How to email instagram help center
How Do I Contact Instagram Support by Phone / Email? IG Customer Help
Contacting Instagram is easy to do. The problem is that receiving a response back, let alone a resolution to your issue, is very difficult. It’s important to know all of your options for making progress with Instagram support. This article covers the best strategies for getting the help you need.
Contents
Instagram Contact Number & Instagram Contact EmailInstagram’s contact phone number is 650-543-4800 and their contact email is [email protected], but please note it’s highly likely you won’t receive a response to your inquiry via these channels.
What Are My Options?Unfortunately, if you’re a normal Instagram user, your options are relatively limited to the official channels. I know that’s hard to hear, but it’s the unfortunate economics of a free app. You and your attention are the product. That means if one of Instagram’s 700 million “products” has an issue, it’s not a high priority problem. They won’t spend hundreds of dollars trying to fix it. It’s smarter for Instagram to simply ignore that issue and work on a new money-making product instead.
If you’re an influencer or a content creator with more than tens of thousands of followers, there are unofficial escalation paths with varying degrees of success. We’ll cover some of those at the end.
Why Is It So Difficult To Contact Instagram Support?Instagram has over 700 million users and the number of support requests they receive is staggering. If only 1 in every 100 users contacts Instagram once per year, that is still over 7 million support requests a year, or 18,000 per day. Now some of you may be thinking, ‘well that’s only 700 support requests per hour’, which should be a possibility for a company with Facebook’s resources.
We’re honestly not sure. We understand it’s not an easy issue; sometimes non-automatable problems simply can’t be fixed at a large scale for consumers of free apps, but at the same time the much smaller slice of influencers and content creators with tens or hundreds of thousands of followers certainly deserve some attention.
These Instagram users keep the masses using Instagram and drive Facebook’s stock price up and to the right. They deserve to have a better path for escalating support issues to Instagram.
If you’re a normal Instagram user, it’s still possible to receive help, it’s just less likely. Your best bet is to submit a support request from Instagram.com. Follow the instructions below:
- Click through to Instagram.com
- Scroll down to bottom of Instagram.com and click Support
- In the left-hand menu, click Privacy and Safety Center
- Click Report Something
- Click on the type of issue you’re experiencing
- Look for a link that says report it
- Each issue has a unique form to fill out
As an influencer, you are likely to be targeted for attack. It will most likely be an attempt to take control of your account for monetization, or to steal your name, probably to sell it.
If you hang out in the right Facebook groups, you’ll see posts daily from influencers looking for help reclaiming control of their accounts.
As we covered above, Instagram does not have an official escalation path specifically for influencers. Your escalation attempts through the standard channels are going to get lumped alongside the thousands of users with no profile picture and 0 followers submitting requests.
This means your best bet is through the murky unofficial channels. These consist of finding an individual with a contact at Instagram, most commonly a friend or a person who has had to engage with Instagram on behalf of their business, such as an employee at a large advertising partner.
If you’re reading this article, it’s likely you don’t have a friend who can help, so be prepared to spend some money. The lack of official support has created a gray market of employees providing unofficial Instagram support services for thousands of dollars depending on the task.
Depending on how much revenue the account generates, how important it is to your brand, and the amount of work put into building your audience, it can definitely still make sense to spend a lot to reclaim your account.
How to Contact Instagram Support in 2022
With more than a billion monthly active users, no wonder the Instagram support team is overwhelmed, and it takes so much time for them to get back to users. But that's only one thing. Another is that it's complicated to reach Instagram support whatsoever.
In this blog post, we'll talk about how you can contact Instagram support in 2022, which ways of communication with the Instagram support exist, and how to make sure the platforms' support agents get back to you.
But before we proceed, open Instagram's Help Centre to find troubleshooting guides that might assist you with the issue.
💡Or take a look at these articles in our blog and find a solution to your issues there:
- Instagram Couldn’t Refresh Feed: How to Fix It
- How to Fix Instagram ‘Try Again Later’ Error
- Instagram Music Isn’t Available in Your Region: How to Fix It
- How to Fix Instagram ‘Try Again Later’ Error
- Action Blocked on Instagram: What Triggers It and How to Get Rid of It
How to Get Instagram Support Through the Help Center
Instagram's Help Center is where you should start if you're encountering an issue with the platform.
The Help Center has multiple troubleshooting guides, tips, and advice on getting rid of the error or issue.
To find the Instagram Help Center from your computer, head over to Instagram's website directly.
From a smartphone, follow these steps:
- Open the Instagram app on your iOS or Android device.
- Tap on your profile picture and find the three lines at the top right corner of your screen.
3. Select Settings.
4. Tap Help, then → Help Center.
You will end up on Instagram's Help Center, where you can find the guides you need.
If you need to report a problem or find your current support requests, just find the related buttons on the same page and tap on them.
Instagram’s contact email is believed to be [email protected].
There are three publicly available Instagram phone numbers could be found online.
- Instagram Headquarters: +1 650 543 4800
- or +1 415 857 3369
- Instagram for business: +1 660 745 3051
Note that it's improbable you'll get a response through them (both the email and phone numbers) at all since these are automated channels that are barely even checked by humans.
Since its launch in 2010, Instagram has never officially announced it has an email address for customer service or customer support.
The good news is most issues with your Instagram account can be solved by visiting the Instagram Help centre with no need to email the Instagram customer service team.
Instagram for Business Facebook Page
Visit Instagram for Business Facebook page, and via a private Facebook message, you can reach the Instagram Support team on their Facebook business page. This is the best way to send Instagram a direct message.
Reach Instagram Support on Twitter
The official Instagram account on Twitter (@Instagram) has been seen responding to some users; however, they seem to always direct you to the Instagram Help Center.
Contact Instagram via Your Facebook Ads Account Manager
If you use Facebook ads to promote your business or your page as an influencer on Instagram, you are assigned a Facebook Account Manager.
You can submit your enquiry through the manager.
Considering that you pay money to Facebook and Instagram, they are likely to come back with a solution rather quickly.
Instagram Customer Service Chat
Instagram doesn't offer live chat at this moment.
How Long Does It Take for Instagram Support to Respond?
It commonly takes about a week for a support team to get back to you with a response. Don't forget to check your spam folder while waiting for the response. If you've waited more than three weeks and still got no response, you can send another enquiry.
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How to write to Instagram support: all the ways
In Instagram, as in any social network, there is a possibility of problems.
Many of them can be solved by yourself using the help center, however, in the absence of an answer to the question that has arisen or any difficulties, outside help is often needed. That's what Instagram has a support service for. How to ask for help if you need it? Where should i write?
In the article we will analyze the following questions:
| No. | Question/Problem |
|---|---|
| 1 | How to write to the support service: 1. From the phone 2. From the computer |
| 2 | How to create a request for access to a profile without access to an account |
| 3 | In what cases you need to contact support |
| 4 | How long does it take for Instagram support to respond |
| 5 | What to do if the answer is not received |
| 6 | How to avoid problems with your | account
How to contact support
There are several ways to contact support in case of problems with Instagram.
You can either call the platform hotline or write a letter.
| Mobile dialing | +(1) 650-543-4800 |
| For dialing from a landline | 8-10-1-650-543-4800 |
The hotline is suitable for those who prefer to discuss problems with a real person, but it is not available to everyone.
First of all, due to the fact that you will have to speak in English, and secondly, a significant fee is charged for international calls.
A letter to the support service is written in Russian and is absolutely free. Before sending, you need to make sure that your email specified in your account is working and that you have access to it. You can write to the support service both from the phone and from the computer.
From phone
The steps to notify support about a problem via phone are slightly different depending on whether you have an Android or an iPhone.
You can contact support via the Android app as follows:
- Open your profile. In the upper left corner, click on the icon of three stripes. In the pop-up list, find "Settings" and click;
- Among all the items presented, you will need "Help". Click on it;
- You will have three different buttons in front of you. You need a "Report a problem" button;
- After clicking in the previous paragraph, a sign will pop up on the screen. The app will prompt you to select the category that your issue belongs to, from spam to Instagram performance issues. Choose the one you need;
- You will see a blank page on which you will need to describe the problem in detail and clearly.
The iPhone is a little different:
- The first step is the same as the first step in the actions for android;
- Among the pop-up items you need "Help". Click;
- Four buttons will appear in front of you. You need to click on "Report a problem";
- From the pop-up plate, consisting of four items, select the ones you need;
- Describe the problem.
From a computer
It is possible to write a letter via a laptop or computer, although it requires some special manipulations. In order to contact technical support via the web version, you need to:
- Log into your account;
- Open your profile by clicking on your account photo;
- On the opened page in the upper left corner there will be a wheel (in the form of a gear). These are the settings;
- Among the options presented, you will find a "Report a problem" button;
- When you click on the button in the previous paragraph, a window will pop up offering to tell about the problem with the ability to add a photo if necessary.
Access to profile without access to account
If your profile has been hacked or blocked for some reason you don't understand, or if you just can't access it, you need to contact technical support. It is possible to write without access to the account both from the phone and from the computer.
From the phone, you can write to technical support through a friend's account. To do this, you will need to provide proof that you are the owner of the account you are asking about. Please enter an email address where you can receive a response.
From the computer, the algorithm of actions is as follows:
- Open the web version of Instagram;
- At the bottom of the page you need to find "Help" and click on it. The "Instagram Help Center" will open in a new tab;
- In the Current Resources list, find Account Registration. On the page that opens, click on "I can't register on Instagram because an account exists with my email address or phone number";
- The words "contact us" will be highlighted in blue.
Click on them; - On the new page, select the required problem and describe it in the window that appears. Submit.
Before emailing support, please make sure you are entering your account information correctly and in the correct layout, that you are not logged in, and that the instructions from the Help Center do not work.
Detailed information about account recovery can be found there, without asking for help.
When you need to contact support
It is worthwhile to clearly understand which problems may require the intervention of technical support, and which ones do not, because contacting technical support is the last “frontier” when it is either impossible or difficult to solve the problem on your own.
Main reasons to ask for help:
- Hacked account;
- Account blocking;
- Problems logging into your account.
You should not contact technical support if:
- You do not know how to upload photos and/or videos;
- You don't know how to hashtag, share or tag a friend in a post or comment.
The answers to these questions can be found on your own in the Instagram Help Center. It makes no sense to disturb the support service with them.
How long does it take for Instagram support to respond? On average, a response comes within three days, that is, 72 hours from the moment of contact.
There is no need to submit several identical letters in a row, as this will not affect the processing speed. Each new letter will appear at the very end.
All appeals are considered in order of priority.
What to do if the answer is not received
The response from technical support always comes to the e-mail associated with the account. He may not come for just a few reasons.
The very first is that little time has passed since the moment of the call. The answer may come within 72 hours, on holidays and weekends the time for processing your request increases. It also increases on the days of innovation for Instagram.
If you have received a request either on holidays or for an update, you should not expect a quick response.
It may also fail while sending the request. If the Internet is unstable, then the letter may simply not be sent and, accordingly, not come to technical support. Before submitting a question, make sure you have a good internet connection and that it won't crash.
There may be no response due to an invalid request. Perhaps you wrote it chaotically, incomprehensibly, confusingly, with a huge number of errors or obscene language. The request should be clear and understandable so that there are no problems with its solution. In this case, the description of the problem should be detailed, but without unnecessary information.
To write a letter, you need to remember what you were doing before the problem occurred, what kind of suspicious activity you noticed.
If you asked a question off topic, there will be no answer either.
For example, tech support won't tell you how to use Instagram. Answers to questions regarding the functionality of the social network are in the Help Center. Such letters are not considered by the support service as requiring a response.
If you need a response urgently and don't want to wait a few days, you can send a request via Facebook. This method is the fastest, but the answer may not come either. In the latter case, it remains only to wait or, if several days have already passed, and there are no visible reasons for delaying the response, try again.
How to avoid account problems
Account problems can often be avoided. To do this, there are certain security rules to reduce the risk of malfunctions to a minimum.
- Come up with complex passwords and keep them not only in your head. Ideally, the password should contain not only letters, but also numbers and signs. Do not rely only on your own memory. Write down your password in a notebook. In addition to the password, it is a good idea to write down the phone number and email associated with the account.
For security reasons, it is better to store a notebook somewhere where an outsider cannot look into it and steal data.🗒 - Change your password from time to time. Once every two weeks, for example. This will secure your account in case the password could somehow be found out and give you peace of mind.🔢
- Two-factor authentication will protect your account from any global changes, as it will require confirmation by phone number. It will not be possible to hack your account without access to it.🦸♂️
- Make sure that your e-mail cannot be hacked and that no one can use it. Using mail, an attacker can hack into your social media accounts.📩
- Remember to sign out of Instagram on devices other people have access to. Also don't forget to uncheck the "Remember me" box.📵
- Only trusted apps can access your account.⛔
How to write to Instagram support
Instagram support is designed to resolve problem situations and answer user questions about the application.
However, the means of contact for Russians are limited, since there is no Instagram representative office in the country. Technical support works only in electronic form, but with a correct explanation of the problem, this option will be no less effective.
Content
- Why you need Instagram support
- How to contact support for help
- Method 1. From a computer
- Method 2. From a phone
- Contacting to restore access to your profile
- When is it necessary? in Instagram Help
- Conclusion
Why you need a support service in Instagram
The application is regularly visited by millions of users in order to communicate, post photos and videos. Accordingly, the resource should provide them with all the information on important issues. On Instagram, the support service can answer questions about the incorrect operation of the social network, indicate the reasons for blocking an account, or resolve a conflict between users.
How to contact the support team for help
In Instagram, the support service is not immediately visible in the settings, so you need to perform several sequential steps to contact. The process differs depending on the operating system on which the application is installed.
The Instagram hotline does not accept calls within Russia, because the organization does not have a representative office in the country
Method 1. From a computer
The application on the computer does not have the function of direct contacting technical support, but almost all problems are described in the reference book ( help center Instagram ). It is located in the account settings, in the section " Privacy and security ". Scroll down the new page and click on the item " Help ".
If the question of interest is not in the section, you need to write to support@instagram.
com. User requests are considered within a few hours. If no response has been received during this time, it is recommended to repeat the procedure.
Method 2. From phone
User support is easier on mobile Instagram as there is a direct contact section. Click on the profile icon and go to the " Settings " section. In the list of functions, select " Help ", three sections will open, one of which is " Report a problem ".
To quickly resolve the issue, describe the situation in detail and attach screenshots as evidence.
Request to restore access to profile
The account recovery process will depend on the reason for its blocking. If you can't sign in to your profile, you should try restoring it via email or phone number. The problem is solved by confirming your data or resetting your password, with the exception of account hacking. In such a situation, you should immediately contact technical support and report the lack of access.
If there is a message on the login page about blocking from the administration, this indicates a violation of the rules for using the application. A notification letter is sent to the user's e-mail. If the violation is small, the Instagram support service will send instructions by email to restore your account.
In which cases it is necessary to contact Instagram Help
The guide contains standard problems and their solutions, but there are also individual cases that force users to contact Help Instagram:
- malfunctions;
- no connection;
- inability to log in with the correct login and password;
- account blocked by the application administration for unknown reasons;
- conflict situations.
There are cases when the profile is blocked by the administration for violations that the user did not commit. Such problems are resolved only through a dialogue with the Instagram service.
Conclusion
An app with a multi-million audience must provide 24/7 support, which Instagram does well.
