Viber is one of the popular chat apps to stay in touch with anyone anywhere. It is an all-in-one messenger app that supports text messaging, voice or video calls, group chat, community support, etc. Not all of the features were available since its launch. Every now and then, Viber update takes place to add new features or upgrade any existing features. It was developed as a competitor of Skype and made available only as a voice-calling app. Viber was initially available only for iPhone, and later, it was made available for multiple operating systems. It includes Android, BlackBerry, Windows Phone, Symbian, Windows/ Mac/ Linux PC, iPad, Apple Watch, etc.
A year later, in 2011, Viber included instant messaging features. Viber has overcome its flaws with every new update and is the reason for it has attained such popularity. There have been continuous updates done to the Viber app on various platforms. So it is indeed a must to update Viber to let you enjoy the best of instant messaging and calls. You should update Viber app if you are concerned about accessing the new features, and fix the performance issues, bugs, errors, etc. The article will give you guidelines on how to update the Viber app.
Viber is an instant chat app that will be updated constantly to give its users the latest features. Whether you are using Viber on Android/ iOS/ Windows/ BlackBerry, the steps given below will help you update the Viber app with ease.
The Viber app can be updated in the most straightforward manner on any of the supported mobile platforms. In this method, you will be dealing with the direct way of updating the Viber app for Android. Make sure you have installed the Viber app on your device just before following the guidelines.
Step 1: Go to the respective app store on your smartphone/tablet. Say Google Play Store for Android OS.
Step 2: Use the search bar to type in Viber. You will see a list of search results along with the Viber app.
Step 3: Click on the Viber app from the search result, and you will be taken to the app information screen.
Step 4: You will see the Update and Uninstall button. Click on the Update button to install the latest version of the Viber app on your device.
Step 5: Wait for a few seconds to let the Viber app complete its installation on your device. Now open the Viber app to start using its latest features.
If you can’t update the Viber app due to an error or any such issues, then this method would help you out.
Step 1: Click and hold the Viber app logo on your smartphone/tablet to uninstall Viber app on your device. You should click on the OK button to confirm deleting it.
Step 2: Now go to the respective app store of your device to use the search bar and type in as Viber.
Step 3: Select the Viber app from the search result to open it on your device.
Step 4: On the app information screen of Viber, you should click on Install/Get/Download option.
Note: By default, the Viber app will be available as the latest version on the app store of any OS.
Step 5: Click on Accept/ I Agree option to proceed with the installation of the Viber app on your device.
Step 6: Wait for the Viber app to complete its installation. Click on the Open button to open it on any of your smartphones or tablets.
You can, therefore, access the updated version of Viber to let you enjoy chatting with anyone with ease.
On Google Play Store > click on Menu > select My Apps and Games > scroll down for Viber app under Updates section.
Click on the update button on Viber to start the updating process.
On App Store > click on the Updates icon from the bottom > scroll down for Viber > click on the Update button.
Hope the article about Viber Update has given useful information. For any queries, you shall comment to us.
“I have a problem with the Viber app. Viber keeps crashing all the time. I have uninstalled it and reinstalled it, but nothing. Still crushing. What should I do? ” - From Anonymous
Viber is one of the most widely used cross-platform messaging apps to send messages and make a video or phone calls. You can chat individually or in a group which makes chatting more interesting. In addition, it supports end-end encryption to protect your conversations with third parties.
Although it's one of the most popular messaging apps, Viber, like many smartphone apps, can begin to act strangely.
Users have reported crashing and freezing, yet these are only some issues you may encounter. A feature-rich app such as comes with its array of problems.
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Luckily, all of these problems can be fixed. In this article, we will look at ways to fix some common Viber issues. We’ve counted seventeen common problems that can easily be fixed in a few minutes. So, if you're ready to start enjoying your Viber conversations again, let's see how to fix the common issues.
Before you're trying to fix your Viber issues, back up your Viber chat history will be a wise choice if you lose all your essential data in your app. MobileTrans - Backup & Restore can also backup Viber chat history to the computer and restore the chats to another device when you need it.
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You can learn how to backup Viber chats with step by step tutorial below:
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Viber keeps crashingInitial steps
First, you need to restart your phone and check if you are running the latest version of Viber. Then check if your phone has a good internet connection.
Now follow the below steps:
Clear cache
Hopefully, the issue will be resolved.
Tip: before fixing Viber crashing issue, please backup your Viber data using mobitrans. You can also find more information on securely backing up your Viber data on a computer.
Updating Viber shouldn't be a problem if you have enough memory or are connected to the internet. However, many users experience this issue even if the conditions mentioned above are fulfilled.
The easiest way to fix this issue is to clear the cache and data.
If this doesn’t help, repeat the steps but only click on Clear Data instead of Clear Cache, and see if it works.
Tips for mobile users: Learn how to clear the WhatsApp cache from your iPhone, Samsung, or any other Android phone with this easy step-by-step guide.
Activating Viber seems like an easy thing to do. However, many users report problems with this first initial step. To activate Viber, you need to enter your phone number, and you should get an SMS with the activation code.
But, many users fail this step, and there are a couple of reasons for that.
"If you don’t have access to the internet, you’ll get the message saying that it's required. However, when you have access to the internet and your SIM card is valid, you should be able to receive your six-digit code via SMS. You can even get it via phone call, which is great.
It's an automatic callback feature that will activate Viber when you answer the call. If you’ve requested your code 3+ times, your account will be blocked. You’ll then need to reinstall Viber and make a new account.
Recommended reading: How to Transfer Viber Messages to New Phone?
You will start receiving pop-up notifications on your screen.
Viber may block your account if it considers you spam, suspects your behavior, or suspects you violate Viber's t&c ( Viber Terms of Service and the Viber Out Fair Usage Principles). As a result, you may question why it isn't Viber working. To fix it, you need to contact the viber support team, open a "request to unblock" ticket, and submit it for approval.
In most cases, the number is unblocked.
Tips: Getting blocked on Viber by someone is annoying, especially when you are unaware of being blocked. These fool-proof step-wise tips will help you find out if you are really blocked on Viber.
If you are an Android user and can't back up your important Viber messages and media, follow the below guidelines:
If you are an iPhone user and facing Viber iCloud backup error, here is how you to fix the problem:
Tip: If the above method is still invalid or the backup speed is very slow, and you want a quicker and easier method, it is recommended that you use a third-party backup tool - MobileTrans - Backup & Restore.
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You can visit the MobileTrans website to learn how to backup Viber data on your pc.
The Viber app shows you online even if you exit the app because it runs in the background. However, if you want Viber to show you offline for some reason, here is how you can do it.
Viber disconnected abruptlyOne of the many Viber app problems is that the app may disconnect unexpectedly. It is due to various reasons. So, here's what to do:
There’s a strange Viber Sleep Policy that the app sets by default. This doesn’t allow the app to connect to Wi-Fi unless you wake up your phone. We mentioned a setting similar to this just a minute ago, but this one applies only to Viber, making these two completely independent.
To fix this issue, open Viber on your phone, tap on three horizontal lines at the bottom right side, and you’ll see the menu.
There, tap Settings and then General. Next, you should see the “Wi-Fi Sleep Policy” option.
Choose Always Connected, which is the first one. The second one is the device's Wi-Fi Sleep Policy, which you don't want to use. So now, your app should work correctly.
Viber users often complain that Viber can't save a contact or are unable to find their contacts. Follow the below steps:
Viber takes advantage of your internet when sending or receiving messages.
Unfortunately, many users have experienced that they can’t send or receive messages or images because their internet isn’t functioning.
You’re probably using your local Wi-Fi network when you're inside your house. But when you go outside, it's necessary to use your cellular data. If your internet is working flawlessly, you should be able to send messages.
Other issues include your recipient deleting the app, so you can’t contact him through Viber. Also, there’s one more solution to this problem that works mainly for iPhone users. You need to go to Settings and then tap on Privacy. Next, find the Collect Analytics button and click Disable. Now, you should be able to receive and send messages freely.
Recommended reading: How to Sync Viber Messages?
Issues with incoming and outgoing Viber calls are not that rare, too. If you can't make or receive calls on your iPhone, this will solve your problem:
You can also allow Video Calls by tapping on the homonymous button and choosing On. Now, you should be able to call or receive both video and audio calls. Sometimes, Viber tends to mess up the Settings, so you must take your time to inspect them before using them.
While making a video call, the Viber sometime shows an error message that the video call is not working. Here is how to fix the issue:
Hopefully, you will start making video calls.
Sometimes Viber crashes temporarily, and it does not open the camera.
So the first thing you can do is restart the application. In most cases, it will solve the issue. Otherwise, try one of these steps below:
Viber not ringing is perhaps one of the most persistent issues on iOS and Android platforms. This doesn't always have to be about your phone. Sure, you might have your ringtones disabled or use a do-not-disturb profile, but this isn't the case in many cases.
Usually, Viber doesn’t ring when your phone is locked. Instead, your display shows you the notification, but you don’t hear that ‘clicking sound. To solve this, go to your Wi-Fi Settings, choose Advanced, and check Keep Wi-Fi on When Screen Times Out.
When it's locked, your phone may not be using the internet, meaning that you don't receive notifications unless you unlock it. Alternatively, you can choose a notification type in your iPhone Settings app if you use an iPhone.
In this app, click on Notifications, go to Alert Style, and choose either Alerts or Banner. This will allow you to hear your Viber messages.
For Viber Desktop to work, you need the following ports for TCP and UDP:
These ports can be opened if you go to Control Panel and find Windows Firewall. There, click on Advanced Settings, and on the left, there's the Inbound Rules table. Inside, click on New Rule, and the wizard will open.
In the New Inbound Rule Wizard, click Port and Next. Next, select TCP and enter the ports we’ve mentioned above. Click on Next, and then Allow the Connection.
Proceed until the end of the New Inbound Rule Wizard and name it Viber. Click "Finish", and your ports will be opened. The same procedure is for UDP, so you’ll only need to choose it in the NIRL (New Inbound Rule Wizard).
Fixing any Viber issues shouldn’t be a problem if you follow our steps. But, of course, if you have any uncommon issues, you can always contact Viber’s customer support and resolve them. So, now that your favorite messaging app is functioning, it's time to enjoy its premium features!
Recommended reading: 12 Amazing Features You Can Use on Viber
For the correct and efficient operation of any messenger, social network, it is necessary to update the application on the phone, the program on the laptop, and the computer in a timely manner.
Software update allows you to install the latest version of Viber for faster performance, the ability to use new features, the highest level of security and bug fixes.
To update the app on a smartphone (Android) you need:
1st way
2nd method
If you use Viber not only on your smartphone, but also on your PC, do not forget about the need to update the program for it to work correctly. To update Viber, enter the program, in the upper right corner, click on the Settings button. If there is a need to update, you will see the entry "Available new version of Viber ...", "Update now". After pressing the button, the program will be automatically updated.
Sometimes application developers implement new updates that are significantly different from the previous version. Therefore, many users who are so accustomed to the old version of Viber and do not want to understand the new one are looking for ways to return to the previous version.
In addition, after updating the viber on outdated devices, problems may arise, since such devices cannot cope with a high-capacity updated application. In such cases, subscribers are looking for ways to return to the previous version.
On the official website of Viber, you can find old versions of the program for a computer, laptop. You must uninstall the updated version before installing the old version.
Unfortunately, installing the previous version on a smartphone is much more difficult, since only the latest version is always available in the Play Market, App Store. You need to search in the browser "Download the old version of Viber ...".
If your smartphone is configured to automatically update applications, including Viber, you can disable this option. To do this, go to the Play Market - My account - Settings - General - Automatic app updates - Do not update apps automatically - Done.
Recommended reading:
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I think you often get notifications about the need to update your viber. The messenger stubbornly reminds about the release of new versions and assures that it is in them that the functions are presented, without which it is simply impossible to communicate. But what to do for those whose application is naughty, not only does not report that it is time to update it, but also starts to work poorly. How to update viber on phone? So, the topic of our article today is updates.
Plan of article:
As soon as viber developers release updates, users who have set up auto-update applications will receive notifications. To install the new version, it is enough to agree to this.
If notifications do not come, you can find out about their existence and download them for free from the following sources: update information. If there is one, confirm the download;
Updates usually include new features, fresh design, description in Russian.
The principle of updating the messenger on different devices is identical - you need to confirm consent or purposefully choose to install a new version.
The process, however, is different:
Sometimes there is a feeling that the messenger does not show all the contacts that are on our list.
Most often, problems occur when using the old viber. If the app is up to date, it is recommended that you swipe your finger across the contact screen from top to bottom.
