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How to report a scam on instagram


How to report a fraud on Instagram

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Instagram has grown from a niche photo-sharing platform into one of the most popular social media platforms, with over 2 billion monthly active users in 2021.

With the popularity of the platform, many businesses are now looking at Instagram as their primary online marketing channel: it’s the place where they work with influencers to promote their product, get user-generated reviews, and more.

Unfortunately, despite the fact that there are many businesses being active on Instagram there are also many bad actors looking to take advantage of the situation by scamming or defrauding unwitting users. 

While Instagram has been very active in combating cybercriminals and scammers on the platform, it has remained an uphill battle. There are still many fraud accounts impersonating famous people and well-known brands, and bad actors can then use these fake accounts to:

  • Sell fake products, claiming to be a legitimate brand offering ‘special discounts’.
  • Scam others, for example, by sending a link to phishing scams.
  • Post derogatory content to damage the reputation of the company the account is impersonating.

And more.

So, if you are a legitimate brand and your brand identity is being imitated by a fake account, what can you do about it?

In this guide, we will explore your options, especially how to report fraud and take down these fake Instagram accounts via reporting.

Let us begin.

The legality of fake Instagram accounts: How Instagram handles trademarks

Is creating a fake Instagram account impersonating another person or organization legal?

The short answer is no, it’s illegal, and if you are a registered trademark owner, Instagram is obligated to follow the U.S. federal trademark laws and potentially other relevant trademark laws in your location.

This simply means trademark infringement is strictly prohibited on Instagram. Which means that if you find your brand being impersonated by others (so technically, they have stolen your trademark), you have the right to report this account and Instagram is obligated to take action.

Instagram also adheres to the common law trademark rights, so it can ban accounts that perform infringements on unregistered trademarks, potentially including individual identity. 

So, even if you haven’t or can’t register your trademark yet (i.e., you can’t register an individual name unless you are already famous), you can still take action against these frauds and fake accounts impersonating your identity.

Due to the visual nature of Instagram, trademark infringements can happen in a wide variety of different ways: logos, brand names, product design, and so on.

Here are some examples of acts on Instagram that may be considered legal trademark infringement:

  • Fake accounts using your brand logo and brand name in their Instagram post or Instagram ads.
  • The usage of your slogan in a video ad.
  • Instagram profiles using your name, logo, or slogan in their design.

Take down fake profiles and counterfeits on social media platforms with technology

Identifying impersonation attempts on Instagram

There are over a billion Instagram accounts online today, so finding one or two accounts using your logos, name, or brand images might be easier said than done.

With that in mind, here are some approaches you can try when attempting to find out whether someone is impersonating you:

1. Search on Instagram

The first (and the easiest) thing you should do is to search for your name or brand’s name on the Instagram platform. You may also try searching for phrase variations, typos (i.e., Gogle instead of Google), and so on. Instagram will then show the search result listing all the accounts using your brand name.

Try reviewing these accounts one by one. Remember that just because an account has a name that is similar to or the same as your brand’s name doesn’t necessarily mean it’s made with a malicious intent to impersonate you. You can evaluate other factors, such as the content they are posting (i.e., if they are copying content from your feed, then it is clearly a case of impersonation), where they claim they are located, how they interact with others, and so on.

Keep in mind that accounts that are created with malicious intent tend to block the legitimate brand that they are impersonating. They do this in an effort to prolong their scam and reduce their chance of being spotted and reported by the company they are pretending to be. As a result, you may have to log in through another account (i.e., your personal account) to perform this search. We also recommend you try different spellings and variations of names, as bad actors try to be creative by switching letters or symbols in their account name to pull off their scam.

2. Search via hashtags

You can leverage Instagram’s search algorithm and try using hashtags in your search to find fraudulent Instagram accounts. This is especially effective when the fake account is attempting to sell products directly via Instagram because sellers typically use product specific hashtags to push their content towards the most relevant users. For example, a brand such as Apple might search for a hashtag such as #airpods, when they are searching for impersonators, whereas a brand such as Hermes might search for hashtags like #birkin.

However, you’ll need to be creative and meticulous when using this approach since, in practice, branded/product-specific hashtags are also used by legitimate consumers, resellers, and vendors. 

While this approach can be very effective when done right, it’s important to keep in mind that it can be very time-consuming to do.

3. Reverse image search

You can also perform a reverse image search (i.e., via Google Images) to check whether there are accounts that have posted your photos or any photos of your products/logo on Instagram. Unfortunately, as you can imagine, this process can also be time-consuming.

4. Invest in a real-time Instagram impersonation and fraud monitoring solution

If you want to quickly identify fake accounts impersonating your brand and take action ASAP, then the best approach is to invest in a social media protection tool like Red Points. Red Points can reliably scan through hundreds of Instagram profiles and web pages, quickly producing reliable and accurate results in just a matter of minutes.

By using Red Points, you effectively eliminate the need to perform manual searches, instead, the impersonation protection tool notifies you as soon as a detection is made allowing you to quickly take action and report these fake accounts and cases of fraud as soon as possible.

How to take down a fraudulent Instagram account: step-by-step

1. By using your desktop/web app

  • Step 1: Open your computer browser and then type https://help.instagram.com/contact/636276399721841 on the address bar.
  • Step 2: You’ll be given several options to describe your situation. Since you are reporting a fraudulent account, you can choose the option “Someone created an account pretending to be someone I represent”.
  • Step 3: Fill out your information on the given form. 
  • Step 4: You’ll need to specify your relationship to the person being impersonated. You can fill the field with “Yourself” or “Authorized representative”, depending on your case. Add your full name or the name of the company that is being impersonated and the username.
  • Step 5: You’ll need to submit information about the fraud or fake account. In the “The full name listed on the account that you’re reporting” field, type the name used as the profile’s name in its bio and not the username. You will input the username in the next field.
  • Step 6: You’ll need to take a photo of yourself holding up an accepted ID or a photo of the person you’re authorized to represent holding their ID. You can use any form of government ID here: passport, visa, driver’s license, and even birth certificate, among others. If you don’t have a government ID, you can hold up two IDs like a school ID card and a bank statement. You can check the full list of accepted ID forms here. Make sure that both your face and the ID are visible in the photo. Once you’re done, click “Choose Files” and upload the photo.
  • Step 7: Click Send and submit your report.

Instagram will review your submission and may contact you if they require more information. Instagram usually replies within 24 to 48 hours via email and will delete the fraud and fake account if your request is approved.

2. By using a mobile app

Note: it’s typically more effective to submit the form via the web/desktop app, and you can’t provide any proof via the mobile app. However, the process is easier and faster when using a mobile app.

  • Step 1: Go to the fake profile/account that impersonates you or your brand.  
  • Step 2: Tap the three dots at the top-right and choose “Report”, you’ll be provided with several options. Click on “Report Account.”
  • Step 3: On the next set of options, tap “It’s pretending to be someone else”.
  • Step 4: Choose who the account is impersonating. You can select “a business or organization” if the account is currently impersonating your brand.  
  • Step 5: Tap “Submit Report”.

You can use this option to submit a quick report, and you may follow up with another report from your desktop/web app later.

A mobile report can still be effective, and Instagram may disable the fake account for fraud activities if they are able to gather enough findings.

Reporting impersonation of a business page

If your brand owns a legitimate Instagram business page, then reporting the fraud and fake profile and getting it taken down is much easier. You can use the Instagram trademark infringement form to report the fake account using your trademarks.

You’ll need to provide proof of ownership and prepare the required documents to prove that your registered trademarks have been infringed. Having screenshots and other proof showing the account infringing your trademarks may also help.

Typically you’ll be required to submit a copy of your registration certificate that is able to prove ownership of the business/brand name that’s being used by the bad actor on the fake account.

Once you’ve submitted this proof of ownership and other relevant proof, Instagram will review the report to determine whether or not a trademark infringement has occurred. This report will serve as your official DMCA takedown request, and once it’s approved, Instagram will ensure the account is taken down and all content is removed.

What if you don’t hear back?

If you submit the Instagram trademark infringement form and don’t hear any response after 48 hours, don’t panic. First things first, try resubmitting the form. There’s always the possibility of technical errors leading to your forms not being received. If there’s any change to the situation, you may also want to update the information first, before you resubmit the form.

If the second form is ignored again, then you can try emailing Instagram’s support team. There may be underlying circumstances causing this delay, for example, if the support team requires more time to evaluate whether the infringement actually occurred. The support team may also ask for further information and proof before they can approve the report.

Finding out the culprit

Can you find out who made the fake account and take the necessary action?

Unfortunately, this can be quite challenging to do since Instagram will not reveal the identity of the bad actor behind the fraud for privacy purposes. Also, Instagram will not give you access to the fraudulent account even after it’s taken down. 

So, you’ll need to be proactive and take things on your own. Here are some tips you can use to find the culprit behind the fake account: 

  • Try reaching out to the contact information provided on the Instagram bio. Communicate with them and ask for contact information that can be used to trace them.
  • If they are selling counterfeit products, you may want to do a test purchase, this not only gives you chance to see if the products are high quality counterfeits, which might denote a problem in your supply chain, but it can also provide you with shipping details that may contain the address of where the bad actor is conducting business.
  • If they have any URL in the bio, we first recommend using a URL checker such as  ScanURL to confirm it is safe to open. If it is, then open the website or app, and attempt to trace the contact details. The contact information listed on the website may be able to help you find the culprit.

If the impersonation attempt has caused you any kind of financial loss or otherwise, it might be worth it to pursue the real culprit and take legal action. Red Points can help provide the data needed to file an official complaint in the event of legal disputes.

Protecting your trademark from frauds on Instagram with Red Points

Red Points’ advanced Brand Protection Software is designed to help brands protect their online reputation, revenue and the integrity of their trademarks, copyrights, and other forms of intellectual property.

Red Points will automatically scan the web 24/7 to monitor and protect from trademark infringements in real-time. By identifying infringements and brand abuse attempts as early as possible, you can stop bad actors from misusing your trademarks before they can cause any significant damage to your finances and reputation.

While dealing with trademark infringement and frauds on Instagram and taking down fake accounts can be quite complex, Red Points can help in gathering evidence and automatically sending takedown notices so that you don’t have to manually.

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Report a scam - Citizens Advice

This advice applies to England

If you've been scammed, there are organisations you should report the scam to.

Don't feel embarrassed about reporting a scam – scammers are clever and scams can happen to anyone.

Reporting a scam helps track down and stop scammers. This prevents other people from being scammed.

You should:

  • protect yourself from further risks
  • gather all the details of the scam
  • report the scam to us
  • report the scam to other organisations

Protect yourself from further risks

Before you report a scam, there are steps you can take to protect yourself from things getting worse. Check what to do if you've been scammed.

When to call the police

Contact the police immediately by calling 101 if:

  • the scammer is in your area
  • you've transferred money to the scammer in the last 24 hours

If you feel threatened or unsafe call 999.

Gather all the details of the scam

Write down the details of your scam. This will help you remember all the important information when you report it.

Make sure you include:

  • who you've been in contact with – write down names, numbers and addresses if you have them
  • why you're suspicious
  • what information you've shared – for example, passwords, PINs, or bank details
  • whether you've paid any money
  • how you've paid – for example, credit card or bank transfer

Report the scam to us

You can either report a scam by:

  • using our online form

  • contacting our consumer helpline

If you need help you can tell us when you fill in the form, or when you call.

What we'll do when you report a scam to us

Once we've got all the information we need, we'll pass this to Trading Standards. We don't investigate scams ourselves.

Trading Standards gathers information about scams so they can take legal action against scammers.

What Trading Standards does

Trading Standards will decide whether to investigate. They might contact you for more information.

Depending on what they find, they could prosecute the scammers or stop them operating.

Even if Trading Standards don't contact you, they might still use your evidence to take action in the future.

Report the scam to other organisations

You should also report scams to other organisations. This increases the chance of scammers being caught and stopped.

You should report all types of scams to Action Fraud, the UK's national reporting centre for fraud.

Action Fraud can get the National Fraud Intelligence Bureau to investigate scams. They'll also give you a crime reference number, which can be helpful if you need to tell your bank you've been scammed. Read our advice on trying to get your money back after a scam.

It's quickest to report a scam to Action Fraud online, but you can also report the scam by phone.

Action Fraud

Telephone: 0300 123 2040

Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0300 123 2050

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

Monday to Friday, 8am to 8pm

Calls cost up to 40p a minute from mobiles and up to 10p a minute from landlines. It should be free if you have a contract that includes calls to landlines. Check with your supplier if you're not sure.

There are other organisations you should report your scam to, depending on what's happened.

If you got a scam email

Forward the email to [email protected]. It will go to the National Cyber Security Centre - they might be able to stop other people being scammed.

If you've been scammed through the post

Royal Mail investigates postal scams. If you've received something in the post you think is a scam, send it to 'Freepost Scam Mail'. Include the envelope it came in and a completed scam mail report. You can download a scam mail report from Royal Mail or call them and ask for a form and pre-paid envelope.

Royal Mail

Email: [email protected]
Telephone: 0800 011 3466

Calls are free from mobiles and landlines.

If you've seen a scam advert online

You should report an online scam advert to the Advertising Standards Authority (ASA).

You might also be able to report an advert when you see it. For example, Google, Facebook and Instagram let you tell them about scam ads. If you've done this, you can still then report them to the ASA.

If the scam involves financial services

If the scam involves cryptocurrency, investments, insurance or pensions, report it to the Financial Conduct Authority.

If you think you've been scammed into transferring your pension, contact your pension provider immediately. Then get in touch with The Pensions Advisory Service.

If a scammer is imitating a company or person

Contact the real company or person to let them know their name is being falsely used.

A common imitation scam involves emails, texts or calls that seem to be from HM Revenue and Customs (HMRC). They might tell you about a tax rebate or ask for your personal information. Report HMRC scams.

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