How does whatsapp verify business
How To Get Verified Badge On WhatsApp Business Account?
Over two billion people of the world’s population are using WhatsApp on a monthly basis in 2021. There are around more than 400 million WhatsApp users in India and most of them are individual users. WhatsApp also serves as a platform for businesses to reach out to their customers. The 'WhatsApp business verified badge' helps businesses in this aspect and that is why many SMEs want to know how to get WhatsApp verified badge.
WhatsApp initially rolled out access to its Business APIs to only selected brands in India. Brands such as MakeMyTrip, GoIbibo, RedBus, OYO Rooms, and BookMyShow were some of the early adopters of WhatsApp Business APIs. So, if you want to get verified on WhatsApp, here's the complete guide.
Advantages of Getting WhatsApp Business Verification Badge
What is Whatsapp Green Tick?
How to Get Verified on WhatsApp?
WATI as Your Choice of BSP
Advantages of Getting WhatsApp Business Verification Badge
WhatsApp has now finished the advanced testing of its business APIs and consequently increased the availability of the same, which is why everyone wants to know how to get a green tick on the WhatsApp business. The APIs are accessible to more entities than ever and anyone can get a WhatsApp business verification badge.
Some advantages of having a WhatsApp verified account are:
- Coveted "WhatsApp green tick" verification.
- Access to WhatsApp APIs for sending notifications.
- Use WhatsApp CRMs to manage customer support: shared inbox, bot automation, etc.
To whom does the verification badge benefit? The WhatsApp verified account helps established and growing organizations wanting to increase their user base globally. Having a WhatsApp business verification definitely adds to one's credibility.
While the regular WhatsApp Business account you get through the free WhatsApp Business app has some benefits, having an official WhatsApp business verified account via the WhatsApp Business API will get you the popular green checkmark in your business profile and much more.
Not many businesses can boast about possessing a verified tick at present.
This is why many try to find ways to get a WhatsApp business verification badge.
What is Whatsapp Green Tick?
This is how WhatsApp verified icon defines a verified business account:
An official WhatsApp business verification will get you the green badge next to your business’s contact name. You might have noticed that some businesses already have it.
If you want to get a verified badge on WhatsApp business with the green checkmark, you’ll have to take an approach pretty different from simply downloading, installing, and signing up with the free app. You’ll need access to the WhatsApp Business API. The WhatsApp verification badge involves efforts and money but it’s ultimately worth the grind.
Comparing Whatsapp and Whatsapp Business
Whatsapp Business App basically created with the best interest of small business owners in mind.
StartupTalkyChristianah Adeneye
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How to Get Verified on WhatsApp?
You can directly sign up for WhatsApp business verification by visiting WhatsApp Business API from Facebook.
As mentioned above, Facebook has partnered with business solution providers globally to help organizations and entities onboard through WhatsApp business APIs and in order to help verify WhatsApp business accounts. The approval time for a WhatsApp verified tick while working with these BSPs is usually between 1-3 weeks.
The process of WhatsApp business verification is as follows:
- Sign up with a business solution provider (BSP).
- Create a 'Business Manager' account.
- Give the BSP your 16-digit Business Manager ID (BMID).
- Allow the BSP to send messages on your behalf.
- Verify your business, policy, and display name.
Step 1. Sign up with a business solution provider (BSP)
A BSP is a platform that connects your business with the WhatsApp Business API and provides all of the advantages of the platform such as WhatsApp business verification green tick and more.
Such a platform has the resources and is authorized by WhatsApp to conduct all the necessary checks into the legitimacy of your business. The BSP has the power to help you get verified on WhatsApp:
- Create, activate, and manage your official WhatsApp Business account.
- Connect your WhatsApp business account with the WhatsApp Business API.
- Manage your customer messages in a unified inbox.
- Provide a place for your team members’ collaboration.
- Another important step for WhatsApp verified tick is analyzing and delivering valuable data-driven insights.
Step 2. Create a 'Business Manager' account
In order to enable the BSP to verify your business with WhatsApp on your behalf, you’ll need to first take care of some points on your end.
You need to create a Business Manager account.
A Facebook tool that assists you in organizing and managing your business, Business Manager requires that you first have a Facebook profile to use your Facebook username and password. This way, the login process is made more secure than simply relying on an email and password.
Getting a Whatsapp business verification badge is not easy, as there are steps you have to follow. Go to the website for Facebook business manager and go to Create Account. It is important that you then enter your name, your business’s name, email address, and other business details. You can only have up to two Business Manager accounts at the same time, so if you need more, ask someone else from your business to create the additional accounts.
Step 3. Give the BSP your Business Manager ID
To proceed with the creation and verification of your WhatsApp business account, your BSP will need your Business Manager ID.
This is an important step, This information is available in your Business Manager’s Business Settings → Business Info, under Business Manager Account Name. When you find it, email your Business Manager ID to the BSP in order to get a WhatsApp verified badge.
Step 4. Allow the BSP to send messages on your behalf
The fourth step to how to get verified on WhatsApp is once they have your Business Manager ID, the BSP will need your consent to message your customers on your behalf. It will send you a “messaging on behalf of” request via an email and the Business Manager platform. To approve your WhatsApp verified account for business go to Business Settings → Requests.
Approve the “message on behalf of” requestStep 5. Verify your business, policy, and display name
After you’ve approved your BSP’s request, you will need to verify your business's name and policy in the Business Manager so that WhatsApp can verify that it’s genuine.
You can do this in your Business Settings → Security Center, under Verification → Start Verification. This option will be greyed out until you approve your BSP’s “messaging on behalf of” request.
Your display name has to be in line with WhatsApp Commerce and Business policies and needs to follow the guidelines set by the company. Also note that once you’ve registered your business contact name on WhatsApp under the official business account, it is not possible to change it without losing the WhatsApp business verified status.
For a WhatsApp green tick verification, you need to enter your business details, select the business type, and entered your phone number, you’ll receive a verification code (via phone call, text message, or email). Submit it to complete the process and proceed with sending the first message through your BSP.
Everything you need to know about Whatsapp Business
The Whatsapp Business has successfully introduced a virtual location for businesses as it simultaneously acts as a stall, a shop and lots more.
StartupTalkyChristianah Adeneye
WATI as Your Choice of BSP
WATI by Clare.aiWhile you can also do this by building and running your own solution, it isn't recommended unless you’re well versed in a programming language. Instead, why not take advantage of the existing solutions provided by a platform like WATI?
Not only does WATI take care of creating, verifying, and managing your verified WhatsApp account in tandem with getting your own WhatsApp green tick, but it also provides the perfect environment for your team members to conduct all of the business's communications with clients from one place.
Thanks to WATI’s Team Inbox and Dashboard, multiple agents can sign in at the same time and respond to customers’ queries, send/receive multimedia, or even set templates for quick replies to the most common questions. Not only does it help you get verified on WhatsApp, but the platform also offers a detailed analysis of all the interactions in the form of pie charts, bar graphs, and bell curves.
The 'Team Inbox' is also available on the go in the form of the WATI Business app, which can be very helpful. WATI also features a no-code chatbot builder that verified WhatsApp business accounts can take advantage of. If you’d like to know more, do reach out to the WATI team. Or better yet, sign up on the platform and try out the perks provided by the WhatsApp Business API.
It was recently featured on ProductHunt as the #5 Product of the Day.
WATI is one of the products of Clare.
AI, the startup and online tool combining artificial intelligence and machine learning with proprietary natural language processing technology to build high-quality, award-winning customer communication solutions. The company is trusted by multinational enterprises and Fortune 500 companies.
FAQs
How to verify a WhatsApp business account?
Sign up with a business solution provider (BSP).
- Create a 'Business Manager' account.
- Give the BSP your 16-digit Business Manager ID (BMID).
- Allow the BSP to send messages on your behalf.
- Verify your business, policy, and display name.
Is WhatsApp business safe?
WhatsApp business is quite safe as WhatsApp messages are encrypted that secure messages before they are sent. When a message is sent to a WhatsApp business account, the message is delivered securely.
How does WhatsApp business work?
WhatsApp Business makes interacting with customers easy by providing tools to automate, sort and quickly respond to messages.
Learning 📖 Whatsapp Business how to verify whatsapp account how to get whatsapp verified badge whatsapp verified badge whatsapp business verification whatsapp business badge verify whatsapp business account
How to apply for WhatsApp Green Tick Verification?
WhatsApp Green Tick Verification is different from WhatsApp API Verification. In this tutorial, we’ll show you the Whatsapp business verification process and how to get verified on WhatsApp easily. For example, a business may be approved for using WhatsApp APIs but may not have a Green Tick.
Table of Contents
What is a WhatsApp green tick?
WhatsApp Green Tick is a badge that appears on your WhatsApp API number profile.
You will receive it once your Business profile has been successfully verified by WhatsApp, indicating that you are an Official Business Account.
Benefits of a verified badge?
A green tick badge indicates that your brand is genuine, one-of-a-kind, and trustworthy.
- Obtaining the Green tick badge can help reduce the number of times your customers block you.
- It may also increase the read rate of your messages, resulting in a higher ROI on your messaging costs.
- It can eventually become a part of your overall branding.
- Customers can see your brand name even if they do not save your business contact information. More faith!
Pros and cons of a verified WhatsApp verification badge?
Pros:
- Shows users that the account is genuine and safe to interact with, resulting in more engagement and fewer negative reactions like blocking the WhatsApp phone number.
- Instead of your phone number, your brand name will be displayed.
Cons:
- To apply, you must have a WhatsApp API account.
- Challenging to get a green tick verification badge.
To obtain this badge, you must first complete WhatsApp’s verification process. Here’s how you can get Green Tick Verification On WhatsApp Business.
WhatsApp is exploring newer ways to connect with the businesses that matter to their customers. Once WhatsApp has verified that your phone number belongs to a business, the green tick badge ✅ appears next to your profile picture. The green tick badge confirms that WhatsApp verifies your phone number.
You can apply for Green Tick after being approved for WhatsApp Business APIs. Very few businesses meet WhatsApp’s official business account criteria. WhatsApp typically grants Green Tick or an Official Business account to minimal and highly reputed businesses.
Types of business accounts
There are two types of WhatsApp business accounts:
| Name | Description |
|---|---|
| Official Business Account | WhatsApp has verified that an authentic, notable brand owns this account. An official business account has a green checkmark badge and chat thread headers in its profile. The business’s name is visible even if the user hasn’t added the business to their address book. Very few businesses will be official business accounts. |
| Business Account | Any account using the WhatsApp Business API or WhatsApp Business App is a business account. WhatsApp verifies the authenticity of a brand for every account on the WhatsApp Business API. |
Official business account
If your WhatsApp account is an official business account, the display name will be visible in the chat list, chat screens, chat groups, and contacts view instead of the phone number. In addition, there will be a green checkmark beside the displayed name in the contacts view.
Business account (with API access, but without Green Tick)
If your WhatsApp account is a business account, it will only show the display name in the contacts view in the smaller text; all other views will show the phone number.
You can help customers learn more about your company by filling out your business info, including your business website, address, and hours.
How to verify a WhatsApp business account?
Below are the steps to apply to get a Green Tick on WhatsApp:
- You must first apply for WhatsApp API access through a WhatsApp Business Solution Provider (BSP) such as WATI
- Once your WhatsApp Business API access is approved, you can reach out to your BSP to apply for Green Tick
However, the green tick application may be rejected if your business is not reputed. The rights to approve your green tick remain with WhatsApp, and the BSP has no role to play in that.
Can I still use WhatsApp APIs without green tick?
What is the eligibility criteria to get an green badge? ✅
- You must be using WhatsApp API Approved Business Account
- You must enable 2 Step Authentication
- Facebook Business Manager account must be verified by Facebook
- Must be a business (Individuals are not allowed as of now)
- Recommended you are in Tier 2 or above messaging level
- Must be a notable and reputed brand
How long does the green tick verification process take?
Green Tick application decision takes typically about 1-2 business days.
However, in rare cases, it may take up to a week.
What should you do if your green badge application is rejected?
The only distinction is how your profile and contact information appear to customers. So yes, the green badge makes it seem more official, but everything else remains the same, and you can run campaigns and support customers just like any other brand with the badge.
You can also try again after 30 days if you want.
What’s the most critical factor in obtaining green tick verification?
Having 3-5 PR articles about your company increases the likelihood of your account getting the green tick.
What is the cost of applying for WhatsApp green tick verification?
Which businesses are not eligible for WhatsApp green tick verification?
WhatsApp disallows certain business categories for WhatsApp API and hence for WhatsApp Green Tick Verification. Businesses dealing in the following products/services cannot be approved for using WhatsApp Business APIs:
- Drugs
- Tobacco Items
- Gambling Businesses
- Alcohol Brands
- Weapons & Ammunition Businesses
- Live Animals
- Adult Product/Services
- Medical & Healthcare Products
- Dating Services
- Cryptocurrencies
Please refer to WhatsApp’s Commerce Policy for the complete list and updated details about the prohibited category of products and services.
How to Check WhatsApp Business Account: Green Checkmark [Jun 2021]
Want to get the coveted green checkmark on WhatsApp? Read this article to learn more about the WhatsApp Business verification process. In this blog post, we will answer questions such as why you should get an official WhatsApp business account, and how to verify a WhatsApp business account on 360dialog, Twilio and MessageBird.
Why you should verify your WhatsApp business account
You may have come across some WhatsApp business accounts with a green checkmark in their profile and chat title. These are verified accounts known as WhatsApp official business accounts.
WhatsApp official business accounts are usually owned by big brands with an API account. Think Nike and Coke Cola. WhatsApp does not verify small businesses using an app account.
What a verified WhatsApp business account looks like Official WhatsApp business accounts are designed to help users identify a genuine brand account.
A green check mark on WhatsApp means that the accounts belong to the real brands they claim to be. However, this does not mean that WhatsApp is endorsing the business.
Even if your account is not verified, all functions are available and ready to use. So why should you switch to an official WhatsApp business account? Here are some benefits of WhatsApp business account verification.
WhatsApp official business account builds trust
For starters, a WhatsApp official business account builds trust in your business. The green checkmark establishes legitimacy and helps your business stand out from the crowd. This distinguishes your WhatsApp business account from competitors who have not been verified.
WhatsApp official business account builds trust In addition, the WhatsApp official business account shows that you are influential in your industry, since WhatsApp only verifies well-known companies. Your customers will know that your business is reputable enough to receive WhatsApp Business verification.
WhatsApp official business account has become more recognizable
With official WhatsApp business accounts, the WhatsApp profile name will be visible on chat screens, in the chat list and in incoming notifications. Users will see your business name even if they haven't added it to their address book.
Your official WhatsApp business account has become more recognizableIn contrast, a regular WhatsApp business account will not display your company name, only your phone number.
Company name is more recognizable than phone number. If your customers want to contact your business directly, they'll know they've come to the right place. Wondering how to verify a WhatsApp business account? Read on to find out.
How to verify WhatsApp business account
In this section, we'll discuss the prerequisites for getting an Official WhatsApp Business Account and tips for improving your chances of getting verified. In addition, you will learn how to verify your WhatsApp business account in Business Manager and through various WhatsApp partners.
To get a verified Whatsapp tick, your business needs to meet the following prerequisites.
- No violations of WhatsApp policies, especially WhatsApp Commerce Policy
- WhatsApp business account is at Quality Level 2
- Has a valid Facebook Business ID with a verified business.
To verify your Facebook Business Manager account, go to Business Settings in Facebook Business Manager and click Security Center.
Facebook business verificationIn the Business verification section, click the button Start verification . The Facebook business verification button is not greyed out if you don't have any apps associated with your business. To trigger a button, here is a workaround.
Facebook will send you a notification when the verification is complete. You can also check your status in the Security Center. You can learn more about the verification process on the Facebook website.
WhatsApp has not been transparent about its criteria for approving official business accounts.
Even if you meet all of the above requirements, there is no guarantee that your WhatsApp Business account will be verified.
However, there are things you can do to improve your chances of getting an official WhatsApp business account. We've put together a few tips and tricks that will increase your chances of getting your WhatsApp account verified.
Tips and Tricks for Verifying a WhatsApp Business Account
Here are some tips to increase your chances of getting a verified WhatsApp Business Account:
- Having some advertising spend in your Facebook Business Ad Account at least 10k likes/followers to indicate brand awareness
- have a detailed Wikipedia article that proves the business is well known
If your company operates internationally, you are more likely to get your WhatsApp business account verified.
WhatsApp Business Account Verification Tips and Tricks Contrary to popular belief, verifying your Facebook or Instagram page doesn't give you a better chance of getting an official account.
Notably, businesses with a UG (German Small Limited Company) legal entity are more likely to be rejected.
Whatsapp does not explain the reason for the rejection. If your application fails, you may consider your company to be ineligible. You can improve your chances by following the guidelines above and try again in the future.
How to verify a WhatsApp business account in Business Manager
To verify a WhatsApp business account, you can either directly request an official WhatsApp business account in Facebook Business Manager or apply on the Business Solution Provider (BSP) platform.
If your API account is managed by Nexmo, you can request verification from Facebook Business Manager. Here's how to do it.
1. Access direct support from your business manager. Go to Business Settings > Accounts > WhatsApp Accounts. Select the WhatsApp account you want to check, then go to Manage People & Settings > Settings.
Getting green tick on WhatsApp: Direct support from Facebook Business Manager 2.
Press button Contact support. Then click Ask a question and select WABiz: Request official business account . Fill in the required information. That's all. You can check the request status in Facebook Business Manager.
If you have registered an API account with 360dialog, Twilio or MessageBird, you need to apply for an official WhatsApp business account on the partner platform. Your BSP will send the application to WhatsApp for review. This process can take up to 3 weeks.
Please note that approval is not guaranteed. Verification is at the sole discretion of WhatsApp. WhatsApp Partners do not have control over WhatsApp business account verification.
The WhatsApp Business verification process will differ depending on which WhatsApp partner you are registered with. Below you will learn how to verify WhatsApp Business Account through 360Dialog, Twilio and MessageBird.
How to verify WhatsApp business account on 360dialog
To apply for an official WhatsApp business account on 360dialog, simply fill out this form.
Businesses must provide the following information:
- Email address
- Facebook ID
- WhatsApp phone number
- Business website address
- Facebook page URL
- Other business names (if any)
- Name enterprises in the original language (if any)
- Phone number
- Display name for WhatsApp Official Business Account
In addition, you need to provide a description of your company, such as where it operates, what industry it is in etc. The more detailed information you provide, the greater the chance of approval.
If your application is successful, the invoice will be updated automatically, so no further action is required.
If your application is rejected, you can reapply for an Official WhatsApp Business Account after 3 months. This deadline is set by Whatsapp.
Here's how to verify your WhatsApp business account through 360dialog.
If you're using Twilio and not 360dialog, here's how to get your WhatsApp business account verified.
How to verify a WhatsApp business account in Twilio
To request an official WhatsApp business account through Twilio, follow these steps.
1. First open a Twilio support ticket .
WhatsApp Green Check: Submit a Support Ticket via TwilioIn this ticket, request a WhatsApp Official Business Account request and provide the following information.
- Screenshot showing the status of your verified account Facebook
- Company website address
- Facebook page URL
- Business name in languages other than English (if available)
2. Then submit a support ticket . Twilio uses this information to open a WhatsApp ticket to verify the account.
The following is a step by step guide on how to get a verified checkmark in WhatsApp via MessageBird.
How to verify a business WhatsApp account on MessageBird
Here are the steps to apply for an official WhatsApp account through MessageBird.
1. Go to whatsapp channel configuration in the MessageBird Dashboard. Click the edit icon for the WhatsApp channel you want to check.
WhatsApp Business Name Verification: Setting up a WhatsApp Channel in MessageBird Dashboard2. Under Enable Two-Factor Authentication , enter the 6-digit PIN code and click Save .
WhatsApp business name verification: Enabling two-factor authentication in Twilio3. After you set the pin code, Contact MessageBird support request WhatsApp official business account.
WhatsApp Business Name Check: MessageBird Support Contact FormAnd that's it - MessageBird will submit a ticket on your behalf. You will receive a confirmation email if your application is approved.
Further reading
If you're interested in learning more about WhatsApp for Business, check out these articles:
- How to Choose a WhatsApp Partner
- Using WhatsApp Business for Multiple Users
- How companies use WhatsApp for marketing
WhatsApp Business - set up WhatsApp Business on your phone number!
- BE WHERE YOUR CUSTOMERS ARE!
Register to your landline number
"Hello Incognito" WhatsApp Business and Chat
with customers using the most famous
in Russia messenger!
69%
residents of Russia use
whatsapp for personal use
and for work
70%
WhatsApp users
actively communicate every day
via messenger
23
exactly this many times on average
user checks
WhatsApp messages
90%
users
reply to messages
in messenger
Messenger WhatsApp is one of the most popular mobile messengers at the moment applications both in Russia and around the world.
"Allo Incognito" offers to set up one of the most effective communication channels with customers using your main landline phone number! Just register a number in the WhatsApp Business app!
BENEFITS
WHATSAPP BUSINESS
CONTROL
conduct correspondence with clients on behalf of the official company account
,
and not from the personal accounts of your managers.
SPEED
consult and receive applications via
WhatsApp immediately after receiving the message,
or send out messages.
EFFICIENCY
increase lead to sale conversion
more than 30%
VARIETY
Use whatsapp as online chat
on site. And in combination with the Feedback Widget
, other channels will become available to you.
SAFETY
customers will always be able to distinguish
messages from a verified business account from spam
from a regular number.
AVAILABILITY
WhatsApp Business supports desktop version
- you can reply
customers through the web version.
ATTRACTIVENESS
Create a
company profile with additional information for the convenience of
customers: email address, website, physical
address and list of services.
ANALYTICS
WhatsApp Business keeps statistics:
how many messages were sent,
delivered and read. The data will be useful for
to analyze the effectiveness of mailings.
WHATSAPP BUSINESS:
"HALLO INCOGNITO" EXPERIENCE
In February 2019, we implemented WhatsApp Business on our Customer Service landline number and, a bit later, on our Sales Service number. Up to this point, we have been interacting with clients on WhatsApp for several years, periodically this communication was carried out from the service mobile numbers of our managers.
As a result, our clients had different contact details of our company on their phones, while our correspondence with clients was in different accounts. But the main thing is that the correspondence in WhatsApp had to be initiated by the employees themselves, and when receiving a message from an unfamiliar mobile number, the client first of all had a completely logical suspicion that this message was from scammers.
After the implementation of WhatsApp Business with support for the official city numbers listed on our website, the number of requests from customers began to grow exponentially. The speed of solving any issues has also increased - after all, the client could simply write from his smartphone, without wasting time logging into mail services, dialing a number and waiting on the line.
All the customer needs to do is save our company's official Support/Sales Service number in their directory and send WhatsApp messages to us as needed.
SETTING UP WHATSAPP BUSINESS
ON ALLO INCOGNITO NUMBERS
-
Download the WhatsApp Business app
The app is available for download on both Google Play and the AppStore.
-
Enter and verify the phone number you will use for WhatsApp Business.
You can enter both a mobile and landline phone number for Allo Incognito. If you have indicated a city number, you need to request a phone call by selecting the "Call me" item.
When you receive a call, you will be prompted with a six-digit code that must be entered for confirmation. -
Enter your company name
After confirmation, enter your company name and create your profile. To do this, go to the section "Other options" - "Settings" - and click on the name of your company.
OPTIONAL
CAPABILITIES
Congratulations!
To your landline number
now you can not only
call but also write!
Use WhatsApp Business
together with the already established
WhatsApp messenger, because business
version is a separate application.
Set up automatic replies
and send the necessary information,
if the user writes to you
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Notify all customers
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After all, knowing the number of your company,
customer can both call you,
and send a message.
