How to reach people on instagram
10 Simple Tactics You Can Try Today
Since Instagram started sorting posts on users’ feed with an algorithm, many marketers have noticed a decline in their organic reach and engagement.
But that doesn’t have to be the case for you. In fact, it could be possible for you to reach more of your followers now than without the new Instagram algorithm.
In this post, we’ll share 10 straightforward ways you can use to increase your organic reach on Instagram today.
Buffer for Instagram now comes with direct scheduling! Schedule single-image or video posts or set reminders to post multi-image posts at your best times to grow your Instagram following. Learn more today.
Understanding the Instagram Algorithm
Here’s a quick side-note: Understanding how the Instagram algorithm works can be helpful in figuring out how to increase your organic reach in the algorithmic-feed world.
We’ve dug into the Instagram algorithm and broken down the seven key factors of the Instagram algorithm. If you’d like to learn about the algorithm and how it ranks content on users’ feed, feel free to hit the button below to read the post first.
Learn about the Instagram algorithm
10 ways to boost your Instagram reach today
So how can you increase your organic reach on Instagram? Here are the 10 powerful ways you can do that:
- Find your optimal posting times
- Experiment with videos
- Host contests or ask questions to encourage engagement
- Curate user-generated content
- Tell Instagram Stories
- Go live on Instagram
- Use Instagram ads
- Post less
- Create specifically for Instagram
- Be a great Instagram user
Let’s dive in!
1. Find your optimal posting times
Even though Instagram uses an algorithmic timeline now, optimal posting times are still relevant as Sue B. Zimmerman, suggests posting when the majority of your audience is online:
It may take time to get a long-term understanding of your followers’ activity, but it’s important to make sure you’re posting when the majority of your audience is online.
If you are using an Instagram Business Profile, you can check your Instagram Insights to find out when your followers are most active by the day of the week and the time of the day.
Once you’ve identified your ideal posting times, you can also schedule Instagram posts ahead of time to help ensure you consistently post high-quality content.
2. Experiment with videos
Several studies have found that photos tend to get more overall engagement (i.e. likes and comments) than videos on Instagram. On first look, it might seem that photos are better than videos for engagement — and it could well be!
On closer examination, we might draw a different conclusion. News Whip studied the Instagram accounts of 31 news publishers and made an interesting discovery. While photos, on average, get more likes (and overall engagement) than videos, videos generate more comments than photos. In fact, videos, on average, received more than twice the amount of comments than photos!
It is not certain if the Instagram algorithm values likes and comments equally or one more than another.
But since commenting requires more effort from a user than liking, it’s possible that the algorithm values comments more than likes and would rank posts with more comments higher than posts with more likes.
Last year, Instagram found that the video watch time on Instagram increased by more than 40 percent over a six-month period. At this growth rate, it could be great to experiment with videos to see if it increases your engagement and organic reach on Instagram.
To make things easier for you, you can now schedule videos to your Instagram business profiles using Buffer.
3. Host contests or ask questions to encourage engagement
Asking questions or calling for an action is one of the fun ways to encourage your followers to interact with your Instagram posts. We found that hosting a giveaway contest is an effective way to engage our followers.
Some of the call-to-actions we have tried are:
- Enter to win by sharing your favorite emoji party combo in the comments below ?
- To enter, simply tag a friend below who you would “Vote” for as your favorite marketer and you’ll both be entered to win!
- To enter tag a friend below who you know is rocking it on social media! ?
- What’s on your reading list this week? ? Drop your book suggestions below for a chance to win a free book of your choice from the Buffer team! ❤
While giveaway contests usually generate more comments than usual posts, we try to give it a few months in between each contest to keep things fun and exciting.
Something that we do more often is asking a question in our Instagram posts. Several of our most-commented posts (excluding contest posts) are posts with a question such as this, this, and this.
4. Curate user-generated content
Brian Peters, our digital marketing strategist, grew our Instagram account following by about 500% (4,250 to 21,000) in under six months. His secret? User-generated content.
Curating user-generated content can encourage those users to engage with and share those content. Since the Instagram algorithm considers users’ relationships when ranking content on their feed, building relationships with your users through Instagram might also help your content rank higher on their feeds.
Apart from organic reach, Crowdtap found that user-generated content is 35 percent more memorable and 50 percent more trusted than traditional media and other non-user-generated content. This makes user-generated content a valuable strategy to try.
If you would like to repost user-generated content on your Instagram profile, we would love for you to try our Buffer for Android or Buffer for iOS mobile apps, which can help speed up the process.
5. Tell Instagram Stories
In our State of Social Media 2016 report, we found that while 63 percent of marketers surveyed use Instagram, only 16 percent have created Instagram Stories. There’s a great opportunity to stand out before it gets too crowded!
Instagram Stories take a prominent position on the Instagram app — above the feed. This allows you to stay on top of your followers’ feed and grab more of their attention. If your followers view your Stories regularly, it could possibly even help your Instagram posts rank higher on their feeds.
It’s worth noting that the Stories are also ranked by an algorithm; possibly one very similar to the feed algorithm. Spend the time to craft great Stories to help them rank better.
6. Go live on Instagram
A similar “trick” is to go live on Instagram.
When you use live video, you will appear right at the front of the Stories feed, assuming no one else is live at the same time. The “LIVE” logo also makes your profile photo more prominent in the Instagram app.
Social Media Examiner found that the more they went live on Facebook, the more their non-live content received exposure. Michael Stelzner said that one reason might be their brand is in front of their fans more often so the fans might go to their Page to see their content more — even if the fans don’t watch the live video.
This effect could play out on Instagram, too. Seeing your logo at the top of their feed might encourage your followers to check out your Instagram profile.
From our State of Social Media 2016 report, we concluded that live video has yet to hit mass adoption as only 27 percent of marketers surveyed had created live video content. While the percentage might be higher today, I believe live videos aren’t mainstream yet. So it’s another perfect way to stand out and deliver great content!
7.
Use Instagram adsThis might sound a little counter-intuitive but Instagram ads can be an effective way to grow your organic reach.
If you have an Instagram Business Profile, you can promote your existing posts from within the Instagram app. (
So which post should you promote?
Here’s a quick way to pick a good post to promote:
- Go to your Instagram Insights on the mobile app (tap on the profile tab and then the bar chart icon).
- Tap “See More” under the “Top Posts” section.
- Tap on “Impressions” at the top (a pop-up should apply to let you adjust your stats filters).
- For the first filter, you can choose “All”, “Photos”, or “Videos” according to your preference.
- For the second filter, select “Engagement”.
- For the third filter, select “7 days”.
- You will see your top posts by engagement for the last seven days. From there, you can pick a post to promote.
As these posts have received the most engagement from your followers, they would likely also resonate with the people you promote to (assuming you have targeted people like your followers).
8. Post less
When explaining social media algorithms, Michael Stelzner encouraged marketers to re-think your posting strategy.
Rethink is the keyword here. Rethink your posting strategy on social media – Less is actually more!
Sue B. Zimmerman also gave a similar advice for marketers who want to overcome the Instagram algorithm.
If you truly want to connect with your audience, it’s better to share one fabulous photo instead of 20 mediocre images. So next time, before you hit post, take a moment and consider how this content contributes to your brand, and does it effectively encourage engagement from your followers.
I believe this is about the allocation of your resources and time. Instead of publishing 20 posts a week, use the same resources and time for just one or two posts and make them great.
Quality content that is relevant to your followers has a higher chance of eliciting a positive response from your followers.
In turn, this can help your posts rank higher on your followers’ feed.
9. Create specifically for Instagram
One way to create quality content is to create content specifically for Instagram. Instagram, being a very visual platform, has a greater focus on the photo or video itself than the text. So a post that would do well on Instagram is probably different from one that would do well on Twitter or Facebook.
For smaller social media teams or solo social media manager, it can be challenging to always create unique content for each platform. Crossposting and repurposing content from other platforms can be great, too. If you are doing that, it’d be best to craft specific caption for each social media platform as your followers likely follow you for a different reason for each of the platforms.
Now with Tailored Posts, you can write customized captions for each social network. We’re hoping that this feature would encourage you to be (even) more creative with your social media posts and would help you drive more engagement.
10. Be a great Instagram user
This last point might be a little vague but it nicely wraps up many of the points above.
Social media algorithms are built to encourage genuine, positive behaviors on the platforms such as sharing, showing appreciation, quick replies, and more. Often, they would also try to discourage abuse or hacks.
My gut feeling here is that being a great Instagram user will help you grow your organic reach over time. That includes:
- Posting quality content that is relevant to your followers (be it informative, inspiring, or entertaining)
- Answering questions on your posts quickly
- Thanking people for commenting on your posts
- Exploring other people’s profiles, engaging with their posts, and building a relationship with them
All the best!
The main objective of Instagram (and most social media platforms) is to make users happy and let them enjoy the experience. As brands on Instagram (and social media), I think we can do a lot to create great experiences for our followers — which will, in turn, benefit ourselves.
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14 Ways to Reach More People on Instagram
No need to remind you of generic stuff like relevant hashtags, sharing posts in stories, using CTAs, and alike. Some of the things we'll cover in this piece are not news – you've already heard about all these many times over. Yet, consider this as a checklist of activities you need to include in your current Instagram marketing strategy.
Instagram Algorithm, Explained
Quick crash course on how the Instagram algorithm works in 2022.
According to Instagram itself, content is ranked based on what kind of posts you interact with, your history of interaction with the user who posted this content, the information about this account, and the details about a single post – how popular it is and what the content is about.
In 2022, Instagram gets back to the chronological feed but not in the way it used to. It now allows users, brands, and creators choose between the two options – Favorites and Following which are basically recommendations to your feed based on your interests and followed accounts.
💡Suggested read: New Instagram chronological feed – 2022 update
It means that Instagram is pushing for more ads, since the increased competition for users' attention that comes from added content can lessen the impact of ads. Besides, this new approach means that you should now invest into a good-quality, optimised and appealing content even more than before and create top-notch advertisements that will draw your audience's attention.
What Is Reach: Impressions vs. Reach on Instagram
Many aspiring marketers, social media managers, and creators can't tell the difference between the two. In fact, reach and impressions are two different metrics.
If a user has viewed your post two times, Instagram Insights show this: 1 reach and 2 impressions.
Reach is the number of unique users who saw the post, and impressions are the total number of times it was viewed.
💡Suggested read: Crucial Instagram KPIs and how to track them
What Influences the Reach on Instagram?
These factors determine the reach:
- When you post: the more users are online when you post, the more people see your content, the greater your reach.
- What you post: videos typically obtain more reach than images and carousels.
- Growth in the number of interactions. The more likes, comments, saves, and shares your content piece gets, the more users will see the post.
Why Instagram Reach Might Drop
Your reach and other crucial Instagram metrics might drop when you violate the community guidelines by posting inappropriate content, improper behaviour towards other users, spam-like behaviour, illegal marketing activity, such as mass liking and buying bots, hashtag abuse, and alike.
How to Reach More People on Instagram
Post at the Right Time
To learn the exact time when your audience is active, go to Instagram Insights, Audience, and find the tab Followers that contains information about the hours and days when your audience is active.
Being aware of the time when your audience is online is vital, even though Instagram doesn’t rank publications chronologically. This influences the whole algorithm for showing your content to followers.
Make a content plan to streamline your content marketing efforts. Combin Scheduler is a solution that can help you do exactly that. You can plan your posts, stories and reposts hours, days, and months ahead to save time for more important marketing tasks. Along with this, you can add a caption, location, hashtags, and link in bio to be posted as soon as the post goes live.
💡Suggested read: When to Publish Instagram Content If Your Audience Is Global?
Make Reels & Remixes
According to the recent stats, content on Instagram Reels get 22% more engagement compared to regular videos on Instagram.
Reels are Instagram's analogue of TikTok: short videos to which you can apply effects, transitions, or background tracks. They now also have a Remix feature similar to TikTok's Duets that allows you to record a response to someone else's Reel, showing your clip and theirs side by side.
View this post on Instagram
A post shared by Instagram’s @Creators (@creators)
To increase your Reach with Reels, consider this:
- Take part in trends and challenges: stay on top of Reels' trends; this increases your chances of getting discovered by other users.
- Add popular music to your Reels;
- Use overlay captions in Reels;
- Share Reels in stories.
💡Suggested read: Ways to increase Reels views
Post Videos Instead of Images
Short videos, almost as short as GIFs, grab attention and increase the post's engagement.
Instagram's algorithm is favouring video content, so static image memes posted as 1-2 second long videos are gaining a huge boost!
An example of such a video is:
View this post on Instagram
A post shared by Meme Queen (@memequeen)
Leverage UGC
One of the most effortless ways to grow your organic reach on Instagram is to take advantage of the other accounts' reach. Simply put, motivate other accounts to post about you or share your posts. Easy to say, right?
Here are a few ideas on how you can get others to share content about or mention your brand:
- Tag people in your posts. In Combin Scheduler, you can tag posts upon planning them for publication.
- Run Instagram giveaways and competitions that motivate people to tag you in their posts.
- Pay for user-generated content by liking, sharing, and commenting on posts that mention you.
💡More tips on how to get and find UGC
This strategy of inviting others to share this content will take time to assemble. You can fuel your efforts by running giveaways with targeted, desirable, and relevant prizes or by motivating people to use a dedicated branded hashtag for UGC.
With Combin Growth, you can find UGC searching content by:
- Branded hashtags;
- Locations;
- Using demographics and user analysis;
- Leveraging advanced filters and sorting;
- Leaving likes and comments on creators' posts.
With the software, you can find mentions of your own brand, interact with these posts and increase your reach organically.
Create Paid Ads
Leveraging targeted ads on Instagram and via Facebook Ads Manager is one of the easiest and most actionable ways to boost your Instagram's reach. The drawback is clearly that you have to pay for the advertising.
With Instagram ads, you can right away increase your reach, but this instant effect won't be organic. If you strive for organic reach, you will have it later but keep this in mind: if you make your ad creative relevant to your target audience, this ad will pay off greatly in the long run. This interested audience will engage with your content which will help you have your posts discovered by similar audiences (see there how the Instagram algorithm works?).
💡Suggested read: A Comprehensive Guide to Reels Ads
Make Original Content Specifically for Instagram
To motivate people to follow you on all social media accounts you manage, create original content for each of the platforms. If you don't have such a possibility – financially or you don't have an extensive content crew – you can repurpose your old content specifically for Instagram: create Reels from your blog posts, make Instagram Guides from Twitter threads, make sharable infographics from website content, and alike.
Concerning the content, here are a few other things to keep in mind:
- Don't forget about caption titles: the title should be intriguing, interesting, yet enlightening what the post is about. You can also put a title in the post's image.
- Strive for the daily activity in stories and use overlay text in them.
- Tag other accounts in your posts and stories.
- Add music tracks to stories: this might increase your stories' reach since users watch stories with appealing tracks more than one time, pause, and save them.
Come Up with Viral & Sharable Content
Another way to increase your reach is to come up with highly shareable content.
Shareable content is different for different niches: from inspirational quotes, questionnaires, puzzles to memes.
You can also boost shareability by creating content related to some events, such as national days, major holidays, or annual brand events. Don't stick to every event from your real-time marketing calender, though but choose a few the most relevant events instead.
Here are real-time marketing calendars you can use to start with:
⚡️Twitter Marketing Calendar
⚡️Mailjet Marketing Calendar 2022
⚡️The Ultimate 2022 Ecommerce Holiday Calendar
Collaborate with other brands and media
Not just influencers.
You can partner with other companies who you share a target audience with or reach out to small media. Find small businesses, creators, or media on Instagram with Combin Growth's advanced filters and analysis and reach out to them for collaboration.
Get Rid of Bots and Ghost Followers
Buying or acquiring such followers any other way will do no good for your account.
At best, it won't do anything to your profile at all. In a worse scenario, your account will gradually lose its reach and engagement, and on top of that, it might even end up being blocked by Instagram.
The most actionable way to clear your Instagram of fake followers is to report them or remove them from your followers' list.
To do this, simply follow these steps:
- Find the profile you want to report.
- Tap the three dots at the top right of their profile (on iOS or Android).
- Hit Report or Remove.
💡Suggested read: Spot Fake Instagram Followers and Check If Your Audience Is Legit
Talk to Your Followers
Your followers are your best asset to higher organic reach on Instagram. They interact and share your content with a far wider audience than you could ever achieve on your own.
You can maximise your effectiveness and show your gratitude by being responsive in return.
Follow your followers if they have public profiles like their posts about your brand. Share their stories that include your products or a brand mention. Answer their comments and keep the conversation going in the replies. Monitor your direct messages and never leave them hanging.
Use Different Geotags
Don't forget to place location tags on all of your posts. When other brands pr creators with extensive reach tag the same place, this boosts your chances of getting discovered by other Instagrammers clicking the same geotag, checking your profile, and following you if the account is interesting.
Another tip is to use tags of different locations in your posts unless your business is bound to one certain area:
Leverage the Full Range of Instagram Content
Instagram always adds new features. By now, you can share:
- A single photo, photo carousels, and short video clips in your feed. Make mutual posts with other accounts.
- Stories, including options for AR lenses, polls, questions, links, shopping, and fundraising tags.
- Story highlights.
- Reels.
- Instagram Live video streams, including shared streams with other accounts.
- Guides, which are collections of posts around a specific topic.
- Products in an Instagram shop.
When it comes to social media, businesses are typically advised to pick one or two channels to focus on. But within that channel, you should use all of the different formats available to maximise your impact. Posting across these formats creates a consistent presence and steady flow of content and ensures you reach potential followers wherever they are on the platform.
Be Inclusive
Instagram now offers several features that allows you to be inclusive. Here are some of the essentials:
- Add captions manually for stories and video posts.
- Use alt text for your Instagram images. Alt text is a scrap of text that describes images for anyone who can’t view them. Instagram may also use it as a source of information about the post’s content, which feeds back into the algorithm.
- Use a checker such as Who Can Use (free) to ensure your color palette is comfortable to see and read.
- If you manually add your own captions to your stories, make sure the text is clear and large enough to read.
- When you record a video, make sure your face is clearly visible to people who lip-read and keep background noise to a minimum.
Use Branded Content Tags
Did you know that other businesses could tag you in their Instagram ads and sponsored posts? This setting is designed for brand partnerships and sponsorships. But it also means that you could benefit organically from another brand’s paid reach. A single branded content tag could bring thousands of new product views to your account.
You can find branded content tags by followimg this path: Instagram settings > Business or Creator (depending on which type of an account you have) > Branded content.
You can choose to enable all content tags, manually approve each one, or create a list of approved business partners who can tag you in their branded posts and ads.
Increase Your Instagram Reach: Takeaways
Some of these tips you definitely knew before; some, we hope, you found new. Leveraging all of them will increase your reach organically in no time. Let's briefly touch on them once more:
- Post Instagram content at the right time.
- Use Reels, Remixes, and basically every new feature Instagram launches.
- Post more videos.
- Leverage user-generated content.
- Use paid ads.
- Create original content specifically for Instagram or repurpose old content.
- Share viral content.
- Collaborate with other brands and media.
- Get rid of bots and ghost followers.
- Talk to your followers.
- Use different geotags.
- Use all content types Instagram offers.
- Be inclusive.
- Use branded content tags.
How to write to Instagram support and get a response from support
Ilya is the editor-in-chief of softdroid.
net. He is the author of several hundred guides and articles on Android setup. For about 15 years he has been repairing equipment and solving technical problems for iOS and Android. I dealt with almost all more or less popular brands of mobile smartphones and tablets Samsung, HTC, Xiaomi, etc. I use iPhone 12 and Samsung Galaxy S21 with the latest firmware version for testing.
Information about the author
Judging by the numerous complaints from Instagram users, contacting technical support is quite difficult. Letters sent to the official email remain unanswered, social networks Facebook and Twitter are also useless.
We offer solutions to the problem that are still working in 2020. Let's talk about ways to contact Instagram, which are irrelevant.
Contents :
Official support email - useless?
In fact, Instagram has an official email that is used by support to inform users:
[email protected]
However, there is no point in writing to this email address: with 100% probability, an auto-reply will come.
This is evidenced by the feedback from Instagram users who encountered technical problems. Not surprisingly, this email was never intended for this purpose.
The best way to report a problem is through the Instagram app
Why contact Instagram support for help?
- You have lost access to your account (forgot password or login),
- account hacked,
- to report abuse, spam or harassment,
- personal information about you was made public (account complaint),
- you need to unfreeze (i.e. reactivate) or unblock the banned account.
The best way to report a problem to specialists is the corresponding option in the application. You can use it like this:
1. Open the Instagram mobile app.
2. Go to Profile -> Settings.
3. Help -> Report a problem.
4. Select the type of problem:
- Complaint about spam or violation of the rules by other users,
- Technical problems with the Instagram app,
- Feedback on the quality of the service.
5. After specifying the type of problem, submit a support request.
6. It is advisable to attach a screenshot to the email, if this will better clarify the situation.
6. Wait for an answer.
Feedback from Instagram technical support may take several days, usually about a week. It makes no sense to write several messages without waiting for a response to the previous request.
How to complain about an inappropriate post
If the post contains a threat, an insult to you, violates the rules of the service, you can leave a complaint.
1. Open Instagram
2. Log in to your account by entering your email address and password.
3. Go to the post. You can also click on the icon that looks like a magnifying glass at the bottom of Instagram and then enter the name of the profile that posted the inappropriate message in the search bar at the top. Then click on the profile and find the inappropriate post.
4.
Press ⋮ above the message. It's an icon with three dots in the upper right corner above each message and when clicked, a pop-up menu will appear.
5. Click on “Report…”.
6. Select one of the options - "This is spam" or "This is inappropriate".
- If the post contains material that is offensive, pornographic, click "This is inappropriate."
- If the post is trying to sell something, click "This is spam".
A couple of tips before you send a request on Instagram
Before you ask a question, look for the answer yourself. Perhaps (and most likely it is) your problem is not unique and has somehow been solved by other Instagram users.
Actually, the Help Center is intended for finding answers. This is a convenient resource where all known cases are collected and solutions are presented in a very accessible form. The Help Center consists of several sections:
- Using Instagram;
- Account management;
- Troubleshooting and login help;
- Privacy and security;
and others.
According to the statistics of our site, the most popular questions are related to the inability to access the user's Instagram account.
You can find answers to related questions in the Help Center subsection: Troubleshooting and signing in help > I can't sign in.
Compiling a request via a browser
If you don't have the application, try sending a request via a PC browser. At the same time, your problem must be related to a violation: hacking, fraud, insult, spam, etc.
How to do it?
- Go to https://help.instagram.com/ (Help Center).
- Go to the Privacy and Security section.
- Click on the "Report abuse" link. Select a problem option.
- Fill out the form or answer questions.
This method does not guarantee that you will get a complete solution, but at least you will be on the right track.
How to contact support via Facebook Ads account manager
If you spend money on Facebook / Instagram ads, you will be assigned an FB Ad account manager.
Try submitting your question through them.
Since it's in Facebook's interest to meet demand (so you spend more money), they will probably respond one way or another.
What to do if the answer to the question did not come
You need to understand that:
- It is likely that after contacting you will be redirected to the Help Center, which is not always the best option.
- In 2020, Instagram has about 1 billion registered users. The support center cannot physically answer the ticket.
- Due to the workload, Instagram technical support cannot guarantee a quick and comprehensive response.
- Force majeure happens, for example, coronavirus. This leads to the fact that the state is not working at full capacity and there are delays.
- The “Report a problem” option does not always guarantee that technical support specialists will help you. There are issues that are resolved individually.
- Many topics are not covered in the Instagram Help Center.
In such cases, it is worth looking for a solution on third-party sites and forums. For example, with regard to restoring photos from Instagram, the solution to the situation is given here: https://softdroid.net/vosstanovlenie-foto-iz-instagrama.
Ask your question and get an answer
Ask a question via a comment on our website and we will advise you on how to deal with a technical error. When requesting, please be specific in your request, indicating which app you use and your phone model.
Please rate the article:
Instagram support service for account recovery
In this article we will talk about how the Instagram hotline works, is it possible to contact by phone or is only an electronic method available? What questions should be addressed to the service, what to do if you are dissatisfied with the quality of services and would like to leave a complaint?
Content
- About the social network
- How to contact Instagram support?
- What is the phone number of the Instagram hotline?
- Addresses on the map
- Instagram support for account recovery
- Contacting technical support via the application
- Contacting support from a computer
- What questions can specialists help with?
- How to file a complaint?
About the social network
Instagram is one of the world's most popular social networks, used by both young and middle-aged people.
In Russia, Instagram occupies one of the leading positions after VKontakte and Odnoklassniki.
It often happens that the user forgets the account login data, it is not always possible to restore access in the traditional way. In such situations, social support comes to the rescue. network, for which it is important to help the user and answer all his questions.
How to write to Instagram support?
The work of the service is subject to certain restrictions due to the fact that the Russian market is not for the social. network is the main one, so there is no office or Russian representation of technical support here. And in the case when you need to seek advice, you can rely on traditional methods of communication - communication through a website or a mobile application.
How to write to the support service in Russia in another way? Is it possible to send a message by email?
E-mail for contacting Instagram technical support: support@instagram.
com.
As an alternative to the above means, you can consider other platforms for communication:
- VKontakte - https://vk.com/instagram.
- Facebook - https://www.facebook.com/instagram.
The created communities had the goal of telling about new products and news of Instagram, subsequently it became possible to leave comments and share their opinions with all users. Therefore, some information can be found here. But you should not consider it as the main means for contacting technical support.
What is the Instagram hotline number?
Unlike many social networks in Russia, Instagram does not have a representative office in our country, and at the same time a support service that could be contacted by phone.
Therefore, when asked how to call and what phone number to contact, you can answer that there is no hotline in Russia. All requests are processed electronically.
US Instagram Hotline: +1 (650) 543-4800.
Works in automatic mode.
Addresses on the map
Some answers to questions regarding the social network can be found on Yandex Maps.
Instagram support service for account recovery
If you have problems logging into your account, you will need to resort to the data that was used for registration:
- Contact phone.
- Email.
If you still cannot restore the profile, then you should contact the support service for clarification and commentary on how to proceed. To recover an Instagram account, the user is asked to provide their profile information:
- Valid password.
- Personal data.
- Pictures, screenshots, passport data scans, etc.
There are enough mechanisms to restore and return the profile, many of them are hidden from ordinary users for the sake of security.
Please note how else you can contact Instagram support.
Choose how to solve problems signing inTroubleshooting and help with signing inTo restore access, follow the link - https://help.
instagram.com.
Contacting support via the app
The most common use of the mobile app for smartphones is to stay in touch with their friends and followers, so it's not surprising that contacting support via apps is more common. You must adhere to the following sequence:
- Communication with Instagram technical support through the application is possible provided that the user logs into the account.
- In the main menu column, you need to select the "Settings" section. Going to a new window, look for the "Help" subsection.
- In the new section, click on the "Report a problem" button. Here you can describe detailed information and attach a screenshot.
The response time depends on many factors, but it is often not necessary to wait longer than 1-2 hours.
See below for how to contact Instagram specialists on the site.
Communication with the support service from a computer
It does not matter what gadget you use here, since the site can be opened both from a PC and from a smartphone. If you can enter the profile, but the procedure is the same as in the previous section.
But when Instagram technical support is needed to unlock your account, the Instagram Help Center will help - https://help.instagram.com. You can ask a question, attach a photo or use the search and find the request of interest on the site using the "Questions / Answers" section.
What questions can the specialists help with?
Technical support Instagram will help if:
- You need to restore your account, you can’t enter your profile.
- There were malfunctions, errors in operation.
- Issues with notifications.
- Difficulties with payment, work of business pages, etc.
How to file a complaint?
File a complaint about the work of the application, failures in the work of the social.
