How to create community group in viber

How to Use Viber Communities for Business

Want to know how to use Viber Community for your business? This article will explain everything you need to know about Viber Communities, including Viber Community features and how to create and grow your Community.

What is Viber Community

Viber Community, formerly known as Viber Public Chat, is a huge chatroom consisting of people with a common interest. It is normally used by celebrities to connect with their fans and by businesses to gather prospects and share updates, promotions and more.

Compared to Viber Groups, Viber Communities support more members, have more advanced features and are ideal for privacy-conscious users. We’ll explore these features in the next section.

Viber Community Features

The most remarkable aspect of Viber Community is its ability to have an unlimited number of members. As a result, Viber has introduced tiered management roles to assist businesses in managing and moderating their Communities.

Here’s a simple summary of Viber Community’s tiered management roles. For more detailed information, read the Viber Communities knowledge base article.

Superadmin or the Community’s creator has full control over the Community
Admins are appointed by superadmins and play a vital role in moderating and creating Community content
Members are Viber users who join the Community and must abide by the Community guidelines

Viber Community general features

To grow a Community, superadmins can share the Community’s link on their website and social media or allow members to invite their contacts through an invite link. Those who want to join the Community must have the Viber app installed on their phones.

When a new member joins the Community, they will get full access to the chat history to view conversations, insights and updates shared prior to their membership.

Most importantly, Viber is protective of its users' privacy so no one, including superadmins and admins, can see members’ phone numbers. Besides that, members who enable private messages can contact each other while keeping their numbers hidden.

Now that you're acquainted with Viber Community's basic features, let's move on to the advanced features: message features and moderation capabilities.

Viber Communities: Message Features

Viber provides numerous messaging features to help superadmins, admins and members communicate easily. To express opinions and communicate clearly, Viber Community members can react to messages, respond directly or mention a member.

Viber Community message features

Superadmins and admins can pin a message to the top of the chat to initiate a discussion or highlight an important topic. For example, they can send the Community guidelines and pin the message so it is visible to all community members.

They can also use the polling and quizzing tool to create a fun Community engagement session. Next, we will talk about Viber Community’s moderation capabilities which will help superadmins and admins to control their Community.

Viber Communities: Moderation Capabilities

Moderating a Community is crucial as it is the only way to ensure members follow the Community guidelines. If a member violates the guidelines, superadmins and admins can delete the offending message or all their messages, and warn them privately.

Viber Communities moderation capabilities

If the member still refuses to adhere to the Community guidelines after a private warning, superadmins and admins can remove them from the Community or ban them so that they won’t be able to rejoin the Community.

Superadmins and admins can unban these members. However, they will not be automatically added to the Community and will need to rejoin via an invite link or be added by another member or admin.

Why Use Viber Communities for Business

Being in the same chatroom as prospects propels businesses ahead of their competitors as it allows them to convert prospects into customers on a platform where members anticipate updates from businesses.

If you're in an area where Viber is popular, create a Community to enhance your visibility. In the Philippines, for example, many large businesses create Viber Communities because Viber is one of the most popular messaging apps there.

Examples of Viber Communities for business in the Philippines

There are many reasons why businesses should use Viber Community. This section will discuss how Viber Community can increase business visibility, create a positive user experience and create highly engaging activities.

Benefits of Viber Community for business

Increase Business Visibility

Community messages appear alongside private messages in the Viber inbox, granting them high visibility. You can even get creative by creating a promotional sticker pack that will automatically add users to your Community when they download them.

Promoting your sticker pack on the sticker market is an excellent way to enhance Community's exposure as Viber no longer allows Communities to be discoverable through the search bar. If you want to be discoverable, contact Viber to turn your Community into a channel.

Create a Positive User Experience

Viber’s moderation features allow superadmins to choose whether their Community should be a two-way communication platform or a one-way communication platform to share updates and promotions by regulating members’ writing privileges.

However, even with restricted writing privileges, members can still react to messages sent by admins and superadmins to express themselves. On top of that, Viber also allows them to mute or snooze a Community for 30 days and leave the Community anytime.

To provide a positive user experience and avoid members from muting or leaving a Community, businesses should always ensure that their content is spam free, interesting and relevant to Community members.

Engage Members with Fun Activities

Superadmins and admins can utilize tools like polls and quizzes to engage with audiences and get to know them better while emphasizing the importance of their audience's opinion.

For instance, restaurants can use the polling tool to get members’ opinions on a new pizza flavor or use the quiz tool to create seasonal giveaways and gift lucky winners special vouchers or products.

In addition, superadmins will be able to understand members better, determine the most engaging type of content and plan them accordingly to meet their audiences' demands with the Community insights feature.

How to Create Viber Community

First, you need to set Community goals and guidelines to moderate your Community. Then, you can create your Viber Community by following the steps below. Keep in mind that you can only create a Community on your phone.

1. Tap the compose icon on the Chats panel of your Viber app and click on New Group.

Tap the compose icon and click on New Group

2. Select the contacts you would like to form a Community with and click next. Any contacts that you add at this stage will become admins. After that, you will be directed to the Choose group type page where you can choose to create a Group or a Community.

Select the contacts you would like to form a Community with

3. Select Community and fill in your Community details. Then, click on the checkmark at the top right corner. You have successfully created your Community and the contacts you’ve selected earlier will be notified.

Select Community and fill in your Community details

How to Grow Viber Communities

Viber allows you to grow your Community by sharing Community invite links. Superadmins have complete control over the accessibility of the link and can disable the existing link anytime. Follow the steps below to send an invite.

1. Select a Community on the Chats panel of your Viber app. Once you’ve opened a Community chat, click on the three vertical dots and click on Community info.

Select a Community, click on the three vertical dots and click on Community info

2. Tap on Invite and select who you would like to send an invite to on any messaging app.

Tap invite and share the invite link

For superadmins, follow the steps below to share the Community link.

1. Select a Community on the Chats panel of your Viber app. Once you’ve opened a Community chat, click on the three vertical dots and click on Community info.

Select a Community, click on the three vertical dots and click on Community info

2. Tap on Share Community link. You’ll be able to choose how you’d like to share the link. On the same page, you can choose to Allow all members to share the link or Disable the existing link.

Tap Invite and share the invite link

How Your Business Can Use Viber Community

There are many great businesses using Viber Community to its full potential. In this section, we will show you how they are doing this — and how you can too.

Create Promotional Viber Sticker Packs to Grow Communities

A promotional sticker pack is one of Viber’s advertising tools to attract users to join a Community. You can create free branded promotional stickers, which can be downloaded from the sticker market to convert Viber users to your Community members.

Examples of Communities using promo sticker packs

Communities like Barcelona FC and WHO create sticker packs for Viber users to download for free. In return, users will be added to the Community and will receive various updates, including new stickers which they can download and use for free.

Use Viber Community to Share Updates and Promotions

Many businesses use Viber Community to share updates and promotions with their Community. However, most businesses with this goal in mind do not allow Community members to participate in the conversation by restricting their writing privileges.

Examples of Communities using Viber Community for updates and promotions

Allowing members to reply in a huge Community will make it difficult for superadmins and admins to track conversations and reply to messages in a timely manner. This is when a Viber Bot Account comes into play.

Connect Viber Bot to Viber Community

Businesses that restrict members’ writing privileges have to connect their Viber Bot to their Viber Community to provide a medium for customers to message them if they have any inquiries or complaints.

Examples of Communities connecting Viber Chatbot to Viber Community

On the other hand, businesses using Viber as a two-way communication platform can either direct members to chat with them via click to chat links or start a chat with a connected Viber Bot in the Community.

Above all, Viber Bot is a must-have for businesses wanting to track and manage a high volume of messages on Viber. Contact Viber to connect your Chatbot to Viber Community.

How your business can use Viber Community

Want to have one-on-one conversations with your customers on Viber? Read on to learn how Viber Bot can help you.

Viber Bot for 1:1 Conversation and Bulk Messaging

Do you need Viber for one-on-one messaging and bulk messaging? Create your Viber Bot Account for free and connect to respond. io to start sending and receiving messages!

Viber Bot is an essential tool for businesses using Viber as the main messaging app to connect with their customers as it enables businesses to track and manage messages effortlessly. Learn more about Viber on our Ultimate Guide to Viber for Business blog.

Get Started with Your Very Own Viber Community!

We recently introduced you to our new feature, Viber Communities – a group chat where up to a whopping 1 billion members are able to exchange messages and engage with one another.

Well, we’re happy to let you know we’re rolling the feature out so that anyone on Viber can create their very own Community!

Creating an online Community will enable you to interact with an unlimited number of members, enjoy more admin controls than ever before and play around with new conversation features.

So, whatever your interest is, you can now open a Community to an unlimited amount of members! So, how do you actually do it? We’re here to give you all the tips you need so you can become a pro Community superadmin.

Create Your Own Viber Community

In order to open your Community, follow the next simple steps: open the chats list screen and tap on the add new button to choose the “New Community” option. Select contacts you’d like to promote to an admin status (more on that later) to add to your Community and choose a name for your Community.

Then pick out an icon and write a short description to let your members know what your Community is all about. Once you’re ready to go, tap “Done”.

Next Steps: Become the Superadmin You Were Born to Be

Each Community has three types of participants. As the creator of the Community, you are the superadmin and get the ultimate control over the chat. The Community admins you chose when you first opened your Community serve as the its moderators and your members take part in the Community’s active conversation.

As a superadmin you get to:

Promote members to admin or superadmin status
Add or remove Community members
Pin messages in order to start a group discussion or raise awareness to a certain topic
Delete one or all messages written by specific members
Publish public links to invite new members
Decide whether all members of the Community can share its link
Control admins’ and members’ writing privileges
Customize the community’s image, description and name

We weren’t kidding when we said you’ve got the power!

While superadmins have the ultimate say on everything to do with the Community they’ve created, admins help them manage the Community and its members.

An admin can:

Add or remove Community members
Pin messages in order to start a group discussion or raise awareness to a certain topic
Delete one or all messages written by specific members

If someone is a Community participant but isn’t a superadmin or admin, they have the no-less important role of being the Community’s members. While they don’t have any control privileges, they are able to do the following things:

Send and reply to any type of message with text, a GIF, stickers, video message, etc.
Mention other users within a message by typing “@“ in the chat and choosing the chat member they wish to mention
Mute notifications

More Than Meets the Eye: Community’s Enhanced Features

Communities has more enhanced group chat features than any regular Viber group chat! As part of Viber’s ongoing commitment to security and privacy, Communities protect your privacy by ensuring that your number remains hidden from other members in the group.

Furthermore, not only can a Community have an unlimited amount of members, but it enables new members to gain access to the group’s shared history so that they are completely in the loop.

Members are able to like and reply to each other’s messages as well as mention other users within the group. This means that if a bunch of messages have been sent while a Community member was away from their phone or if the Community chat was muted, a user who was mentioned in the chat will receive a notification.

When you write in the group you Viber username will appear next to your messages, but unless other members happen to be your contacts on Viber they will not be able to write personal messages to you or call you.

You’re Good to Go: Invite Friends to Your Community

Now that you’ve got the lowdown on how to get started with your very own Community, start inviting new members to join and choose your admins.

Create a Viber Community: https://vb.me/1e30cf.

How to create a group in Viber on your phone step by step in 2022

Today our material is devoted to how to create a group in Viber in 2022. Thanks to this, you can create thematic communities or a work chat, and add the necessary participants to each, depending on the purpose.

Any message you send will be immediately visible to all members of the group. This is very convenient, both for organizing work processes and for communication.

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Read also: How to create a WhatsApp group

How to create a group in Viber from your phone and computer: step by step instructions

The first step is to download and install Viber. Then, to create a group, make sure that your mobile device is connected to the Internet. Launch the application, go to the Chats section and at the top click the button to create a chat:

Next, you need to click on the "New Group" line, by clicking on which we can proceed to the process of creating a group in Viber:

The next step is to add group members - at least 2 and up to 249. To add members, select users from your contact list.

After adding members and confirming your choice, you will immediately go to the created group, where you can send messages to its members.

As you can see, the process of creating a group chat in Viber is very simple and takes only a couple of minutes of your time.

Important : For an iPhone, PC and laptop, the algorithm for creating a group is completely identical, since the interface is the same everywhere.

Article in the topic: How to create a channel in Telegram

Manage and configure chat in Viber

Let's move on to setting up and designing. This will give individuality to the group. To do this, tap on the three dots in the upper right corner of the screen and go to the "Information" section. Let's move on to all the points.

Name

To change the name of the group, click on the word "Group" and then enter a new name for the group. When choosing a name, consider what exactly will be placed in the group.

Group icon

Then set the group icon. To do this, click on the icon, select the desired image on your phone and crop it to the appropriate size.

Administrators

When you create a group in Viber, you automatically become its administrator. To add another admin, click "Add administrator" and select from the list of participants.

How to add new members

To add new members to the group, tap "Add member" below and select from your contacts list. You can also add a new member by entering his phone number.

Background

You can use any background from the Viber library as a design. To add a background, click on it in the same section and select the desired one. After that, the chat in the group will have a beautiful background.

Also, in the group settings you can:

enable or disable the Silent mode;
copy and forward the group link;
customize notifications;
enable or disable geotagged messages;
Hide or disable chat.

Recommendations for filling, maintaining and promoting a group in Viber

In order for the group you created in Viber to benefit both you and its members, you should consider some important points.

First , respect who you add to the group. Adding a member without their consent can negatively impact your relationship with them. Not everyone will like being added to a group chat, especially if the person is not interested in it. It is one thing when this happens without fail, for example, if it is a corporate group, or a group for communication between teachers and parents of students in a certain school class. It is quite another when a person is added incomprehensibly where without his consent. To prevent this, it is prudent to ask the person's consent beforehand to add him to your group.

Second , remember not to go to extremes when leading a group. If messages in your chat are extremely rare, especially if it is an informational group chat, then keep in mind that many may leave it, considering it of little use to themselves. If a group is created, then it should look lively and useful to the participants. The other extreme is unnecessarily frequent messages. It can also turn a lot of people off. Try to lead the group in such a way that communication is to the point, without excessive water and spam. Remember, the main goal of this group and this will help you find the golden mean in the correct conduct of the group chat.

Conclusion

A Viber group is a very convenient and effective tool, both in everyday life and in business. Use it wisely by applying the tips in this article, and it will allow you to achieve the intended results.

Useful links:

How to create a public in Viber
5 services for sending messages to Viber
How to make a poll in Viber

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How to create a group in VIBER RAME

06/08/2022

Author: Alexander Ponomarev

1 star 2 stars 3 stars 4 stars 5 stars

We tell you how to create a separate group on your smartphone for communication in Viber.

Viber

If you use instant messengers, you communicate in them not only in personal correspondence with one interlocutor, but also in group chats. Such groups can include several tens or even hundreds of people, and the groups themselves can bring together family members, friends, work colleagues, and so on. But how to create your own group in Viber? Our step by step guide will help you.

What is the difference between a group and a community

Before starting to create a group, let's understand how groups and communities differ and which of the options for communicating with your interlocutors will suit you best.

The first and key difference is the size. This is not about megabytes, but about the number of participants. A group can include up to 250 people, while a community can include thousands, tens and hundreds of thousands, and in some cases millions of people. Plus, members can invite other people to the community, and interlocutors get into the group either with the help of an administrator who includes them in the group manually, or by invitation.

The second is the ability to read history. If you create a group in Viber, then new members will only be able to see messages that were sent after they were added to the group. There is no such problem in the community - all new members have access to the full history of correspondence since the creation of the community.

The third is privacy. In communities, since everyone can join there, the phone number of each member is hidden. In groups, the personal number of each person is open as open and the ability to write in private messages to any member of the group or even call him.

Programmers told which messenger is the best and why

Other differences are the administrator privileges. In groups, the administrator can only add or remove members, while in communities there are much more options for managing community members and options for regulating the activity of community members. In addition, in groups, notifications come about every new message and can only be turned off entirely, and in communities, you can turn off all notifications for 30 days, but keep your membership in it.

How to create a group in Viber

Given that Viber is a multi-platform messenger, versions of which are available not only for the most popular mobile operating systems, Android and iOS, but for less common devices based on BlackBerry and Windows Mobile, Symbian, Bada, and Viber also exists for computers - Windows of various versions, Mac OS, as well as for Linux - and for iPad tablets - groups can be created everywhere. Moreover, this is all done approximately according to the same principle, apart from minor differences in the Viber interface for various platforms and operating systems.

The program allows you to make voice calls, exchange text messages, create group chats and communities, in which stickers are available, as well as sending files, and surveys. Most of the technical capabilities are available in communities and group chats, so it is important to figure out what exactly you need, and then, having determined your needs, already start creating a group in Viber. And the question of choosing a format - a group or a community - is perhaps the most difficult thing in creating. We tell you how to create a group in viber on your phone step by step.

To create a group in Viber and invite participants there, just follow a few simple steps:

Download and install the Viber messenger on your smartphone;
Register your phone number;
Enter the "Chats" tab in the application;
In the upper right corner, click on the icon in the form of a square with a diagonal line;

In the window that opens, select "Create a group";

In the next window, select the people from your contact list that you want to add to the group;

If you chose "Create a group", then you can add at least three people to it (two interlocutors and you, the administrator) and no more than 249 people, since the total number of group members in Viber cannot exceed 250 people - 249 interlocutors and you, the creator and administrator of the group;
The next step is to name the group - a field will open in which you can enter the name of the group in Viber and select a photo or picture that will be displayed in the messenger next to the name;

The Viber group is ready.

To further set up a group in Viber, if you created this group or are an administrator, you need to enter the group and click on its name. In the settings section that opens, you will be able to change the name and illustration of the group, add new members and appoint administrators, as well as manage other group settings.

In addition to the group name and the image that will be the icon for the group in the main menu of the application, the settings available to you include adding new users and deleting existing participants in the correspondence, the ability to assign administrators to the group, as well as options for setting the background for group correspondence and sound notifications. All this you, being the administrator of the group, can change at any time by simply clicking on the name of the group.

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Non-obvious functions of instant messengers that not everyone knows about

If you want to create a group in Viber on a computer, then you can either follow the algorithm described above, which is similar for smartphones and the desktop version of the messenger, or turn a personal chat into a group. To do this, you need to enter the correspondence with one person, and then use the mouse or touchpad to drag the contact of the new member of the future group to the title of the existing personal chat to create a group of three participants. To add a new member to the group, simply drag his contact to the group header - you can do this every time you want to create a group on your computer in Viber and invite one more person to the group.

For more convenience, you can always mention specific group members - just type @ in the message input field and select the name of the person you want to contact so that he receives a new message notification even with all notifications turned off - or clear the group history without deleting the group itself and without leaving it — all you have to do is tap the Clear Chat button in the upper right corner of the screen (on Android smartphones) or swipe from right to left across the screen (on iPhone) to delete all existing messages and receive only those that will come to you after clearing the history of the group.