats by setting a timer for each message. Choose how long the recipient has to read your message - 10 seconds, 1 minute, or up to 1 day!
Express Yourself with Lenses GIFs and Stickers
Characters are unlimited on Viber! Get creative with fun, funny, and beautifying Viber lenses. GIFs and over 55,000 stickers also await you - you can even create your own!
Communities & Channels
Whether it's sports, news, cooking, travel or entertainment, get the content you really want and connect with others with similar interests. Interact with an unlimited number of people, about a shared topic or passion. Start your own, and enjoy more ways to engage your members and subscribers!
Make Low-cost Calls to Landlines with Viber Out
Call any landline or mobile phone with Viber Out’s low-cost international calling service.
Viber Out Subscriptions are bundled minutes to call a specific destination, which can be purchased in-app and be renewed monthly or weekly depending on your plan. If you subscribe via iTunes, payment will be charged to your account when the purchase is confirmed. Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Your Account will be charged for this renewal up to 24 hours before the end of the current period at the rate of your selected plan. You can manage your subscription and turn off auto-renewal at any time by going to your iTunes account settings on your device.
Viber is part of the Rakuten Group, a world leader in e-commerce and financial services. Start using your unlimited call app for free today!
Terms & Policies: https://www.viber.com/terms/
Version 18.
6.0
Every update has behind-the-scenes upgrades to make Viber better ;) Always get the latest version for the best Viber experience
Viber respects your privacy and it is a top priority for us, just like it is for you.
425.2K Ratings
UPDATE: I’ve been contacted by support, it seemed like they really care to fix the problem. With new update my Viber is working without any problems. I really hope that they will not have any problems like this in the future. So… because support contacted me within 24hours, because they tried and care to resolve problem I changed my review to 5 stars.
I’ve been using this app over 6 years. I was even recommending it to all my family and friends.
It is awesome, fast, never any problems with audio or video calls until the latest update. Since I updated it to the newest version it went down the hill. App start kicking me out, then it finally stopped doing that but then it start freezing. It froze for few minutes and then crash. I can’t do anything. I can’t back it up, I can’t report a problem, I can’t contact support… Nothing! I even tried removing the app and downloading it again. Even that didn’t help. It is so frustrating! I saw in the comments that I am not the only one with this problem. I really hope you will fix this problem soon.
We've heard about this from other people as well. We're collecting information from people who are experiencing this issue and would be really glad to hear more about it from you. Could you provide some more detail? You can do that here: https://vb.me/store-en
I have been a loyal and frequent user of Viber for at least a decade now.
Viber has been my app of choice over all other chat services, including phone text. Viber has been serving me great until recently. The most recent update has deleted my account from my secondary device (iPad). After several unsuccessful attempts to log back in and restore my chat history, I found an article on the Viber support pages which clearly states that it is no longer possible to restore 1-on-1 chats and group chat history on a secondary tablet device. Which is very strange, because chat history actually syncs perfectly on a secondary computer device. Why was this important functionality suddenly removed? What is the point of backing up chat history if I can’t sync with my secondary tablet devices? When I start a chat on the primary device, I am no longer able to pick it up on my secondary device. This makes the app on the secondary device useless, so unfortunately I had to change my previously solid 5-star rating to 3 stars. App developers - please fix this problem, and re-enable seamless chat history sync across all devices, as it works on the competitor apps.
Otherwise the Viber app becomes completely pointless on the secondary devices. Thank you.
I have been an avid user of the app for 7 years and it’s been great with the stickers and gifs that make messaging interesting. But I’ve had problems receiving and sending messages in the past month. I made sure I am using the latest version of the app and iOS software. So when that did the fix my problem, I opted to delete and reinstall the app since that seemed to fix the issue for some people.
However, when I tried to restore my chat history, the app would crash after 1% and revert to my phone’s home screen. When I try opening the app, the restore screen would pop up and again crash after 1%. Granted I have about 28gb of chat history, but I have enough phone and iCloud storage that it shouldn’t be an issue. I reached out to the Viber support team, but after the quick initial response with their “solutions” and me answering “No, tried it, still crashing on me,” I haven’t heard back from them which has now been 5 days.
I really hope that they are working on the issue and not just keeping me on a shelf of “to-work-on-later” issues. But until I receive a viable solution to the problem, the app will remain deleted for me since when (and if) the restore eventually chooses to work for me, I don’t want new messages to be erased.
Hi,
Thanks for taking the time to let us know. We're actively investigating this issue and collecting information from people who are experiencing it. Would you mind sharing more details? You can do so here: https://vb.me/store-en
The developer, Viber Media SARL., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
The following data may be used to track you across apps and websites owned by other companies:
The following data may be collected and linked to your identity:
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age.
Learn More
“I have a problem with the Viber app.
Viber keeps crashing all the time. I have uninstalled it and reinstalled it, but nothing. Still crushing. What should I do? ” - From Anonymous
Viber is one of the most widely used cross-platform messaging apps to send messages and make a video or phone calls. You can chat individually or in a group which makes chatting more interesting. In addition, it supports end-end encryption to protect your conversations with third parties.
Although it's one of the most popular messaging apps, Viber, like many smartphone apps, can begin to act strangely. Users have reported crashing and freezing, yet these are only some issues you may encounter. A feature-rich app such as comes with its array of problems.
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Luckily, all of these problems can be fixed.
In this article, we will look at ways to fix some common Viber issues. We’ve counted seventeen common problems that can easily be fixed in a few minutes. So, if you're ready to start enjoying your Viber conversations again, let's see how to fix the common issues.
Before you're trying to fix your Viber issues, back up your Viber chat history will be a wise choice if you lose all your essential data in your app. MobileTrans - Backup & Restore can also backup Viber chat history to the computer and restore the chats to another device when you need it.
Backup Viber Chat History to Computer with 1 Click!
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You can learn how to backup Viber chats with step by step tutorial below:
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Initial steps
First, you need to restart your phone and check if you are running the latest version of Viber. Then check if your phone has a good internet connection.
Now follow the below steps:
Clear cache
Hopefully, the issue will be resolved.
Tip: before fixing Viber crashing issue, please backup your Viber data using mobitrans. You can also find more information on securely backing up your Viber data on a computer.
Updating Viber shouldn't be a problem if you have enough memory or are connected to the internet. However, many users experience this issue even if the conditions mentioned above are fulfilled.
The easiest way to fix this issue is to clear the cache and data.
If this doesn’t help, repeat the steps but only click on Clear Data instead of Clear Cache, and see if it works.
Tips for mobile users: Learn how to clear the WhatsApp cache from your iPhone, Samsung, or any other Android phone with this easy step-by-step guide.
Activating Viber seems like an easy thing to do. However, many users report problems with this first initial step.
To activate Viber, you need to enter your phone number, and you should get an SMS with the activation code.
But, many users fail this step, and there are a couple of reasons for that.
If you don’t have access to the internet, you’ll get the message saying that it's required. However, when you have access to the internet and your SIM card is valid, you should be able to receive your six-digit code via SMS. You can even get it via phone call, which is great.
It's an automatic callback feature that will activate Viber when you answer the call. If you’ve requested your code 3+ times, your account will be blocked.
You’ll then need to reinstall Viber and make a new account.
Recommended reading: How to Transfer Viber Messages to New Phone?
You will start receiving pop-up notifications on your screen.
Viber may block your account if it considers you spam, suspects your behavior, or suspects you violate Viber's t&c ( Viber Terms of Service and the Viber Out Fair Usage Principles). As a result, you may question why it isn't Viber working. To fix it, you need to contact the viber support team, open a "request to unblock" ticket, and submit it for approval. In most cases, the number is unblocked.
Tips: Getting blocked on Viber by someone is annoying, especially when you are unaware of being blocked. These fool-proof step-wise tips will help you find out if you are really blocked on Viber.
If you are an Android user and can't back up your important Viber messages and media, follow the below guidelines:
If you are an iPhone user and facing Viber iCloud backup error, here is how you to fix the problem:
Tip: If the above method is still invalid or the backup speed is very slow, and you want a quicker and easier method, it is recommended that you use a third-party backup tool - MobileTrans - Backup & Restore.
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You can visit the MobileTrans website to learn how to backup Viber data on your pc.
The Viber app shows you online even if you exit the app because it runs in the background. However, if you want Viber to show you offline for some reason, here is how you can do it.
One of the many Viber app problems is that the app may disconnect unexpectedly. It is due to various reasons. So, here's what to do:
There’s a strange Viber Sleep Policy that the app sets by default.
This doesn’t allow the app to connect to Wi-Fi unless you wake up your phone. We mentioned a setting similar to this just a minute ago, but this one applies only to Viber, making these two completely independent.
To fix this issue, open Viber on your phone, tap on three horizontal lines at the bottom right side, and you’ll see the menu. There, tap Settings and then General. Next, you should see the “Wi-Fi Sleep Policy” option.
Choose Always Connected, which is the first one. The second one is the device's Wi-Fi Sleep Policy, which you don't want to use. So now, your app should work correctly.
Viber users often complain that Viber can't save a contact or are unable to find their contacts. Follow the below steps:
"Viber takes advantage of your internet when sending or receiving messages. Unfortunately, many users have experienced that they can’t send or receive messages or images because their internet isn’t functioning.
You’re probably using your local Wi-Fi network when you're inside your house. But when you go outside, it's necessary to use your cellular data. If your internet is working flawlessly, you should be able to send messages.
Other issues include your recipient deleting the app, so you can’t contact him through Viber. Also, there’s one more solution to this problem that works mainly for iPhone users. You need to go to Settings and then tap on Privacy. Next, find the Collect Analytics button and click Disable.
Now, you should be able to receive and send messages freely.
Recommended reading: How to Sync Viber Messages?
Issues with incoming and outgoing Viber calls are not that rare, too. If you can't make or receive calls on your iPhone, this will solve your problem:
You can also allow Video Calls by tapping on the homonymous button and choosing On. Now, you should be able to call or receive both video and audio calls. Sometimes, Viber tends to mess up the Settings, so you must take your time to inspect them before using them.
While making a video call, the Viber sometime shows an error message that the video call is not working. Here is how to fix the issue:
Hopefully, you will start making video calls.
Sometimes Viber crashes temporarily, and it does not open the camera. So the first thing you can do is restart the application. In most cases, it will solve the issue. Otherwise, try one of these steps below:
Viber not ringing is perhaps one of the most persistent issues on iOS and Android platforms.
This doesn't always have to be about your phone. Sure, you might have your ringtones disabled or use a do-not-disturb profile, but this isn't the case in many cases.
Usually, Viber doesn’t ring when your phone is locked. Instead, your display shows you the notification, but you don’t hear that ‘clicking sound. To solve this, go to your Wi-Fi Settings, choose Advanced, and check Keep Wi-Fi on When Screen Times Out.
When it's locked, your phone may not be using the internet, meaning that you don't receive notifications unless you unlock it. Alternatively, you can choose a notification type in your iPhone Settings app if you use an iPhone.
In this app, click on Notifications, go to Alert Style, and choose either Alerts or Banner. This will allow you to hear your Viber messages.
For Viber Desktop to work, you need the following ports for TCP and UDP:
These ports can be opened if you go to Control Panel and find Windows Firewall.
There, click on Advanced Settings, and on the left, there's the Inbound Rules table. Inside, click on New Rule, and the wizard will open.
In the New Inbound Rule Wizard, click Port and Next. Next, select TCP and enter the ports we’ve mentioned above. Click on Next, and then Allow the Connection. Proceed until the end of the New Inbound Rule Wizard and name it Viber. Click "Finish", and your ports will be opened. The same procedure is for UDP, so you’ll only need to choose it in the NIRL (New Inbound Rule Wizard).
Fixing any Viber issues shouldn’t be a problem if you follow our steps. But, of course, if you have any uncommon issues, you can always contact Viber’s customer support and resolve them. So, now that your favorite messaging app is functioning, it's time to enjoy its premium features!
Recommended reading: 12 Amazing Features You Can Use on Viber
ua talks about how to restore the history of correspondence (SMS), contacts, photos on a smartphone, iPhone after deletion, loss or theft of the phone. IMPORTANT: If you want to keep the conversation, before deleting the application from your phone, create a backup copy (see below).
There are cases of accidental deletion of an application on android, malfunctions, breakdowns or loss of a smartphone, etc. In such situations, subscribers are looking for ways to restore not only the viber icon, but also contacts, photos, data, messages.
Let's consider the first situation, when it is necessary to restore an application after an accidental or forced deletion from the phone.
After uninstalling the application from your phone, you will no longer be able to use the program on your PC or laptop. You will receive this message:
In order to restore the messenger on a laptop, computer, you must first restore the viber on your smartphone and scan the qr code with it. It is impossible to restore viber on a laptop without a code.
If you have uninstalled the Viber program on your PC, please download and install it first. Step by step actions are described here.
Restoring the application or reinstalling it is not difficult. Many subscribers are interested in whether it is possible to restore correspondence, chat histories. In order to save the correspondence, you must first create a backup - go to the Viber application: Advanced - Settings - Account - Viber backup - Create a backup now. You can select a backup schedule (daily, weekly, monthly, or disable it).
After creating a backup and deleting the messenger, you can restore the dialogs. To do this, you need to download and install the application (see above), after that you will be asked: "Restore chat history?" - Click on "Restore Now". After a few minutes of downloading, you will have access to the restored viber application and chat history.
To resume viber operation, you will need access to the SIM card. Therefore, if you have lost (or stolen) your phone, you will need to restore the SIM card. After that, you download and install the application on a new phone, indicating the old (renewed) phone number and you can restore the correspondence (conversation) on the new device.
To restore the viber, you will need access to the old phone number. Therefore, unfortunately, without a phone number, you will not be able to return the messenger.
Recommended reading:
Viber is basically communication on a smartphone, but sometimes it is more comfortable to use the Windows version.
This approach can be justified, for example, when mobile communications are poor and there is no Wi-Fi. If everything is OK with the mobile phone - Viber is already installed on it, then the version for the computer is installed in a couple of clicks without problems. But what about the owners of antediluvian phones that are not friends with the messenger? Catch the info on how to install Viber on your computer without a smartphone.
Note: How to check the battery of a smartphone: 4 tips
If you cannot make friends with Viber, you need to use an Android emulation program. There are several options for such applications. We present the top solutions in the form of a table:
All these are Windows programs, although there are Mac versions under all these names, and Andy even works under Linux.
After installing the emulator, you need to install Viber on a desktop PC or laptop. Read on for details.
An interesting article: How to install Whatsapp and Viber on a tablet: instructions for installing 2 popular instant messengers
As an emulator, we will choose Bluestacks, as the most functional program.
To get started, you need to download it from the office. site. If the antivirus does not like it, do not pay attention. You can remove it from your computer after use. Bluestax installation takes 5-10 minutes. To install, you need a couple of free GB, select a folder on a suitable disk.
Checkboxes for access to the store and communications should not be removed during installation. After installation, the application will launch. The program will ask permission to determine the user's location. You can agree or refuse, it will not play a special role. Next, select the interface language. The following setting items:
It is advisable not to remove the checkmarks in it. The exception is the newsletter. Viber settings in the emulator:
Now we have Viber in the emulator, it remains to install the computer version of the application on the PC. We download it at messenger website and proceed to install Viber on a computer without a modern phone. At the very beginning of the installation, the program will prompt you to enter a phone number. We enter the one to which the Viber is attached, installed in the emulator.
Next, the messenger will offer to scan the QR code with a smartphone. Select the "Camera not working" link. In the authentication window that opens, click "Copy", after which a link is placed on the clipboard, which is the identification key.
We return to Bluestacks, go to the browser and paste the copied key into the address bar. The emulator will prompt you to confirm the activation of Viber on your computer. We agree, completing the process of installing the messenger on a PC.
Connecting Netflix: Installing and Setting Up Netflix: 7 Rules for Watching Movies for Your Pleasure . If they are still pulled up - fine, otherwise you will have to add them through the emulator. Android has a button to add contacts. We use it, add people and save ourselves from having to enter subscriber numbers every time.
In conclusion, we list the main stages of the deed:
