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How to Make International Calls for Free

Calling friends and family members is usually a top priority for anyone traveling or living abroad. Whether you’re feeling homesick, would like to tell a loved one how much you’ve missed them, or need to converse with a colleague who happens to be located in a different country, calling abroad can end up getting quite pricey. Take it from someone who nearly spent the amount of money it cost to buy flight ticket calling her then-boyfriend and best friend while she was abroad.

Instead of having to deal with extremely high phone bills (and a rather unpleased father), making international calls for free or for a low rate is something everyone should know how to do. If you need a guide on how to make international calls for free but don’t really feel like rummaging the web for your answer, we’ve got the exact answers you’re looking for right here. Let us guide you through the process of international calling using your smartphone.

How to Call Abroad For Free

Nowadays, several apps including our very own Viber, are able to connect users through their desktop, mobile or tablet to their friends and family no matter their physical location. Thanks to VoIP (Voice over Internet Protocol), a revolutionary method that takes analog audio signals and turns them into digital data that can be transmitted over the internet, international calling, which was once considered quite the luxury, has now become something every person is able to do for free.

As a cross-platform instant messaging and VoIP app, Viber enables you to call, video call and message other Viber users for free no matter where you are. How does it work, you wonder? Viber uses your 3G, 4G or Wi-Fi internet connection to enable you to call abroad for free no matter where you are. You should, however, be aware that there could be mobile data charges if you have exceeded your data plan. If your data plan is not unlimited, though, simply use a Wi-Fi connection as often as possible to avoid additional charges. And if you’re not sure about your data plan restrictions, contact your service provider for further information.

Here’s how to use Viber to call abroad for free to make international phone calls from your iPhone or Android. Simply follow these instructions:

From the contact list:

1.  Choose to view only Viber contacts

2.  Select the contact you want to call

3.  Click Free Call

From a one-on-one chat:

1.  Open your chat with the contact you want to call

2.  Click the Call button

From the calls screen:

1.  Open the calls screen

2.  Click the phone icon next to one of your recent calls

OR

1.  Click Open Keypad

2.  Enter the Viber user’s phone number in the correct format (+Country Code – Area Code – Phone number)

3.  Click the Call button

You can also make free Viber to Viber calls from your desktop either by selecting a contact from your existing contact list or by typing in a contact’s phone number through your keypad. Here’s how to get it done by desktop in case you’re busy charging your phone in the meantime:

From the contact list:

1.  Open Viber

2.  Open the contact list

3.  Select the contact you would like to call (Only contacts with the Viber badge can be called for free)

4.  Click on the Phone Icon

5.  Select Free Viber Call

From the keypad:

1.   Open Viber

2.  Select the keypad icon

3.  Type the number you would like to call

4.  Select the call button

Make @Viber your go-to app for free calls and messages no matter where you are in the world!- Click to Tweet

Making International Calls Using Your Smartphone

Now that you’ve got all the instructions you need on how to call abroad for free using your phone or desktop, you should know what other options are out there for making international phone calls to your family or friends who don’t have a Viber account.

While the majority of the world’s population owns a smartphone, there still are those who don’t own one, don’t have an internet connection or don’t have a Viber account. That’s where Viber Out comes into play, helping you get in touch with your loved ones no matter their circumstances.

Viber will never complete a call to a non-Viber user without first telling you that you’re about to make a regular call and requesting permission. However, if you know you’ll be making international calls on a regular basis, purchasing Viber Out credit is your best choice. Not only will it save you money but it will also prevent your having to search for cheap international calling alternatives.

With Viber Out you’ll be able to call anyone, no matter their location or circumstances. Call at a flexible and low-rate by choosing the option that best suits your needs:

Credit plans:

30-day calling plans:

Monthly subscription plans

Now that you not only know how to call abroad for free but also how to make international calls using your smartphone, you’re all set to go on your summer vacation, resting assured that your loved ones will be up to date regarding your trip with Viber’s help.

Chats & Calls on the App Store

Description

Viber is a secure, private, fun messaging and calling app, connecting over a billion people worldwide!

With group chats, disappearing messages, reminders, and more, you can do it all with Viber!

Make Free Audio and Video Calls
Enjoy unlimited Viber-to-Viber calls with up to 50 people and make crystal-clear audio and video calls to anyone in the world. Great for connecting with friends, family, and colleagues!

End-to-end Encryption
On by default for all 1-1 calls, chats, and group chats, end-to-end encryption allows to you to communicate with confidence knowing that all private messages are, well, private. No one, not even Viber can read your messages.

Open a Group Chat
Catch up with friends, family, and coworkers by opening a group chat for up to 250 members. Use polls and quizzes, @mentions and reactions to get the most out of your group!

Send Free Messages
Staying in touch has never been easier. Send a free text, photo, sticker, GIFs, or video message, along with many other types of files. Viber is a great alternative for fans of SMS texting!

React to Messages
React to messages with emojis to express exactly how you feel in your 1-on-1 and group chats!

Self-Destructing Messages
Send Disappearing Messages in your 1-on-1 and group chats by setting a timer for each message. Choose how long the recipient has to read your message - 10 seconds, 1 minute, or up to 1 day!

Express Yourself with Lenses GIFs and Stickers
Characters are unlimited on Viber! Get creative with fun, funny, and beautifying Viber lenses. GIFs and over 55,000 stickers also await you - you can even create your own!

Communities & Channels
Whether it's sports, news, cooking, travel or entertainment, get the content you really want and connect with others with similar interests. Interact with an unlimited number of people, about a shared topic or passion. Start your own, and enjoy more ways to engage your members and subscribers!

Make Low-cost Calls to Landlines with Viber Out
Call any landline or mobile phone with Viber Out’s low-cost international calling service.

Viber Out Subscriptions are bundled minutes to call a specific destination, which can be purchased in-app and be renewed monthly or weekly depending on your plan. If you subscribe via iTunes, payment will be charged to your account when the purchase is confirmed. Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Your Account will be charged for this renewal up to 24 hours before the end of the current period at the rate of your selected plan. You can manage your subscription and turn off auto-renewal at any time by going to your iTunes account settings on your device.

Viber is part of the Rakuten Group, a world leader in e-commerce and financial services. Start using your unlimited call app for free today!

Terms & Policies: https://www.viber.com/terms/

Version 19. 1.2

Every update has behind-the-scenes upgrades to make Viber better ;) Always get the latest version for the best Viber experience

Viber respects your privacy and it is a top priority for us, just like it is for you.

Ratings and Reviews

444.1K Ratings

Fix the last update. It is broken!

UPDATE: I’ve been contacted by support, it seemed like they really care to fix the problem. With new update my Viber is working without any problems. I really hope that they will not have any problems like this in the future. So… because support contacted me within 24hours, because they tried and care to resolve problem I changed my review to 5 stars.

I’ve been using this app over 6 years. I was even recommending it to all my family and friends. It is awesome, fast, never any problems with audio or video calls until the latest update. Since I updated it to the newest version it went down the hill. App start kicking me out, then it finally stopped doing that but then it start freezing. It froze for few minutes and then crash. I can’t do anything. I can’t back it up, I can’t report a problem, I can’t contact support… Nothing! I even tried removing the app and downloading it again. Even that didn’t help. It is so frustrating! I saw in the comments that I am not the only one with this problem. I really hope you will fix this problem soon.

We've heard about this from other people as well. We're collecting information from people who are experiencing this issue and would be really glad to hear more about it from you. Could you provide some more detail? You can do that here: https://vb.me/store-en

Not possible to restore chat on secondary device (iPad)

I have been a loyal and frequent user of Viber for at least a decade now. Viber has been my app of choice over all other chat services, including phone text. Viber has been serving me great until recently. The most recent update has deleted my account from my secondary device (iPad). After several unsuccessful attempts to log back in and restore my chat history, I found an article on the Viber support pages which clearly states that it is no longer possible to restore 1-on-1 chats and group chat history on a secondary tablet device. Which is very strange, because chat history actually syncs perfectly on a secondary computer device. Why was this important functionality suddenly removed? What is the point of backing up chat history if I can’t sync with my secondary tablet devices? When I start a chat on the primary device, I am no longer able to pick it up on my secondary device. This makes the app on the secondary device useless, so unfortunately I had to change my previously solid 5-star rating to 3 stars. App developers - please fix this problem, and re-enable seamless chat history sync across all devices, as it works on the competitor apps. Otherwise the Viber app becomes completely pointless on the secondary devices. Thank you.

Hello Anika,
Thank you for reaching us, please share the details with our support team by opening a ticket mentioning Play Market and adding all relevant information to escalate the feedback and assist you: vb.me/store-en Thanks!

App crashes when doing chat history restore

I have been an avid user of the app for 7 years and it’s been great with the stickers and gifs that make messaging interesting. But I’ve had problems receiving and sending messages in the past month. I made sure I am using the latest version of the app and iOS software. So when that did the fix my problem, I opted to delete and reinstall the app since that seemed to fix the issue for some people.

However, when I tried to restore my chat history, the app would crash after 1% and revert to my phone’s home screen. When I try opening the app, the restore screen would pop up and again crash after 1%. Granted I have about 28gb of chat history, but I have enough phone and iCloud storage that it shouldn’t be an issue. I reached out to the Viber support team, but after the quick initial response with their “solutions” and me answering “No, tried it, still crashing on me,” I haven’t heard back from them which has now been 5 days.

I really hope that they are working on the issue and not just keeping me on a shelf of “to-work-on-later” issues. But until I receive a viable solution to the problem, the app will remain deleted for me since when (and if) the restore eventually chooses to work for me, I don’t want new messages to be erased.

Hi,
Thanks for taking the time to let us know. We're actively investigating this issue and collecting information from people who are experiencing it. Would you mind sharing more details? You can do so here: https://vb. me/store-en

The developer, Viber Media SARL., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Location
  • Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Location
  • Contact Info
  • Contacts
  • User Content
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • User Content
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller
Viber Media SARL.

Size
231.7 MB

Category
Social Networking

Age Rating
17+ Unrestricted Web Access

Copyright
© Viber Media S.à r.l.

Price
Free

  • Developer Website
  • App Support
  • Privacy Policy

Supports

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The Ultimate Guide to Viber Business [Sep 2022]

If Viber is popular with your customers, you must have wondered how to use Viber for business. Do you want to know how to get a Viber business account and how Viber for Business pricing works? What is the difference between Viber Business Messages and Viber Chatbots? This guide will answer those questions and explain the best ways to use Viber for business.

What is Viber?

One of the first messaging apps, Viber was launched in 2010, before LINE and Messenger even existed. It's free to use and more focused on calls than other messaging apps, with a VoIP feature called Viber Out (more on that later). nine0003

The Viber app has three main tabs. The Chats tab contains conversations with contacts, Viber business accounts, and Viber communities. Ads sometimes appear in the chat list.

Viber application interface

The Calls tab displays contacts and recent calls. Here users can add new contacts or invite friends to Viber. Users can also use Viber Out to call contacts.

The "More" tab contains everything else, such as settings. It is also used to promote Viber Out and the Sticker Market. Although the Viber sticker market is not as big as LINE, its sticker packs are quite expensive. nine0003

Viber's unique features

Viber has several unique features that make it different from other messaging apps. These are Viber Communities, which are large interactive groups, and Viber Out, which allows you to conduct voice chats.

Viber Communities

Long-time Viber users are familiar with Viber Communities, huge chat rooms that are commonly used as celebrity and company fan pages. Users can follow Viber Communities and interact with companies by asking questions in a public group chat or by participating in surveys. nine0003 Communities of brands and public figures in Viber

Viber communities are not searchable by default. However, you can request that your Viber community be added to the search list. Remember that Viber only indexes communities with more than 1,000 members.

Once your Viber community appears in the search list, you can link it to a Viber Chatbot account, one of the options for a Viber business account. We'll cover the types of Viber business accounts in the Accounts section. nine0003

Viber communities appear in the main chat list, next to all private and group chats. In a way, this allows brands and public figures to feel more accessible. Viber claims Communities are driving growth, but it looks like Viber Out is the feature that's making headway.

Viber Out

The flagship VoIP feature, Viber Out, allows you to call mobile and landline numbers. It is similar to Skype, where users buy credits or monthly calling subscriptions. Viber's user base continues to expand by attracting users who use Skype for calls. nine0003 Viber Out offers competitive rates compared to Skype

Skype is losing its market lead thanks to Viber, which offers users cheaper calling rates to countries such as the Philippines and Tajikistan. The Philippine Viber monthly plan with 120 minutes costs only $9.99 per month, while the equivalent Skype plan costs $15.59.

The Viber Out feature is driving user growth in Eastern Europe and Asia. With over 2.3 million overseas Filipinos and over a million Tajiks using apps like Viber to call home, the company is just getting started in that user niche. nine0003

Where is Viber popular?

With over a billion users worldwide, Viber is one of the top 5 messaging apps, mainly concentrated in Eastern Europe, the Middle East and Southeast Asia.

To better understand the popularity of Viber, let's look at the monthly active users (MAUs). As of 2021, Viber reported 820 million active users, a huge increase from the 260 million it reported two years earlier. nine0003

During the pandemic, the number of users grew rapidly as people turned to online groups to communicate and share information. Viber has fueled this growth with initiatives such as Covid-19 chatbots and e-commerce support. Application usage remains high in key markets.

Regions where Viber is most popular (2021)

The most concentrated group of users is in Ukraine, where as of September 2021 the application was installed on 9 phones7% of Android users. Viber is also extremely popular in the Philippines and Myanmar, growing faster than local competitors such as WeChat and LINE.

If your customers are located in these regions where Viber is dominant, consider using Viber for business.

Viber Business Account Types

Viber Business Accounts have changed due to the new Viber policies and plans introduced in September 2022. There are now two options for business accounts: Viber Business Messages and Viber Chatbots. nine0003

We will briefly explain what Viber Business Messages are and then discuss how you can use Viber chatbots as a Viber business account. Both options are effective ways to send business messages of a transactional, promotional, or conversational nature.

Viber for Business: Viber Business Messages

A Viber Business Messages account allows businesses to send messages to customers using their phone numbers. It is typically used by large companies to send large amounts of transactional messages such as user authentication and status alerts. nine0003

However, you are not limited to transactional messages. It can also be used for promotional and conversational messages during a 24 hour session.

Viber Business Messages allows businesses to send transactional, promotional and conversational messages.

A big advantage of Viber Business Messages is that it uses SMS as a fallback when you're not connected to the Internet, so you can be sure that your messages will be delivered.

Disadvantages? Sending messages is subject to charges, which vary by region. In addition, a lengthy setup and verification process is required, as well as a subscription to the services of a Viber partner, which further increases the costs. nine0003

For SMBs, we suggest using Viber Chatbot as it allows you to send up to 10,000 messages per month for free.

Viber for Business: Viber Chatbot

Viber Chatbot can be used as a business account that customers can interact with. As the name suggests, Viber Chatbot accounts can use automatic messaging. However, they can also be connected to a messaging platform to send messages to customers manually or through automated workflows. nine0003

As long as you don't spam your customers, you can use your Chatbot account to send transactional, promotional, and conversational messages.

Viber Business Accounts for Business

Viber Chatbots are relatively similar to business accounts in other messaging applications, but they have one feature we haven't seen anywhere else - a customizable keyboard! The in-app developer tools allow you to customize the keyboard that the user sees when interacting with your bot. nine0003

Viber chatbot pricing

In the past, a Viber Chatbot account was completely free and there were no limits on messaging or number of contacts. This is no longer under the new commercial plan introduced in September 2022.

Now, as soon as someone writes a message to your business, a 24-hour messaging window will begin. Exchanging messages with clients within a 24-hour window is also known as chatbot session messages . However, when the session ends, you need to resume the conversation with messages initiated by the chatbot.

Businesses are given up to 10,000 free chatbot initiated messages per chatbot. In order to send more than 10,000 messages initiated by the chatbot, you need to agree to the terms of the Viber Commercial Bot plan, make a deposit and pay for messages over the established limit. The fee varies by country. nine0003

How to create a Viber business account

To create a Viber business account, you will need a Viber chatbot. Creating a Viber chatbot is very easy. All you need is a personal Viber account and go to the Viber admin panel to launch the Viber chatbot

1. Login at in the Viber admin panel. Enter here the phone number registered in your Viber account.

How to create a Viber business account: Start from the Viber 9 admin panel0002 You will then be prompted to enter a verification code sent to your Viber account.

2. Add information about your business . Add a photo and basic information about your business. You can change this information later from the app.

Creating a Viber business account

Here are a few things to keep in mind. There is a Map to select the country of your business, but the search bar does not work. Simply move a pin on the map to your business location and the country will change accordingly. nine0003

In addition, there is an "Adult content" checkbox; if you check this box, your Viber chatbot will not be able to be accessed by users who are not of legal age.

3. Click the create button at the bottom of the form. When your Viber business account is ready, you will receive your token.

Viber business token

You will notice that there is no place to manage messages sent to your Viber bot as Viber does not have an interface to send or receive messages. To start chatting with customers, create a respond. io account and connect your Viber chatbot. nine0003

Using Viber for Business: Best Practices

You are probably used to communicating with customers via email, phone or SMS. Communication through messaging apps is a little different. In this section, we will look at some best practices for using the Viber chatbot to communicate with customers.

Viber for Business: Finding Customers in Viber

While Viber assigns user IDs based on phone numbers, you can't just import contacts from a CRM site. To get your customers as Viber contacts, you need them to message you first. This restriction was created by Viber to prevent spam marketing. nine0003 Start communicating with customers

There are several useful tools to get customers to write to you first. You can send chat links and QR codes, install a Viber chat widget on your site, or reach new customers with Viber ads.

Chat links and QR codes

In the Viber admin panel, you can generate a QR code that customers can scan to start a conversation with your Viber chatbot. Keep in mind that you will not be able to start communication until you connect your account to the mailbox using the token. nine0003 Generate a QR code for customers to scan with the Viber app

QR codes work like Messenger Codes, converting offline traffic such as pedestrians in a store into Viber contacts. You can also add a QR code to your website or email. The QR code only works if the user's phone has the Viber app installed. It won't work on the desktop version of Viber as desktops can't scan the code.

You can also create a shareable chat link so contacts can contact you on both desktop and mobile.

All chat links will only work if users install the Viber app. Users accessing the site via mobile phone go directly to the app. On desktop, the link directs them to Viber for desktop, which needs to be installed if it isn't already installed. nine0003

Viber allows you to create URI links, not URLs. The URI points to a part of your bot, either the opening conversation page or your profile information page, depending on how you set it up. Please note that if the link goes to your profile information page, it will not work on desktop.

Viber Web Chat Widget

Another way to get customers to message you when they visit your site on mobile or desktop is to add a Viber Web Chat widget. This is a pop-up window on your site that allows visitors to message you by clicking on the Viber icon or by scanning a QR code. nine0003

To set it up, Viber Chatbot needs to be connected to respond.io. As with shared QR code links, the chat widget will only work for users with the Viber app installed.

Viber for Business: Advertising

You can also promote your Viber Chatbot with Viber ads. Ad formats include desktop ads, post-call ads, banner ads, and promotional stickers. Each of these will take the user to your Viber business account profile. nine0003 Advertising after downloading a Viber sticker

The most interesting format is Viber stickers. When users download branded sticker packs, they automatically subscribe to the Viber chatbot. Advertising on Viber is designed for large companies. To apply, please fill out this form.

Sending messages to customers using the Viber chatbot

Once customers have initiated a contact on Viber, you can start messaging with them. In this section, we will discuss 1:1 messaging, broadcast messages, and group messages. nine0003

Viber for Business: 1 to 1 messaging

Most business messaging app accounts block all replies after using the messaging window for a while and don't provide read receipts. Viber chatbots are more business friendly as they allow a limited number of messages outside the window and provide read receipts.

When you send a message, you expect it to be delivered, right? Luckily, Viber sends message statuses through your connected messaging platform so you can see if a message has been delivered, read, or not sent. nine0003

Also, some messaging app business accounts automatically mark messages sent by customers as read, so they might get annoyed if you don't reply right away. Messages from a Viber business account will be marked as delivered but not viewed.

Viber for Business: Broadcast Messaging

Once you've mastered 1:1 messaging, you're ready to explore Viber Bulk Messaging. Remember that messages in Viber can only be sent to users who first sent you a message. nine0003 Viber Broadcast messages

Viber does not limit the amount of content broadcast. However, messages that exceed the monthly limit will be charged Make sure your connected business messaging platform has a broadcast feature.

Remember to be careful when broadcasting, as Viber contacts can block you if they think they're being spammed. If your Viber chatbot gets blocked, you will see an error message like: Failed to send message. The user is no longer subscribed. nine0172

Viber for Business: Group Messaging

In addition to sending broadcast messages, you may want to have interactive discussions with large groups of customers to share information and get feedback. Viber has three group messaging options: Groups, Channels, and Communities.

Viber groups

Groups are limited to 250 members and Viber bots cannot join or lead a group. However, you can create groups with a personal Viber account under your business name. nine0003 Viber chatbots cannot join Viber groups.

They can be used by micro-enterprises or to communicate with small groups of customers.

Viber Channels

Channels is a one-way group communication option from the enterprise and is not available in all countries. They can have an unlimited number of members. Only admins can post to a channel, but members can answer polls or quizzes.

When a certain number of members is reached, which Viber does not specify, channels may become public. This means they will be searchable on Google and non-members will be able to view the preview channel. nine0003

Viber Communities

The communities we talked about above are similar to channels in that they have an unlimited number of members. Unlike channels, they allow two-way communication, which increases the level of interaction but requires moderation efforts.

How to use Viber for business for support, sales, and marketing

Now that you know how to get contacts and send them a message, let's take a quick look at some of the Viber chatbot apps connected to respond.io. With Viber, you have many use cases for marketing, sales, and support. nine0003

Viber Business for Marketing

Since Viber has fewer promotional message restrictions than other messaging applications, it is easy to use for marketing purposes. Even with the new restrictions on free messages, its cost remains relatively low.

By connecting your Viber account to respond.io, you can broadcast promotional messages to your contacts to let them know about new products and latest offers.

You can also interact with members of Viber Communities through activities such as contests or giveaways. Encourage community members to talk about your brand with promotional stickers. nine0003

Viber Sales business

Sales professionals want to connect with potential buyers where they are most likely to interact. If a large number of potential customers use Viber, this is the best place to contact them.

Viber chatbot connected to respond.io allows you to set up automation to shorten the sales cycle by quickly answering questions and qualifying leads. Alternatively, you can use respond.io to integrate your Viber inbox with CRM or data enrichment software. nine0003

Viber Business support

Your Viber business account is a great way to provide support to customers who use the app frequently. When someone contacts support, they will most likely send the first message and you can reply to them for free within the messaging session.

By connecting to respond.io, you can provide support faster with automated messages, get a complete overview of customer chat history, submit customer satisfaction surveys, and more. nine0003

Are you ready to get started with Viber for Business? Sign up for a free trial of respond. io and connect your Viber Chatbot account today!

Further reading

We've covered all the most important aspects of using Viber for business. Read these articles if you are interested in using other messaging apps for business:

  • Everything You Need to Know About WhatsApp Business
  • The Ultimate Guide to Using Telegram for Business
  • The Complete Guide to Using Kakao for Business

Rakuten Viber Goes Fintech and Launches Chatbot Payments

Home » Archive " News " » Rakuten Viber goes into fintech and launches payments in chatbots

10/28/2020, 13:08

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Photo:

On the eve of its 10th anniversary, Viber, one of the most popular instant messengers in the world, announces the launch of chatbot payment functionality. nine0003

Rakuten Viber, the owner of Viber, one of the world's leading applications for free and secure communication, announces its entry into fintech services and launches a new Chatbot Payments feature. Now Viber users will be able to use the app to purchase goods and services by making payments through Google Pay or another payment system available on the device.

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Viber decided not to limit itself to messenger functions, but to build a service platform that satisfies all the needs of modern users in terms of functionality and security. The first country where the feature will be launched will be Ukraine, and in early 2021, Viber plans to launch payments in other markets, incl. in Russia. nine0003

With the growth and development of instant messengers and social networks, users are increasingly paying attention to additional features and capabilities of services. Today, the usual stickers, GIFs and video calls are no longer enough. The audience has a growing interest in various payment options within instant messengers. Back in 2017, 64% of millennials showed interest in P2P messaging apps. In 2020, the pandemic has increased the need for such functionality. Viber, realizing this, announces a decision to move towards the development of payment services on its platform, paying special attention to maintaining user privacy. nine0003

The new feature will allow you to securely buy goods and services directly from sellers in their authorized chatbots in Viber. The user needs to add their credit or debit card to their Google Pay account or other mobile payment system, if their bank supports one of these services, after which the payment option will become available in all chatbots based on the Viber API.

The mechanics on the business side are as follows: a merchant or company that wants to accept payments on Viber must connect to a service provider that supports this type of payment, create a chatbot on Viber, and allow payments. nine0003

Viber Chatbot Platform:

  • Business-friendly: Chatbot Payments is an easy way for any small, medium or large business to use Viber as one of their sales channels.
  • Scalable: Get to market quickly in any country where mobile payments are available.
  • User-friendly: the Chatbot Payments feature allows you to make purchases, pay for the services they use (for example, utility bills, delivery, transport, etc.) in a few clicks directly in the messenger. nine0226
  • Secure: all sensitive payment information is encrypted and is not shared with chatbots, Viber or third parties.

Viber has partnered with trusted chatbot developer partners and payment service providers to bring the new feature to millions of messenger users around the world.

“We are very pleased that Viber is developing not only as a messenger, but also as an integrated platform that meets modern market requirements. When launching new services, we primarily focus on the needs of users, the privacy of their data and security. A priority task for us as part of the launch of the “Payments in Chatbots” function is to provide users with the opportunity to conveniently and securely make payments in Viber,” commented Jamel Agawa, CEO of Rakuten Viber .

Learn more