How do i regain my facebook account
How to Recover Your Facebook Account When You Can't Log In
Whether you forgot your password or got hacked, we'll show you how to recover your Facebook account.
Most of Facebook's automated account recovery options depend on the information you entered and validated when you set up your account. If you never completed the information or if it's outdated, chances are slim that you'll be able to regain access to your account.
However, we will show you one option for when every other recovery method fails.
5 Ways to Recover Your Facebook Account
Facebook account recovery is tricky, especially if you have not set up any backup recovery options. Keep in mind that many of the options below take time and patience. That said, many people have succeeded, even if nothing seemed to work at all.
Note: This article covers everything we know about Facebook account recovery. If you still have questions, post your question to Facebook's Help Center.
1. Check if You're Still Logged Into Facebook Somewhere
Before you try to recover your account, check whether you are still logged into Facebook on any of your devices. This could be another browser or browser profile on your computer, your Facebook Android or iOS app, or a mobile browser, for example, your tablet or Kindle.
If you can still access Facebook anywhere, you might be able to "recover" your Facebook password without a confirmation reset code; though what you'll actually do is create a new password.
Proceed to Step 1a of our article describing what to do when your Facebook account gets hacked, where we explain how to change your Facebook password. At this point, also consider setting up two-factor authentication on Facebook.
If you have set up two-factor authentication and have lost access to your code generator, here's how to regain your Facebook login.
2. Try the Default Facebook Account Recovery Options
If you couldn't find a device where you were still logged into Facebook, proceed with the recovery options.
If possible, use the internet connection and computer or phone from which you've frequently logged into your Facebook account before. If Facebook recognizes that network and device, you might be able to reset your password without additional verification. But first, you need to identify your account.
Option 1: Recover Your Account From Its Profile Page
If you have access to another Facebook account, for example, that of a friend or family member, and you can access your account's profile page that way because you're Facebook friends, you can use this option. Note that it will require logging out of the other account.
To proceed with this option, find your profile on your Facebook friend's friend list, open it, and click the ... on or below your profile image (in the mobile app, the three-dot menu will show up below the image), then select Find Support or Report Profile.
From the next menu, select the appropriate option, in this case I Can't Access My Account.
In the final step, select Recover this account and click Done, which will log you out of the account you're using, to start the account recovery.
This method will lead you to the same Reset Your Password window described under Option 2. The recovery is based on the contact data you added to your account.
If you need more help with the following recovery steps, follow the instructions from the second screenshot below.
Option 2: Find and Recover Your Account With Contact Details
If you don't have access to Facebook at all or prefer not to log out of another account, open a new browser profile, e.g. a guest profile, and head to the Facebook recover page.
Enter an email address or phone number you previously added to your Facebook account. When you search for a phone number, try it with or without your country code, e.g., 1, +1, or 001 for the US; all three versions should work.
Even if it doesn't say so, you can also use your Facebook username.
Once you successfully managed to identify your account, you will see a summary of your profile. Before you proceed, carefully check if this really is your account and if you still have access to the email address or phone number listed. You may be able to choose between email or phone recovery.
Should the No longer have access to these? option apply to you, proceed to Section 3 of this article.
If all looks well with the contact details that Facebook has on file for you, however, click Continue. Facebook will send you a security code.
Retrieve the code from your email or phone (depending on which method you chose), enter it, and rejoice in having recovered your Facebook account.
At this point, you can set a new password, which we strongly recommend.
If the code never arrives, check your spam folder (email), make sure you can receive text messages from unknown senders, and ensure you haven't blocked Facebook's number on your phone.
If you still can't receive the code, click Didn't get a code? in the bottom-left corner of the Enter Security Code window, which will take you back to the previous screen.
You can try again, or maybe you'll realize that you don't have access to the account after all.
Log Back Into Your Facebook Account
If you managed to regain access to your account, and if you suspect that your Facebook account was hacked, immediately change your password and update your contact information.
These are key steps in securing your Facebook account. Be sure to remove any email addresses or phone numbers that are not your own or that you can no longer access.
We strongly recommend that you enable two-factor authentication on all of your social media accounts, so that this won't happen again.
Often, it's not possible to recover a Facebook account using the options above. Maybe you lost access to the email address and phone number you once added to your profile.
Or maybe a hacker changed this information.
In that case, Facebook allows you to specify a new email address or phone number, which it will use to contact you about recovering your account.
To start this process, click the link No longer have access to these? in the bottom-left of the reset password page (see above) to start the Facebook account recovery process. Facebook will ask you for a new email address or phone number, so that it can get in touch with you to help you recover your account. Click Continue to proceed.
Wait until Facebook gets in touch to verify your identity. Be patient.
4. Check if Your Facebook Account Was Hacked to Send Spam
In the event that your account was hacked and is posting spam while you can no longer access it, you should report your Facebook account as compromised.
This will actually start a similar process to the one outlined above. While you will use the same information to identify your account, in the following step, you will be able to use either a current or old Facebook password to recover your account.
This is useful in case a hacker changed your password, but it may also come in handy if you forget your new password. You can find more security-related tips on the Account Security page in the Facebook Help Center.
5. Confirm Your Identity With Facebook
If all of Facebook's automated account recovery methods have failed, your last hope is Facebook support itself.
Facebook has a Help Centre page that lets you confirm your identity.
Upload a JPEG (photo) of your ID, enter an email address or mobile phone number that is (or was) associated with the Facebook account you wish to recover, then click Send to submit the information.
If you no longer have access to any of the email addresses or phone numbers associated with your account, enter one you have access to now. Then, email [email protected] to explain your situation.
Mention that you've already submitted your ID to prove your identity.
Do not attach your ID to your email, as email isn't a secure form of communication.
Either way, hearing back from Facebook can take several weeks, so you'll need to be patient.
If you didn't use your real name on Facebook, your hopes for recovering your account this way are close to zero.
If All Else Fails, Create a New Facebook Profile
Over the past few years, we have received countless messages from people who weren't able to recover their Facebook accounts, even after going through all of these steps, one by one.
Usually, their contact information was outdated, the recovery codes Facebook provided didn't work, or the company would never respond to verify their identity. And at that point, you're out of options. At some point, you just have to move on. As much as it hurts, learn from your mistakes, and create a new account.
Be sure to add several valid contact details, secure your Facebook account, and rebuild your profile from scratch.
It's a pain, but it's better than nothing.
How to Recover a Facebook Account on Desktop or Mobile
- You can recover your Facebook account in a browser or using the mobile app if you can't log into your account normally.
- On a computer, find the problematic account using someone else's Facebook account and then follow the menu to choose to recover the account.
- On an iPhone or Android, you can follow the forgot password link on the login page to recover the account.
Can't get into your Facebook account? There are a few reasons why this might happen, but if your account was hacked or if you just forgot your password, you can use Facebook's automated account recovery process to get back in. You'll need to have access to Facebook, though, such as through a friend or family member's account.
How to recover a Facebook account on a computer
1. Open Facebook in a browser and then find the profile page for the account you are trying to log into. You can do this by searching, but an easier option is to find the account in the Friends list.
2. Tap the three dots at the far right side of the page, in line with the tabs under the account name.
3. In the dropdown menu, choose Find support or report profile.
Choose Find support or report profile from the dropdown menu. Dave Johnson4.
Click Something Else.
5. Click Recover this account.
If you choose to recover the account, Facebook will log you out of the current account. Dave Johnson6. You'll be logged out of the current Facebook account and see the Find Your Account window.
7. Enter your email address or phone number associated with the account and click Search.
8. Choose how you want to get the code to reset your password, such as using your Google account or email address.
9. Follow the instructions to retrieve the code from your selected device, and then enter it to regain access to your account.
How to recover a Facebook account on a mobile device
Whether you are using an iPhone or Android device, the steps to recover your Facebook account are the same.
1. Start the Facebook app on your phone. If it's already logged into an account (but not the one you want to access), tap the three line menu, scroll to the bottom and tap Log Out.
Log out of Facebook to recover a different account. Dave Johnson2. On the Facebook app's login page, tap Forgot Password?
3.
On the Find Your Account page, enter your phone number for the account.
4. When you see the account appear in the search results, tap it.
5. On the Log In page, tap Try Another Way.
6. On the Choose a Way to Log In page, if you need a password reset, tap Send code via Email and then Continue.
Choose to receive a code and follow the steps to recover your account. Dave Johnson7. Follow the instructions to enter the code and regain access to the account.
Dave Johnson
Freelance Writer
Dave Johnson is a technology journalist who writes about consumer tech and how the industry is transforming the speculative world of science fiction into modern-day real life. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. He then spent eight years as a content lead on the Windows team at Microsoft. As a photographer, Dave has photographed wolves in their natural environment; he's also a scuba instructor and co-host of several podcasts. Dave is the author of more than two dozen books and has contributed to many sites and publications including CNET, Forbes, PC World, How To Geek, and Insider.
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How do I recover my Facebook account if I can't log into it?
Help Center
Account Management
Login and Password
We are updating the mobile version of Facebook.
com. More
If you're having trouble signing in to your Facebook account, try the steps below.
Recovering a Facebook account using the Find Account page
Go to the Find Account page at facebook.com/login/identify and follow the instructions below. Use a computer or mobile phone that you've already signed into your Facebook account on.
Find the account you want to recover. You can search by name, email address, or phone number.
Follow the onscreen instructions to reset your account password.
Learn more about
what to do if you can't find your account using the Account Finder page.
Recovering a Facebook account from a friend or relative's account.
Click the icon below the cover photo.
Select Get support or report a profile.
Select the Other option and click Next.
Click Recover this account and follow the instructions on the screen.
If you need to change or reset your password
Learn how to change or reset your password.
If there is a problem accessing the email address or phone number specified in the account
Learn what to do if you can't reset your password because you can't access the email address or phone number on your account.
If you need to check if your account is disabled
If your Facebook account is disabled, you will see a message about it when you try to log in.
If you think your account has been hacked or someone is using it without your permission
Find out what to do if you think your account has been hacked.
If you're having trouble getting recovery codes to your email address or phone number
Find out what to do if your Facebook account is suspended and verification codes aren't coming to your email address or phone number.
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Create a Facebook Page 90 Forgot Password What to do? How to restore access?
When you forgot your Facebook password, you need to restore access and make a new password.
You can view the old password only when it is saved in your browser. In other cases, you will have to restore access (password reset), even if you have access to the page.
How can I reset my password and make a new one?
- Open the Find Your Account page. If you still have access to the page, use the "Forgot your password" link.
- Enter the mobile phone number or email address associated with the page (login). Several phone numbers or email addresses could be linked to your account, you need to enter one of them.
- Press Search.
- Follow further instructions.
Find Your Account Dialog Example
Facebook usually asks:
How would you like to receive the password reset code?
- Email code address (shows mail address)
- Send code via SMS (shows the last digits of the number)
You choose the recovery option, they send you a secret code, and all you have to do is enter it so that Facebook allows you to change your password on the page.
You just need to come up with a new password, enter it and remember it.
For example, a 6-digit code is sent to the mail:
An example of the "Enter security code" dialog box
You can view it in the letter and enter it on the Facebook website, or directly from the letter follow the link to change the password.
What to do if the code does not come?
The code is not coming to the mail
First, wait. The code may take longer to arrive in your mail than you expect. If there is no code, check the folder Spam or Junk - he could get there.
The code does not come to the phone
- Reboot the phone or turn it off and on again. Usually, this requires holding down the power button and waiting for the item Restart or Turn off to appear.
- Make sure your phone has the correct date and time.
- Check if there is money on the balance.
- Send yourself an SMS from another number to check if the messages are getting through.
- Insert a SIM card into another phone and order the VK code again.
- Make sure you have a phone with exactly the number to which the page is linked. Facebook shows which number the code is being sent to - look carefully at the last digits.
What if I can't access my phone number?
If an email address is linked to the page, use the recovery via mail. If this is not possible, then we advise you to go to the mobile operator with a passport and restore the SIM card (if the number has not yet been resold to another person).
What if I can't access my mail?
Try to recover it using the function Forgot your password. We have instructions for restoring access to Mail.ru mail:
- Not included in Mail.ru, what should I do? Solving problem
What if I don't remember my phone number or email address?
Instead of a number or email, you can enter a username (page address). For example, if your page was located at www.
facebook.com/sveta.makarova , then you need to enter sveta.makarova . You can ask one of your Facebook friends to look at the address of your page and send it to you.
What should I do if I have exceeded the allowed number of password reset requests?
You need to stop all attempts, wait a day (24 hours) and try again. In the meantime, it's worth looking again for an email from Facebook in the mail in the folder Junk emails or Spam (if you used a password reset by mail).
What should I do if Facebook does not allow me to restore access?
If Facebook writes “No results were found for your search. Please try to enter other information", means that such a number or email address is not associated with any account. You need to think carefully and enter the correct number or postal address. Your account could have multiple phone numbers or email addresses associated with it. The number must be entered in full, including the country code, and numbers only, without any other characters.
The email address must not contain spaces. If in doubt about the address, go to your mailbox and copy it from there. Finally, try specifying a page address instead of a number or email address.
Attention: if two-factor authentication is enabled on your page (login protection, login confirmation via SMS), then you can no longer reset your password using only your phone. You need a second phone number or email address linked to your account. If there is no access to the mail, then the recovery may end like this:
We are very sorry that you are having problems recovering your email address. Unfortunately, this means that we cannot verify who you are and grant you access to the Facebook account you are trying to log into. We may hide your Facebook account information if we find that you cannot access it.
How to restore access with the help of friends?
If you have been assigned so-called trusted persons from among your Facebook friends, then you can restore access with their help:
- Start the restoration as described above.
- Enter your email address.
- Select No access.
- Enter the phone number or email address you currently use, click Continue.
- Press Reveal my trusted contacts.
- Facebook will show a special link - send it to one of your trusted persons. Don't close the page.
- When he clicks on the link, Facebook will tell him the secret code.
- A friend will give you this code, use it to restore access.
If trustees were not assigned before you lost access, this method will not work.
What other ways are there to restore access? Is it possible to restore access to Facebook using a passport and a photo?
Facebook also offers the following way to recover an old account, but to use it, you need to log in to the site with a username and password (that is, for example, do it on behalf of your new page):
- needs to be restored.
- Click the "..." button (three dots) and then Get support or report a profile.
