How to send a telegram in canada


Telegrams Canada - Help and Information

Is this web site only for Canadian users?

The Telegrams Canada web site is only available to Canadian credit card holders with a Canadian billing address. International users may obtain telegram service at International Telegram.

What will the telegram look like?

Telegram forms vary by country, and even by office within the country. We have arranged a few samples below:

 Sample telegram to Canada (JPG image, 35,080 bytes) view
 Sample telegram to the United States (JPG image, 25,892 bytes) view
 Sample telegram to Italy (JPG image, 61,523 bytes) view

Is it really safe to use my credit card online?

Telegrams Canada has adopted the strictest security measures in the industry. Here's how we keep your financial information secure:

1.  We encrypt your credit card details using the high-security data encryption standard used by financial institutions and the Government of Canada.  

2.  We are registered merchant account holders with Mastercard, Visa and Amex Canada. That means your payment goes directly through the banking system only; your credit card details are never handed off to a third-party payment service like Paypal or other foreign companies.

3.  We have earned accreditation by the Better Business Bureau. That means full transparency: you can check our complaint record online. We're proud that we receive nearly zero complaints even though we serve thousands of customers each year. If there's a problem with your order, we'll make it right!   

How do I check Telegrams Canada's Better Business Bureau record?

You can check our record online or by calling the BBB at 1-800-459-8875.

How do I order a telegram by e-mail or phone?

Telegrams can be ordered securely through our web site. Ordering by phone and e-mail is no longer available.

How long does delivery take?

Delivery information for telegrams to Canadian addresses can be found here. For specific delivery information please see the delivery details for each country here . Telegrams to remote places may take longer than the standard delivery time.

What time are telegrams delivered?

Telegrams to private homes and most businesses within Canada are usually delivered between 8:00 a.m. and 5:00 p.m. Monday through Friday. Telegrams to hotels can also be delivered at night or on weekends.

What if no one is home to receive the telegram?

If no one is home when the courier arrives, the telegram will be left at the door. Sometimes the telegram cannot be left at the door, for example, in a lock-out apartment building. In that case, a door hanger will be left on the door. The door hanger tells the householder where to pick up the telegram locally, or how to arrange re-delivery. Telegrams are kept at the local delivery office for one week. If after one week no one picks up the telegram, it will be destroyed. Unclaimed telegrams are not refundable. For lock-out apartments, if no one is home and the householder cannot be reached by phone, the telegram will be mailed. Mail delivery may take several days.

Can you deliver to an inn (hotel, motel, resort or B&B)?

Yes! In most cases, we can electronically deliver the message to the front desk the same day. The telegram will then be printed and hand delivered by the establishment's staff. If the guest has not yet checked in, the telegram will be kept at the front desk and handed to the guest upon check-in.

Is there any way my telegram can be delivered same-day?

Same-day delivery is available only to certain cities. See the delivery details for more information. 

Is there any way my telegram can be delivered on the weekend?

Telegrams to inns can be delivered Saturday or Sunday. There is no additional charge for weekend delivery.
Delivery to homes and other businesses is Monday through Friday excluding holidays.

Can you guarantee delivery times?

We are committed to getting your telegram there on time. Even so, delays can occur due to bad weather, road conditions, communications bottlenecks and other factors. For this reason, we can't guarantee delivery times. If you have questions about delivery to a specific location, please contact us before sending your telegram and we'll give you the most current delivery information.  

Can I require a signature?

You can require a signature for telegrams to business addresses in Canada and the United States. There is an extra charge for this service (see details on the order page).

The recipient told me they never got the telegram. What happened?

If the telegram was not delivered, please consider the following information before you email us. If the fault was our own, we will be happy to offer a credit or refund. Most of the time, however, non-delivery is due to one of the following reasons:

Was the address correct? Telegrams are hand-delivered, so you should carefully check the address for accuracy. A misspelled street name, missing phone number, incorrect postal code, or incomplete address can cause the telegram to be delayed or returned.

Is the telegram still in transit? Telegrams to some places may take more than one business day for delivery. To areas with no service at weekends, if you placed your telegram on Friday it might not be delivered until Tuesday.

Did the recipient respond to the door hanger? If a notice was left at the door, did the recipient arrange for re-delivery or pick up the telegram locally? If not, the unclaimed telegram will be destroyed by the local delivery office after one week.

How can I get confirmation of delivery?

For First-Class telegrams delivered within Canada and the US, we can provide confirmation of delivery for a fee of $19. 00 which includes a certified copy of your telegram. For telegrams sent overseas, please note that some countries do not offer confirmation of delivery. If we are able to confirm overseas delivery, there is a charge of $19.00 for this service. Please contact us for more information. Delivery confirmation is not available for Mailgram service.

How can I get a copy of a telegram?

Telegrams Canada retains copies of all telegrams for at least six months.

Regular Copies: A duplicate copy of a telegram can be mailed to the sender or recipient for an $12.00 charge (includes cost of mailing).
Certified Copies: If you require a certified copy of a telegram, the fee is $19.00 (includes cost of mailing).
Over Six Months: If your telegram was sent more than six months ago, we may be able to provide a copy. There is a research fee of $20.00 plus the price of the copy as above.

To request a copy, please contact us.

I'm looking for a singing or dancing telegram delivery. Do you do those? 

We do not offer singing or entertainment telegrams. For these services, please check your Yellow Pages directory under "Telegrams, Singing, Dancing, etc." or visit YP.CA.

How can I contact Telegrams Canada? 

Please see our contact information page.

Is Telegrams Canada still part of the railway telegraph system?

There's over 150 years of history behind telegram service in Canada! In the past, the public telegram service and telex exchange were operated by Canadian National Telegraphs and Canadian Pacific Telegraphs (CNCP Telecommunications, later called Unitel). Since 2002, Telegrams Canada is the only CRTC license holder for telegram service in Canada. Our main telecommunications centre, at 151 Front Street West in Toronto, was built in 1954 by Canadian National Telegraphs. We're proud to still operate in that same facility where telegrams have been switched for over half a century! Our technology has modernized a lot over the years, from Morse code to teletype, and punched paper tape to racks of high-speed fibre optic network servers. Most of the telecommunications rights-of-way along Canada's railroads have been transferred to Allstream, who also handle enquiries regarding railway telco pension matters. Telegram service is no longer part of the railway system, but we're proud of those railway telegraphers who built the service that is still a much-used part of our heritage.

Send telegram now - same day delivery to physical addresses, guaranteed. Tracking, confirmation.

FCC registration
FRN
0025305764

HOW TO SEND A TELEGRAM?

You can order a telegram online and it will be delivered to the recipient on paper. Enter the street address of the recipient and your message, and pay by credit or debit card. The telegram will be delivered by a courier to the door of the recipient, in a sealed envelope.

MOST FREQUENTLY USED FOR

CONTRACT CANCELLATION (41%)
Top destinations are Vivint, Wyndham Resorts, Empire Today, Kirby, Armando Montelongo, Erie Construction, Blue World Pools, Sears, Monterey Bay Matchmakers, Power Home, Solarcity, Hansons Windows, Whitney Education Group, Elite Legacy Education, AT&T, Castle the Window People, Easy Rest, 24 Hour Fitness.

TELEGRAMS TO APO/FPO (25%)
Please check DoD Directive 4525.6. Always use the country “USA” even if you know the geographical location of the APO/FPO. Telegrams are transferred to MPS (Military Postal Service) directly and are delivered with the highest priority. This is particularly beneficial if the delivery channel has a limited capacity.

SYMPATHY AND BEREAVEMENT (23%)
The best option is to send your sympathy message to the funeral home. They will know how and when to present the telegram. If you only have the church address, please add the funeral date to the address field. Or, just send it to the family’s home address, especially if you are running late.

WEDDINGS AND CELEBRATIONS (7%)
Using the business address of the celebration venue (hotel, restaurant, chapel, etc.) is recommended. Make sure you include the last name of the recipient couple or individual. You can add a requested delivery date below the address (“DELIVER ON [date]”).

POPULAR DESTINATIONS

DOMESTIC: USA

Delivery to business addresses is same-day, to residential addresses, next-day. Telegrams are delivered by a courier in a sealed envelope. You can track the telegram online. Free copy with submission time stamp is included.

OVERSEAS

For example, delivery to UK, Italy, Japan, or the former Yugoslavia is same-day in cities, next-day in rural areas. Delivery is by a courier of a state-designated service (local telecom/post).

SHIPS AT SEA

Cruise ships are especially popular ship destinations. Telegrams are transmitted over satellite link within six hours. They are then delivered to the recipient by the crew. Please include the cabin number, if available. If the recipient is part of a group, please add “c/o [name of the principal booker]”.

GOVERNMENT REPRESENTATIVES

With the White House being the top address, many telegrams are delivered to state and federal representatives. For the latter, you can use either a Washington or local address. A telegram stands out, so there is a better chance the recipient will pay attention to your message than if you send an email or letter.

About us

SendTelegram.com provides the international telegram service formerly provided by the FTCC, which was founded in 1895 with the objective of laying a transatlantic telegraph cable. As part of its legacy, SendTelegram.com is now using the FTCC’s historic telegraphic country prefix. SendTelegram.com is regulated by the FCC as an enhanced service provider under Title I (FCC Registration Number (FRN): 0025305764).

Initially, while Western Union was handling domestic delivery, the FTCC was responsible for international, financial, and government traffic. Since the Internet Division was opened in 1995, a telegram can be sent through this website to any destination—domestic, international, or on the high seas.

What is the cost of sending a telegram?

The cost depends on the length and destination, and starts at around $30 for a short telegram. You can click on “Price and Send Now” and test the pricing interactively—change the text as many times as you like before proceeding to payment.

How fast are telegrams delivered?

The delivery speed depends on the destination. Please consult “Resources.. Delivery information by country” for details. Some examples: USA business address: same day; USA residential address: same or next day; Japan: same day, remote islands next day; Italy: same or next day. The cut-off time for same-day delivery is noon at the destination.

I did not complete the telegram order—I stopped before paying. How do I cancel my telegram?

Unfinished (not paid-for) telegram submissions are canceled by the system automatically after five days. If you still wish to proceed, please follow the payment link in the e-mail receipt. The original submission date will stand.

The receiving company claims they did not receive the telegram—what can I do?

Please contact us and a delivery specialist will take care of the problem. It is not unusual for companies to refuse acknowledgment of receipt, especially of cancellation telegrams. However, for 20 years, we have had a 100% cancellation success rate.

I would like the telegram to be delivered on a specific date (for a ceremony, funeral, celebration, etc.
). Can I do that?

Yes. Please add “DELIVER ON [date]” beneath the address.

Will I receive confirmation of the delivery?

Email confirmations are not sent, but you can check delivery information through the tracking system.

Is it possible to send a telegram to a ship at sea, such as a cruise ship?

Yes. Delivery is performed over satellite link within six hours. Please include the cabin number, if available.

I did not receive an email receipt. What should I do?

Please check the separate payment receipt for the tracking number. Enter the tracking number on our website to see the delivery status.

I would like to make a change in the telegram I sent. How can I do that?

Please use the contact form below to send your changes.

I need to send a cancellation form (a document)—would you be able to deliver it?

There is no need to use the pre-printed cancellation form. Just send a telegram, stating that you would like to cancel your contract. Include the organization’s reference information, such as your contract number.

How do I send a telegram to an APO/FPO military address?

Instead of using a street address, enter the APO/FPO address. Always use the country “USA” even if you know the geographical location of the APO/FPO. Please check the DoD Directive 4525.6 on this website for addressing standards and further details. Please note that internal distribution may be subject to current security regulations.

How do you safeguard privacy?

We take the privacy of our customers very seriously. We comply with global security and privacy standards, including PCI-DSS, HIPAA, EU Privacy Directive and more. Please see our Privacy Policy page for details.

Are you affiliated with Western Union?

No. Until the late 1980s, Western Union was handling domestic delivery of telegrams, and the FTCC was responsible for international, financial and government traffic. After closure of retail operations by Western Union, we effectively replaced them in the domestic market. Our mode of operation and regulation by the FCC are identical to Western Union’s.

MISCELLANEOUS

How Canada Post Works

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Canada Post Features

Canada Post is operated by the Canada Post Corporation. Mail is delivered daily from Monday to Friday, excluding public holidays.

To send a letter anywhere in the world, you need a postage stamp. Postage depends on the weight, size of the postage and destination. You can buy postage stamps at any post office. They are also sold in pharmacies, newsstands and other public places.

If you are mailing within Canada, be sure to include the six-digit postal code and return address. This will speed up delivery. You can send a letter or a small package to your nearest post office, or drop it into any red mailbox (such boxes are installed on the streets and in shopping centers).

Large parcels are sent at the post office. Parcels within North America can be sent by regular mail (Regular Mail), delivery takes from three to ten days. Express mail (Xpresspost) is delivered within one to two days. Priority Courier delivers items by noon the next day. The most economical way to send international parcels is Parcel Post.

The fastest, but also the most expensive way is SkyPak International Courier. This service provides next day delivery to more than 1,000 cities in the United States, and also guarantees fast delivery to more than 200 countries around the world.

If you want to know the exact delivery time of the mail you sent, use registered mail (Registered Mail).

Registered mail is a safe and secure way to send important documents that require proof of mailing/proof of delivery, passports, birth certificates, legal documents, contracts, financial documents, etc. Canada Post also offers insurance for very important mail in case of loss or damage.

You can send an online telegram anywhere in the world (www.telegramgateway.com).

If you have moved to a new address in Canada, the United States, or another country, you can use the Redirection of Mail service. This way you will insure yourself against the loss of important postal items after the move. Fill out a Request for Redirection of Mail application at your post office, and your destined mail will arrive at the new address permanently or for a certain period of time. This service is paid.

How to block or unblock a member of a group or channel in Telegram

Available at paid tariff

Using Telegram chatbots, you can block or unblock a member of a group or channel. For example, you can block group members who have not received payment for an ordered product or service.

Please note that you can only block or unblock members in groups and channels where your chatbot is an administrator. You cannot block or unblock the owner of a group or channel.

See also: "How to add a chatbot to a Telegram channel".

What groups and channels exist in Telegram

In Telegram, you can create a group and a channel. Groups and channels can be private or public. Additionally, for private groups, you can enable chat history so that new users can read the entire message history.

Please note that depending on the type of group or channel, blocking and unblocking works in different ways.

In the table, we will consider the main differences between Telegram groups and channels.

Feature Private group with chat history disabled Private group with chat history enabled Public group Private channel Public channel
Publication of messages All members can post, messages are signed with the group member's name Only admin can post, posts are signed by channel name or customized admin signature
Access to profiles of other members members can see each other's profiles Members cannot see each other's profiles
New member notifications are displayed to all participants only visible to the administrator
Message history for new members closed Access to messages from the moment a group or channel is created
Link types invitation link type https://t. me/+a12bcEd3F45gH67i : permanent, temporary or with a limit on the number of uses public link like t.me/group_name or invitation link like https://t.me/+a12bcEd3F45gH67i : temporary or with a limit on the number of uses invitation link of the form https://t.me/+a12bcEd3F45gH67i : permanent, temporary or with a limit on the number of uses public link type t.me/channel_name or invitation link like https://t.me/+a12bcEd3F45gH67i : temporary or with a limit on the number of uses
Search not available in search not available in search available in search not available in search available in search

How to change group and channel type in Telegram

To change the group type in Telegram, go to your group settings. On the mobile app, click on the group icon in the top right corner and select Edit. In the desktop version of the application, click on the three dots in the upper right corner and select "Group Management".

Click Group Type. For the "Private" type, you'll see an invite link that you can send to users. For the "Public" type, enter a link that users can follow or find the group in search.

To enable chat history for a private group, in your group's settings, click Chat History and select Visible.

To change the channel type in Telegram, in your channel settings, click "Change" and select "Channel Type". For the "Private" type, you'll see an invite link that you can send to users. For the "Public" type, enter a link that users can follow or find the channel in search.

How to block a member of a Telegram group or channel

Drag the "Action" element from the left pane to the work area. Connect it to the element after which you want to block the participant. In our example, this is "Filter".

Specify the "Block in group or channel" action and select the group or channel from the list.

How group and channel blocking works in Telegram

Private group

Blocked members of a private group will not be removed from the group, but will not see new messages from other members, will no longer be able to send messages to the group, or find the group in search. They will be able to join such a group through an invitation link.

Private group with chat history enabled

Blocked members of a private group with chat history enabled will be removed from the group and will not be able to access the invite link or find the group in search.

Public group

Blocked members of a public group will be removed from the group and will not be able to access the public link or invitation link. They will be able to find the group in the search, but will not be able to subscribe to it.

Private channel

Blocked members of a private channel will be removed from the channel and will not be able to access the invitation link or find the channel in search.

Public channel

Blocked members of a public channel will be removed from the channel and will not be able to access the public link or invitation link. They will be able to find the channel in the search, but will not be able to subscribe to it.

How to unblock a member of a Telegram group or channel

To unblock a member, specify the "Unblock in group or channel" action and select the group or channel from the list.

We recommend adding a "Message" block with a public link or an invitation link to enter a group or channel after the "Unblock in group or channel" action so that the user can enter it after unblocking.

How unblocking works for group and channel in Telegram

Private group

Unblocked members of a private group will be able to join the group via the invitation link and find the group in search after subscribing. They will not be able to view the message history for the period they were blocked.

Private group with chat history enabled

Unblocked members of a private group with chat history enabled will be able to join the channel via the invite link, search for the group after following, and view the message history for the period they were blocked.

Public group

Unblocked members of a public group will be able to enter the group using a public link or invitation link, find the group in the search and subscribe, and will also be able to view the message history for the period when they were blocked.

Private channel

Unblocked members of a private channel will be able to enter the channel via the invitation link and view the message history for the period when they were blocked, but will not be able to find the channel in the search before subscribing.

Public Channel

Unblocked members of a public channel will be able to enter the channel using a public link or an invitation link and view the message history for the period when they were blocked, as well as find the channel in the search and subscribe.


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