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Setting up automated responses through Facebook Messenger is a great way to keep your audience engaged while also saving you some much-needed time. You can do things such as:
You must be an admin, editor or moderator of a Facebook Page to use Messenger.
You must be an admin, editor or moderator of a Facebook Page to use Messenger.
After selecting an option, click the blue Edit Message button to customise its automated response. Here you can customise things such as:
After selecting an option, click the blue Edit Message button to customise its automated response. Here you can customise things such as:
Here are several of the automatic responses available, with examples. Customise yours to reflect your own voice!
Respond to all incoming messages that you're not available.
Timing: Sent instantly.
Thanks for your message.
We're away and can't respond at the moment. We appreciate you getting in touch.
Respond to the first message someone sends your Page.
Timing: Sent instantly.
Hi, thanks for contacting us. We've received your message and appreciate getting in touch.
Respond to messages that request contact info.
Timing: Sent instantly.
Thanks for your message. We're away and can't respond at the moment. We appreciate you getting in touch.
Respond to messages that request the location of your business.
Timing: Sent instantly.
Thanks for your message. We are located at 123 Main Street.
Respond to anyone who publicly shares that they recommend your Page.
Timing: Sent ten minutes after someone publicly shares that they recommend your Page.
Hi, thanks for recommending us! We're glad you had a great experience.
Respond to anyone who publicly shares that they don't recommend your Page.
Timing: Sent ten minutes after someone publicly shares that they don't recommend your Page.
Hi, we're sorry you had a bad experience. Please let us know how we can improve.
Respond to someone who applied for a job your Page posted.
Timing: Sent instantly.
Hi! We've received your application and appreciate your interest in working for us.
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How to Set Up Automated Responses From Facebook Creator Studio
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Iva Djukic
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Yes, you can set up an auto response on Facebook Messenger, and it’s a great feature that more marketers should know about!
And it’s especially helpful if your marketing strategy relies heavily on communication on Facebook.
😉
If you regularly publish content on Facebook, you should expect users to send you messages and treat your business Page like another platform for customer service. That’s also why the process of contacting you should be smooth, and users should feel like you’re taking care of them along the way.
Automated replies are messages sent automatically as your Page’s first response to new messages. They buy you time so that you can respond to the user when it is comfortable for you and think of a perfectly crafted answer. In the meantime, you leave the sender with a reply that makes him or her rest assured that his message was received and is being processed.
As it’s not a final reply to the user, you should always keep auto replies short and sweet.
How to set up an auto response on Facebook Messenger?We’ll guide you through the process of setting up your auto-replies. What you need to do is, as follows:
Remember that auto-replies aren’t included in your Page’s response rate or response time, so you can’t improve your score by setting them up.
Pro tip
In your auto reply you can also include an answer to the most frequently asked question.
Of course, you’ll have to limit yourself – you can’t put too much text in an automatic reply, and in such case, you can’t give answers to many FAQs. However, if you run, for example, a restaurant’s profile, you can inform users that they can book a table also via phone or email.
What is more, automated replies won’t be sent if your Page’s messaging status is set to Away.
For businesses with an especially heavy workload of messages and a limited number of Facebook moderators, it would be advisable, though, to set up automated away messages. In this way, people who will visit your Page will see in the About section on the right that, for example, between 5 pm and 9 am your Business is ‘away’ and won’t respond to messages. Messages received when your Page is Away aren’t included in your Page’s response rate or response time.
How to set up an away message on Facebook Messenger?
Please note that neither away responses nor instant replies are included in your response rate or response time. To improve your moderation performance and never miss a message, check out Sotrender’s Social Inbox.
By managing, and replying to users’ messages, from Sotrender’s Social Inbox you will save plenty of time. Tracking a conversation with one user will not only become much easier, but you’ll also immediately know what is each conversation’s sentiment.
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Marketing Specialist
Graduated from University of Warsaw with a Master's degree in psychology. Can be found binge-watching Netflix, reading, or spending time on social media.
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Facebook Messenger Autoresponders are an effective way to improve your customer experience. In this article, we'll take a look at the benefits of setting up Facebook automatic replies and the different methods for creating Facebook automatic replies. In addition, we have collected the most popular Facebook Messenger auto-responder messages.
Facebook Messenger Auto Responders are automatic replies to incoming messages in Messenger chats.
Common types of autoresponders include welcome messages and "get out" messages.
There are many reasons why Facebook Messenger autoresponder messages are important. First, acknowledging new customers with a welcome message will help you make a good first impression on them.
Why Facebook's automatic replies matterAway messages also set the right expectations for response time when you can't reply to Messenger contacts right away. In addition, companies can use Welcome and Away messages to greet customers and ask for their details at the same time.
Now that you've learned the basics of Facebook's automatic replies, let's dive into the setup process.
There are two ways to set up an autoresponder for Facebook Messenger messages - through Facebook Page Inbox and respond.io.
The former is for small businesses that only use Messenger, while the latter is ideal for large businesses that also use other Meta messaging products such as WhatsApp and Instagram.
In addition, improved automation on respond.io allows you to collect customer data and send contextual, auto-response messages based on customer categories.
To create automatic Facebook Messenger replies, you need to be a page administrator, editor, or moderator. To get started, go to your Facebook page.
1. Go to in your inbox.
How to set up an autoresponder in Facebook Page Messenger2. Click on Automation.
How to set up Facebook Messenger Auto Reply: Go to Automation3. Navigate to Instant Reply and turn on the toggle switch. by checking the box.0003 How to set up an auto-reply on a Facebook page in Messenger: Check the box in Messenger
5. Compose a Facebook Messenger auto-reply message.
How to set up an automatic reply in Facebook Messenger: Compose a message Here you can choose to personalize the auto reply with the name of the recipient.
You can also test the Facebook Messenger auto-reply by sending it to your mobile device. Finally, click on the Save Changes button to post the Facebook Messenger autoresponder message.
Next, we'll show you how to set up a Facebook Messenger message autoresponder on respond.io. But before you can use respond.io as a third-party inbox, make sure you disable the Facebook Page Inbox and make respond.io your primary application.
Workflows make creating automated Facebook responses on respond.io a breeze. You will need a respond.io account to get started. Go to the Workflows module.
1. Set the workflow trigger to "Conversation open".
2. Add Date and time step and define business hours if you plan to enable Facebook message auto-responder only at certain times.
How to set up a Facebook autoresponder on respond.io: Define business hours3. Add one or more steps to send a message. You can create different types of Facebook Messenger autoresponder messages in one workflow. In the configuration box, set the channel to Facebook Messenger and the message type to text. Then compose your autoresponder message(s).
How to set up a Facebook Messenger auto-reply bot: Steps to send a messageTo take your automation game to the next level, you can add an "Ask a question" step after the welcome message to save the responses as a variable for use in other parts of your workflow .
Save responses as variable Next, we'll share some examples of Facebook Messenger autoresponders designed for different situations.
We've compiled a list of popular Facebook Messenger Auto Reply examples for business, including welcome messages, away messages, and lead capture messages.
Below is a list of sample Facebook Messenger welcome messages:
Here are some examples of Facebook Messenger delayed messages:
" If you want to get customer data with a Facebook auto-reply message, consider the following options:
Improve your customer experience today with Facebook Auto Replies. To get started, create a respond.io account for free and connect Facebook Messenger to the platform.
If you enjoyed reading about Facebook Messenger autoresponders, check out the articles below:
1 If you are reading this post then chances are you are getting tons of Facebook comments on your page.
In this article, we'll explain why and how you should set up Facebook's automatic reply comment. Using respond.io, which works a bit like the Facebook Comment Plugin, you'll learn how to set up Facebook Auto Reply Comment, which sends a private message to a commenter via Facebook Messenger.
Indeed, replying to Facebook comments can be a hassle, especially when so often Facebook comments can be spam. However, in many other cases, Facebook comments are a valuable source of customer feedback or even sales leads.
Research has shown that, on average, a typical Facebook user makes only four comments in 30 days. Only 4! The relatively low number of Facebook comments compared to likes and clicks on ads means that the user is highly engaged with your content.
Relative value of Facebook commentsA Facebook comment may indicate that the user is:
What all these cases have in common is that a Facebook comment indicates that, for one reason or another, the user is seeking to establish a relationship with your company. A Facebook user commenting on your Facebook post is not something you want to waste. Ideally, you want to turn that user into a Facebook Messenger contact.
These Facebook users are already commenting on your Facebook post, why should you move the conversation to Facebook Messenger? Simple answer: if they posted a message on your Facebook page, you can message them back at any time.
Posting on Facebook and Facebook Messenger have their strengths and weaknesses. Replies to Facebook comments can increase the rank of a post, and we encourage you to continue doing so.
Done right, your business can benefit from both messaging and private messaging on Facebook.
Here are a few reasons why you might want to make a conversation started in a Facebook comment private:
Eliminating negative comments is a critical aspect of having a business online because you're not just talking to one person, but to everyone who sees it. Proper execution will benefit your business as it shows that your business wants to correct the situation, make it legitimate and responsive.
When replying to a comment, state your business's intent to resolve the issue and continue the conversation on Messenger.
Respond professionally, empathetically, in keeping with the tone of your business, and don't delete negative comments.
Eliminating negative comments is a critical aspect of having a business on the Internet because you're not just talking to one person, but to everyone who sees it. Proper execution will benefit your business as it shows that your business wants to correct the situation, make it legitimate and responsive.
When replying to a comment, state your business's intent to resolve the issue and continue the conversation on Messenger. Respond professionally, empathetically, in keeping with the tone of your business, and don't delete negative comments.
Facebook allows you to reply to these messages privately.
Replies to Facebook comments privatelyThis works on a small scale. However, imagine if you could instantly and privately respond to all comments.
Facebook comments are valuable because they arouse user interest; therefore it is very important to respond to most of the comments.
The advantage of having a human reply to comments is the possibility of personalization, as this is done by a human on a case-by-case basis. However, having a person respond to each user's comments is not always advisable. This is especially true because when replying to a comment with a private message, you cannot write to the user until they reply to your message.
The Facebook comment autoresponder from respond.io works like the Facebook comment plugin. Facebook Post Autoresponder allows your business to allocate their time and effort to those who replied to your private message. Also, since this feature sends a private message instantly, the user is more likely to reply to it. This is very handy if your Facebook comments are leads.
A study by the Harvard Business Review, HBR, shows that response time is an important determinant of lead generation. This is where automation and operator work together to create the best customer experience. HBR shows that by responding to a customer within the first hour, you can increase lead conversions by 7x!
The ability to convert leads decreases exponentially within the first hour In addition to being timely and responsive, migrating a conversation to Facebook Messenger using the respond.
io feature, similar to the Facebook comments plugin, will allow your business to build a list of contacts that can be used for broadcasting and marketing in the future. goals.
In addition to auto commenting on a Facebook page, there are several other ways to get Messenger contacts, such as using Messenger codes and adding Facebook Messenger to your site.
To set up an automatic reply to a Facebook comment you will need:
Once you have them ready , you can set up an auto-responder for Facebook comments.
1. Go to in Settings > Channel > Facebook Messenger > Comments.
Channel 9 settings0002 2. Select Track comments in any message to use the same auto-reply for all messages. Then write an auto-reply message. Use dynamic variables to personalize your auto-reply.
Set up an automatic reply to a Facebook comment for any message Click the Save button when finished. In addition, you can set up unique auto-replies for specific Facebook posts.
3. Select Track Comment Under a SPECIFIC Post to set a unique auto-reply for each post.
Set up an automatic reply to a Facebook comment for a specific message4. Log in to your Facebook account when prompted.
Facebook account login5. Select the message from the drop-down list for which you want to create an auto-reply. Then write an autoresponder message.
Setting an automatic reply to a Facebook comment for a specific postWhen you're done, click Save. You may be prompted to log in again to complete the setup. That's all! The Facebook comment autoresponder is now in use. Facebook users commenting on your page will receive an auto-reply as shown below.
Respond.io instantly sends a given message when a comment is posted When using a feature like the Facebook Comment Plugin or the Facebook Comment Auto Reply, businesses are wondering if they should create a more general message or a more specific one.
In this case, the trigger or target, ANY or SPECIFIC. Basically it determines which post will trigger a post and which post will be sent.
Selecting ANY message will be sent to anyone who comments on any post on your page. On the other hand, the SPECIFIC function will send a message to those who comment on the selected post. Note that this feature does not send messages to users who have commented prior to using this feature, and when using SPECIFIC, the message sent is tied to and dependent on the post being commented.
The advantage of using ANY is the ability to create one general message for each comment received. This is good, as you won't forget to customize the message for every post you post. The disadvantage of this method is that your message may sound too formulaic, which may turn off some users, but it's still better to address than not. Using SPECIFIC, on the other hand, will allow you to customize the message depending on the post.
Respond.io generally recommends using ANY.
