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How to retrieve viber account


iOS and Android Solutions [2022]

“Hi! I have accidentally deleted some important chats on my Viber and now I want to get them back. Can someone tell me how to restore deleted Viber messages?”

If a similar query about deleted Viber chats has brought you here, then you are about to get it resolved right away. You might already know that Viber is a freely available cross-platform application that is used to chat with our contacts and do voice/video calls as well. Although the app is pretty popular and secure, users often complain about getting their messages deleted. Thankfully, we can use Viber’s native and third-party solutions to easily restore our chats. In this guide, I will tell you how to retrieve deleted Viber messages in 2 different ways.

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Part 1: How to Restore Deleted Viber Messages from a Previous Backup?

If you have already taken a backup of your Viber chats on your Android or iPhone, then you won’t face any trouble restoring it. By default, Viber lets us link our Google Drive or iCloud account to our Android/iOS device to save our chats. In case of an unwanted loss of your chats, you can simply restore this previously taken backup to your Android/iOS device.

For Android Devices

Android device users can simply connect the Viber app to their Google account. This will let them back up their chats to Google Drive, which they can later restore. It will include their Viber messages, group chats, attachments, and other app data.

Step 1: Back up your Viber chats

Firstly, make sure that you have already taken a backup of your Viber chats on Google Drive. To do this, launch Viber and go to its Settings from its menu. Now, browse to Settings > Viber Backup and tap on the “Backup” option. You can also connect your Viber account to your Google Drive from here.

Step 2: Restore Viber chats

If you have got your Viber messages deleted, then reinstall the application and connect your phone to the same Google account. While setting up your Viber account, you will get an option to restore an existing backup. If not, then you can go to its Settings > Viber Backup and tap on the “Restore” option. View the details of the previous backup file and tap on the “Restore” button again to get back your Viber messages.

For iOS Devices

Just like Android devices, we can also backup and recover Viber chat history on iPhones as well. To do this, you need to turn on the iCloud option on your iPhone and link Viber to your iCloud account. Here’s how to retrieve deleted messages on Viber.

Step 1: Back up Viber messages

To save your Viber messages, go to Viber’s Settings > Viber Backup and just tap on the “Backup” button. Make sure that you have enough free space on your iCloud to accommodate the Viber backup beforehand. Furthermore, there is also an Auto Backup feature here to automatically backup your Viber messages.

Step 2: Restore Viber backup

To restore the existing backup from iCloud to Viber, make sure that your device is connected to the same iCloud account where the backup is stored. Go to its iCloud settings and turn on the iCloud Drive option as well as the Viber app sync feature from here.

Afterward, reinstall Viber on your device and link it to the same phone number. The application will automatically detect the presence of an existing backup and will inform you about it. Just tap on the “Restore” button now and maintain a stable internet connection to restore your Viber chats.

Part 2: Pro Tip: Backup Viber Messages to PC in case of Data Loss - MobileTrans

With the above-mentioned solution, you can learn how to restore deleted Viber messages from a previous iCloud/Google Drive backup. Though, a lot of users don’t like to backup their Viber data on the cloud due to low space, security concerns, or any other reason. If you wish to backup your Viber chats on your computer, then you can simply try MobileTrans - WhatsApp Transfer. It is a complete Viber data management application that can let you backup and restore your Viber chats to/from your computer.

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With just a single click, you can save your chats, group info, contacts, attachments, and every other Viber data. Once you have taken a backup of Viber chats from your iPhone to PC, you can later restore it to the same or another iOS device. Apart from that, it can also backup/restore your phone and other social app data like WhatsApp, LINE, WeChat, and Kik. To learn how to restore deleted Viber messages with MobileTrans, follow these steps:

Step 1: Launch the Viber Backup Tool

To start things off, just install and launch the MobileTrans application on your computer and connect your iOS device to it. Select the “WhatsApp Transfer” feature from its home and select "Other Apps Transfer" option, then tap "Viber Transfer". Now, click on the “Backup” button to save your data.

Step 2: Backup Viber Chats

The application will automatically detect your iPhone and would display its snapshot. Just click on the “Backup” button and wait for a while as your Viber data would be saved on the computer.

Step 3: Restore Viber Backup

To learn how to restore deleted Viber messages, connect your phone to MobileTrans and browse to WhatsApp Transfer > Other Apps Transfer > Viber Transfer option. This time, click on the “Restore” option and view the existing Viber chat backups. Select the backup file of your choice from here that you wish to restore.

Click on the “Start” button and just wait for a while as the application would restore your Viber chats to the connected device.

Bottom Line:

I’m sure that after reading this guide, you would be able to backup and restore your Viber chats via iCloud, Google Drive, or your computer. As you can see, MobileTrans provides a quick one-click solution to backup and restore our Viber chats to/from a computer. It can also directly transfer data from one phone to another and backup/restore social apps data, such asWhatsApp backup&restore, LINE backup&restore, WeChat backup&restore, and Kik backup&restore. Feel free to give it a try and share this post with others to teach them how to restore deleted Viber messages as well.

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5 Methods to Recover your Viber Account

Viber is a great free and secure calling application that allows you to make phone calls to any part of the world. To your friends, family, clients, you can make calls to any other Viber users for free of cost. But what happens when you lose access to this amazing application? You longer will be able to make and receive phone calls from your Viber contacts. You can’t enjoy the free service provided by them. This can be very frustrating especially if you have some important contacts you frequently call through Viber.

That’s why we crafted an article describing the method you can follow to get your Viber account back. The problems can be as simple as forgetting the Viber password to as serious as getting blocked on the platform. Whatever the reason is, you will find the answer to your questions in the sections below.

Recover Viber Account Password

If you forgot your Viber password for some reason, resetting it to something else is extremely easy. Follow the steps below to recover your Viber password.

  1. Go to the Viber Login Page.
  2. Click on the Forgot Password? link.
  3. It will bring you to the password reset section asking for your mobile number connected with the Viber account. Enter your mobile number.
  4. Click on Continue.
  5. Enter the code sent to your registered mobile number. You may also verify the code via voice call.
  6. Click the Continue button again.
  7. It will provide you a password reset form which you can use to reset your Viber password.

Be sure to note down the new password somewhere safe. It is also recommended to use a password vault such as Lastpass or Google password manager. So, if you forget it again, you can easily look at it.

Lost the Number or Phone connected with Viber

In some cases, if you no longer have access to your mobile number connected with Viber or the smartphone where you Installed it, there are a couple of ways you can find a workaround.

If you just lost the device where Viber Installed

In this case, the fix is as simple as installing Viber on your new device and logging into your Viber account using your SIM card. Your contacts will be restored immediately. However, if you want to restore the Viber messages, you should have a backup.

If you lost the number connected with Viber

If your device is stolen or lost with your SIM card in it, it can be a bit hard to get into your Viber account. As the mobile number is the primary identity of your account, the only way you can get back into your Viber is by being able to receive messages to the number connected with it.

So, the best option would be to reach out to the nearest SIM card retailer and take a new SIM card on the same number by providing your identity details. Then reinstalling Viber with the same number will recover all your Viber contacts.

Recover Blocked Viber Account

Viber will block your account for a number of reasons. The most common reason is spamming others. If the Viber system identifies your activity on the platform as suspicious, it will either restrict your access or completely block your Viber number.

But in some cases, Viber may accidentally block your account for spam. It can be a repeated call or messages that you made for making fun of your friends. But the system may not be able to differentiate that from the actual spam.

So, in this scenario, follow these steps to get your Viber account unblocked.

  1. Visit the Viber Request to Unblock Page.
  2. Fill in the requested details and submit the form.

Viber will contact you on the provided details and let you know further proceedings. If they find that the block was accidental, the account will be unblocked. Keep in mind that repeated violations might end up your Viber account being permanently banned.

How to Recover your Old Viber Account?

If you had an old Viber account that hasn’t been active for a while, you can still get it back. Unless it has been quite a while and Viber removed your account for inactivity, you can simply install the Viber application on your phone, enter the old account details and try to log in. If it says no account is present in the given information, chances are that your account got deleted permanently from the platform.

Recover Deactivated/Deleted Viber Account

If you manually deactivated your Viber account, all your messages, logs, contacts will be also deleted from the platform. You cannot get it back. Still, you may try contacting their support and asking them if there is any way you can get it back. If it hasn’t been a while since you deleted the account, there might be a slight chance of recovering your Viber data.

step-by-step instructions for restoring Viber after deletion and deactivation, backup (backup copy)

Author Juli Reading 7 min Views 22.6k. Posted by


Accidental deletion, failure to send data to the server, updating the program's base codes, and dozens of other problems can cause you to need to restore your viber account.

There are several options for problems, in fact, as well as ways to eliminate them. nine0005

Content

  1. Restoration procedure
  2. Restoration after removing client
  3. Restoration after deactivation
  4. Features of backup on the phone
  5. possible problems when re -installation
  6. Create a reserve copy of the Chats

Recovery Restore Viber from the reserve.

You can resume the work of the messenger for free. Regardless of the reason for the removal, the procedure will take five to fifteen minutes. nine0005

The only thing you need is the phone number to which the account was registered.

It's also worth noting that the resumes differ depending on the reason the application disappeared. So, the account could be deleted accidentally or the profile was deliberately deactivated.

Recovery after deleting the client

You can restore Viber on your phone after an accidental deletion as follows:

  1. Go to the official website of the application developers. nine0015
  2. Select the appropriate version for your device (Android, IoS, Windows).
  3. Follow the link that allows you to automatically install the application.
  4. Enter the program after downloading to the gadget.
  5. Enter the phone number to which the personal account was previously attached.
  6. If you remember the password, enter it. If not, reset and request an SMS or call to restore. To do this, in the pop-up window, select "Forgot password" - "Recover password" - "Get an SMS code or request a call." nine0015
  7. After the notification (message or call) arrives, get access to your personal account.

When trying to regain access on a laptop or smartphone:

  1. Enter the number in the pop-up window after opening the application.
  2. If you have an open personal account on your smartphone, select the option to scan a photo (QR code). A code will appear on the screen that needs to be compared with the device's camera. If there is no app on your smartphone, enter the phone number and then the verification code. nine0015
  3. Login will be performed automatically.

After logging in, it is desirable to synchronize between devices in the phone settings ("Settings" / "Other accounts" / "Enable synchronization").

Viber recovery process.

If there is a backup, resume it:

  1. Open Viber.
  2. "Settings" / "Account" / "Backup".
  3. Select the Restore command.

Now the information will be available without the slightest loss. nine0005

However, before doing this, make sure you are connected to the Internet. If the connection is lost even for a few seconds, restoration and synchronization may be interrupted.

Recovery after deactivation

Restoring viber by phone number after deactivation is a little more difficult. The thing is that a new account will be created from scratch, since the old number is no longer active for the messenger.

Another disadvantage is that it is impossible to get access to old correspondence and files. They can disappear even if you have a backup. nine0005

Here's how you can try to recover your account after deactivation step by step:

  1. Download the program to your device.
  2. Register in the application. To do this, enter the number (the SIM card must be active, that is, not blocked), the confirmation code that you will receive by SMS (or through a phone call).
  3. Confirm the application language is Russian.
  4. Enter your name, date of birth.
  5. Go to "Settings" / "Account" / "Backup". Confirm the "Restore" function. nine0015
  6. If the recovery failed during step 5 (the server deleted the previous personal data), in the settings of the smartphone itself, find the “Synchronize” option and confirm it. Thanks to this, you can optimize phone book contacts and applications.

Phone backup features

Creating a backup copy.

To avoid incidental situations with data loss, messenger developers advise making backups (backup copies).

Even when the application crashes, the information stored on special servers can be easily restored. nine0005

More often archives are stored:

  1. On the "cloud" - external storage servers with remote access.
  2. On e-mail and the drive associated with it (for example, Google).
  3. For a phone number (on an already created account).
  4. On the device itself.

There may also be several saved copies with different access versions (by number, by device account). You can reinstall viber on your phone without losing data.

By phone number

Creating a backup by phone number differs only in where the archive is stored.

To complete the transaction, you need:

  1. Open the application.
  2. In Settings, in the "Account" section, select "Backup".
  3. Confirm the command "Backup" (for a single copy) or "Automatic backup" (for periodic execution. This is useful, since you can forget to make a backup yourself). nine0015

Archives can be saved and moved on different media. To do this, find the created document on your phone (for more convenience, use the file map - Explorer). Using Bluetooth or another method, move the archive to another medium.

To restore the data, after entering the application under "Backup", select the "Restore" command. Depending on the amount of data, the process can take from several minutes to hours. All this time, the operation icon will be displayed on the device screen. nine0005

Possible problems during reinstallation

Problems during the restore process.

Viber login is not possible for a number of reasons. Problems can occur both during the recovery process and after installation.

Several reasons:

  1. Internet connection problems.
  2. Server connection error.
  3. Locked memory on the device (many applications).

In fact, there may be many more reasons, but they are related to the problem of the developer's code. This happens when the old version is replaced with a new one on the server. nine0005

You can understand that the program has malfunctions by the following signs:

  1. Unable to register in the messenger.
  2. Commands are not executed even when connected online.
  3. Device desktop "jumps". Messenger appears and disappears on its own.
  4. The history of correspondence, calls disappears.
  5. The program can delete received files on its own.
  6. Application does not stop updating. Download and installation last for hours even after the full download of the widget. nine0015

Wait a few hours before panicking. During this time, developers can solve problems with the server, and the messenger will resume normal operation.

If this does not happen:

  1. Switch the machine off and on.
  2. Restart your internet connection (enable Airplane mode for a few seconds and turn it off, restart Wi-Fi).
  3. Delete the messenger and download it again. nine0015

Chat backup

Android backup.

Viber backup saved a lot of important information. The best option is to back up your account and chats.

Thanks to this, correspondence, multimedia files, contacts will be stored on the cloud - a remote server that can be accessed via e-mail or a number of other accounts.

To create a backup:

  1. Launch Viber.
  2. Go to Settings / Account.
  3. Select "Backup".
  4. Connect your account to Google Drive - sign in to your Google account (it must be created in advance), allowing access to the received data (this function will appear in a pop-up window). This is for Android owners. For iPhone, it is enough to connect iCloud (in the settings of the smartphone).
  5. Enable the "Auto Backup" command in the "Backup" section. In this case, the program will automatically create copies at the specified time (frequency: daily, weekly, monthly). nine0015

You don't have to follow step #5, but create one copy, the archive of which will immediately appear on the cloud or Google Drive.

It is advisable to synchronize your smartphone, tablet, computer before archiving. This will help to bring together correspondence and files.

Note that it will be fashionable to restore photos in Viber, as well as other multimedia and correspondence, only if there is a backup copy.

As you can see, even after deleting the messenger and deactivating the account, it is possible to restore work. The procedure is complicated, but if you follow the instructions, it will not be difficult. The main thing is not to break the sequence of actions and initially understand what the problem is. nine0005

Note that you will not need to additionally restore contacts in Viber. This will happen automatically after the account is returned.

How to restore your Viber account - 3 simple steps

If the Viber messenger fails and for a number of other reasons, you may need to delete it and then reinstall it. Well, when switching to another phone or updating the firmware, you often need to download the application again. And here there is one difficulty, is to return the old data. Luckily, messenger has an easy way, how to restore viber by phone number . But it will work with some reservations.

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