How to contact instagram about a problem
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It indicates 'click here to go back to the top of the page.' Back to Top Save Article IconA bookmarkShare iconAn curved arrow pointing right. Read in app - How to get Instagram support through the Help Center
- How to report hate speech, violence, and more to Instagram
- How to report bugs and glitches to Instagram
- You can contact Instagram support via their online Help Center, or by reporting a post directly.
- If you shake your phone while using Instagram, a pop-up will appear that lets you report bugs.
- Instagram has a phone number, but you won't be able to talk to anyone there.
With more than one billion active users every month, it's easy to see how Instagram's customer service team might get overwhelmed.
Unfortunately for users, this makes it so there's no way to speak with a live customer service representative from Instagram –– even if the issue is urgent, like your account getting hacked. Instead, you'll have to use one of the automated methods.
You can open Instagram's Help Center to read troubleshooting guides that might help with your issue. And if you're trying to report a problem, you can shake your phone or open a post's options.
Quick tip: Check out our guide on how to report posts, profiles, and comments on Instagram.
Instagram's Help Center is a robust support tool that offers step-by-step guides and troubleshooting tips for most common Instagram problems. There's nobody to talk to there, but the guides are written by real people.
Access help on desktopYou can find the Help Center on your computer by heading directly to their website. Here, you can click on one of the suggested topics or use the search bar to locate articles relating to your issue.
Alternatively, you can follow the steps below.
1. Go to Instagram's website. Click the Help button underneath account recommendations on the right side.
This is a simple way to access the Help page when you don't have the exact URL handy. Abigail Abesamis Demarest/InsiderQuick tip: If you want to report an issue on Instagram, go to your profile page, then click Settings > Report a problem.
1. Open the Instagram app on your iPhone or Android device and tap your profile picture in the bottom-right corner.
2. Tap the three stacked lines in the top-right corner, then select Settings.
You can also access the Help Center via the Instagram app. Abigail Abesamis Demarest/Insider3. Tap Help near the bottom of the page, then tap Help Center.
Clicking Help Center will take you to Instagram's Help Center page.
Abigail Abesamis Demarest/Insider You'll be brought to Instagram's Help Center page, which is filled with hundreds of different support topics. Pick one of the suggested articles, or use the search bar to find what you're looking for.
How to report hate speech, violence, and more to Instagram
Instagram lets you report individual posts, specific users, and comments. Just go to any post, account, or comment, tap the three horizontal dots on it, and select Report from the drop-down menu.
You can report any post, account, or comment that you feel violates Instagram's community guidelines. Abigail Abesamis Demarest/InsiderIf you're not sure whether your issue can be reported or if someone has committed a reportable offense, review Instagram's community guidelines.
Here's some of what Instagram sees as legitimate issues:
- Intellectual property: Issues that follow under this grievance include users infringing on copyright — which generally protects original expression like images and words but not facts and ideas — and trademarks, defined as a word, slogan, symbol, or design made to distinguish products or services from an individual, group or company.
- Nudity: Broadly defined as "appropriate" imagery, this more controversial guideline prevents nudity of any kind on the site, with a handful of exceptions — including post-mastectomy scarring photos, individuals breastfeeding, and nudity in paintings and sculptures.
- Hate speech: The platform will remove any content from its site that encourages violence or includes hate speech — based on race, ethnicity, national origin, sex, gender, gender identity, sexual orientation, religion, disability, or disease — as well as bullying and harassment that target private individuals.
- Illegal activities: Instagram will remove posts that offer specific services around sex, firearms, and drugs, in addition to removing posts or comments that "support or praise of terrorism, organized crime, or hate groups."
- Self-injury: Any content posted to the platform that appears to glorify or encourage any type of physical self-injury, including eating disorders, will be taken down — with the exception of posts that reference these issues in the name of increasing awareness or signposting support.
- Graphic violence: Any videos or images featuring intense, graphic violence that isn't shared in relation to newsworthy events or to condemn or educate on a larger issue, will be removed for inappropriateness.
After you report a post, you might get an email or Instagram notification telling you what decision Instagram's moderators made about it.
How to report bugs and glitches to Instagram
Instagram also accepts reports about issues with the app itself, like if a graphic isn't displaying correctly, or a menu won't open.
To quickly report a bug, shake your phone while Instagram is open. A pop-up should appear asking you to report the problem. You'll also be able to submit screenshots and other files.
You can also turn off this feature from this menu. Abigail Abesamis Demarest/InsiderAbigail Abesamis Demarest
Abigail Abesamis Demarest is a contributing writer for Insider based in New York. She loves a good glazed donut and nerdy deep dives into the science of food and how it's made.
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William Antonelli (he/she/they) is a writer, editor, and organizer based in New York City. As a founding member of the Reference team, he helped grow Tech Reference (now part of Insider Reviews) from humble beginnings into a juggernaut that attracts over 20 million visits a month. Outside of Insider, his writing has appeared in publications like Polygon, The Outline, Kotaku, and more. He's also a go-to source for tech analysis on channels like Newsy, Cheddar, and NewsNation. You can find him on Twitter @DubsRewatcher, or reach him by email at wantonelli@insider.
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How to contact the Instagram support service in Russia: mail and phones
The Instagram support service acts as an arbitration in resolving disputes between members of the social network, financial and technical issues. To get technical support, users are offered 3 options.
Table of contents
- What kind of support does
- How to contact via phone
- How to write via computer
- Send a request via Instagram
- If technical support does not answer on Instagram
- Links and email addresses
- Why is there no phone number
appeals, a list of issues to be resolved.
For example, service specialists do not comment on upcoming updates or feature additions. nine0003
List of problems that support solves:
- account is blocked or hacked;
- financial questions about promotions;
- technical failures and errors that occur regularly;
- setting up notifications and page access;
- more information on business profiles.
You can create an appeal on the web version or switch using the mobile version. Another, more complicated way is to apply through Facebook. nine0003
Since both social networks are dependent on each other, the user can ask a question in the Facebook chat.
How to contact by phone
It would seem that a simple and quick way to get help is a contact phone number. But he is not on Facebook or Instagram.
Attention: Users who want to get help need to be careful with the sentences: "Instagram support number in Russia.
" The combination of numbers can be paid or even collect information about the callers. nine0003
Where to go if you need an urgent answer: Facebook chat. To do this, the Instagram profile must be linked to Facebook.
To contact in real time and get a response:
- Go to your personal profile Facebook .
- In the upper right corner of the icon " question mark " - Report a problem .
- In the list that appears, select: “Something is not working right” .
After going to the support page, the user will have access to an input line and a list of possible problems. From the categories, select " Other ", and enter "Instagram" in the input field. The answer from technical support can be found in the category: Settings - Inbox from the service.
How to write via computer
Instagram has a separate help center where users with problems can go.
Located on the official website, in the section: Settings - Help .
To contact Instagram technical support, the user must:
- Log in to the web version of the social network.
- Go to " Settings " - scroll down the list.
- Help - Support .
A list of frequently asked questions will open. By using them, you can get answers to common problems related to account login, content complaints, and account suspensions.
Ask a question that is not in the list:
- On your page, right-click " View code " - a mobile view of the social network will appear.
- In the upper left corner, the icon " gears " - in the drop-down list " Report a problem ".
- Specify the type of problem in the input field and send.
With updates and innovations, it becomes more difficult to contact Instagram technical support.
The only issue addressed through the full web version is page hacking. nine0003
Moreover, there are no technical support services specifically for Russia. When filling in the fields, it is recommended to either translate the text or rely on a Russian-speaking specialist.
The answer will be sent to the personal profile notifications. More often, the text is in English, so it needs to be translated to clarify the nature of the problem. If your account has been hacked, you can not contact Instagram support, but use the standard password reset. With a connected Facebook profile, the reset function only requires authorization in the second social network. nine0003
Users who have not had time to create a Facebook profile use the recovery method by email address and mobile number. A separate category is questions that relate to the removal of personal data from the account and hacking.
Send a request via Instagram
The application has a function that allows the user to create a request for the administration.
In addition to adding a text description, there is a download of screenshots or videos from the Gallery. Unlike the method of contacting through an email address, replies go to the "Notifications" section. The profile owner can view the status of the application, correspond with the administration. nine0003
Send an application via Instagram:
- Go to the application - Settings.
- Help - Report a problem.
- Go to the page for adding a complaint and screenshots.
In addition to the fact that the profile owner can send a request, there is a download of reviews. That is, to share ideas or suggest tools to improve the social network.
As in the case of contacting via email, the profile owner must wait up to three days before the administration responds. nine0003
If technical support does not answer on Instagram
One of the constant problems of users when communicating with the administration is that the answer does not come.
There are several reasons why the error was not resolved:
- The message ended up in the Spam folder. If it was sent via an email address;
- the user did not describe the problem in detail or it does not concern the functionality of the social network;
- The request was not sent. The user closed the application before the message was processed; nine0010
- additional confirmation methods are needed. For example, a verified phone number.
The administration does not solve problems that are associated with the loss of an account due to the user's fault. After registration, it is imperative to indicate and confirm the account, otherwise it will not be possible to restore without an email or mobile address.
Links and email addresses
How to contact if the page has been hacked: link to contact
The user must check one of the options corresponding to their problem. Moreover, the Instagram support service does not answer questions that do not apply to this section.
nine0003
You can send a detailed description of the problem to: [email protected]
The email address is provided for situations where support did not respond within 72 hours . Sending a message is recommended with Gmail.
Instagram support mail may not be answered if the question is already in the FAQ category. As a response notification, the user will receive the copied material from the main one.
Why is there no phone number
Giants such as Facebook and Instagram receive tens of thousands of requests every day about the functionality of the social network, cases of hacking and paying for paid services. It is almost impossible to accept such a volume of applications via mobile communications. Also, companies are restricted from the press and issues that they cannot disclose.
It is technically difficult to implement multinational support. The official language in which assistance is offered is English.
The ways how to contact the user to the Instagram support service now remain the "Help" section in the mobile version of the site. nine0003
How to contact Instagram support
Instagram is the most popular symbiosis of photo hosting and a social network (currently blocked in Russia, but you can use it). Loved by iPhone owners. Instagram owners from Meta constantly hide the contact form for their support. Let's figure out how to write to Instagram technical support in Russian.
Attention. Instagram and Facebook are owned by Meta, which is included in the list of organizations involved in terrorism and extremism in the Russian Federation. nine0003
The first place to visit when having problems with Instagram is the Help Center. Almost everything is there :-): from account recovery to image processing with various filters. At the bottom of the switch to Russian.
How to write to Instagram technical support from the app
If you think that you have found a technical error (bug or something is not working for you) in the operation of the Instagram application (Android or iOS), you can report it to from the application itself .
To report a broken function:
- Go to your profile by clicking on the userpic at the bottom (entrance to the profile) or your profile picture, then open the menu at the top and click on Settings (in different versions of the application they change their location in the list)
- Select Help:
- Tap Report a problem and describe the problem you're experiencing. (there will be several options: report spam, send feedback and report a problem): nine0207
Be sure to describe the problem in as much detail as possible. For example, identifying the model of phone or tablet you are using, or the operation that caused the problem, will help us troubleshoot the issue.
Communication with Instagram technical support via browser and web interface
Few people know, but you can also write to Instagram technical support from a computer (laptop).
Option 1.
We go to our page and find the settings gear:
Next, we find Report a problem or Report a problem:
Option 2. If in normal mode there is no gear or exit button to the settings, then we will use the Chrome browser and developer mode (exactly the same strategy) and go to the site https://www.instagram.com.
The fact is that the connection with Instagram support is also provided in the absence of an application on the phone - through their website. But it’s inconvenient to work with a phone on the site, it’s much faster to do everything on a computer. How? See below.
Switch Chrome or Firefox browser to phone emulation mode (ctrl - shift - i):
And go to your profile page. There, in the upper left corner, you will see the settings wheel familiar from the application.
Go to Settings and bingo! - we have options for contacting technical support Instagram:
Here you can write a complaint or your situation and add a screenshot:
If you have a problem with emails and instagram login, contact here.
To contact technical support, choose the appropriate point for the situation:
The service is completely Russified. You can write to Instagram support in Russian. How to communicate with support is written in this article. nine0207 Tips for protecting your Instagram account from hacking. Kaspersky Lab.
If your Instagram account has been blocked, try logging in and carefully follow the instructions on the screen.
How to call technical support Instagram
Unfortunately, at the moment Instagram does not have a technical support phone number, a hotline for contacting the support service. Use the tools described above in the article.
This article is updated periodically and is current in 2022. nine0003
Common Instagram problems
I can't sign in.
Attention! Do not link multiple accounts to one email. When you try to restore access, you will encounter unnecessary difficulties.
