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How to contact whatsapp


WhatsApp Help Desk Contacts - LiveAgent

It looks like you’re trying to reach WhatsApp’s customer service team. Unfortunately, we’re not associated with WhatsApp’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched WhatsApp’s website and found the following customer support contact details. Please get in contact with WhatsApp’s representatives by reaching out to them directly using the contact information below.

Go to https://www.whatsapp.com/

WhatsApp Customer Service Contacts

WhatsApp Email Support

N/A

WhatsApp Live Chat Support

N/A

WhatsApp Call Center Support

https://www.whatsapp.com/contact/

WhatsApp Knowledge Base

https://www.whatsapp.com/features/

WhatsApp Forum

N/A

WhatsApp Instagram

instagram.com/whatsapp/

WhatsApp Facebook Page

facebook.com/WhatsApp/

WhatsApp Twitter

twitter. com/whatsapp

SLAs & Agreements

Email SLA

WhatsApp support agents usually replies to email within 15 Minutes .

Live Chat SLA

WhatsApp live agents usually pick up chats within 15 Minutes .

Call Center SLA

WhatsApp call representatives usually pick up calls within 6 Hours .

Forum SLA

N/A

Legal Contacts

WhatsApp Terms & Conditions

N/A

WhatsApp Privacy Policy

N/A

WhatsApp Security Policy

N/A

WhatsApp GDPR

N/A

Other Links

WhatsApp Wikipedia Page

https://en.wikipedia.org/wiki/WhatsApp

WhatsApp Affiliate Program

N/A

Location

WhatsApp is a messaging app that uses the internet to send messages, images, audio or video.

Frequently asked questions

What is WhatsApp?

WhatsApp is a software & internet service company. WhatsApp is a messaging app that uses the internet to send messages, images, audio or video.

What kind of support does WhatsApp offer?

Customer service team of WhatsApp offers the following support channels: chat, social media support and self-service support.

How do I contact WhatsApp?

You can contact the WhatsApp support team by leaving them a message on one of the social media platforms or by their app. Alternatively, you can use their knowledge base if you prefer self-service support.

What is WhatsApp's email address?

WhatsApp doesn’t have email support.

Does WhatsApp have live chat?

No, WhatsApp doesn't have live chat support.

How do I speak to someone on WhatsApp?

WhatsApp has telephone customer support by their app https://www.whatsapp.com/contact/?subject=messenger.

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How to Contact WhatsApp Customer Service

Since its launch more than a decade ago, WhatsApp has steadily risen to the top as the world's most popular app for free chats and video calls. It’s a cross-platform messaging app that allows users to connect to friends and family via mobile devices and desktops around the globe.

Like any other great software, WhatsApp is no exception when it comes to issues and bugs. However, unlike most applications, WhatsApp doesn’t have a direct phone number to report issues. Instead, WhatsApp users have been provided with alternative means of communication, and in today’s post, we’ll show you how to contact WhatsApp support and get your issues resolved.

How to Contact WhatsApp Customer Service

Whenever you run into problems when using any type of software, you expect to contact the tech team and get your problem resolved as soon as possible. While contacting customer support via phone or live chat is the fastest method, for some reason, WhatsApp only uses email. The email address you see on the WhatsApp contact page depends on your device. For instance, if you are an Android user and you want to contact WhatsApp Messenger Support, the contact email provided is android_web@support. whatsapp.com.

As you can see, the email is specific to Android users. If you use an iPhone, a desktop, or any other device, you’ll find respective email addresses on WhatsApp’s "Contact us" page.

Useful tip: WhatsApp has an FAQ page that’s dedicated to answering the most common problems that users are likely to encounter. Before forwarding your queries, it's advisable to go through this section to check if your issue has been addressed. Normally, the support team at WhatsApp won't respond to a question that’s already been answered in the FAQ section.

How to Email WhatsApp Customer Service

Here is the step-by-step guide on how to email WhatsApp Support from your device:

  1. Depending on the device that you're using, go to WhatsApp and click the menu icon (three dots).
  2. Select “Settings” and tap or click on “Help”. This opens a page containing the “FAQ”, “Contact us” and “Terms and Privacy Policy” links.

From there, you can use one of the approaches below:

Scenario 1: If you can access the WhatsApp messenger app from your current device, then you can easily email WhatsApp support. If you're using a desktop, you’ll notice that when you click the “Contact us” link, you’re taken to a window that allows you to input your email address and your question. The app automatically detects the device that you're using, and all you have to do is enter your email address and describe your issue and then click “Send”. On the other hand, if you're using a mobile device, tap on the “Contact us” link to open a window that allows you to describe your issue.

When you tap “Next”, it opens an FAQ page with a few suggestions on how to tackle your issue. If you don’t get your answer, tap on the “This doesn’t answer my question” button. This triggers WhatsApp to connect to your email client with the description of your issue and the customer support email address, depending on your device.

Scenario 2: Let’s say you want to contact the support team from another device since you can't access the app from the problematic device. Here is how to do this:

  1. Go to your desktop or mobile device’s WhatsApp, open Settings > Help > FAQ. Navigate to the bottom of the page and tap or click on “Get in touch”.
  2. On the next page, you’ll see multiple options:
    • WhatsApp Messenger Support
    • WhatsApp Business Support
    • WhatsApp Enterprise Solutions
    • Privacy Policy Questions
    • General Business Questions
    • WhatsApp Corporate Address
  3. Each section has a different email address. For instance, to contact WhatsApp Messenger Support, tap on or click the “contact us” link. This will open a page listing the following devices: Android, iPhone, Web or Desktop, KaiOS, and Other. Select the device that you're using WhatsApp on to display the respective email address:
  4. Be sure to input your phone number in the field provided in an international format. If you're unsure about your country code, WhatsApp has made it easier for you. Simply click or tap the dropdown list and select your country.
  5. When you tap or click on the email address provided, you’ll be redirected to your email client. Alternatively, you can copy the email address and paste it into your email client. Compose your email, describing in detail the issues that you're facing, and once you're done, tap or click “Send”.
  6. You’ll instantly receive a response acknowledging receipt of your request and stating that you’ll be contacted regarding your subject as soon as possible.

If you have concerns with WhatsApp Business, you can email WhatsApp Business Support using the steps above. To make it easier for the support team to address your issues, provide them with as many details as possible with screenshots, where possible, of any error messages. If the information you provided is not clear enough, you might be asked to describe it further.

The same case applies to Privacy Policy Questions and General Business Questions. Just be sure to ask relevant questions that are related to the category that you’ve selected.

How to Write to WhatsApp Tech Support

Assuming the worst has happened, say none of your devices are working and you don’t have an internet connection, you can still write to WhatsApp customer service the traditional way. WhatsApp has provided its corporate address:

WhatsApp Inc.

1601 Willow Road
Menlo Park, California 94025

United States of America

In your letter, give a clear description of the problems affecting your device and remember to state the specific model of your device, be it a smartphone or laptop or desktop. This will help the tech support team to better understand your problem and provide accurate response. Don't forget to include your phone number in an international format. If you're unsure about your country code, you can ask around.

When describing your issues, be sure to state when they started. For instance, if you're having issues when making WhatsApp video calls – for example, if your screen freezes or your calls drop – let the support team know the frequency of the problem and how long you’ve been experiencing it.

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The platform is uncluttered and pretty straightforward. All you need to do is choose the file or folder that you wish to transfer and you'll get an instant price quote. Next, upload your file or folder using the app, and share the link and password with your intended recipient. Once your file or folder has been uploaded, your recipient has 14 days to download it, after which it will be permanently deleted. Your order includes one download by one recipient by default; however, if you want several people to access the information, you can adjust the number of downloads and extend the storage period by ordering extra services.

The app eliminates the risk of losing your valuable data due to an abrupt system shutdown since it pauses the transfer when your connection drops and resumes it when you're back online.

And one more thing, you only pay a one-time fee based on the size of your file or folder – and it's pretty affordable! This means you no longer have to commit to pricey subscriptions.

Thanks to FileWhopper, sending large files and folders has never been this easy.

WhatsApp hotline, how to contact support

Home » Messengers

Reading 4 min

In this article, we will find out if there is a WhatsApp hotline, is it possible to contact the support service and how are things going with the publication of complaints? What kind of questions can the contact center specialists help with? nine0003

Content

  1. About messenger
  2. How to contact WhatsApp support?
  3. WhatsApp Messenger Help Desk
  4. WhatsApp Business Help Desk
  5. What is the WhatsApp hotline number?
  6. What is the hotline intended for?
  7. When can support not help?
  8. Communication with technical support via the application
  9. How to write a complaint?
  10. Other contact methods
  11. Opening hours

About the messenger

WhatsApp is one of the most popular online messengers in the world and is actively used in our country. Significant superiority over other services gives the company an advantage.

The number of active users already exceeds 20,000,000 accounts (in Russia), makes you think about launching a reliable support service.

How to write to WhatsApp support?

In Russia, the WhatsApp support service operates in several ways, see below for more details on each of them. nine0003

  1. Sending messages from an app on a smartphone. A simple procedure that requires an active account and network access. It is necessary to open the "Settings" section in the application, in which, already following the instructions, find the "Help" subsection. Select "Contact Us" or read "Frequently Asked Inquiries". By choosing the first one, you can fill out an official appeal.
  2. The second method involves sending official letters by e-mail, for this, send requests to [email protected]. One of the advantages is the ability to leave a photo or video material in the attached files. In the message, indicate: full name, contacts, subject, description. nine0016
  3. To use this method, you will need a smartphone, PC or laptop with Internet access. Open the WhatsApp page - https://www.whatsapp.com/contact/?subject=messenger, in any browser. Select the type of gadget and fill out the contact form.

WhatsApp Messenger Support

How do I contact support via Messenger? A detailed action plan was written in the last section. The main thing is the presence of a smartphone with an installed application or program on a PC. Open the "Settings" section, and then follow the prompts. nine0003

WhatsApp Business support

If you have a business account, no problem, it will not be so difficult to contact company representatives. In addition to the above methods, sending messages by e-mail is also suitable - [email protected]. When filling out a letter, an arbitrary form is also suitable, the main thing is to enter the basic information.

What is the telephone number of the WhatsApp hotline?

Support works electronically. Therefore, it is impossible to find a phone number by which I would like to get advice. nine0003

Calling technical support WhatsApp will not work from other countries, this type of communication is not supported by management. The emphasis is on modern online communication systems.

What is the hotline for?

Oddly enough, there are many questions that the hotline (Vatsap technical support) can help with. Despite a long presence on the market, users still have unresolved questions and misunderstandings about the policy of using the resource. nine0003

Help is available for the following problems:

  • Account blocking.
  • Profile activation.
  • Change of personal data.
  • Problems verifying accounts.
  • Save the history of calls or correspondence.
  • Search for new and deleted contacts.
  • Restoration of correspondence, etc.

When can support not be able to help?

The WhatsApp messenger support service deals only with issues related to the operation of the service. Therefore, third-party topics are ignored by contact center operators. nine0003

Technical support will definitely not respond to requests regarding the operation of third-party applications, work rules. Will not reveal personal data of employees or users.

Contacting technical support via the application

WhatsApp application, screenshots

The procedure and procedure has already been described above. You need to download, install the application and go to the "Settings" section. Select the "Technical Support" or "Help" subsection, depending on the software version.

How to file a complaint?

You can leave a complaint in several ways:

  1. Using the "Support" section on the site.
  2. By e-mail.
  3. Attached.

When leaving an appeal, delve into the correctness and correctness of the entered data, especially your full name and contacts. Don't forget to clarify the topic, reason, and describe the problem in detail.

Other ways to contact

WhatsApp has social media communities:

  • Facebook - https://www.facebook.com/WhatsApp.
  • Twitter - https://twitter.com/whatsapp.

Opening hours

WhatsApp support is open 24/7, so you can get expert advice 24/7.

How to contact WhatsApp messenger support

WhatsApp is one of the oldest mobile applications for sending free messages and calls between its users. The first version was released back in 2009year, and for 10 years now, developers have been actively improving their project. The vast majority of issues have been fixed. But still, users from time to time encounter various failures or issues. To solve them, there is WhatsApp support service . In this article, we will tell you about the features of technical support, how to contact and about the correct way to write an appeal in order to get an answer as soon as possible.

Contents

  1. Whatsapp Help Desk - technical support issues and competencies of WhatsApp operators
  2. How to contact WhatsApp support
  3. Method #1: Via messenger
  4. Method #2: Through a web browser on a computer
  5. Method #3: Email
  6. which you can contact technical support
  7. How to reach the WhatsApp support service by phone
  8. Official representative office in Russia
  9. Completion

WhatsApp support service - technical support issues and competence of WhatsApp operators

Why do you need technical support for the messenger? Its main task is to help users in solving issues and troubleshooting various problems related to the operation of the application. She also collects complaints and suggestions to improve WhatsApp. If a lot of people ask for a certain feature, then there is a chance that it will appear in one of the next updates.

How to contact WhatsApp support

There are two convenient options for contacting the technical support of the messenger: using a special function in the mobile application or contacting through the official website. We'll take a look at them first, and then we'll move on to the email option. But before you start, learn a few important points. nine0003

Three rules for contacting WhatsApp technical support:

  • First, make sure that the FAQ does not have a solution to your problem.
  • Please try to describe your issue or problem in as much detail as possible when writing your complaint.
  • Please enter your contact details correctly, as a response from the operator will be sent to your phone or mail.

Method No. 1: Through the messenger

WhatsApp technical support is available directly in the messenger. This feature is available in both Android and iPhone versions. And it is called like this:0003

  1. On Android, in the tab "Chats" , tap on the marked icon, and then select "Settings" .And on the iPhone, simply open the tab "Settings" on the bottom panel.
  2. Now go to section "Help" .
  3. Activate function "Write us" .
  4. Describe your problem in detail.
  5. Option “Enable tech. information" will automatically send information about your device, application version and settings to the TP. It is best to turn it on if your question is about a problem with WhatsApp. nine0016

Now you have two options:

  • Get an answer in the messenger chat - to do this, click on the button "Next" .
  • Receive an answer by e-mail - to do this, click on the icon with dots in the upper right corner and select the appropriate item.

To confirm, click on the inscription "Send a question to the Service ..." on a green background. In the first case, this completes the procedure, and in the second, you need to additionally send the letter by email using any application. nine0003

It is also possible to contact WhatsApp support in the computer version of the messenger. To do this:

  1. Click on the menu icon next to the search form.
  2. In the drop-down list, select item "Settings" .
  3. Go to section Help .
  4. Click on the box "Write to us" .
  5. Compose an appeal according to the instructions described above and send it to Vatsap technical support.

Correspondence with the TP will appear in the list of all chats. It is marked with a characteristic checkmark so that you can be sure that these are not scammers. The answer will come right there. nine0003

In the future, screenshots and additional information about the problem can be sent there. Well, if email was used, then the answer will also come to it.

Method #2: Through a web browser on a computer

Step-by-step guide to contacting WhatsApp support in a web browser:

  1. Open the messenger's technical support page by clicking on this link.
  2. After entering all the necessary information, click on the button "Next step" at the end of the page.
  3. And then click "Submit Request" to confirm.

In this case, a response from the support operator will be sent to you by e-mail within three business days. But often the letter arrives within a day. The exception is high workload, weekends and calendar holidays when the service is not working.

It is also worth noting that immediately after sending the request, a letter will appear in your email box. This indicates that the appeal has been registered. There is no need to reply to the letter, because it is sent by a robot. nine0003

Method #3: Email

When trying to contact WhatsApp technical support by phone or email, many users do not like that accompanying documents or screenshots cannot be attached to the message. It would seem that this problem can be solved by sending an e-mail. Moreover, WhatsApp has an official email account ending in "@support.whatsapp.com" or "@in.whatsapp.com". For example, for requests regarding Android devices, the email address is "[email protected]". But we strongly do not recommend using this method. nine0003

The point is that a WhatsApp support letter must have a strictly defined form, because it is processed automatically by the robot. You can find a special template and fill it out, but even in this case, only log files in a zip archive can be attached to the message. It's too complicated and doesn't make sense.

If you plan to add a picture to the appeal, then the best solution would be to contact via messenger, and then attach it in the correspondence itself in the usual way by clicking on paperclip or plus sign .

How fast WhatsApp Support responds

For all users, the standard response time is 3 business days. But with low workload, they can answer you in 24 hours. At the same time, WhatsApp Support does not work on holidays and weekends.

An important point - if you did not receive a response message within 24 hours, then you do not need to write an appeal again. This will only complicate the work of the TP and slow down the speed of the response, not speed it up. nine0003

Questions that can be addressed to technical support

In order not to create an excessive load on WhatsApp technical support, you should first make sure that there is no solution for your problem on the FAQ page.

The easiest way to use the search function is to enter keywords. For example, if you do not receive an authorization code in an SMS message, then enter "confirmation code" and press Enter to search.

You can also find a specific problem using the table of contents by going to the appropriate section that matches the meaning. nine0003

Well, if your problem is not on the FAQ page, then it's time to contact WhatsApp support. In addition, you can write to the TP if you have any ideas regarding the development of the application, for example, about adding new features.

How to reach the WhatsApp support service by calling

Not all people are comfortable writing text messages for support. It will be much easier for many to call the number of the Service and already in a conversation with the operator describe the problem, immediately specifying the ways to solve it, or at least receive background information. This raises the question: “Is there a WhatsApp hotline and how to contact it?”. Let's deal with him. nine0003

I would like to point out right away that there is no such number by which you can reach the TP. Why exactly? The thing is that the WhatsApp messenger is very popular all over the world, and technical support works in almost all languages. The company would have to hire a huge number of employees who would take hundreds and thousands of requests every minute. At the same time, not every person could quickly describe the problem.

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