How do you communicate on instagram

How to Communicate with Customers

(Update on November 14, 2021 at 9:00AM PT: This blog post was published in 2019. For up-to-date information about reaching your audience on Instagram, learn more about ads on Instagram.)

Learn tips to effectively communicate with customers on your posts and messages.

6 tips to connect directly with your community

Responding to people on Instagram can help you strengthen relationships with existing customers and connect with new ones. It’s why 150M people on Instagram have a conversation with a business every month.¹

Learn more about how you can correspond through comments and Direct Messaging.

Here are 6 tips you can use to communicate effectively with your community:

Like comments to quickly connect.

You may not want to respond with full-length written responses to every comment, like when someone replies with just emoji comments (🔥🔥🔥) or one-word responses (“Amazing!”). Instead of writing a comment, you can like the comment to save time. Learn more about liking comments here.

Show your business’ personality in conversations.

A conversation with your community is another expression of your business’ unique personality, so make sure your responses fit your brand. For instance, if your brand is fun and lighthearted, your responses to people on Instagram should also reflect that.

Mention customers and partners.

If you’re highlighting specific people in your caption or comment, don’t forget to mention them by adding their @username in your text. This way, they can get notified and continue building a connection with you.

Avoid jargon.

Use simple language that your customers can easily understand. Don’t use industry specific jargon or phrases that may confuse customers when responding to them.

Move private conversations to Direct.

If you see a comment you’d like to address privately, such as custom orders or customer support issues, you can move the conversation to Direct. For example, you could respond to the comment with, “Thank you for asking this question — please check your DMs for our response.” Learn more about sending messages on Direct here.

Mistakes happen — unsend messages.

If you sent a message that you didn’t mean to send, you can unsend messages you’ve sent by tapping and holding on the specific message. Keep in mind that the person you sent it may have already seen your message. Learn more about unsending messages here.

How to use Quick Replies to save time

Use Quick Replies to save time when responding to frequently asked questions. With Quick Replies, you can select an answer you’ve previously written instead of retyping the answer again.

First, identify your most frequently asked questions.

If you are looking for some ideas, here are some examples you can start with:

• For products, what colors or sizes do your products come in?

• For services, what are all the services you offer?

• How much do your products or services cost? What are your payment options?

• What are your shipping options? What is your return policy?

• If you have a physical store, what are your business hours?

You can even draft the answers to these questions so you can easily integrate them into your Quick Replies.

Now you are ready to create your Quick Replies:

1. Tap the Quick Reply (three-dot chat bubble) icon on the bottom of your screen. Tap New Quick Reply to write the response you’d like to save.

2. Add the shortcut that you can enter for the response. For instance, you can add the shortcut ‘hours’ for the response, ‘Our business hours are 9 am - 5 pm on weekdays and 10 am - 6 pm on weekends.’

3. If you have previously answered a frequently asked question, you can also save your response as a Quick Reply. Open the message thread where you’ve previously answered a frequently asked question. Tap and hold the message you want to save — you can edit the response and shortcut before saving it.

4. Once you add a response to your Quick Replies, you can just add it the next time you get a frequently asked question. Tap the Quick Reply (three-dot chat bubble) icon on the bottom of your screen and choose from one of the responses you’ve integrated, or type the shortcut for the Quick Reply you want to use.

Using Quick Replies not only saves you time, but allows you to be consistent when responding to customers.

How to Message Someone on Instagram and Chat Privately

You can message someone on Instagram through the platform's direct messaging feature, which lets you reach out to anyone with an Instagram account.
Users don't need to follow you, nor do you need to follow them to message each other on Instagram.
You can message someone by swiping left on the Home screen and then creating a new message or tapping "Message" on someone's profile page.
Instagram messages allow you to add multiple recipients to send a message to several people at once.
This story is part of Business Insider's Guide to Instagram.

Instagram allows you to communicate publicly and privately with followers, mutuals, and other Instagram users. That includes sending private messages to anyone.

You don't need to follow or be followed by that user to use the app's private messaging feature, and no one can see these messages except the recipients.

Not only can you send text and images to someone, but you can send a message to multiple people at once.

Here's how to message someone privately on Instagram.

Check out the products mentioned in this article:

iPhone 11 (From $699.99 at Apple)

Samsung Galaxy S10 (From $699.99 at Walmart)

How to message someone on Instagram from the app home screen

1. Start the Instagram app on your mobile device and then swipe to the left from the Home screen or tap the paper airplane icon in the top-right corner.

2. Tap the New Message icon at the top right of the screen.

The New Message icon is in the top right next to the Video Chat icon. Dave Johnson/Business Insider

3. Add each person you want to send the message to. You can select one Instagram user or add multiple recipients.

You can also add someone by searching for them using the Search field. Dave Johnson/Business Insider

4. Tap "Chat" at the top right of the screen.

5. Enter the message, add an image, audio, video, or Giphy.

Write your message, add media, and then tap "Send." Dave Johnson/Business Insider

6. When you're done, tap "Send."

How to message someone from their Instagram profile page

1. In the Instagram app, find and open the profile page of the person you want to message.

2. Tap "Message."

Use the "Message" button on a user's profile page to communicate with them.

Dave Johnson/Business Insider

3. Enter the message and add an image, video, audio, or Giphy if you want.

4. When you're ready to send it, tap "Send."

How to delete Instagram private messages, by deleting a conversation or unsending a message
How to make your Instagram private and hide your account from everyone except the followers you approve
How to delete a comment on Instagram from your computer or mobile device
How to tag someone in an Instagram post, story, or comment
How to post on Instagram from your phone or a computer, using the official app or an internet browser

Dave Johnson

Freelance Writer

Dave Johnson is a technology journalist who writes about consumer tech and how the industry is transforming the speculative world of science fiction into modern-day real life. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. He then spent eight years as a content lead on the Windows team at Microsoft. As a photographer, Dave has photographed wolves in their natural environment; he's also a scuba instructor and co-host of several podcasts. Dave is the author of more than two dozen books and has contributed to many sites and publications including CNET, Forbes, PC World, How To Geek, and Insider.

How to find out all information about Instagram and the time on Instagram

Content

1 How Instagram account information will help
2 How to find out the date of registration on Instagram
3 How to find information about Instagram account
5 How to see how much time you spend on Instagram

Do you want to know the date of your appearance on Instagram? This day can be celebrated as a holiday if you have a significant part of your life connected with Instagram. And in principle, it is curious how long you communicate or work on the social network.

Checking the calendar date of registration of your profile is easy. We will show you how to do it.

How Instagram account information can help

Knowing the specific day you joined Instagram can be useful in several ways:

Account age is directly related to the restrictions set for specific actions: subscriptions, likes, messages. The younger the page, the stricter control over its activity on the part of developers.
Trust of subscribers and clients. Potential and registered users know that Instagram is a trendy and stable business platform.
People are increasingly turning to online shopping services. We intuitively trust a community or an Instagram profile that has been online for a long time.

Remember that users themselves are unlikely to scroll through the entire feed in search of the date of the first publication. Most likely, you will be asked in the direct about the age of the business profile. You must know such data.

Banal interest. Sitting on the page of a promoted blogger, most fans are interested in how long a person has achieved popularity.
If there is no post on this topic, then you can be patient and view all publications. Another option is to ask the question directly to the blogger.

How to find out the date of registration on Instagram

To find out the date of birth of a third-party page on Instagram, use the GetIP.Social service. You just need to enter a nickname and wait. A serious minus - sometimes the service crashes.

You can also find out information about the date of registration of someone else's profile by going to the page of the person of interest. Click on the 3 dots in the top right corner. Here you can find out:

Day and year of page creation;
Country of residence;
Previous usernames;
Accounts with common followers.

This method is only suitable for profiles that have a large number of followers and significant reach rates. They also post promotional ads on Instagram.

Based on the date of the oldest post and the day of the first publication, we can draw conclusions about the age of the profile. But this is not accurate data. After all, a person can be authorized for a long time, and the decision to put photos on public display will appear after only a few months.

The maturity of your page for promotion automation services is the easiest to check.

Enter user settings.
Visit the Security section.
Next, go to "Data Access".
Account information appears. Not only the day of establishing contact with Instagram will be written, but also information about previous passwords, mail, phone numbers.

An email from Instagram welcoming you as a new user will also tell you the birthday of the account. The subject line will say “Welcome! Confirm your email". This is a request to confirm your email address.

The computer version of Instagram will also help you find out all the necessary data and hidden information.

Log in to your page and click on "Settings".
A window will appear, select "Privacy and Security" in it.
Next, click on the blue inscription "View account details". It is located under the usual black line "Account data". There you will see all your information.

How to find out information about your Instagram account

If you are interested in the personal data of your page, then all of them are in the "Settings" section. Just walk carefully in each information section. You can learn a lot about the possibilities of your Instagram page.

If you require data related to profile analytics, you will need specific services. They will tell you your pros and cons. Also, with their help, you can find out statistical data about other public pages.

Personal information about third-party accounts is not available to mass users. You only see as much as the page owner allows.

When you want to advertise on the selected profile, be sure to request account statistics from the owner yourself. It is better if the answer is sent to you in video format, it is more difficult to fake it. Remember - trust, but verify!

For commercial purposes, the analysis of advertising profiles is best left to third-party platforms. Please note that they are paid. And yes, it will take time to sort them out.

In order not to waste precious hours and effort to get acquainted with the possibilities of special programs, contact our specialists from the Instagrami team for help! We work with the best and most reliable platforms. We guarantee results and quality!

How to hide information about your Instagram account

Do you want to hide personal data from prying eyes? Or maybe you want to make your profile completely private? In all these tasks, the “Settings” of the profile will help you out. The "Privacy" item offers a wide range of actions related to the account.

You can partially or completely block many actions: comments, messages, viewing photo and video content, tagging, sharing stories, seeing online status.

Some users can be given restricted access or put into silent mode. Choose any limit you like.

How to see how much time you spend on Instagram

Worried about spending too much time on Instagram? To know the exact figure and understand whether you really "live" in the application, the developers have added the ability to view profile activity.

Go to your page and click on the 3 bars in the upper right corner.
Select "Activity". You will see a number in minutes. This is the average amount of time spent on Instagram in 1 week.
You can click on a specific day of the week and see the amount of time spent.

Instagram is an amazing modern platform not only for communication, but also for business. Before publishing any information, take care of the personal data of your Instagram page.

Secure your profile, block activities you don't need. Carefully check each account you are looking for cooperation. Be attentive and open to new information!

Share with friends:

Send

Classify

Adblock
detector

Complete guide - Marketing on vc.ru

How to show your content to the maximum number of users? How to collect more likes, comments and video views? Should you use hashtags? When to post? There are many questions. Article one. And she is in front of you.

195 828 views

How does the algorithm actually work? Good question. It has become more and more frequent since Instagram dropped the chronological order of in SERPs.

Recently, Instagram specialists have finally revealed their cards and destroyed a bunch of rumors and theories about how the algorithms actually work.

In this article we will tell you everything we know about the algorithm from trusted sources. We at Marketinc have translated a lot of material and have been working hard on this article. I hope you appreciate our efforts.

How the Instagram feed algorithm works in 2020

According to experts from Instagram, there are 6 factors that affect the order of content in the feed:

5. Number of user subscriptions

6. User activity on the platform

It is important to note that the algorithm is constantly changing. We are let's go through each of the points in as much detail as possible, but first we need to dispel a couple of popular myths.

In January 2020, Instagram launched a series of stories from the account @creators in which it destroyed the most popular myths associated with the platform. We strongly recommend that you subscribe after reading the article.

We have arranged the data in a small infographic for ease of perception:

For example, you might think that Instagram releases a new version of the algorithm every week, or every month. But it's not.

Instagram algorithms are powered by machine learning, analyze huge amounts of data every day and respond to changing user behavior.

So, let's go through the points:

1. Instagram predicts how interesting it will be for each user

Instagram feed doesn't just give you random posts from the accounts you follow. She takes into account your interests.

The more the algorithm is sure that you will like the proposed post, the more likely it will show it to you.

This confidence comes from your action pattern on the platform. If you like , comment and save each post of Olga Buzova, then after a while her posts will always be the first in your feed.

The platform also pays special attention to the posts of those whom you tagged in your posts and stories, whose stories you watch live and whose stories you actively reply to and react .

Which metrics are most important for the algorithm

We figured out what content Instagram shows. But how does it determine the order of posts in your feed?

This post is from Instagram*. According to the requirements of Roskomnadzor, we cannot show it

*Meta, which owns Instagram, is recognized as an extremist organization on the territory of the Russian Federation

As Instagram itself tells us, the order of posts in the feed is affected by Engagement metrics. The most important metrics are comments , likes , solvers and views (for video).

2. Instagram assumes what kind of relationship you have with each of your followers

Instagram shows the posts of your family members and your friends in priority order.

For example, if you comment on each user's post, or if the user frequently tags you in their posts, they may fall into the "Friends & Family" category

Thomas Dimson, a developer at Instagram, explained how the platform can determine which users you are most interested in.

• People you like (Including stories and live streams)

• People you chat with on DM

• People you search for often

• People you know in real life

This information makes it clear that your behavior on Instagram is the most important factor in the algorithm. For example, you've probably noticed that after you've just subscribed to a user's account, that user's content appears quite high in the feed. But if you are not active, you are signaling to the platform that you are no longer interested in this content.

3. Relevance as one of the content delivery factors

Nobody wants to see outdated publications. The novelty of the content and the time of its posting affect the reach.

Unfortunately, this point is shrouded in mystery and we have little data on it. We can be sure that Instagram sets a unique time bar for each user. If the account has 2,000 subscribers, the algorithm will be more strict in checking the relevance of the content.

If the user is not active on the platform and follows only 100-200 accounts, then the time frame becomes wider. In the feed, such users see posts even 3-4 days old.

4. How the frequency of opening an application affects the order of content in the feed

Have you ever wondered how often you open the Instagram app every day? Count, the number will surprise you.

42%
Instagram users open apps more than once a day

If you are a frequent visitor to the platform and open the application several times a day, your feed will look like a chronological one. Instagram will show you everything that has happened since your last visit to the platform.

If you visit Instagram once a day or less, the content will be sorted by the platform's algorithms and the chronology will not be respected.

5. How content delivery changes relative to the number of subscriptions

How many subscriptions do you have? If you follow a large number of accounts, the platform has more options for choosing content in order to show it to you. So you will not see content from each user.

I highly recommend keeping your subscription bar below 100. The fewer subscriptions you have, the less time you spend on the platform and the more time you can devote to more important things. Filter the list of your subscriptions and leave only those you care about.

Mark Martyanov, CEO Marketinc

6. Algorithms track the time you spend on the platform

Have you ever visited the Your Activities section in your Instagram settings? If not, we recommend. The numbers may surprise you.

This is what the statistics on my account look like. I try to minimize the time spent on the platform as much as possible. I advise you to think about how you can reduce this figure Mark Martyanov

This item is simple. Instagram will show you as much content per day as you can watch. The amount of content for an account with 30 minutes spent on the platform per day and for an account with 7 hours (and believe me, this is not the limit) will be different.

How algorithms work in Instagram Stories

Those stories that appear first in the feed are the stories of those accounts that Instagram considers interesting to you. Those accounts whose posts you respond to : comment, like, reshare and save.

The Stories algorithm also pays great attention to relevance, since the very essence of Stories is to show the latest news from users' lives. Therefore, some accounts that post stories can often be at the top of the feed, even if you do not often interact and react to them.

Also, the more opportunities you leave for your followers to interact with your stories, the more there will be. Logically.

Use whatever you can interact with. Polls , questions , sliders , tests , chats . This will help you reach a large audience on a daily basis.

How the Instagram algorithm works in IGTV

IGTV alive? In short, yes.

Since IGTV is a relatively new platform, There is little information about how the algorithms work , but we can assume that the criteria for issuing videos on Instagram TV and in the feed intersect.

The platform shows you videos based on your interests. You can also watch popular videos in a separate tab.

If you think IGTV is a dead tool. That, it's not. Here is one of the arguments:

This is an Instagram post*. According to the requirements of Roskomnadzor, we cannot show it

*Meta, which owns Instagram, is recognized as an extremist organization on the territory of the Russian Federation

4 times more, Carl. It is a good idea to post videos longer than a minute on IGTV and collect more viral coverage.

How the Algorithm works in the "Recommendations" or "Explore page" tab

The Recommendations tab has its own algorithm and Instagram is working hard to make this page as personalized as possible for each individual user.

The algorithms of the "Recommendations" tab and the feed are similar - they both show content that you are very likely to like based on your reactions.

The algorithm is very sensitive . You can conduct an experiment and within 3-4 hours like and comment on posts of a certain topic. As a result, you will get a feed full of posts on this topic.

Earlier this year, Instagram launched channels based on topics on the "Recommendations" page. Take note of them. Perhaps in the near future it will be possible to put tags on posts that will help the content to be indexed in these channels.

Fortunately, getting into the "Recommendations" feed is not rocket science.