How to make public chat on viber

Get Started with Your Very Own Viber Community!

We recently introduced you to our new feature, Viber Communities – a group chat where up to a whopping 1 billion members are able to exchange messages and engage with one another.

Well, we’re happy to let you know we’re rolling the feature out so that anyone on Viber can create their very own Community!

Creating an online Community will enable you to interact with an unlimited number of members, enjoy more admin controls than ever before and play around with new conversation features.

So, whatever your interest is, you can now open a Community to an unlimited amount of members! So, how do you actually do it? We’re here to give you all the tips you need so you can become a pro Community superadmin.

Create Your Own Viber Community

In order to open your Community, follow the next simple steps: open the chats list screen and tap on the add new button to choose the “New Community” option. Select contacts you’d like to promote to an admin status (more on that later) to add to your Community and choose a name for your Community.

Then pick out an icon and write a short description to let your members know what your Community is all about. Once you’re ready to go, tap “Done”.

Next Steps: Become the Superadmin You Were Born to Be

Each Community has three types of participants. As the creator of the Community, you are the superadmin and get the ultimate control over the chat. The Community admins you chose when you first opened your Community serve as the its moderators and your members take part in the Community’s active conversation.

As a superadmin you get to:

Promote members to admin or superadmin status
Add or remove Community members
Pin messages in order to start a group discussion or raise awareness to a certain topic
Delete one or all messages written by specific members
Publish public links to invite new members
Decide whether all members of the Community can share its link
Control admins’ and members’ writing privileges
Customize the community’s image, description and name

We weren’t kidding when we said you’ve got the power!

While superadmins have the ultimate say on everything to do with the Community they’ve created, admins help them manage the Community and its members.

An admin can:

Add or remove Community members
Pin messages in order to start a group discussion or raise awareness to a certain topic
Delete one or all messages written by specific members

If someone is a Community participant but isn’t a superadmin or admin, they have the no-less important role of being the Community’s members. While they don’t have any control privileges, they are able to do the following things:

Send and reply to any type of message with text, a GIF, stickers, video message, etc.
Mention other users within a message by typing “@“ in the chat and choosing the chat member they wish to mention
Mute notifications

More Than Meets the Eye: Community’s Enhanced Features

Communities has more enhanced group chat features than any regular Viber group chat! As part of Viber’s ongoing commitment to security and privacy, Communities protect your privacy by ensuring that your number remains hidden from other members in the group.

Furthermore, not only can a Community have an unlimited amount of members, but it enables new members to gain access to the group’s shared history so that they are completely in the loop.

Members are able to like and reply to each other’s messages as well as mention other users within the group. This means that if a bunch of messages have been sent while a Community member was away from their phone or if the Community chat was muted, a user who was mentioned in the chat will receive a notification.

When you write in the group you Viber username will appear next to your messages, but unless other members happen to be your contacts on Viber they will not be able to write personal messages to you or call you.

You’re Good to Go: Invite Friends to Your Community

Now that you’ve got the lowdown on how to get started with your very own Community, start inviting new members to join and choose your admins.

Create a Viber Community: https://vb.me/1e30cf.

How to Use Viber Communities for Business

Want to know how to use Viber Community for your business? This article will explain everything you need to know about Viber Communities, including Viber Community features and how to create and grow your Community.

What is Viber Community

Viber Community, formerly known as Viber Public Chat, is a huge chatroom consisting of people with a common interest. It is normally used by celebrities to connect with their fans and by businesses to gather prospects and share updates, promotions and more.

Compared to Viber Groups, Viber Communities support more members, have more advanced features and are ideal for privacy-conscious users. We’ll explore these features in the next section.

Viber Community Features

The most remarkable aspect of Viber Community is its ability to have an unlimited number of members. As a result, Viber has introduced tiered management roles to assist businesses in managing and moderating their Communities.

Here’s a simple summary of Viber Community’s tiered management roles. For more detailed information, read the Viber Communities knowledge base article.

Superadmin or the Community’s creator has full control over the Community
Admins are appointed by superadmins and play a vital role in moderating and creating Community content
Members are Viber users who join the Community and must abide by the Community guidelines

Viber Community general features

To grow a Community, superadmins can share the Community’s link on their website and social media or allow members to invite their contacts through an invite link. Those who want to join the Community must have the Viber app installed on their phones.

When a new member joins the Community, they will get full access to the chat history to view conversations, insights and updates shared prior to their membership.

Most importantly, Viber is protective of its users' privacy so no one, including superadmins and admins, can see members’ phone numbers. Besides that, members who enable private messages can contact each other while keeping their numbers hidden.

Now that you're acquainted with Viber Community's basic features, let's move on to the advanced features: message features and moderation capabilities.

Viber Communities: Message Features

Viber provides numerous messaging features to help superadmins, admins and members communicate easily. To express opinions and communicate clearly, Viber Community members can react to messages, respond directly or mention a member.

Viber Community message features

Superadmins and admins can pin a message to the top of the chat to initiate a discussion or highlight an important topic. For example, they can send the Community guidelines and pin the message so it is visible to all community members.

They can also use the polling and quizzing tool to create a fun Community engagement session. Next, we will talk about Viber Community’s moderation capabilities which will help superadmins and admins to control their Community.

Viber Communities: Moderation Capabilities

Moderating a Community is crucial as it is the only way to ensure members follow the Community guidelines. If a member violates the guidelines, superadmins and admins can delete the offending message or all their messages, and warn them privately.

Viber Communities moderation capabilities

If the member still refuses to adhere to the Community guidelines after a private warning, superadmins and admins can remove them from the Community or ban them so that they won’t be able to rejoin the Community.

Superadmins and admins can unban these members. However, they will not be automatically added to the Community and will need to rejoin via an invite link or be added by another member or admin.

Why Use Viber Communities for Business

Being in the same chatroom as prospects propels businesses ahead of their competitors as it allows them to convert prospects into customers on a platform where members anticipate updates from businesses.

If you're in an area where Viber is popular, create a Community to enhance your visibility. In the Philippines, for example, many large businesses create Viber Communities because Viber is one of the most popular messaging apps there.

Examples of Viber Communities for business in the Philippines

There are many reasons why businesses should use Viber Community. This section will discuss how Viber Community can increase business visibility, create a positive user experience and create highly engaging activities.

Benefits of Viber Community for business

Increase Business Visibility

Community messages appear alongside private messages in the Viber inbox, granting them high visibility. You can even get creative by creating a promotional sticker pack that will automatically add users to your Community when they download them.

Promoting your sticker pack on the sticker market is an excellent way to enhance Community's exposure as Viber no longer allows Communities to be discoverable through the search bar. If you want to be discoverable, contact Viber to turn your Community into a channel.

Create a Positive User Experience

Viber’s moderation features allow superadmins to choose whether their Community should be a two-way communication platform or a one-way communication platform to share updates and promotions by regulating members’ writing privileges.

However, even with restricted writing privileges, members can still react to messages sent by admins and superadmins to express themselves. On top of that, Viber also allows them to mute or snooze a Community for 30 days and leave the Community anytime.

To provide a positive user experience and avoid members from muting or leaving a Community, businesses should always ensure that their content is spam free, interesting and relevant to Community members.

Engage Members with Fun Activities

Superadmins and admins can utilize tools like polls and quizzes to engage with audiences and get to know them better while emphasizing the importance of their audience's opinion.

For instance, restaurants can use the polling tool to get members’ opinions on a new pizza flavor or use the quiz tool to create seasonal giveaways and gift lucky winners special vouchers or products.

In addition, superadmins will be able to understand members better, determine the most engaging type of content and plan them accordingly to meet their audiences' demands with the Community insights feature.

How to Create Viber Community

First, you need to set Community goals and guidelines to moderate your Community. Then, you can create your Viber Community by following the steps below. Keep in mind that you can only create a Community on your phone.

1. Tap the compose icon on the Chats panel of your Viber app and click on New Group.

Tap the compose icon and click on New Group

2. Select the contacts you would like to form a Community with and click next. Any contacts that you add at this stage will become admins. After that, you will be directed to the Choose group type page where you can choose to create a Group or a Community.

Select the contacts you would like to form a Community with

3. Select Community and fill in your Community details. Then, click on the checkmark at the top right corner. You have successfully created your Community and the contacts you’ve selected earlier will be notified.

Select Community and fill in your Community details

How to Grow Viber Communities

Viber allows you to grow your Community by sharing Community invite links. Superadmins have complete control over the accessibility of the link and can disable the existing link anytime. Follow the steps below to send an invite.

1. Select a Community on the Chats panel of your Viber app. Once you’ve opened a Community chat, click on the three vertical dots and click on Community info.

Select a Community, click on the three vertical dots and click on Community info

2. Tap on Invite and select who you would like to send an invite to on any messaging app.

Tap invite and share the invite link

For superadmins, follow the steps below to share the Community link.

1. Select a Community on the Chats panel of your Viber app. Once you’ve opened a Community chat, click on the three vertical dots and click on Community info.

Select a Community, click on the three vertical dots and click on Community info

2. Tap on Share Community link. You’ll be able to choose how you’d like to share the link. On the same page, you can choose to Allow all members to share the link or Disable the existing link.

Tap Invite and share the invite link

How Your Business Can Use Viber Community

There are many great businesses using Viber Community to its full potential. In this section, we will show you how they are doing this — and how you can too.

Create Promotional Viber Sticker Packs to Grow Communities

A promotional sticker pack is one of Viber’s advertising tools to attract users to join a Community. You can create free branded promotional stickers, which can be downloaded from the sticker market to convert Viber users to your Community members.

Examples of Communities using promo sticker packs

Communities like Barcelona FC and WHO create sticker packs for Viber users to download for free. In return, users will be added to the Community and will receive various updates, including new stickers which they can download and use for free.

Use Viber Community to Share Updates and Promotions

Many businesses use Viber Community to share updates and promotions with their Community. However, most businesses with this goal in mind do not allow Community members to participate in the conversation by restricting their writing privileges.

Examples of Communities using Viber Community for updates and promotions

Allowing members to reply in a huge Community will make it difficult for superadmins and admins to track conversations and reply to messages in a timely manner. This is when a Viber Bot Account comes into play.

Connect Viber Bot to Viber Community

Businesses that restrict members’ writing privileges have to connect their Viber Bot to their Viber Community to provide a medium for customers to message them if they have any inquiries or complaints.

Examples of Communities connecting Viber Chatbot to Viber Community

On the other hand, businesses using Viber as a two-way communication platform can either direct members to chat with them via click to chat links or start a chat with a connected Viber Bot in the Community.

Above all, Viber Bot is a must-have for businesses wanting to track and manage a high volume of messages on Viber. Contact Viber to connect your Chatbot to Viber Community.

How your business can use Viber Community

Want to have one-on-one conversations with your customers on Viber? Read on to learn how Viber Bot can help you.

Viber Bot for 1:1 Conversation and Bulk Messaging

Do you need Viber for one-on-one messaging and bulk messaging? Create your Viber Bot Account for free and connect to respond. io to start sending and receiving messages!

Viber Bot is an essential tool for businesses using Viber as the main messaging app to connect with their customers as it enables businesses to track and manage messages effortlessly. Learn more about Viber on our Ultimate Guide to Viber for Business blog.

How to create a public account in Viber: what it is and why you need it

Public accounts in Viber are an open profile of a public person, brand or community of interest. Any user of the messenger can connect to it to receive first-hand news, participate in discussions, and communicate with other participants. These accounts are easy to find in the "Public Accounts" section of your account. Just follow the link and select a community from the list, or search by keyword.

In this article you will learn how public accounts differ from ordinary ones, what they are and how to make your own public account.

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What is a public account in Viber and how does it work

Public accounts in Viber appeared relatively recently. Previously, it could be created by public figures and well-known brands. To do this, it was necessary to apply, get permission, and then deal with the registration of an account and attracting subscribers. Today, anyone can register a public account. Moreover, you do not need to exit the messenger interface.

Now public accounts in Viber are called Communities.

An unlimited number of participants can connect to a public account. The account owner has the right to appoint administrators and moderators who will monitor compliance with the rules of the community. The participants themselves can read the news of the public account, search for information through chat bots and communicate with other subscribers.

Differences between public and regular accounts:

Participant data remains confidential. Phone numbers are hidden.
New users see the entire message history. Nothing will be left without attention.
Boundless communication. Any user can write a message to another chat participant.
Chat messages can be liked, quoted, asked for the opinion of other chat participants by mentioning their names.
Admins will see full statistics about the growth of the community in Viber and can be downloaded in a CSV file.

A chatbot connected to a public account will make communication even more comfortable. Through it, subscribers will find useful information for themselves, get acquainted with the rules of the community, and read interesting news.

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Types of publics in Viber

All public accounts in Viber can be divided into two types - communities and bots. In communities, users can learn interesting news, chat with each other, share pictures and gifs in a general chat.

Viber bot subscribers can only perform the actions that are specified in the chat bot algorithm. For example, using a bot in Viber, you can find a soul mate or quickly find a recipe for your favorite dish. It is not possible to communicate with other chatbot subscribers.

Interesting: How to send messages in Viber

How to create a public account in Viber in 2019

To create your own public account in Viber, log in to the messenger and click on the envelope icon at the bottom screen. In the window that opens, click on the "Create Community" link.

In a new window, the messenger will show a mini-list of the benefits and features of communities in Viber. Scroll through and read them or immediately click on the "Create Community" button.

In the next window, enter the name of the public account, its description, upload a photo for the avatar.

When you fill in these fields, your community chat will open. You can upload information to it for future subscribers - for example, messages with public account rules, important information with links to the site or communities in social networks, pictures, polls, and much more.

After creating a public account, you will have to promote it. Post a link to the community in Viber on your website and social networks, send it to your contacts in your address book. And so that your public account can be found in the general list through the search, send at least one message to the chat and invite at least 5-6 people.

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DRIMENTS AND SHIDSTION OF THE AMPOSITION AND SHIDS reading 5 min Views 534 Published 09/13/2019

Public accounts in Viber appeared not so long ago. Previously, only famous people and brand representatives could register them.

To organize a Viber public, you had to submit an application, wait for permission, and only then customize the page, fill it in and design it. Over time, the app has changed its public policy. You can find information about transformations in this article.

Content

What is a public account
What is needed and how
varieties
works and the difference from the usual
who can create
Application
Stamping Instructions for creating a publicity public
How to find the desired public chat

, what is the Pable .

Public accounts in Viber are similar to similar pages in other social networks and messengers.

This type of account refers to an open profile of a celebrity, brand or group of people of interest, to which anyone connects.

What is it for and how does it work

Account subscribers learn news, discuss interesting topics, and also talk with other members.

Viber public accommodates countless account users. The owner of the page can give some participants the status of a moderator or administrator - they will monitor compliance with the rules of the community, identify violators and delete them.

Viber users can view interesting public accounts in several statuses: as a guest, reader or subscriber. The guest is not a reader or subscriber of the account, he can only view profile updates. The reader receives notifications about new content in a public chat, a platform for communication between members of a public account.

Subscriber status allows the user to chat with the owner of the public profile. To become a member, just send a message to your public account.

Varieties

There are several types of public accounts in Viber:

Community. This account allows members to get news, send letters to each other, and send pictures and GIFs to the general chat.
Bot. Users subscribed to the bot cannot communicate with each other. Each bot is tailored to a specific topic or a catalog of several topics at once. So, there are dating bots that will help participants find a soul mate, or bots that share records of delicious recipes with subscribers.

Difference from the usual

A public account in Viber has several features, which at the same time are undeniable advantages:

Who can create

In theory, every user can create a public account in Viber. However, this rule does not always work in practice.

It all depends on the administration of the messenger: it is she who considers user applications for creating a profile. She is also involved in the approval or denial of the request. The Viber administration is much more willing to consider applications from media people, large companies and media representatives - their applications are deleted much less frequently.

Important! Do not trust the services of unknown companies that are going to create a public for money - this is a scam. This service is free.

Applying

Before submitting an application to create a public account, you need to make sure that you can provide the administration with the following data:

E-mail. It is important to note: if you are creating an organization profile, use corporate mail.
Links to the official website, social media account or official community.
The phone number that was used when registering with Viber.

To create a public profile, you need to fill out a form, which will later be sent to the messenger administration for consideration. The application must include name, mail, phone number and country of residence.

After the request is considered, an SMS message will be sent from the messenger.

Step-by-step instructions for creating a public account

Creating a public account.

You can create a public in Viber by following the algorithm of actions:

You need to go to the "Contacts" / "My Public Accounts" section.
In the page that opens, click the blue icon at the bottom of the screen.
Next, click the "Start" button and select the category and subcategory of your future page.
It is important to place the most detailed and complete description, as well as add an "avatar" - a title image that reflects the essence of the account. Pay special attention to the account name. You should not call it in such a way that it offends someone, humiliates or promotes prohibited elements.
Next, you need to enter your data, check the "18+" box if the profile will broadcast photos and videos that are not intended for viewing by persons under 18, and click the "Create" button.

By the way, accounts can be easily deleted and disabled at any time.

Help. The profile creation algorithm is suitable for iPhone with IOS, and for Samsung, and any other Android phones, as well as for computers.

How to find the right public chat

This can be done using the messenger search engine (the "Find" button).