How do i contact instagram customer support

Instagram Help Center

Instagram provides you with ways to access, download and transfer your information to another service.

What best describes your issue?

Data access

Account access troubleshooting

Deactivation and deletion

Account ownership

How can we help you with your data access request?

I want to access my information

I want to download my information

I want to request data on an account that is not my own

I have an Instagram account but I can't access my data

I have an Instagram account but I can't find the information I am looking for

I don’t have an Instagram account and I want to access my data

Access Your Data

You can access your data by logging into your Instagram account and using "Your Activity." To learn more on how to access your data, visit the Help Center.

Download Your Data

You can get a copy of your Instagram data using the Data Download tool. The Data Download tool allows you to request a file that includes your photos, comments, profile information and more. You can access the Data Download tool from the Privacy and Security section of Instagram Settings.

Downloading your data is a password-protected process. Only you will have access to your download file. Once you've requested your file, it will be available for download for a few days. We provide your downloaded data in a machine-readable format, in case you want to transfer it to another service.

Please note that your file doesn't include content that you've deleted from your Instagram account.

Our Data Policy has more information about how we collect and use your information, how it's shared and how long we retain it. If you have a question about the Data Policy, you can also contact us.

You can submit data access requests through this channel only if you are the rightful Instagram account holder or an authorized representative. For Law Enforcement requests and Third-Party matters visit the Help Center.

How can we help you with your account access issue?

My account has been hacked

My account has been disabled

I can't log into my account

My account is deactivated

To learn more about why your profile may have been disabled and what you can do if you think it was disabled by mistake, please visit the Help Center. When logging into your account by entering your email address and password, you will be redirected to a page that informs you that your account has been disabled. On-screen instructions can take you through a few steps to request a review.

If you need help logging into your account, please visit the Help Center.

To reactivate your account, log into Instagram. If you're having trouble reactivating your account, visit the Help Center.

Once you've logged into your account, you can use the Data Download tool to download a copy of your data.

How can we help you with your deactivation or deletion question?

I want to temporarily disable (deactivate) my Instagram account

I want to delete my Instagram account

How can we help you with your account ownership issue?

Someone created an Instagram account that's pretending to be me or someone I know

There is already an Instagram account associated with my email or phone number but I don't own that account

To learn more about how to report an Instagram account associated with your email or phone number, visit the Help Center.

Full name

Your Instagram username

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**Please note that all fields are required in order for us to process your request. We reserve the right to request further information where a request is incomplete or inaccurate.

By submitting this notice, you represent that all of the information you submit is true and accurate.

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How to Contact Instagram Support

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Download the app

How to get Instagram support through the Help Center
How to get help with specific Instagram account issues
How to report hate speech, violence, and more to Instagram
How to report bugs and glitches to Instagram

You can contact Instagram support online via Instagram's online Help Center, or by reporting a post directly.
If you shake your phone while using Instagram, a pop-up will appear that lets you report bugs.
Instagram does have a phone number — +1 (650) 543-4800 — but you won't be able to talk to anyone there.

With more than one billion active users every month, it's easy to see how Instagram's customer service team might get overwhelmed. But unfortunately for users, this makes it so there's no way to speak with an actual customer service representative from Instagram. Instead, you'll have to use one of the automated methods.

You can open Instagram's Help Center to read troubleshooting guides that might help with your issue. And if you're trying to report a problem, you can shake your phone or open a post's options.

Quick tip: Instagram's parent company, Meta, does have a public phone number that you can call: +1 (650) 543-4800. But the number is entirely automated, and will just tell you to visit the Help Center.

How to get Instagram support through the Help Center

Instagram's Help Center is a robust support tool that offers guides and troubleshooting tips for most common Instagram problems. There's nobody to talk to there, but the guides are written by real people.

You can find the Help Center on your computer by heading directly to the website.

And if you're using the mobile app:

1. Open the Instagram app on your iPhone or Android device and tap your profile picture in the bottom-right corner.

2. Tap the three stacked lines in the top-right corner, then select Settings.

Head to your account's Settings page.

Instagram; William Antonelli/Insider

3. Tap Help near the bottom of the page, then tap Help Center.

You'll be brought to Instagram's Help Center page, which is filled with hundreds of different support topics. Pick one of the suggested articles, or use the search bar to find what you're looking for.

How to get help with specific Instagram account issues

You can also use the following guides to find support for common problems:

How to protect your account with two-factor authentication on Instagram
How to change your Instagram password
How to delete your Instagram account
How to re-activate your Instagram account

How to report hate speech, violence, and more to Instagram

Instagram lets you report individual posts, specific users, and comments. Just go to any post, account, or comment, tap the three horizontal dots on it, and select "Report" from the drop-down menu.

You can report any post. Instagram; William Antonelli/Insider

If you're not sure whether your issue can be reported or if someone has committed a reportable offense, review Instagram's community guidelines.

Here's some of what Instagram sees as legitimate issues:

Intellectual property: Issues that follow under this grievance include users infringing on copyright — which generally protects original expression like images and words but not facts and ideas — and trademarks, defined as a word, slogan, symbol, or design made to distinguish products or services from an individual, group or company.
Nudity: Broadly defined as "appropriate imagery," this more controversial guideline prevents nudity of any kind on the site, with a handful of exceptions — including post-mastectomy scarring photos, individuals breastfeeding, and nudity in paintings and sculptures.
Hate speech: The platform will remove any content from its site that displays "credible threats of violence," but also hate speech — based on race, ethnicity, national origin, sex, gender, gender identity, sexual orientation, religion, disability, or disease — as well as bullying and harassment that target private individuals.
Illegal activities: Instagram will remove posts that offer specific services around sex, firearms, and drugs, in addition to removing posts or comments that "support or praise of terrorism, organized crime or hate groups."
Self-injury: Any content posted to the platform that appears to glorify or encourage any type of physical self-injury, including eating disorders, will be taken down — with the exception of posts that reference these issues in the name of increasing awareness or signposting support.
Graphic violence: Any videos or images featuring intense, graphic violence that isn't shared in relation to newsworthy events or to condemn or educate on a larger issue, will be removed for inappropriateness.

After you report a post, you might get an email telling you what decision Instagram's moderators made about it.

How to report bugs and glitches to Instagram

Instagram also accepts reports about issues with the app itself, like if a graphic isn't displaying correctly, or a menu won't open.

To quickly report a bug, shake your phone while Instagram is open. A pop-up should appear asking you to report the problem. You'll also be able to submit screenshots and other files.

You can also turn off this feature from this menu. Instagram; William Antonelli/Insider

William Antonelli

Tech Reporter for Insider Reviews

William Antonelli (he/she/they) is a writer, editor, and organizer based in New York City. As a founding member of the Reference team, he helped grow Tech Reference (now part of Insider Reviews) from humble beginnings into a juggernaut that attracts over 20 million visits a month. Outside of Insider, his writing has appeared in publications like Polygon, The Outline, Kotaku, and more. He's also a go-to source for tech analysis on channels like Newsy, Cheddar, and NewsNation. You can find him on Twitter @DubsRewatcher, or reach him by email at [email protected].

How to write to Instagram technical support: detailed instructions

Hello friends.

Social network Instagram is becoming more and more popular. Many of us regularly share personal photos, notes, videos with our friends and acquaintances. And, of course, when there are problems using the application, it is extremely unpleasant, and you want to quickly get your account up and running.

Today we will talk about how to write to the Instagram support service, what questions can be resolved, how long to wait for an answer and what to do if the administration of the social network is silent.

Contents

What to do if you have a problem

When I first started using the app and the web version of Instagram, I often visited the help center. This is a special section on the site, which contains all frequently asked questions.

You can enter it from your phone and computer. In the first case, you need to open the menu of your profile, go to the settings and select the “Help” item.

Then tap on the inscription “Help Center” and, if necessary, specify the program with which you want to open the site page.

Now you can enter a question in the search bar and get an instant answer.

To get to the help center from a computer, open the web version of Instagram, go to your profile, scroll down and click on the word "Support".

Here you can find answers to many questions regarding the use of the social network, its rules and ways to solve problems. If the help materials do not have the answer you need, then it is worth contacting the support service directly to chat with a live person.

How to contact support

Please check that you have access to the email and phone number that your account is registered with before asking for help. It is also advisable to remember the first username if you changed it. This information will help you ask a question and receive an answer by e-mail. A code may be sent to your phone that will confirm that you really are the owner of this profile.

Instagram does not have offices, service centers and hotlines to call or come to them with your problem. Help can only be accessed through the Help Center website or the online mobile app.

If you have account access, use Instagram on your phone. If you have been blocked or hacked, then there are 3 ways:

Ask your friend or relative to send a request to the administration on your behalf.
Create another page on the social network and write from it.
Access the Help Center site using a browser on your computer or phone.

Now let's look at the specific steps you need to take to contact support via phone and computer.

Mobile application

This is the surest way to get help from the administration of the social network. Open Instagram on your mobile device, go to your profile by clicking on the person in the menu and go to settings.

Here we need a “Help” section, and in it the “Report a problem” item.

Then select the appropriate item, fill in the form fields, attach screenshots and other evidence of the problem. Describe the situation in as much detail as possible so that your appeal is taken seriously and answered. Leave a contact phone number or email address for communication.

Instagram web version

It is not necessary to be registered with a social network and have access to your account to contact support. For some issues, you can send a complaint from the help center:

if you want to report a person who “sits” on Instagram under a false name and impersonates you or another person;
if you know that the account belongs to a child under the age of 13, which violates the rules of the social network;
if someone intimidates and blackmails you or other users through the application;
if your copyright is infringed;
if someone uses your personal information and photo;
if you know someone wants to hurt themselves;
if the user sends spam and insults.

To report such violations and make online communication a little more pleasant and calm, open instagram. com in any browser on your phone or computer. Then click on the word “Support” at the bottom of the screen. In the menu on the left, select the "Privacy and security" section, and then "Report abuse".

Find the problem that concerns you in the list and write about it to the Instagram administration. Screenshot example.

How to contact support if your account has been hacked

This is the most common problem that users of the social network have. The page can be blocked or hacked by intruders, and there are also situations when people forget their username or password.

We have a separate account recovery instruction on our website, in which all possible cases and situations are analyzed and ways out of them are outlined.

If you can't log into Instagram, and tips from the help center don't help, you don't receive SMS with a code and emails to reset your password and regain control over your personal page, then there is only one way left - write to the administration.

To do this, open the application on your mobile device and under the form, tap on the inscription “Get help with logging in”.

Then enter the login, phone number or e-mail associated with the profile and click "Next". Your avatar and possible further actions should appear on the screen. To write to support, tap "Need more help?" and fill in the fields of the proposed form.

What to do if technical support does not respond

If your complaint has received the attention of social network employees, then the answer usually comes within 24 hours. But you may encounter a situation where, in response to an appeal, the administration of a social network is silent. In this case, I can advise you to take the following steps:

Have a friend or family member send the same support request.
Once again, carefully read the help information on the site, you may find a solution to the problem or realize that you sent a complaint in the wrong form and off topic.
Duplicate a case from your main or backup profile.

There is no guarantee that the administration of the social network will answer you, but you need to try if you want to resolve the issue. Instagram technical support is trying to automate troubleshooting, to make sure that everything can be resolved without personal contact with employees. It doesn't always work, so knock and it will be opened to you.

How to avoid problems with your account

As I said, the most common problems that users contact Instagram support for are:

account hacked;
loss of login or password;
change of phone or e-mail address and inability to use them.

All of these situations can be prevented by careful attention to security and account management. Here are some tips to help you avoid problems and the need to contact support:

Set a strong password for the page using numbers, capital and small letters, underscores, and other symbols. It is difficult for attackers to pick up such a combination.
Do not share your credentials with anyone, do not use unsecured networks and other people's devices to log into the social network.
Keep your username and password in a safe place.
Turn on two-factor authentication on your account so you can't sign in to your account from another phone or computer without a verification code.
Check your phone number and e-mail address regularly. If you change them, reflect this in your profile settings.

These simple steps will help you save your account and protect yourself from wasting time and nerves. Take care of yourself and your credentials.

Conclusion

Today we discussed many important issues and figured out in what cases and how you can send a complaint or request to Instagram support. I hope you got answers to your questions and drew conclusions for the future.

Bookmark this article so you can return to it if needed. Share it with your friends through social media buttons and subscribe to our blog news.

Good luck, friends, and less unpleasant situations on the net.

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How to restore or access your Instagram* account

May 7, 2020LikbezTekhnologii

Instructions in case you forgot your password, deleted a page, got hacked or blocked.

How to restore access to your Instagram* account if you forgot your password

If you have previously connected your Facebook* account to Instagram*, you can log in using it. You won't need a password for this. Simply launch the Instagram* app on your smartphone and select "Continue as [your Facebook username*]".

You can also reset your old password and enter a new one. To do this, on the login page, click "Forgot your password?" (or "Get help signing in" on Android) and enter the username or email address associated with the account. The system will email you a link to reset your password.

Instead of a username or email, you can enter a phone number. Instagram* will then send a verification code via SMS to reset your password.

How to recover an Instagram* account if it was blocked

Instagram* can ban any account for breaking the rules or by mistake. For minor misconduct, the user is banned temporarily. But after regular or serious violations, the account can be blocked forever.

If you have received a temporary or permanent ban, you can try to appeal it. The link required for this must be displayed in the login menu in the Instagram app*. If you don't see it, click More Details.

You will be asked to enter your account login information and write why you think that the blocking occurred by mistake. For example, you can explain that you did not violate the principles of the "Community Guidelines" and "Terms of Agreement". If this is true, after verification, you may be sent instructions for recovery. If you really broke the rules, lifting the sanctions, most likely, will not work.

Consideration of the application may be delayed. If you don't get a response within a few days, try sending your request again.

How to restore access to your Instagram* account if it was hacked

Try resetting your password following the instructions in the first paragraph of this article. But it will not work if the hacker was able to change the email and phone number. In this case, click "Forgot password" (or "Get help signing in" in Android) and enter the email or phone number that you used to sign in to your account before.