How do i contact instagram by phone

How to Contact Instagram Support

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Download the app

You can contact Instagram support online via Instagram's online Help Center, or by reporting a post directly.
If you shake your phone while using Instagram, a pop-up will appear that lets you report bugs.
Instagram does have a phone number — +1 (650) 543-4800 — but you won't be able to talk to anyone there.

With more than one billion active users every month, it's easy to see how Instagram's customer service team might get overwhelmed. But unfortunately for users, this makes it so there's no way to speak with an actual customer service representative from Instagram. Instead, you'll have to use one of the automated methods.

You can open Instagram's Help Center to read troubleshooting guides that might help with your issue. And if you're trying to report a problem, you can shake your phone or open a post's options.

Quick tip: Instagram's parent company, Meta, does have a public phone number that you can call: +1 (650) 543-4800. But the number is entirely automated, and will just tell you to visit the Help Center.

How to get Instagram support through the Help Center

Instagram's Help Center is a robust support tool that offers guides and troubleshooting tips for most common Instagram problems. There's nobody to talk to there, but the guides are written by real people.

You can find the Help Center on your computer by heading directly to the website.

And if you're using the mobile app:

1. Open the Instagram app on your iPhone or Android device and tap your profile picture in the bottom-right corner.

2. Tap the three stacked lines in the top-right corner, then select Settings.

Head to your account's Settings page. Instagram; William Antonelli/Insider

3. Tap Help near the bottom of the page, then tap Help Center.

You'll be brought to Instagram's Help Center page, which is filled with hundreds of different support topics. Pick one of the suggested articles, or use the search bar to find what you're looking for.

How to get help with specific Instagram account issues

You can also use the following guides to find support for common problems:

How to protect your account with two-factor authentication on Instagram
How to change your Instagram password
How to delete your Instagram account
How to re-activate your Instagram account

How to report hate speech, violence, and more to Instagram

Instagram lets you report individual posts, specific users, and comments. Just go to any post, account, or comment, tap the three horizontal dots on it, and select "Report" from the drop-down menu.

You can report any post. Instagram; William Antonelli/Insider

If you're not sure whether your issue can be reported or if someone has committed a reportable offense, review Instagram's community guidelines.

Here's some of what Instagram sees as legitimate issues:

Intellectual property: Issues that follow under this grievance include users infringing on copyright — which generally protects original expression like images and words but not facts and ideas — and trademarks, defined as a word, slogan, symbol, or design made to distinguish products or services from an individual, group or company.
Nudity: Broadly defined as "appropriate imagery," this more controversial guideline prevents nudity of any kind on the site, with a handful of exceptions — including post-mastectomy scarring photos, individuals breastfeeding, and nudity in paintings and sculptures.
Hate speech: The platform will remove any content from its site that displays "credible threats of violence," but also hate speech — based on race, ethnicity, national origin, sex, gender, gender identity, sexual orientation, religion, disability, or disease — as well as bullying and harassment that target private individuals.
Illegal activities: Instagram will remove posts that offer specific services around sex, firearms, and drugs, in addition to removing posts or comments that "support or praise of terrorism, organized crime or hate groups."
Self-injury: Any content posted to the platform that appears to glorify or encourage any type of physical self-injury, including eating disorders, will be taken down — with the exception of posts that reference these issues in the name of increasing awareness or signposting support.
Graphic violence: Any videos or images featuring intense, graphic violence that isn't shared in relation to newsworthy events or to condemn or educate on a larger issue, will be removed for inappropriateness.

After you report a post, you might get an email telling you what decision Instagram's moderators made about it.

How to report bugs and glitches to Instagram

Instagram also accepts reports about issues with the app itself, like if a graphic isn't displaying correctly, or a menu won't open.

To quickly report a bug, shake your phone while Instagram is open. A pop-up should appear asking you to report the problem. You'll also be able to submit screenshots and other files.

You can also turn off this feature from this menu. Instagram; William Antonelli/Insider

William Antonelli

Tech Reporter for Insider Reviews

William Antonelli (he/she/they) is a writer, editor, and organizer based in New York City. As a founding member of the Reference team, he helped grow Tech Reference (now part of Insider Reviews) from humble beginnings into a juggernaut that attracts over 20 million visits a month. Outside of Insider, his writing has appeared in publications like Polygon, The Outline, Kotaku, and more. He's also a go-to source for tech analysis on channels like Newsy, Cheddar, and NewsNation. You can find him on Twitter @DubsRewatcher, or reach him by email at [email protected].

How to Contact Instagram Customer Service @ Pissed Consumer Help Center

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Instagram support service for account recovery

In this article we will talk about how the Instagram hotline works, is it possible to contact by phone or is only an electronic method of contact available? What questions should be addressed to the service, what to do if you are dissatisfied with the quality of services and would like to leave a complaint?

Content

About the social network
How to contact Instagram support?
What is the Instagram hotline number?
Addresses on the map
Instagram support for account recovery
Contacting technical support via the application
Contacting support from a computer
What questions can specialists help with?
How to file a complaint?

About the social network

Instagram is one of the world's most popular social networks, used by both young and middle-aged people. In Russia, Instagram occupies one of the leading positions after VKontakte and Odnoklassniki.

It often happens that the user forgets the account login data, it is not always possible to restore access in the traditional way. In such situations, social support comes to the rescue. network, for which it is important to help the user and answer all his questions.

How to write to Instagram support?

The fact that the Russian market is not for social services imposes certain restrictions on the work of the service. network is the main one, so there is no office or Russian representation of technical support here. And in the case when you need to seek advice, you can rely on traditional methods of communication - communication through a website or a mobile application.

How to write to the support service in Russia in another way? Is it possible to send a message by email?

E-mail for contacting Instagram technical support: support@instagram. com.

As an alternative to the above means, you can consider other platforms for communication:

VKontakte - https://vk.com/instagram.
Facebook - https://www.facebook.com/instagram.

The created communities had the goal of telling about the new products and news of Instagram, subsequently it became possible to leave comments and share their opinions with all users. Therefore, some information can be found here. But you should not consider it as the main means for contacting technical support.

What is the Instagram hotline number?

Unlike many social networks in Russia, Instagram does not have a representative office in our country, and at the same time a support service that could be contacted by phone.

Therefore, when asked how to call and what telephone number for communication, you can answer that there is no hotline in Russia. All requests are processed electronically.

US Instagram Hotline: +1 (650) 543-4800. Works in automatic mode.

Addresses on the map

Some answers to questions regarding the social network can be found on Yandex Maps.

Instagram support for account recovery

If you have problems logging into your account, you will need to resort to the data that was used to register:

Contact phone.
Email.

If you still cannot restore the profile, then you should contact the support service for clarification and commentary on how to proceed. To recover an Instagram account, the user is asked to provide their profile information:

Valid password.
Personal data.
Pictures, screenshots, passport data scans, etc.

There are enough mechanisms to restore and return a profile, many of them are hidden from ordinary users for the sake of security.

Please note how else you can contact Instagram support.

To restore access, follow the link — https://help. instagram.com.

Choose how to solve problems signing inTroubleshooting and signing in help

Contacting support via the app

The most common use of the mobile app for smartphones is to stay in touch with their friends and followers, so it is not surprising that contacting support via apps is more common. You must adhere to the following sequence:

Communication with Instagram technical support through the application is possible provided that the user logs into the account.
In the main menu column, you need to select the “Settings” section. Going to a new window, look for the "Help" subsection.
In the new section, click on the "Report a problem" button. Here you can describe detailed information and attach a screenshot.

Instagram settingsReport a problem

The response time depends on many factors, but it is often not necessary to wait longer than 1-2 hours.

See below for how to contact Instagram specialists on the website.

Communication with the support service from a computer

It doesn't matter what gadget you use here, since the site can be opened both from a PC and from a smartphone. If you can enter the profile, but the procedure is the same as in the previous section.

But when Instagram support is needed to unlock your account, the Instagram Help Center - https://help.instagram.com will help. You can ask a question, attach a photo or use the search and find the request of interest on the site using the "Questions / Answers" section.

What questions can the specialists help with?

Instagram technical support will help if:

You need to restore your account, you can’t enter your profile.
There were malfunctions, errors in operation.
Problems with notifications.
Difficulties with payment, work of business pages, etc.

How to write a complaint?

File a complaint about the operation of the application, failures in the work of the social. network is possible from the application. You can submit a claim for a photo or page using the Help Center — https://help.instagram.com.

In the appeals, you need to clarify detailed information about the problem, indicate personal data and attach photos and videos.

How to contact the Instagram support service in Russia: mail and phones

The Instagram support service acts as an arbitration in resolving disputes between members of the social network, financial and technical issues. To get technical support, users are offered 3 options.

Table of contents

What kind of support does
- How to contact via phone
- How to write via computer
- Send a request via Instagram
If technical support does not answer on Instagram
- Links and email addresses
Why is there no phone number

appeals, a list of issues to be resolved.

For example, service specialists do not comment on upcoming updates or feature additions.

List of problems that support solves:

account is blocked or hacked;
financial questions about promotions;
technical failures and errors that occur regularly;
setting up notifications and page access;
More information on business profiles.

You can create an appeal on the web version or switch using the mobile version. Another, more complicated way is to apply through Facebook.

Since both social networks are dependent on each other, the user can ask a question in the Facebook chat.

How to contact by phone

It would seem that a simple and quick way to get help is a contact phone number. But he is not on Facebook or Instagram.

Attention: Users who want to get help need to be careful with the sentences: "Instagram support number in Russia." The combination of numbers can be paid or even collect information about the callers.

Where to go if you need an urgent answer: Facebook chat. To do this, the Instagram profile must be linked to Facebook.

To contact in real time and get a response:

Go to your personal profile Facebook .
In the upper right corner of the icon " question mark " - Report a problem .
In the list that appears, select: “Something is not working right” .

After going to the support page, the user will have access to an input line and a list of possible problems. From the categories, select " Other ", and enter "Instagram" in the input field. The answer from technical support can be found in the category: Settings - Inbox from the service.

How to write via computer

Instagram has a separate help center where users with problems can go. Located on the official website, in the section: Settings - Help .

To contact Instagram technical support, the user must:

Log in to the web version of the social network.
Go to " Settings " - scroll down the list.
Help - Support .

A list of frequently asked questions will open. By using them, you can get answers to common problems related to account login, content complaints, and account suspensions.

Ask a question that is not in the list:

On your page, right-click " View code " - a mobile view of the social network will appear.
In the upper left corner, the icon " gears " - in the drop-down list " Report a problem ".
Specify the type of problem in the input field and send.

With updates and innovations, it becomes more difficult to contact Instagram technical support. The only issue addressed through the full web version is page hacking.

Moreover, there are no technical support services specifically for Russia. When filling in the fields, it is recommended to either translate the text or rely on a Russian-speaking specialist.

The response will be sent to the personal profile notifications. More often, the text is in English, so it needs to be translated to clarify the nature of the problem. If your account has been hacked, you can not contact Instagram support, but use the standard password reset. With a connected Facebook profile, the reset function only requires authorization in the second social network.

Users who have not had time to create a Facebook profile use the recovery method by email address and mobile number. A separate category is questions that relate to the removal of personal data from the account and hacking.

Send a request via Instagram

The application has a function that allows the user to create a request for the administration. In addition to adding a text description, there is a download of screenshots or videos from the Gallery. Unlike the method of contacting through an email address, replies go to the "Notifications" section. The profile owner can view the status of the application, correspond with the administration.

Send an application via Instagram:

Go to the application - Settings.
Help - Report a problem.
Go to the page for adding a complaint and screenshots.

In addition to the fact that the profile owner can send a request, there is a load of reviews. That is, to share ideas or suggest tools to improve the social network.

As in the case of contacting via email, the profile owner must wait up to three days before the administration responds.

If technical support does not answer on Instagram

One of the constant problems of users when communicating with the administration is that the answer does not come.

There are several reasons why the error was not resolved:

The message ended up in the Spam folder. If it was sent via an email address;
the user did not describe the problem in detail or it does not concern the functionality of the social network;
The request was not sent. The user closed the application before the message was processed;
need additional confirmation methods. For example, a verified phone number.

The administration does not solve problems that are associated with the loss of an account due to the user's fault. After registration, it is imperative to indicate and confirm the account, otherwise it will not be possible to restore without an email or mobile address.

Links and email addresses

How to contact if the page has been hacked: contact link

The user must check one of the options corresponding to their problem. Moreover, the Instagram support service does not answer questions that do not apply to this section.

Send a detailed description of the problem to: [email protected]

The email address is provided for situations where support did not respond within 72 hours . Sending a message is recommended with Gmail.

Instagram support mail may not be answered if the question is already in the FAQ category.