How to contact whatsapp company
WhatsApp Customer Care | India Customer Care
There is No customer care number for account recovery
WhatsApp Messenger Support
- support [at] whatsapp [dot] com (Whatsapp Support)
Whatsapp Banned -
- Your account can be seized if you attempt to quickly create dozens of groups or add thousands of users to a series of
existing groups under five minutes of registration - WhatsApp can ban your account if it detects you sending suspicious links to others
- If you receive messages from someone without showing the typing indicator, it is better to block that contact from your
end as it could be a spammer - If you are being blocked by many people, then you are bound to lose your WhatsApp account
- If you are sending anyone content that contains viruses or malware
- Send inappropriate messages, images or documents in whatsapp
- If an account has received a certain number of blocks or negative feedbacks, WhatsApp will block that account.
- WhatsApp can also ban account on the basis of negative feedback that an account
WhatsApp allows its users to file a complaint against a contact or a group, in case if any illegal content is being sent by the people
If WhatsApp, finds the complaint legitimate, then it will deactivate your account.
Temporarily Banned Accounts
- FAQs For Anroid
About Temporarily Banned Accounts
If you received a message that your account is “Temporarily banned” this means that you're likely
using an Unsupported Version of WhatsApp instead of the official WhatsApp app. If you don't switch to the official app
after being temporarily banned, your account might be permanently banned from using WhatsApp
Most issues can be resolved by downloading the latest version of
WhatsApp and rebooting your phone
To do so:
- Create a manual backup by opening WhatsApp > More options > Settings > Chats > Chat backup > Back up.
- Download and install the latest version of WhatsApp from Google Play.
- Reboot your phone.
- Check to see if your issue still exists in the latest version.
If you haven't done, please give your phone number in full International format, including the country code
How to Run Whats app Web ?
- Go to WhatsApp Web
- Now Open WhatsApp on your Phone , Window Phone or iPhone
- Click on Three dots
- Select WhatsApp Web
- Point your Phone to scan QR code shown on screen
Lost or Stolen Phone ?
If your Phone is stolen -
- Lock your SIM card immediatly .
- Use new SIM card with same number
- Email as shown above with subject "Lost/Stolen: Please deactivate my account
- In the body of the mail give information about your phone number in international format
. i.e for india use +91 code
How to change Phone Number ?
Before beginning the Change Number process
- Make sure your New phone number can receive SMS or calls and active data connection
- Make sure your old phone number is currently verified in WhatsApp on your phone.
Changing your phone number
- Insert the new SIM card with the new number into your device.
- Open WhatsApp.
- Check which number is verified in WhatsApp
- Go to WhatsApp > More options > Settings > Account > Change number.
- Enter your Old phone number in the top box.
- Enter your New phone number in the bottom box.
- Tap Next.
- Tap Done
How To Keep your WhatsApp messages ?
Restoring your chat history
Your WhatsApp messages are backed up and saved to your phone's memory and on your SD card depending on your settings.
You can also take periodically back up your . If you uninstall WhatsApp from your phone, but don't want to lose any of your messages,
take a back up or export your chats before uninstalling.
- OneDrive
- Back up to phone memory/SD card
Go to Settings > System > Storage
How to hide contacts in Whatsapp?
You cannot really hide specific contacts from your WhatsApp, there is a way-out to temporarily hide specific chat from the chat List.
You can simply follow the process to "Archive" chats in WhatsApp to hide them from chat list-
- On your Whatsapp chat list, Tap and hold on the specific chat that you wish to hide.
- Mark all the chats that you wish to hide.
- On the top panel, you will see the Archive chat logo. (down arrow in a box)
WhatsApp Enterprise Solutions
Other Email
- android_web [at] support [dot] whatsapp [dot] com (For Anroid)
- smb_web [at] support [dot] whatsapp [dot] com (WhatsApp Business Support)
- bd [at] whatsapp [dot] com ( General Business Questions)
- iphone_web [at] support [dot] whatsapp [dot] com (For iPhone)
- wp_web [at] support [dot] whatsapp [dot] com (For Windows Phone)
- webclient_web [at] support [dot] whatsapp [dot] com (For Web or Desktop)
Corporate Address
WhatsApp Inc.
1601 Willow Road
Menlo Park, California 94025
United States of America
Whatsapp For Business, WhatsApp API & Chatbot: A Full Guide
Billions of users worldwide make WhatsApp the runaway favorite chat app for consumers and businesses alike.
Learn how you can provide a faster, more engaging customer experience with WhatsApp for Business.
Free trialView demo
A complete guide to WhatsApp for Business
Here’s an eye-opening fact: according to Zendesk’s 2021 Customer Experience Trends report, the number of support tickets on WhatsApp rose by 101 percent in 2020. It might be easy to discount this as a pandemic blip, but consider this: 55 percent of the app’s users fall into the coveted 18-35 age bracket, and messaging channels increasingly have the highest rates of customer satisfaction.
It makes sense then that WhatsApp is the most popular messaging app used by companies. It’s a must-have for companies that understand just how important asynchronous messaging will be in the future. (For the uninitiated, asynchronous means that participants can stop and re-start a conversation when it’s convenient, as opposed to live chat.) Yet for companies just dipping their toes into the messaging waters, adopting WhatsApp comes with a host of questions.
In this guide, we’ll help you gain a solid understanding of WhatsApp for Business, the WhatsApp Business API, how to build a WhatsApp chatbot, and finally, how to integrate it with Zendesk.
- What is WhatsApp for Business?
- What are the benefits of WhatsApp Business?
- What features does WhatsApp Business have?
- What are some limitations of the WhatsApp Business app?
- What is WhatsApp Business API?
- What is WhatsApp chatbot?
- How to build a WhatsApp chatbot?
- WhatsApp Business integration with Zendesk
- Frequently asked questions on WhatsApp for Business
- Ready to try WhatsApp for Business?
What is WhatsApp for Business?
WhatsApp offers an app and/or API to companies looking to communicate with customers on the WhatsApp platform, both of which are often referred to as WhatsApp Business.
The WhatsApp Business App was built for small business owners who experience a nominal amount of support requests—enough to keep the owner busy but not enough to hire a customer service team.
Accordingly, the WhatsApp for Business app can be used on a single device—perfect for a hustling entrepreneur who is just starting to build their business.
WhatsApp Business has an Application Programming Interface (API) for enterprise, commercial, and larger SMB teams managing more customer requests. The API is designed for support teams that are scaling and have outgrown the WhatsApp Business inbox, which we’ll discuss later in this guide.
What is the difference between WhatsApp and Whatsapp Business?
Think of WhatsApp as the consumer app that billions of consumers use. WhatsApp is both the most popular chat app among consumers, and the leading messaging app for companies. The app works anywhere with an Internet connection, which means there are no phone network or SMS fees required. In many regions, including across much of Europe, the Middle East, Latin America, and the Indian subcontinent, as well as immigrant and diaspora communities in North America, WhatsApp is the de facto mode of communication.
WhatsApp Business is a tool for companies looking to engage with customers over the platform. Like other messaging channels, WhatsApp is asynchronous. Unlike web-based live chat, customers can respond to conversations in real-time or at their own convenience— without losing conversation history. This means customers don’t have to repeat themselves, and agents get context to personalize the conversation.
Why use the WhatsApp Business app?
Besides being free, the WhatsApp Business app is a powerful way for new businesses to meet customers where they are. WhatsApp Business gives small business owners just enough functionality to get into the messaging game—and when those businesses outgrow the app, the WhatsApp Business API awaits.
What are the benefits of WhatsApp Business?
Here is a look at some of the reasons why adopting WhatsApp Business can help your company:
- Meet your customers where they are.
WhatsApp has been adopted by billions of users all over the world, so by using WhatsApp Business, growing companies can reach a much larger audience, including a global customer base.
It’s also a great way to connect with younger generations: 55 percent of the platform’s users are between 18 and 35 years old. - WhatsApp enables easy two-way conversations—asynchronously—with customers, and it is a tool that is designed with security in mind.
For example, quality ratings are determined by customer feedback, such as your phone number blocks and other reporting issues. WhatsApp customers who chat with businesses that use the WhatsApp Business app benefit from messages being encrypted end-to-end.
- Better, more personalized customer service.
Customers want their issues resolved quickly, and they want to feel like the company they’ve contacted cares. With WhatsApp Business, customers can chat in real time (or, as previously mentioned, asynchronously) with the business owner. That drives engagement and loyalty, key components for maintaining and growing a customer base.
- Proactive conversations.
Messages sent via the template function is a great way to start a conversation with a customer—after all, you don’t want to limit your conversations to when a problem arises.
Templated messages can drive sales, brand awareness, and build a sense of personal connection that can set your business apart from competitors. - Unlike SMS, the WhatsApp Business branded profile feature also helps customers know exactly who is contacting them.
For many customers, ignoring unsolicited texts has become the default mode. However, with WhatsApp Business, rather than receiving a message from an unknown number, customers know exactly who is reaching out. That helps to build trust and prevent spam. WhatsApp also offers more rich and interactive features than traditional channels, such as SMS and email, which you can explore below.
What features does WhatsApp Business have?
The WhatsApp Business app features the identical interface as the consumer version of the app, but it has a few extra helpful elements, led by the Catalog feature. That enables business owners to create a mobile storefront with up to 500 products that offers customers images, prices, product codes, and a website link.
Customers will also see your verified business profile, so they will know that your business is legitimate.
The tool also allows business owners to send quick replies that answer common questions about return policies, hours, and so on. It also gives users other options for automated messages such as greetings for new customers and after-hours announcements.
The WhatsApp Business API unlocks more advanced features to increase customer engagement, build brand loyalty, and drive sales. Here are a few examples:
- Message templates to communicate with customers proactively and send outbound messages to customers at scale. Templates are great for communicating details like shipping confirmations, support ticket updates, appointment reminders, or payment updates.
- Media-rich messages to make conversations more engaging and more human—think: audio, documents, images, stickers, and videos.
- Interactive messages such as list messages and reply buttons, which achieve significantly higher response rates and conversions compared to those that are text-based, according to WhatsApp.
What are some limitations of the WhatsApp Business app?
Perhaps the biggest limitation of the WhatsApp Business app is that scaling companies will quickly outgrow the app because it’s not designed for those handling high volumes of customer requests. One sticking point is that it is designed so only one person can respond to customer requests (which makes sense for small businesses), reporting functionality is light, and businesses can’t manage conversations alongside their other support channels. This means important context can get lost and makes it hard to track and prioritize conversations at large. That’s where the API comes in.
What is the WhatApp Business API?
The WhatsApp Business API was built for businesses that need to handle more support requests than the WhatsApp for Business app can handle. Whether your business is a growing SMB, an established firm in the commercial space, or a global enterprise, the API is the next step for managing messages via WhatsApp.
What are the advantages of the Whatsapp Business API?
Unlike the entry-level WhatsApp for Business, the WhatsApp Business API enables users to connect it to customer support software, such as Zendesk, to scale its customer service—that means being able to handle much larger volumes of messages (via tracking and prioritization). That integration can be especially useful when customers use other channels such as email or phone—the API keeps WhatsApp messages as part of the overall customer conversation, for example if a customer reaches out by phone and then switches to WhatsApp to continue the discussion. This ensures that customer requests and data aren’t fragmented across systems and software so agents don’t have to toggle between different tools and have key context at their fingertips.
The API also helps businesses connect this vital messaging channel with a CRM, as well as creates more opportunities for automating responses and serving up chatbots to handle common questions and requests.
Combined with a chatbot tailored to your needs, the WhatsApp Business API will free up your support team to focus on tougher customer service issues; meanwhile, it will create new marketing opportunities and strengthen your brand.
How much does the WhatsApp API cost?
This is where it gets a bit complicated. First, users don’t purchase WhatsApp Business API directly from Facebook—instead, you’ll need to go through a third-party vendor, or partner. Those partners charge a fee per message sent, which varies depending on who you’re doing business with. That means you’ll want to compare prices to ensure you’re getting the most value out of the service.
WhatsApp Business API itself is set up with a tier system—all users start at tier 1, and based on how many messages you send, your business might move up to costlier tiers 2 and 3.
Here’s a breakdown of how the tiers work:
Tier 1: Messages can be sent to 1,000 unique customers in a rolling 24-hour period
Tier 2: Allows your business to send messages to 10K unique customers in a rolling 24-hour period.
Tier 3: Allows your business to send messages to 100K unique customers in a rolling 24-hour period.
However, it’s important to note that not all messages are treated the same. If you reply to a customer within a 24-hour window, known as session messaging, Facebook won’t charge its partners (which of course means those partners should not charge your business).
However, when your business starts a brand-new message to a recipient who has opted in (spamming is strictly forbidden by WhatsApp, so take care to only message folks who have already given you the thumbs up), you’re in template messaging territory. You’ll have to pay for these, depending on how much your solution provider pays per message, with a markup, of course.
So if, for example, your business is in North America and you’re on Tier 1, you’ll pay $0.0085 per templated message plus the markup fee of your provider. As you move up tiers, that price will drop to as low a $0.0058. Knowing this rate structure—what partners pay—will help you determine if a WhatsApp Business API partner is offering a competitive rate to you.
With Zendesk, for example, the API costs are included, which means businesses spend less time thinking about costs and more about how they can best use the WhatsApp Business API to provide better customer service.
How to use the WhatsApp Business API
When you have chosen an integration provider, there are a few things your business should have in place. You’ll need to:
- Set up a Facebook Business Manager account
- Verify your business
- Establish a WhatsApp business account
- Have a Line of Credit for your WhatsApp business account
- And finally, a command line tool such as Terminal or an app that can perform cURL requests.
You can choose to install WhatsApp Business API on premise or use a cloud provider such as AWS; either way, you will need a database for storing sender and receiver keys, which enables end-to-end encryption (rather than simply having an API to call). That means it’s crucial to have a robust firewall or proxy in place to protect your customers and your business.
After installation, it’s a simple procedure to update your settings and then send out test messages to make sure it’s working properly. Note that you can use 800 numbers, but you must include a country code.
As you message customers, you’ll want to keep your phone number’s quality rating in mind; that figure is calculated by how many messages recipients have received in a recent period, and user feedback such as blocks, reports, and reasons why your business was blocked can negatively affect your rating. In other words, don’t spam and be sure to provide quality messages that customers will welcome.
Here’s the key: before sending proactive notifications to customers, you must obtain opt-ins from customers. That can come via your website, over the phone (via IVR flows), or in a WhatsApp thread.
What is a WhatsApp chatbot?
First things first: the WhatsApp Business API itself doesn’t offer an out-of-the-box chatbot. That said, if you’re a Business API customer, there are a host of third-party tools that will help you build a chatbot for WhatsApp.
Certain customer service software providers will offer both WhatsApp Business API service and chatbot functionality. For example, with Zendesk, it’s possible to build a bot in minutes with no coding.
Why use a WhatsApp Business chatbot? What are the advantages of a WhatsApp chatbot?
The quick and easy answer? It can save your customer service agents time, which in turn boosts your company’s efforts to scale its customer service operations. A WhatsApp Business chatbot can direct customers to helpful FAQs (self-service for the win!) and related products and services, and it can automate certain alerts and reminders. Most importantly, it can provide a measure of service to customers during off-hours such as evenings and weekends.
WhatsApp Business chatbots can also direct customers to a specific department, help them complete transactions, and other tasks that don’t require the human touch.
How to build a WhatsApp chatbot?
To build a WhatsApp chatbot, you’ll need to consider your technical resources.
You’ll need customer service software that provides access to the API. With the right provider, the process can become much easier, faster, and cost-effective.
What are the prerequisites for creating a chatbot on WhatsApp?
To start with, look for customer service software that enables seamless bot-to-human handoffs. Customers get frustrated when they need to speak with a live agent, but there isn’t an option to do so. Chatbots aren’t meant to solve every issue, so when more complex questions arise, you’ll want to be sure your bot can escalate the conversation to a human agent. With the right support software, you can ensure every conversation is routed to the right agent for the task and that key context and conversation history are passed along, so customers never have to repeat themselves.
Next, you’ll need to consider what use case you want to automate. Do you want to automate simple questions, such as FAQs, or is your use case more niche? A database, either on-premise or the cloud will be required; once you’ve set the chatbot up, you’ll want to test it before unleashing it on your customer base.
If the chatbot works as expected, simply connect the chatbot to the number associated with your WhatsApp Business API account.
How long does it take to build a WhatsApp chatbot?
The amount of time it takes to build a WhatsApp chatbot varies depending on whether you’re building a relatively simple rules-based chatbot or a more complex AI-driven tool. It also depends on how easy it is to integrate with your customer service software. Building one without assistance will require additional resources—perhaps more than your business is willing or able to field—and can take several weeks. In general, however, a simple WhatsApp Business API chatbot built with a provider-supplied tool can be up and running in a matter of days.
How much does it cost to build a chatbot for WhatsApp?
Again, one of the biggest factors at play here will be the complexity of the chatbot you intend to build—and the tools your WhatsApp Business API provides.
WhatsApp Business integration with Zendesk
The good news is that the WhatsApp Business integration with Zendesk requires minimal coding and comes included with Zendesk’s support software.
If you use the self-service flow, you can maintain control of your WhatsApp Business API number (rather than have Zendesk control it for you). You’ll need to have a verified Facebook Business Manager profile, an approved WhatsApp Business account, and your business operations must adhere to the WhatsApp Commerce Policy and its naming guidelines.
Meanwhile, if you need assistance from Zendesk, customer support will walk you through setting up WhatsApp Business integration.
For more advanced users—generally enterprise businesses—WhatsApp Business can be integrated with and customized for Zendesk via our CRM platform. Customers receive high-availability architecture, auto scaling, active monitoring, and automatic backups.
Frequently asked questions on WhatsApp for Business
What types of businesses can use WhatsApp business app?
WhatsApp business app is geared toward SMBs, generally ones in which one user—typically the business owner—handles customer service requests personally.
The business must also meet WhatsApp’s commerce guidelines.
What is the cost of the WhatsApp Business App?
Let’s cut to the chase: the WhatsApp Business app is free to download, and there are no fees required to use the service. As previously mentioned, only one user on one device can use this free option, which means that it’s best used by small businesses in which a central figure—the business owner, most likely—handles customer service inquiries personally.
How can you create and set up a WhatsApp Business account?
WhatsApp makes the process easy. If you have an existing WhatsApp Messenger account, you’ll want to migrate that first. Then simply download the app, verify your business phone number, set your business name, and then build your profile.
Can you integrate WhatsApp Business with your website?
Yes. Businesses can direct customers to message them on WhatsApp by placing a WhatsApp launcher icon anywhere on their websites, e-commerce stores, and mobile apps.
This opens a conversation in the app, and the customer can get straight to the question.
What are WhatsApp Business API messaging limits?
There are a couple of ways to look at this—there are capacity limits, which restrict the number of messages you can send to the API endpoint. That comes to 50 requests per second, with some flexibility built in for heavy bursts of up to 150 per second.
Meanwhile, the actual number of messages you can send as a business is limited by tier. Tier 1 means being able to send messages to up to 1,000 unique customers, and then it multiplies by a factor of 10 as you move up tiers: 10,000 for tier 2, and 100,000 for tier 3. Remember, the higher the tier, the lower the cost-per-message.
How long does it take to get WhatsApp API access?
In general, the approval process will take between one and three business weeks.
Can you engage customers over WhatsApp manually, or do you need a chatbot?
If you don’t have a WhatsApp Business API account and the right customer service software, then your only option is to manually answer customer requests.
What if the user asks something that WhatsApp Business chatbot is not trained to handle?
Having a clear and simple option for customers to reach a live agent when they need to is key to great chatbot experiences. Chatbots aren’t designed to solve every problem and customers get frustrated when there is no way to reach a human agent. You can have your chatbot set to direct customers to a live agent for complex or unusual requests—though an AI-powered chatbot will learn over time, greatly expanding the types of questions it can answer.
Ready to try WhatsApp for Business?
Zendesk can help. We are a turnkey WhatsApp Business Solution provider—get started today!
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Tattelecom hotline, Tattelecom support service, free hotline 8-800
PJSC Tattelecom is the largest telecom operator in the Republic of Tatarstan. The company provides a wide range of services - fixed telephony, mobile communications, Internet access, digital television.
A project to build public Wi-Fi access points is actively developing on the territory of Tatarstan. Over 1.8 million subscribers use the operator's services.
Tattelecom free hotline
Other ways to contact
What questions can the specialists help with?
What questions support cannot help with
Response time and competence of specialists
Communication with the company's customers is at a high level. Users have access to online chat, a feedback form, communities in social networks and a hotline number. Additionally, citizens can use the "Order a call" service.
Tattelecom Free Hotline
The telephone number of the information support service is (843) 222-22-22. Additional call center number - (843) 118-08-11. Calls within Russia (mobile/landline phones) are free of charge.
Also available to the company's customers is the short number of the help desk for services - 118-08 and technical support - 118-18.
Advanced users can make calls via WhatsApp/Viber.
The telephone number of the Tattelecom contact center is +7-902-718-22-68. This format of communication is usually preferred by active users of the messenger.
In addition, citizens can call the telephone numbers of the reference and information service:
Hotline in Kazan
The telephone number of the company's contact center is single. On the territory of Kazan, the same support service number is valid for individuals and legal entities.
Hotline in other regions
Tattelecom's coverage applies only to the Republic of Tatarstan. The company does not operate in other regions. Calls to the company's phone numbers from other areas are paid according to the tariffs of the mobile operator.
Other communication methods
An additional communication method is online chat. It's located in the Support section at the bottom of the page. Clicking on the blue box will open a form to fill out. The user just needs to specify his name, phone number, select the reason for the request, write a question and click the "Start a conversation" button.
The system will offer options for solving the problem - a question of a reference or technical nature, mobile communications. The user will need to send a number. Then it is connected to the operator.
In addition to the online chat, you can ask a question through the feedback form. It is available to all clients of the company. The form is located in the "Contact Information" section. The user needs to specify the first and last name, email, select the purpose of the appeal and describe the essence of the issue. Additionally, you need to enter a verification code. Then send a message.
Users can separately ask a question or leave feedback about the work of the online resource through social networks. For example, in VKontakte. The group administrator responds within five minutes.
Another way to contact the company is through the mobile application with the Fly logo. It can be downloaded from the website of the operator Tattelecom.
The application provides the user with access to the personal account (checking the balance, replenishing the account, connecting additional services).
Citizens can also send a request to the e-mail address - [email protected].
Additionally, customers can contact one of Tattelecom's branches. Their list can be found on the operator's website. Just go to the "Contact Information" and "Sales and Service Offices" section. The system will show the addresses and work schedule of the company's branches.
What questions can the specialists help with?
Citizens can get advice on such issues - the list and methods of payment for services, tariffs, the procedure for connecting additional services, the amount of debt. A complete list of services is available on the company's website.
What questions support cannot help with
Technical support staff does not advise on the services and tariffs of other mobile operators and does not resolve questions about fraud cases.
Most of the answers to questions can be found on the website. Employees of the contact center periodically remind citizens about the possibilities of a personal account. Here you need to select the appropriate section "Services for home or business". Then you need to select a subsection - Internet, television, mobile communications or telephony. Each subsection has a "Questions and Answers" section. You can find a lot of useful information here.
Response time and competence of specialists
The speed of response to a client's request depends on the communication method used by the subscriber. When contacting the company's employees through the online chat on the website, the answer to the question can be received almost immediately.
If a person contacts the hotline, much depends on the time of day. The speed of response depends on the workload of the operators. Sometimes you have to wait. On VKontakte, the group administrator responds within 5 minutes.
Iota hotline, Iota support service, free hotline 8-800
Iota hotline phone
-10 (for legal entities) and 8-800-550-00-07 (for individuals).
Iota hotline number
For problems with smartphones
For problems with 4G modems and routers
Free hotline
What data is required to contact technical support?
What can I find out by phone?
When can support not help?
Other ways of communication
In the Yota 9 mobile application0003
Competence of Iota operators
For problems with smartphones
If you have any problems related to your smartphone, you can always ask your question by simply describing it in SMS to the number 0999 . Here you can also use the free chat. And of course, no one canceled e-mail.
For problems with 4G modems and routers
If the question concerns the modem, you can ask it by contacting specialists by phone 8-800-550-00-07 (only for subscribers - individuals).
Or, as in the case of smartphones, you can contact a specialist through a special free chat. And of course, you can always write your message to the email address that will be listed below.
Free hotline
There are two options here - this is either a single number 8-800-550-00-07 , or a corporate customer support phone: 8-800-550-10-10 So, all these phones are completely free . In addition, you can use other, also completely free options, including:
- Free number 0999 , where you can ask your question.
- Also, the site always has a free chat where employees answer your questions online.
- And the last option is to ask your question by writing to [email protected]
What data do you need to contact technical support?
In order to contact technical support, you will need to provide the following data:
- Your personal account details.
- City where you live.
- Well, actually, the very essence of the question.
What can I find out by phone?
Many issues can be resolved over the phone and without leaving home. For example:
- Tariff change.
- Troubleshooting smartphone problems.
- Solving technical problems related to the operation of the modem or router.
- In addition, they will tell you over the phone where the most convenient sales office is located and what schedule it works.
- They will also tell you where and on what grounds your funds go.
- How to pay for this or that information and so on.
When can support not help?
For example, if your modem or router is broken. But the hotline specialists will tell you what to do in this case.
Other ways to contact
One of the most common ways to contact the company is to send an email to [email protected]. You can write in free form, but do not forget about the rules of decency and vocabulary.
SMS support
As mentioned earlier, additional support for the company's customers is carried out via SMS - application. To do this, just send your question to the free number 0999 .
Contact on the company's website
You can always ask your question on the website in real time. To do this, just go to the "Contact the chat" section. Here you need to enter the following data:
- Personal account or your personal name (but then, most likely, you will again have to enter a personal account, so prepare in advance.
- City.
- Actually, the very essence of the appeal. This can be started by pressing the "Ask" button. As a rule, the answer of a specialist does not take more than five minutes, so in a short time you will be able to receive all the information you are interested in.
In the Yota mobile application
One of the most convenient ways to contact the company is to download the mobile application to your device and successfully use all the services offered.
Thus, the mobile application makes it possible:
- Get support from experts around the clock and absolutely free.
- Receive your balance using the mobile application.
- Change the terms of your cooperation with the company.
- Control your expenses online.
This application, which allows you to ask your questions in real time, can be downloaded in several ways: /en/app/yota/.
- Android smartphone users can download from https://play.google.com/store/apps/.
- Well, for those who work with Windows-based equipment, the application can be downloaded from the link https://www.microsoft.com/en-us/store/.
In the application, as well as on the site, in order to ask a question, you need to enter the following data:
- Personal account.
- City where the service is provided.
- Well, in fact, the very essence of the issue should be described in as much detail as possible.
After that, after a minimum amount of time you will receive an answer to your question.
