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How Do I Contact Instagram Support by Phone / Email? IG Customer Help

Contacting Instagram is easy to do. The problem is that receiving a response back, let alone a resolution to your issue, is very difficult. It’s important to know all of your options for making progress with Instagram support. This article covers the best strategies for getting the help you need.

Contents

Instagram Contact Number & Instagram Contact Email

Instagram’s contact phone number is 650-543-4800 and their contact email is [email protected], but please note it’s highly likely you won’t receive a response to your inquiry via these channels.

What Are My Options?

Unfortunately, if you’re a normal Instagram user, your options are relatively limited to the official channels. I know that’s hard to hear, but it’s the unfortunate economics of a free app. You and your attention are the product. That means if one of Instagram’s 700 million “products” has an issue, it’s not a high priority problem. They won’t spend hundreds of dollars trying to fix it. It’s smarter for Instagram to simply ignore that issue and work on a new money-making product instead.

If you’re an influencer or a content creator with more than tens of thousands of followers, there are unofficial escalation paths with varying degrees of success. We’ll cover some of those at the end.

Why Is It So Difficult To Contact Instagram Support?

Instagram has over 700 million users and the number of support requests they receive is staggering. If only 1 in every 100 users contacts Instagram once per year, that is still over 7 million support requests a year, or 18,000 per day. Now some of you may be thinking, ‘well that’s only 700 support requests per hour’, which should be a possibility for a company with Facebook’s resources.

We’re honestly not sure. We understand it’s not an easy issue; sometimes non-automatable problems simply can’t be fixed at a large scale for consumers of free apps, but at the same time the much smaller slice of influencers and content creators with tens or hundreds of thousands of followers certainly deserve some attention. These Instagram users keep the masses using Instagram and drive Facebook’s stock price up and to the right. They deserve to have a better path for escalating support issues to Instagram.

How To Contact Instagram Support As A Normal User

If you’re a normal Instagram user, it’s still possible to receive help, it’s just less likely. Your best bet is to submit a support request from Instagram.com. Follow the instructions below:

  1. Click through to Instagram.com
  2. Scroll down to bottom of Instagram.com and click Support
  3. In the left-hand menu, click Privacy and Safety Center
  4. Click Report Something
  5. Click on the type of issue you’re experiencing
  6. Look for a link that says report it
  7. Each issue has a unique form to fill out

How To Contact Instagram Support If You’re An Influencer

As an influencer, you are likely to be targeted for attack. It will most likely be an attempt to take control of your account for monetization, or to steal your name, probably to sell it. If you hang out in the right Facebook groups, you’ll see posts daily from influencers looking for help reclaiming control of their accounts.

As we covered above, Instagram does not have an official escalation path specifically for influencers. Your escalation attempts through the standard channels are going to get lumped alongside the thousands of users with no profile picture and 0 followers submitting requests.

This means your best bet is through the murky unofficial channels. These consist of finding an individual with a contact at Instagram, most commonly a friend or a person who has had to engage with Instagram on behalf of their business, such as an employee at a large advertising partner.

If you’re reading this article, it’s likely you don’t have a friend who can help, so be prepared to spend some money. The lack of official support has created a gray market of employees providing unofficial Instagram support services for thousands of dollars depending on the task.

Depending on how much revenue the account generates, how important it is to your brand, and the amount of work put into building your audience, it can definitely still make sense to spend a lot to reclaim your account.

How to Contact Instagram Support

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Download the app

  • You can contact Instagram support online via Instagram's online Help Center, or by reporting a post directly.
  • If you shake your phone while using Instagram, a pop-up will appear that lets you report bugs.
  • Instagram does have a phone number  — +1 (650) 543-4800 — but you won't be able to talk to anyone there.

With more than one billion active users every month, it's easy to see how Instagram's customer service team might get overwhelmed. But unfortunately for users, this makes it so there's no way to speak with an actual customer service representative from Instagram. Instead, you'll have to use one of the automated methods.

You can open Instagram's Help Center to read troubleshooting guides that might help with your issue. And if you're trying to report a problem, you can shake your phone or open a post's options.

Quick tip: Instagram's parent company, Meta, does have a public phone number that you can call: +1 (650) 543-4800. But the number is entirely automated, and will just tell you to visit the Help Center.

How to get Instagram support through the Help Center

Instagram's Help Center is a robust support tool that offers guides and troubleshooting tips for most common Instagram problems. There's nobody to talk to there, but the guides are written by real people.

You can find the Help Center on your computer by heading directly to the website.

And if you're using the mobile app:

1. Open the Instagram app on your iPhone or Android device and tap your profile picture in the bottom-right corner.

2. Tap the three stacked lines in the top-right corner, then select Settings.

Head to your account's Settings page. Instagram; William Antonelli/Insider

3. Tap Help near the bottom of the page, then tap Help Center.

You'll be brought to Instagram's Help Center page, which is filled with hundreds of different support topics. Pick one of the suggested articles, or use the search bar to find what you're looking for.

How to get help with specific Instagram account issues

You can also use the following guides to find support for common problems:
 

  • How to protect your account with two-factor authentication on Instagram 
  • How to change your Instagram password 
  • How to delete your Instagram account 
  • How to re-activate your Instagram account 

How to report hate speech, violence, and more to Instagram

Instagram lets you report individual posts, specific users, and comments. Just go to any post, account, or comment, tap the three horizontal dots on it, and select "Report" from the drop-down menu.  

You can report any post. Instagram; William Antonelli/Insider

If you're not sure whether your issue can be reported or if someone has committed a reportable offense, review Instagram's community guidelines. 

Here's some of what Instagram sees as legitimate issues: 

  • Intellectual property: Issues that follow under this grievance include users infringing on copyright — which generally protects original expression like images and words but not facts and ideas — and trademarks, defined as a word, slogan, symbol, or design made to distinguish products or services from an individual, group or company.  
  • Nudity: Broadly defined as "appropriate imagery," this more controversial guideline prevents nudity of any kind on the site, with a handful of exceptions — including post-mastectomy scarring photos, individuals breastfeeding, and nudity in paintings and sculptures.
  • Hate speech: The platform will remove any content from its site that displays "credible threats of violence," but also hate speech — based on race, ethnicity, national origin, sex, gender, gender identity, sexual orientation, religion, disability, or disease — as well as bullying and harassment that target private individuals.
  • Illegal activities: Instagram will remove posts that offer specific services around sex, firearms, and drugs, in addition to removing posts or comments that "support or praise of terrorism, organized crime or hate groups." 
  • Self-injury: Any content posted to the platform that appears to glorify or encourage any type of physical self-injury, including eating disorders, will be taken down — with the exception of posts that reference these issues in the name of increasing awareness or signposting support.
  • Graphic violence: Any videos or images featuring intense, graphic violence that isn't shared in relation to newsworthy events or to condemn or educate on a larger issue, will be removed for inappropriateness. 

After you report a post, you might get an email telling you what decision Instagram's moderators made about it.

How to report bugs and glitches to Instagram

Instagram also accepts reports about issues with the app itself, like if a graphic isn't displaying correctly, or a menu won't open.

To quickly report a bug, shake your phone while Instagram is open. A pop-up should appear asking you to report the problem. You'll also be able to submit screenshots and other files.

You can also turn off this feature from this menu. Instagram; William Antonelli/Insider

William Antonelli

Tech Reporter for Insider Reviews

William Antonelli (he/she/they) is a writer, editor, and organizer based in New York City. As a founding member of the Reference team, he helped grow Tech Reference (now part of Insider Reviews) from humble beginnings into a juggernaut that attracts over 20 million visits a month. Outside of Insider, his writing has appeared in publications like Polygon, The Outline, Kotaku, and more. He's also a go-to source for tech analysis on channels like Newsy, Cheddar, and NewsNation. You can find him on Twitter @DubsRewatcher, or reach him by email at [email protected].

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How to make a contact button on Instagram: step by step instructions

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Contents

  • 1 Contact button on Instagram
  • 2 Write button on Instagram
  • 3 How to add a write button on Instagram
    • add a “Watch to WhatsApp” button on Instagram
  • 5 How to remove the “Call” button on Instagram

Are you the owner of your own business and promote services through Instagram? Help your potential clients. Make life easier for them with additional calls to action.

The fewer gestures a person needs to make to order a particular product, the greater the likelihood of a successful completion of the transaction. How to help customers connect with you through Instagram? More on this later in our guide.

Instagram Contact Button

To take advantage of the wide range of opportunities for a business account, convert your page to this type of profile.

Today, Instagram offers an extensive list of types of features offered:

  1. Click on "Edit Profile". Scroll the page a little. Click on Category
  2. Look for the one that suits you: Personal Blog, Product/Service, Art, Musician/Band, Shopping & Retail, Health/Beauty, Grocery Store. After the final decision, click on the checkmark at the top of the page.
  3. Look in "Methods of communication".
  4. In this block you can add your e-mail, phone number, physical address of the company (if you have one). After adding contact details, save the changes. Now users can contact you by clicking on the "Email" and "Phone" buttons.

This section has the "Add Action Button" function. Depending on the category of your profile, the list of buttons will be different. Action names are linked in Instagram-approved apps.
The choice is quite extensive. Once you decide which call suits you, click on it. Next, add a link from the page of the third-party application.

Now your customers can contact you directly from Instagram. Save your changes and enjoy the result.

You may be interested: how to set up a mailing list in Direct.

The “Write” button on Instagram

This method of communication appears automatically when registering on the social network. If you are not eager to communicate, then Instagram does not allow you to turn off Direct completely, but you can turn off notifications. How to do it:

  • Go to your Instagram page, click on the 3 horizontal bars at the top of the screen.
  • "Settings" will appear at the bottom of the account. Choose them. Then click on "Notifications".
  • We are interested in the "Messages in Direct" block. In this section, select only the actions you need (2 in total related to correspondence + 2 that allow you to add or not add you to communities).

If you don't want your contact details to be displayed in your account, go to "Edit Profile" and click on "Show on Profile". In this section, you can add or remove the display of contact information on Instagram, as well as the display of a category tag (profile view - a personal blog or art, for example).

How to add a "Write" button to Instagram

By leaving your number in the "Methods of communication", you have the right to choose a convenient method of communication. The application offers to call or receive sms. After selecting the desired action, the program will remember it.

Now, if the user decides to tell you something, he can click on the "Call" or "Write" block. Instagram will give the person your number or email.

How to add a WhatsApp button to Instagram

Many businessmen find it convenient to transfer clients to third-party messengers. One of the most popular is WhatsApp. You get a personal number for further communication with the buyer and do not clog up your Direct.

There are two ways to direct the user to WhatsApp:

  1. Open "Edit Profile". In the Website line, use the ready-made link https://wa.me/79998887766 (a set of numbers is your number). You can complement the transition to the messenger with a call to action. https://wa.me/79998887766/?text=urlencoded text (webinar registration, I want a discount, etc.).
  2. Dial a longer address bar https://api.whatsapp.com/send?phone=79998887766. The latter option works better and more often.

How to remove the "Call" button on Instagram

To remove any means of communication in the social network, go to the "Edit profile" section. You can prohibit communication or ordering products in the "Methods of communication" and "Profile display".

Set up your business account the right way. Use all the features offered and increase your profits on Instagram!

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How to write to Instagram technical support: detailed instructions

Hello friends.

Social network Instagram is becoming more and more popular. Many of us regularly share personal photos, notes, videos with our friends and acquaintances. And, of course, when there are problems using the application, it is extremely unpleasant, and you want to quickly get your account up and running.

Today we will talk about how to write to the Instagram support service, what questions can be resolved, how long to wait for an answer and what to do if the administration of the social network is silent.

Contents

What to do if you have a problem

When I first started using the app and the web version of Instagram, I often visited the help center. This is a special section on the site, which contains all frequently asked questions.

You can enter it from your phone and computer. In the first case, you need to open the menu of your profile, go to the settings and select the “Help” item.

Then tap on the inscription “Help Center” and, if necessary, specify the program with which you want to open the site page.

Now you can enter a question in the search bar and get an instant answer.

To get to the help center from a computer, open the web version of Instagram, go to your profile, scroll down and click on the word "Support".

Here you can find answers to many questions regarding the use of the social network, its rules and ways to solve problems. If the help materials do not have the answer you need, then it is worth contacting the support service directly to chat with a live person.

How to contact support

Please check that you have access to the email address and phone number that your account is registered with before asking for help. It is also advisable to remember the first username if you changed it. This information will help you ask a question and receive an answer by e-mail. A code may be sent to your phone that will confirm that you really are the owner of this profile.

Instagram does not have offices, service centers and hotlines to call or come to them with your problem. Help can only be accessed through the Help Center website or the online mobile app.

If you have account access, use Instagram on your phone. If you have been blocked or hacked, then there are 3 ways:

  1. Ask your friend or relative to send a request to the administration on your behalf.
  2. Create another page on the social network and write from it.
  3. Access the Help Center site using a browser on your computer or phone.

Now let's look at the specific steps you need to take to contact support via phone and computer.

Mobile application

This is the surest way to get help from the administration of the social network. Open Instagram on your mobile device, go to your profile by clicking on the person in the menu and go to settings.

Here we need a “Help” section, and in it the “Report a problem” item.

Then select the appropriate item, fill in the form fields, attach screenshots and other evidence of the problem. Describe the situation in as much detail as possible so that your appeal is taken seriously and answered. Leave a contact phone number or email address for communication.

Instagram web version

It is not necessary to be registered with a social network and have access to your account to contact support. For some questions, you can send a complaint from the help center:

  • if you want to report a person who “sits” on Instagram under a false name and impersonates you or another person;
  • if you know that the account belongs to a child under the age of 13, which violates the rules of the social network;
  • if someone intimidates and blackmails you or other users through the application;
  • if your copyright is infringed;
  • if someone uses your personal information and photos;
  • if you know someone wants to hurt themselves;
  • if the user sends spam and insults.

To report such violations and make online communication a little more pleasant and calm, open instagram.com in any browser on your phone or computer. Then click on the word “Support” at the bottom of the screen. In the menu on the left, select the "Privacy and security" section, and then "Report abuse".

Find the problem that concerns you in the list and write about it to the Instagram administration. Screenshot example.

How to contact support if your account has been hacked

This is the most common problem that users of the social network have. The page can be blocked or hacked by intruders, and there are also situations when people forget their username or password.

We have a separate account recovery instruction on our website, in which all possible cases and situations are analyzed and ways out of them are outlined.

If you can't log into Instagram, and tips from the help center don't help, you don't receive SMS with a code and emails to reset your password and regain control over your personal page, then there is only one way left - write to the administration.

To do this, open the application on your mobile device and under the form, tap on the inscription “Get help with logging in”.

Then enter the login, phone number or e-mail associated with the profile and click "Next". Your avatar and possible further actions should appear on the screen. To write to support, tap "Need more help?" and fill in the fields of the proposed form.

What to do if technical support does not respond

If your complaint has received the attention of the social network staff, then the answer usually comes within 24 hours. But you may encounter a situation where, in response to an appeal, the administration of a social network is silent. In this case, I can advise you to take the following steps:

  1. Have a friend or family member send the same support request.
  2. Once again, carefully read the help information on the site, you may find a solution to the problem or realize that you sent a complaint in the wrong form and off topic.
  3. Duplicate a case from your main or backup profile.

There is no guarantee that the administration of the social network will answer you, but you need to try if you want to resolve the issue. Instagram technical support is trying to automate troubleshooting, to make sure that everything can be resolved without personal contact with employees. It doesn't always work, so knock and it will be opened to you.

How to avoid problems with your account

As I said, the most common problems that users contact Instagram support for are:

  • hacked account;
  • loss of login or password;
  • change of phone or e-mail address and inability to use them.

All of these situations can be prevented by careful attention to security and account management. Here are some tips to help you avoid problems and the need to contact support:

  1. Set a strong password for the page using numbers, capital and small letters, underscores, and other symbols. It is difficult for attackers to pick up such a combination.
  2. Do not share your credentials with anyone, do not use unsecured networks and other people's devices to enter the social network.
  3. Keep your login and password in a safe place.
  4. Turn on two-factor authentication on your account so you can't sign in from another phone or computer without a verification code.

    Learn more