How to create whatsapp business profile

How to get started with the WhatsApp Business app

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Download and set up the WhatsApp Business app

1. Download and launch the WhatsApp Business app: The WhatsApp Business app is free to download on the Google Play Store and the Apple App Store. Tap the WhatsApp Business icon on your home screen.

2. Review the Terms of Service: Read the WhatsApp Business Terms of Service, then tap Agree and Continue to accept the terms.

3. Register: Select your country from the drop-down list to add your country code, then enter your phone number in international phone number format. Tap Done or Next, then tap Ok to receive your 6-digit registration code via SMS or phone call. To complete registration, enter your 6-digit code. Learn how to register your phone number in this article.

4. Allow access to contacts and photos: Contacts can be added to the WhatsApp Business app from your phone’s address book. You can also allow access to your phone’s photos, videos, and files.

5. Create an account: Fill out your business name, select a business category, and choose a profile picture.

6. Build your business profile: Tap EXPLORE > Business profile. Here, you can add important business information like your business address, description, hours, and more.

7. Start a chat. Your business profile is now set up. Tap or , then search for or select a contact to message. Enter a message in the text field. Then, tap or .

Explore WhatsApp Business Tools

The WhatsApp Business app has several tools to help you run your business efficiently. To explore these tools, go to your chats screen. Tap More Optionson Android or Settings on iPhone. Then, tap Business tools.

Catalog: Showcase and share your products and services within your business account. Learn how to create a catalog on Android or iPhone.

Short link: Make it easy for new customers to connect with you. Share the auto-generated short link with new customers to enable them to message your business. Learn how to use short links on Android or iPhone.
Messaging tools: Use WhatsApp messaging templates to build key conversations in advance. Create automated greeting messages to engage with new customers. Set away messages to let customers know when you’ll be back, or build quick replies to answer frequently asked questions. For more information on messaging tools, read the following articles:
- How to use greeting messages on Android or iPhone
- How to use away messages on Android or iPhone
- How to use quick replies on Android or iPhone
Labels: Sort your conversations with customers into helpful categories, like “New customers” or “Pending orders.” Learn how to use labels on Android or iPhone.

7 Quick Steps To Create Your WhatsApp Business Account

In this blog post, you will learn how to create a WhatsApp Business account.

Before we begin, did you know that you can now use WhatsApp to build chatbots, serve as customer support and promote your products or services?

You heard it right!

WhatsApp has introduced a productive platform called ‘WhatsApp Business’.

With this platform, you can perform all the functions we’ve mentioned above, such as connecting with your customers and marketing your product or services.

This is hugely beneficial for companies ranging from small to large-scale industries. As a result, businesses can connect with their customers instantly to deliver important notifications or interact with them.

Furthermore, you can even automate WhatsApp Business with the help of APIs. It lets you automate messages, respond to queries, showcase catalog and integrate with other automation tools.

Suggested Reading: Meta Opens WhatsApp Cloud API to All Businesses

Steps to create a WhatsApp Business Account

WhatsApp Business app is completely free. You can download it from Apple and Android stores. Make a WhatsApp Business account in these easy steps mentioned below:

1. Download WhatsApp Business App

You can conveniently find the WhatsApp Business application on the Apple store and Android store. Download it on your device. There is a very small visual difference between WhatsApp and WhatsApp Business logos. After downloading the app, you need to launch it.

2. Agree to Terms of Service and Press Continue

With the new WhatsApp Business policy update, you may want to read the Terms of Service. Later you need to accept it and proceed further by clicking Continue.

3. Make a WhatsApp Business Account

There are two ways of making a WhatsApp Business Account. Either by using your number and converting it for business purposes or taking a new number that is dedicated for WhatsApp Business. We recommend using a new number.

You will be prompted to select the phone number you’d like to create your WhatsApp Business account with. You’ll be given an option such as default phone number (current) or use a different number. You can choose the number accordingly. Note that only one number is dedicated per WhatsApp Business Account.

After performing this step, you need to verify your phone number.

4. Verify WhatsApp Business Phone Number

Enter the phone number that you’d want to associate with your WhatsApp Business app. Verification of phone number is done via SMS or Call.

You will receive a six-digit code sent through SMS which is automatically captured by WhatsApp Business for verification. In case you are using the number elsewhere (not on the current device), you’ll need to enter it manually.

If you don’t receive an SMS, you can verify it via call.

5. Convert WhatsApp to WhatsApp Business (Applicable for Users Who are Using Personal WhatsApp)

If you are using your personal WhatsApp number, you need to move all your personal data to WhatsApp Business. Data like images, videos, chat messages, and contact numbers will be passed on to WhatsApp Business account.

Moreover, you have to give permission to WhatsApp to proceed. If you have enabled two-factor authentication, enter the code. After doing this, all the information will be transmitted to the WhatsApp Business profile. This process may take some time depending on the media size.

6. Grant Permissions for WhatsApp Business to Access Files

To deliver better performance, you have to allow WhatsApp Business to access your contacts and media files. This will help in connecting with your customers and sharing files respectively.

7. Setup WhatsApp Business Profile

When you have successfully completed all the above steps, this will be the last step in creating a WhatsApp Business account. In this window, you will be prompted with the following attributes on the requirement of business details.

Business Name: Insert your official business name that is used to engage with your audience.

Profile Picture: This can be the logo of your business.

Category: Select the relevant category of your business from the dropdown list.

Description: Explain what your business does in 256 characters.

Business Address: Put the official corresponding address of your company.

After this step is completed, you can fill in additional details on the explore business tools window or skip now and fill them in later.

Additional fields –

Business profile: You can enter the work hours of your operations, Email, and Website address.

Catalogue: You can showcase a list of products and services offered by your company.

Messaging tools: You can set up automated responses which is a convenient mode of communication.

It’s better to fill in all the required details to boost the brand visibility of your business. This will help in the credibility of your business and you can connect with your customers without any concerns.

step by step visual guide

Suggested Reading: Set-by-step Guide to Create and Verify Facebook Business Manager Account

Be mindful of…

Spamming the account: Ensure that only prioritised notifications are being utilised through this medium. For instance, if you over-promote to your customers and they mark you as spam, there are high chances of your WhatsApp Business account getting penalised.

Migrating the account: In case of using your personal phone number for business purposes, you can move chat history and media files to the WhatsApp Business account instantly.

Moving the chat history: If you change your mind to shift from a WhatsApp Business account to WhatsApp Personal account, hence you will not be able to move chat history.

Managing accounts simultaneously: WhatsApp Business and WhatsApp Personal accounts can be operated simultaneously on the same phone. However, you need to use two different phone numbers.

Suggested read: How to Use WhatsApp Web for Business?

WhatsApp Business Account Messaging Automation

WhatsApp Business account and WhatsApp Business APIs are completely two different entities. Through WhatsApp Business APIs, you can take WhatsApp automation to a whole new level. You will be able to build WhatsApp chatbots, connect to a CRM, and much more!

Messaging automation is a unique feature that helps you to communicate better with your customers. With features such as WhatsApp auto reply (away message), greeting messages, and quick replies. There are endless use cases of using WhatsApp for your business.

Each messaging automation can be customised with business messenger templates. These customisable WhatsApp templates can be used for inbound and outbound marketing activities.

Verifying your WhatsApp business account will give a major boost in branding and increase the credibility of your account.

Suggested reading: How to migrate your phone number to a different WhatsApp Business account?

Final Word

WhatsApp Business is a versatile platform for companies who wish to automate their customer support. However, there is a huge scope of opportunities for a company to nurture, engage and interact with their customers by providing exceptional customer service.

Let us know about your experience with WhatsApp Business in the comment section below.

how to create, why use a WhatsApp business

Blog
Articles
WhatsApp™ business account: how and why to use it

Reading time: 4 minutes

Content:

What types of business accounts are there
Can a business account be blocked?
Can I use WhatsApp™ Messenger and WhatsApp™ Business at the same time?
How to register a WhatsApp™ business account
How to connect WhatsApp™ Business API

WhatsApp™ is the most popular instant messenger in Russia and in the world. According to

Deloitte, 88% of Russians use it in 2020. However, his management does not welcome commercial activities in ordinary accounts, which makes it difficult for companies - especially small ones - to communicate with customers and promote themselves through the messenger without the risk of blocking.

A business account is a way to reduce the likelihood of a ban, as well as get additional tools for working with a client base.

From the client's point of view, a business account means a dialogue with a well-known company or brand, and not with an incomprehensible number.

What does a WhatsApp business account provide

For comfortable communication with customers, a WhatsApp business account offers the following features:

reducing the risk of blocking.
the ability to write to the client first.
high message rate. The message will come to the user in 3 seconds, unlike a regular account, where the message can take up to 10 minutes.
an alphabetic name instead of a number and a green checkmark. This will increase your visibility and customer confidence.

What types of business accounts exist

A verified business account status is assigned to companies that have been verified by WhatsApp™. These accounts have a green check mark next to their name. By default, all business registered with WhatsApp™ Business will be a regular business account, and the checkmark will be greyed out for such accounts.

Another connection type is WhatsApp™ Business API. Unlike a free business account designed for small businesses, Business API is a paid service for large and medium-sized companies. When using the WhatsApp™ Business API, you can send notifications, documents, and other important information to users that they need to have at hand, such as boarding passes, receipts, and transaction notifications.

A detailed comparison of a regular account, WhatsApp™ Business and WhatsApp™ Business API is presented in the table.

M Can a business account be blocked?

WhatsApp™ has a strict policy against spam and any mass mailings. It is worth considering the following:

WhatsApp™ blocks new customers for 5 or more identical messages;
if you send more than 20-30 messages to existing clients, you also risk being blocked;
If the account is very active, the number of messages allowed to be sent may increase.

Given the features of the messenger, we recommend that you always encourage the client to write the first message.

Can I use WhatsApp ™ Messenger and WhatsApp ™ Business at the same time?

Yes, because WhatsApp™ Business cannot be linked to the same number as a normal WhatsApp™ account. It is best to use the company's official phone number to connect a business account - and this can be either a mobile or a landline number.

If you have previously used WhatsApp™ Messenger to communicate with customers, you can transfer your message history to a new account in the WhatsApp™ Business app and continue the conversation from there. We recommend that you create a backup of your chats first.
If you stop using WhatsApp™ Business, you will no longer be able to transfer messages back to WhatsApp™ Messenger.

How to upgrade to a WhatsApp business account ™

1. Download WhatsApp™ Business from Google Play or the App Store.

2. Confirm the phone number you will use to communicate with customers.

3. If you wish, you can restore the message history.

4. Enter the company name.

5. Create a business account profile. Click More options > Settings > Business account settings > Profile.

How to connect WhatsApp ™ Business API

Leave a request on the official Chat2Desk and WhatsApp Business API integration page or write to us via the widget in the corner of the screen.