How to delete bulk messages in whatsapp
WhatsApp Makes Bulk Deleting Messages Easier
By Emma Roth
You'll soon be able to sort and delete messages based on file size and type.
Image Credit: WhatsAppWhatsApp has finally unveiled an easy-to-use storage management tool. This feature makes it even simpler to manage your messages, clean up cluttered inboxes, and save space on your device.
Easily Declutter Your WhatsApp Messages
WhatsApp sent out a Tweet to announce the update to its storage management feature. The app included a video in the Tweet, allowing you to see the tool in action.
The previous WhatsApp storage menu allowed you to see which chats are taking up most of your space, and let you know how many messages, GIFs, photos, and videos are in each chat.
While you were able to delete all of that storage-hogging content with barely any effort, WhatsApp still didn't tell you what exactly you're deleting. In other words, you were blindly deleting messages, putting important chats and photos at risk of getting thrown away.
Now, all of that is changing—WhatsApp's new arsenal of storage tools will help you identify large files on the app and quickly delete them. And the best part is, you don't have to worry about accidentally deleting a certain file.
To access the new storage feature, simply navigate to Settings > Storage and Data > Manage Storage. You'll then be greeted with a much more organized page that makes it easy to pick and choose what you want to delete.
Your messages will be chunked into separate categories, like "Forwarded many times" or "Larger than 5MB." The messages will also be listed according to file size, which can definitely come in handy when trying to sort through hundreds of messages.
You can browse through thumbnails of all the content that you're deleting, assuring that you won't erase anything of importance. Once you find content worth deleting, simply select it (or use the Select All option), and you can erase it with a simple tap.
Along with the update to the storage tool, WhatsApp also announced "disappearing" messages. This new feature can make certain conversations vanish from the app after seven days. You can toggle this feature on and off for specific chats.
This update comes after WhatsApp announced an in-chat shopping feature. When it finally gets rolled out, you'll get to communicate and buy from merchants within WhatsApp.
WhatsApp Becomes More Modern
The addition of a more efficient storage system makes WhatsApp even easier to use. The Facebook-owned platform has a lot to compete with, including messaging apps like Telegram and Slack.
Fortunately, WhatsApp seems to be heading in the right direction. Your phone storage will definitely thank you after you clean up your WhatsApp chats.
How to delete one-week-old WhatsApp messages for everyone? [2022]
Do you need to delete old WhatsApp messages from everyone? Let us see how to delete old WhatsApp messages for everyone with easy steps along with practical interpretation.
WhatsApp is a free online messaging application used by most people. Some use dictionary to correct their spelling while typing, and sometimes this may lead to errors by typing a different word other than the one you meant to type. Similarly, some may send a wrong message to an individual and so on. Have you committed any such mistake while organizing and sent it without noticing?
Then here we are to provide you with the solution to correct your error. You may wonder how to delete old messages. Well, you can delete old messages. Now the question, “how to delete old WhatsApp messages for everyone,” may pop up in your mind? Here we are to help you to overcome this query with simple steps.
Part 1: WhatsApp delete for everyone, time limit
WhatsApp allows you to delete messages to all recipients within a period. Want to know how to delete WhatsApp messages for everyone within the time limit? Then you are at a proper place to find it.
1. Delete message for me
There may be few messages you want to delete in your chat, so you can’t find them anymore. WhatsApp gives you the option to do the same. Open the conversation in which you want to delete the message.
Step 1: Select Message
Using long-press, select the message or messages you want to delete and click on the delete icon on top.
Step 2: Delete Messages – Two Option
a. If you are trying to delete the message at the instant you received/sent it, then among the three options in the pop-up, click on “Delete for me.” Then the message gets deleted without leaving behind any trace.
b. If you try to delete it after an hour, then a pop-up message will appear with two options. Click on the “Delete for me” option.
2. Delete WhatsApp message for everyone
You may face a situation where the message you have typed and sent in WhatsApp contains some mistakes, and you don’t want anyone else to see the message.
Do not worry, as WhatsApp has a unique feature that allows you to delete a specific message you have sent to an individual or group. Note that the following options will only display if you try to delete the message within an hour after you have sent it. Also, this feature is supported only for the texts you sent and not for the received messages.
Step 1: Choose Messag
Select the message you want to delete using a long press. Click on the delete icon, which displays on top.
Step 2: Remove Message
A pop-up message displays with three options. Click on the “Delete for Everyone” option.
Step 3: Screen After Message Delete
Now the selected message will get deleted for everyone who received the conversation, and on your screen, the message will be deleted with a saying, “You deleted this message.”
Important Note:
You can also delete multiple messages simultaneously by selecting the texts and following the same procedure discussed above.
After one hour, you will be able to delete messages only for yourself rather than deleting the messages for everyone who received it. So deleting a message depends on your decision and quick action. There is also a chance that the recipients might see your message before deleting it if you are deleting it late.
Part 2: How to delete WhatsApp messages for everyone up to One Week Old?
After getting to know how to delete messages for everyone, you may wonder that “Can I not delete a message for everyone after 1 hour?” Well, yes, you can! Here we provide you with steps for how to delete old WhatsApp messages for everyone.
Note that this is possible only if it was you who sent the message. Without any further delay, let’s get into the process of doing so. First of all, turn off your Wi-Fi or mobile data on your device.
Step 1: Visit Apps and Notification
Go to “Settings” and click on “Apps” or “Apps and Notifications.”
Step 2: Select WhatsApp
Amongst the list of applications available, click on “WhatsApp.
”
Step 3: Pause WhatsAp
Select the button “Force stop” and click on “OK” on the pop-up message which will pause the functioning of WhatsApp.
Step 4: Set Date and Time Manuall
Select “Date and time” under Settings.
Turn off the automatic time setter.
Manually set the date and time, which matches the message you want to delete.
Step 5: Delete Message for Everyon
Now go to WhatsApp and select the message to be deleted. You will now see a pop-up message with three deleting options. Click on “Delete for Everyone” to delete the message for everyone who has received it.
Step 6: Change Time and Date to Automati
Now turn on your Wi-Fi or mobile data, and under Settings, change back the date and time to be automatic.
Note: If you want, you can now check that you successfully deleted the messages for everyone in WhatsApp.
Conclusion
Thus, now you all need not worry if you forgot to delete the message in WhatsApp. I hope that we could clarified your doubt on, “how to delete old WhatsApp messages for everyone?” Now go on and rectify the mistakes which took place earlier at ease.
how to do it and how much it costs - TextBack on vc.ru
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In this article we will tell you how to make an effective mailing to a phone number in WhatsApp so that you get a positive response from the audience, and not get banned. You will be surprised how simple it is.
Why WhatsApp? SMS go to the last century, they are simply not read. We do not answer emails or pick up the phone when someone calls from an unknown number. But with instant messengers, it’s a different story: in WhatsApp, the open rate of messages reaches 90% , while email is less than 20%. And where the user reads your messages, there should be business.
Business can use the messenger in two ways:
- WhatsApp Business App is a mobile application where you can communicate with customers on behalf of the company.
Only one manager can work in this application. Also, this solution does not legally allow you to make mass mailings to the loaded database of phone numbers and connect your business WhatsApp profile to the CRM system. - WhatsApp Business API is an official business solution with which you can connect a CRM system for the work of several managers, automate mailings and connect chat bots. Through the API, you legally connect directly to the messenger for mailings and automation and do not risk getting blocked.
In this article, we will only talk about legal mailings, that is, using the WhatsApp Business API.
How to send a newsletter that will be read
What kind of mailings will the recipients read in the messenger? Of course, only those who are interested in them. If the incoming message is uninteresting, the recipient will simply click "Report Spam". It will not be possible to build further communication with him.
But even if the mailing list audience is the audience of one company, this does not mean that each of the recipients will be interested in the same thing. One message cannot be of interest to absolutely everyone. What to do with it?
Sales bring mailings that are useful to the recipient.
Divide your entire audience into segments
Audience segmentation is its division into groups according to some attribute.
Audience segmentation will help you make your newsletter useful to recipients. Divide recipients into segments by interest, by product, or by stages of interaction with your company (already bought something, abandoned or thinking, etc.). For each of these groups, there is a relevant proposal that solves their problem and closes a specific “pain”. Send this offer to the segment.
For example, you have "sleeping" subscribers - those with whom you have not interacted for a long time, but want to remind you of yourself.
Think about what will be relevant for them now. Maybe it's a discount or an extra week of free use of your product or service. Formulate a value proposition specifically for this segment. And for the other - his own. Of course, you shouldn't have too many segments. 3-5 will be enough.
— What if I don't know how to split the audience?
If it seems to you that there is no way to segment the audience for the newsletter, then try sending a small message with a question, the answer to which will help divide the audience into segments.
How we did it in TextBack: we created a chatbot that sent a series of messages with clarifying questions so that only customers who selected certain answers reached the sales department. When the user chose these options, we offered to communicate with the manager directly.
Example of messages with audience segmentation buttons
When the user selected an answer by clicking on the button, the dialogue with him was automatically marked with a certain tag, which we configured in advance.
Thus, the audience was divided into segments and each segment was marked with its own tag. When we made the following mailings, we selected a segment of recipients marked with the tag we needed and sent an offer suitable for them. By the way, such a qualification is set up by a chatbot in half an hour and no special knowledge is needed for this.
If you have any questions about this setup, write them in the comments and we will be happy to help.
Requirements for effective mailing that will bring sales
An effective distribution must consist of two parts:
In the first message, you should interest the user and invite him to learn more about your offer. If you immediately send a promotional offer already in the first message, it may be perceived as spam. If the user is interested in the first message and clicks on the "Details" button to find out more, he will receive a second message that can be made more promotional.
Thus, you only interest the user with the first mailing message, and he sees your marketing offer only if it is interesting to him, which means that he perceives it with a much greater positive.
How the buttons under WhatsApp messages work
Here are simple life hacks on how to make a newsletter that will bring you sales:
- Generate interest. Briefly state the purpose of your message and offer value. For example, a lead magnet, a discount or a promo code.
- Make me want to respond. Add clickable buttons to the message. They increase the conversion in return by 1.5-2 times. The first message should motivate the user to click "Read More" to learn more.
- Arouse the desire to perform the target action. Formulate the action that the user should take and write about it in the imperative mood, for example: “Register using the link” or “Subscribe to the newsletter”.
- Let's unsubscribe. We recommend giving customers the option to unsubscribe from mailing lists. In this case, the likelihood that your WhatsApp account will be reported, will be lower.
You can do this by adding an “Unsubscribe” button under the message, or you can set up an unsubscribe using the “stop” keyword. When you click "Unsubscribe", you can mark the dialogue with the "unsubscribed" tag and, in further mailings, do not include those who are marked with such a tag in the database.
What can be done if the mailing base is small or does not exist at all
If you do not have subscribers, then a good way to collect them in a messenger is to bring users from your site.
Here are three tools for getting WhatsApp subscribers as an example:
1. Chat widget on the site. Everyone is used to the fact that in the corner of the screen on the site there are buttons for dialogue with the company: if you have a question, you can always find help there. It's a good idea to make it so that by clicking on this button a dialogue opens in the messenger. For example, in WhatsApp. This is more convenient than regular chats on the site, because if the visitor leaves the chat, the dialogue will not close and you can continue to communicate with your potential client.
Website chat widget
2. Subscription widget on the site. These are buttons, when clicked, the user gets to your messenger. You can set up a prepared message that will already be entered in the user's dialog - he will only have to send it. For example, such buttons may not appear immediately, but after some time on the site, or when the user wants to leave the page.
Widget of subscriptions on the site in the form of a pop-up window
Motivate visitors to click on the subscribe button by giving a useful lead magnet: bonuses, free materials, access to restricted information, a discount, etc. Or just answers to questions of interest to the site visitor.
3. WhatsApp Hunter - The site visitor enters his phone number and instantly receives a message to himself in WhatsApp. What message? The one you prepare ahead of time. It can even contain a picture or a PDF document. It is good to distribute lead magnets through such a form and after the user receives it, continue the dialogue with him in WhatsApp.
WhatsApp Hunter installed on a mini landing page
Our YouTube channel also has a detailed video on how to collect subscribers in instant messengers.
How to set up mailing. We show on the example of the messenger marketing platform
After you have done the preparatory work on the mailing list - you have decided to whom and what to send - let's talk about how to send this mailing list to recipients.
As an example, doing this on the TextBack platform. On other platforms, the algorithm may differ in details.
1. Negotiate message template
To be the first to write to a subscriber, you first need to agree on the message template , which will go to the mailing list. The template is sent to the WhatsApp moderators for consideration.
The template consists of the main text and, if necessary, variable values - substitutions: {{v1}}. You coordinate it only once and it stays with you forever.
Substitutions do not need to be coordinated, you can write text of any content in them. You can also add images, PDFs, and buttons to the template.
Example of a template message with a picture and buttons
Template message example with PDF file and button
If you add buttons to the message, the chance of a reply to the message will increase. In addition, after the recipient has pressed the button, you can send him absolutely any messages in any quantity that do not need to be coordinated.
Technically, such a series of messages can be easily configured on the messenger marketing platform.
2. Prepare a base of telephone numbers and substitution in the template for each number
First you need to download phone numbers of subscribers. You can do this in the "Analytics" section. You can unload the database by chatting with subscribers in WhatsApp.
How it looks like downloading numbers from the "analytics" section
After that we are preparing a file for distribution.
His example can be downloaded from the mailing list page. We insert phone numbers and a substitution for the template corresponding to this number into the appropriate columns. The resulting file is saved in CSV format with a semicolon separator. Please note that there should not be repetitions of numbers in the file.
What does the number base with variables look like in Excel
Next upload the resulting file in the section "Mailings".
3. Add a message that will be sent after pressing the button.
Do you remember, we said that after the first message in the mailing list, there should be a second one, already with your marketing offer? It's time to add it. By the way, here you can also configure the launch of some chat bot after pressing the button. But you can not configure :)
Adding a database of numbers to the platform and sending a template message
4. Send newsletter.
At this point, we're all set and just hit the "Submit" button.
Adding a database of numbers to the platform and sending a template message
Newsletter will bring sales if you pay enough attention to audience segmentation, formulate a valuable offer for each segment and prepare a database of numbers. Nothing complicated, but you need to work. The result is worth it.
How much does it cost to send a WhatsApp newsletter?
In the mailing list, you can only send a message whose template has been agreed with WhatsApp in advance. There is a small fee for sending these template messages. At the time of publication of the article (March 2021), the cost of the 1st such message is €0.05.
Conclusion
In conclusion, here are some tips for creating a selling mailing list for WhatsApp phone numbers.
Recommendations for sending newsletters from a TextBack marketer
To create an effective mailing list, we advise you to follow the following recommendations from our mailing expert Anastasia Cherkashina:
- Be polite and greet subscribers
- Add the name of the person you are sending the message to - this can be done through substitutions
- Let's unsubscribe from the mailing list.
For example, it can be the “Unsubscribe” button or unsubscribe by the keyword “stop” - Add interactive buttons to the message, they increase the probability of replying to the message by 1.5-2 times
- Define variables with different text for different subscribers. For example, you can add the phone number of the user to whom you are sending a message to the variables, then each of your messages will be unique and WhatsApp will not consider the mailing list as spam
- Send newsletters no more than 2 times a week. Too many messages will be treated as spam.
- Format text: highlight key points in the text in bold or italics so that the user draws attention to the main idea of your message and is interested.
- Add pictures to the message, they will attract attention. But the pictures should be relevant and not create the feeling of flashy aggressive advertising.
If you want to start using WhatsApp for bulk messaging or if you have any questions, write in the comments - we will be happy to help and show you how it works!
Whatsapp mailing list - how to use it effectively for business
WhatsApp messenger has long been a full-fledged business tool - you can send mailing lists to customers, create chat bots and form deals using the built-in catalog. There are two types of WhatsApp for business application - WhatsApp Business and WhatsApp Business API, and we will dwell on each of them in detail. This article will help you understand which WhatsApp app to choose for your customer service, how to connect a number to the WhatsApp Business API in SendPulse for free, and how to create a WhatsApp bulk email with SendPulse.
- How to use WhatsApp for business
- whatsapp business
- What can be done in WhatsApp Business
- Benefits of a business account
- Flaws
- whatsapp business API
- How to connect WhatsApp Business API via SendPulse
- Benefits of WhatsApp Business API
- WhatsApp Business API Features
- What is whatsapp mailing
- Benefits of whatsapp messaging for your business
- How to collect an audience for WhatsApp mailings
- Dialogue engagement advertising
- Widgets on websites
- Existing contacts from your WhatsApp chatbot audience
- How to send WhatsApp messages in SendPulse
- Conclusion
How to use WhatsApp for Business
WhatsApp is a free mobile application for face-to-face communication between users via text and video calls, as well as file, image and voice messaging.
According to statistics, the application is used by up to two billion people every month.
Regular WhatsApp is good for personal communication, but for business it is better to use one of these options:
- WhatsApp Business is a small business application in which mailing and all communication is done manually .
- WhatsApp Business API is an application for medium and large businesses where it is possible to automate communication processes.
In this article, we will take a closer look at each type of application and describe the functionality.
WhatsApp Business
WhatsApp Business is a dedicated application for small business owners to communicate with customers, suggest products to them, and quickly respond to their inquiries during the brand discovery and purchase process.
What can be done in WhatsApp Business
- create a company profile,
- add catalog and product cards,
- set up quick and automatic replies for customers,
- organize chats with labels,
- add a welcome message,
- create short links and QR codes.
Email automation Send chains of trigger messages of welcome, abandoned cart, reactivation, combining email, SMS and web push within one chain. Set up triggered mailings
This functionality is available in the "Tools for business" section in the mobile application - see the screenshot below:
"Tools for business" section in the WhatsApp Business 9 application0002 Company Profile . Here is an example of how to set up a WhatsApp Business profile: company name, photo, address, business type, opening hours, website and email. An example of a business account profile designBelow is a screenshot of how a company profile is displayed for a client - all entered data is displayed, and the company name is assigned to the number.
Example of displaying a profile for a customer Product catalog . And below are screenshots of how to design product cards and catalog pages in a WhatsApp business account. In the card, you can specify the name of the product, add a photo, cost, description, link and article.
The catalog will display the name, photo and price of the product:
Product catalog design examplesImportant! You can read about how to use the application in the WhatsApp Business FAQ section.
Labels . Here is an example of what chat labels can be - title and color. With their help, you can separate customers at all stages of the sales funnel.
WhatsApp Business shortcut exampleWelcome message . The following shows how to set up a welcome message that can be sent to all new users, those in the phone book, or selected contacts.
An example of how to create a welcome messageAutomatic reply . The application has access to customer notifications when you are not available. The screenshot below is an example of setting up an automatic response. You can set which hours the text will be displayed or enable persistent notifications.
Example of automatic response when you are away Quick replies .
This section is useful when you frequently duplicate information to clients. For example, payment details, delivery information, or an expression of gratitude for placing an order. To avoid copying and retyping such messages, use quick replies - as in the example below.
Short link . In the example below, setting up a link and an automatic message for the client, which will be useful, for example, when switching from an advertisement. In the usual format, the user simply enters the chat, and in this way you give him a hint - what exactly he can ask you. Also, you will immediately understand where the client came from.
An example of setting up a short link and an automatic messageHere is how an automatic message looks like on a client:
An example of displaying an automatic message on a client after clicking on a linkBenefits of a business account
- Free access.
- Protecting personal data with end-to-end encryption.
- Message status tracking - number of messages sent, delivered, opened and read. The section with statistics is shown below: Settings - "Tools for business" - "Statistics".
- Technical support help.
- Set up a welcome message and quick replies.
- WhatsApp bulk messaging is free, but you can get banned for it.
Disadvantages
- You can send no more than 15,000 mailing list messages per month.
- When registering, only one phone number is used - mobile. City tie will not work.
- Applications cannot be connected to CRM systems.
- Only 256 people can be added to a chat or distribution group.
WhatsApp Business API
Facebook invites businesses to use the WhatsApp Business API. Creating and customizing functionality usually requires the help of a programmer to write code or set parameters. And if you send WhatsApp mailings via SendPulse, then you do not need to involve a programmer and registration of the WhatsApp sender name will be free.
Important! By connecting the WhatsApp Business API to SendPulse, you will be able to create your own chatbot, respond to dialogs, and send emails based on templates.
How to connect WhatsApp Business API via SendPulse
Before applying for WhatsApp Business API connection, your Facebook Business account must be verified. This may take time, so we recommend that you go through this procedure first.
Learn how to verify your business on Facebook.
During the activation of the WhatsApp Business API, the connected number must be unlinked from the WhatsApp or WhatsApp Business application. If you have previously connected your number to these applications, then first disconnect it from them.
Read how to delete your WhatsApp account.
Go to the Chatbots section of your SendPulse account. If you did not have connected channels before, click on the "Connect Channels" button. If you have already connected bots, go to the "Manage bots" section.
Select the desired channel and click on the "Connect" button.
Important! Read our knowledge base for step-by-step instructions for connecting WhatsApp Business API to SendPulse.
WhatsApp Business API Benefits
- Not tied to one device. SendPulse receives and sends WhatsApp messages. Access to the SendPulse panel is possible from different devices for all members of your team.
- Teamwork with correspondence in WhatsApp. Invite new users to your SendPulse account so that several managers can respond to clients at the same time.
- Bulk and trigger mailings. Use approved email and service email templates to be the first to start a conversation. There are no restrictions on sending the same messages at the same time.
- Set up integrations directly. Using SendPulse's open API, integrate WhatsApp capabilities with your company's internal infrastructure: CRM, chat services, and other projects.
Features of WhatsApp Business API
WhatsApp mailings have their own features that are useful to know if you plan to connect this channel of communication with customers. You cannot change the WhatsApp Business API provider for the connected phone number. If the user has linked the number to one WhatsApp Business API provider, then it is not possible to transfer it to another provider. This is a limitation from Facebook. You can switch to another provider only with a different phone number. Company profile shows phone number, not company name. WhatsApp has such a feature - the name in the profile header is displayed only for accounts with a green checkmark. This also applies to the WhatsApp Business app.
An example of displaying a company account in WhatsApp for users Only very large companies give a green checkmark - Facebook decides whether to give it or not. You need to complete the verification of company data in order to connect the WhatsApp Business API.
Facebook can ban a sender if they import bases of inactive numbers for mailing lists. Based on the accepted Usage Policy and Trading Rules, users must agree to communicate with your company: write to you first, add your phone number to the contact list, or give permission to send messages. Otherwise, for intrusive and unwanted messages, the brand account can be blocked and deleted .
What is WhatsApp mailing
WhatsApp bulk messaging is a mass sending of messages to a selected database of contacts who have added your phone number to their address book, have given permission to send messages or have written to you first. What can be added to the mailing list through the WhatsApp Business API:
- Text messages.
- Media files - audio, video, images and documents.
- Buttons - in messages by templates. By clicking on the buttons, the user opens a 24-hour support window, within which communication is free.
- Links.
- Emoji in text.
WhatsApp doesn't allow advertising or promotions, so let's look at the messaging options you can send to your customers. The WhatsApp Business API allows you to create these types of messages:
- Negotiate deals with a customer.
- Remind you of events and appointments.
- Send information about delivery and order status.
- Notify about payment.
- Talk about changes in your company.
- Send useful materials and webinars.
- Inform about new products and send price lists or catalogues.
- Collect feedback through questionnaires and surveys.
- Advise the user via video calls or audio messages.
- Help users solve problems with instructions.
When sent via the WhatsApp Business API, the above messages are generated as templates. SendPulse has Facebook-approved templates that you can use to send messages.
What does WhatsApp marketing do for your business? The company increases brand loyalty by informing customers about important events, new products and useful materials. WhatsApp mailing is often used by online stores - placing orders, notifying about the location of the parcel, sending questionnaires to collect feedback, and the like. Also, mailing on WhatsApp is relevant for delivery services, transport companies, travel agencies, air travel, real estate agencies, banks, online services with a fixed fee, educational institutions and online courses. This small list where you can use WhatsApp Bulk Mail will suit many B2B and B2C industries.
How to collect an audience for WhatsApp mailings
Consider several ways to collect audience contacts for mailings.
Advertising with engagement in dialogue
The user clicks on the link from the advertisement and immediately gets to WhatsApp, where the chatbot talks about the company and helps to solve the user's problem.
In the future, such a contact can be sent mailing lists. The screenshot shows an example of how the link to the chat will look in an advertisement for the social network Facebook. In the Facebook Ads dashboard, select the goal - "Messages" and set up the campaign.
Widgets on websites
And here is an example of using a widget on the Raiffeisenbank website. The user selects an option to contact the company, clicks on the icon and goes to the corresponding chat.
An example of a widget on the site for switching to WhatsApp chatIn SendPulse, you can add multi-channel subscription widgets for various instant messengers to the site for free: WhatsApp, Telegram, Facebook Messenger, VKontakte.
Creating a multichannel messenger subscription widget in SendPulseExisting contacts from your WhatsApp chatbot audience
In SendPulse, you can connect a chatbot to your WhatsApp account, and then all users who engage with it in a conversation become your chatbot audience.
Using these contacts, you can send mailings based on approved templates or send free messages to active ones per day.
How to send a WhatsApp message in SendPulse
SendPulse allows you to send a message to your WhatsApp chatbot subscriber base or to a base of phone numbers that can be uploaded to the service. To send emails to bot subscribers, you need to create a chat bot in SendPulse and connect it to your WhatsApp account. Log in to your account on the SendPulse website and go to the "Chatbots" - "Manage Chatbots" tab. At the bottom of the page, you will find the Whatsapp tool as in the screenshot below. The example shows two connected bots.
Connecting a chatbot for mailings in SendPulseWhen sending a mailing list, you can choose whether to send it to the entire audience of your bot or only active ones in the last 24 hours - this is the same 24-hour window from WhatsApp, which was mentioned above.
Audience selection when sending a message Distribution to the entire audience of the chatbot .
In this case, only approved WhatsApp templates can be used. They contain fixed text, but you can insert your own variables, a link to an image or file. And there can also be buttons if the template provides them. For example, "Go to the site" - with a link, "View catalog" or in the format of two keys "Yes" / "No" or "Agree" / "Disagree". You can create your own newsletter templates and apply for approval of these WhatsApp templates. You can choose the language and category that your template belongs to - new message, resolving questions or answers to popular questions, shipping or booking information, and so on.
SendPulse already has a set of ready-made templates that you can use - they are approved by WhatsApp.
Ready-made approved message templates in SendPulseSending a message to the entire audience of the bot - choose a template Free mailing to active subscribers per day . These are the subscribers who interacted with your chatbot in the last 24 hours.
You can send messages to them for free with your own text, add variables, emoji, a picture, a file, or an additional block of text.
It is possible to segment subscribers by dates and conditions: tags, variables, as well as a selection of users who have previously received mailings or communicated with the chatbot.
Segmentation of the mailing list in SendPulseIn the next window, choose when to send the mailing: send immediately or at a scheduled time.
Mailing sending settingsHere you can see the billing for the mailing list. Money will be deducted from the account balance for the number of specified recipients. If WhatsApp provides data that the message will not be delivered, the money will be returned to the balance. Click "Send Newsletter". The service has an “Audience” tab, where you can track each user, view the dialogue with him, assign him a tag, variable and check if he is following you.
Audience tab example SendPulse also has statistics on sent messages, active conversations, and the number of subscribers.
