How to set up automatic message on facebook
How to set up automated responses from Facebook Creator Studio
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Setting up automated responses through Facebook Messenger is a great way to keep your audience engaged while also saving you some much-needed time. You can do things such as:
- Say hi to someone after they first message you.
- Respond to common questions.
- Customise messages to provide quick answers to people asking for contact info or the location of your business.
- Ask your audience for feedback.
Eligibility
You must be an admin, editor or moderator of a Facebook Page to use Messenger.
You must be an admin, editor or moderator of a Facebook Page to use Messenger.
Turn on and edit automatic responses
- Go to the Facebook section of Creator Studio.
- Select Inbox.
- Select Automatic responses.
- Toggle any of the automatic response options on or off.
After selecting an option, click the blue Edit Message button to customise its automated response. Here you can customise things such as:
- Timing (when the message is sent after being triggered).
- Personalisation (dynamically include the person's name).
- Images, videos and buttons.
- Timing (when the message is sent after being triggered).
- Go to the Facebook section of Creator Studio.
- Select Inbox.
- Select Automatic responses.
- Toggle any of the automatic response options on or off.
After selecting an option, click the blue Edit Message button to customise its automated response. Here you can customise things such as:
- Timing (when the message is sent after being triggered).
- Personalisation (dynamically include the person's name).
- Images, videos and buttons.
Types of automatic responses for Facebook Messenger
Here are several of the automatic responses available, with examples. Customise yours to reflect your own voice!
Away message
Respond to all incoming messages that you're not available.
Timing: Sent instantly.
Thanks for your message.
We're away and can't respond at the moment. We appreciate you getting in touch.
Instant reply
Respond to the first message someone sends your Page.
Timing: Sent instantly.
Hi, thanks for contacting us. We've received your message and appreciate getting in touch.
Contact information requested
Respond to messages that request contact info.
Timing: Sent instantly.
Thanks for your message. We're away and can't respond at the moment. We appreciate you getting in touch.
Location requested
Respond to messages that request the location of your business.
Timing: Sent instantly.
Thanks for your message. We are located at 123 Main Street.
Page recommended
Respond to anyone who publicly shares that they recommend your Page.
Timing: Sent ten minutes after someone publicly shares that they recommend your Page.
Hi, thanks for recommending us! We're glad you had a great experience.
Page not recommended
Respond to anyone who publicly shares that they don't recommend your Page.
Timing: Sent ten minutes after someone publicly shares that they don't recommend your Page.
Hi, we're sorry you had a bad experience. Please let us know how we can improve.
Application received
Respond to someone who applied for a job your Page posted.
Timing: Sent instantly.
Hi! We've received your application and appreciate your interest in working for us.
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How to Set Up Automated Responses From Facebook Creator Studio
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Can I set up an auto response on Facebook Messenger? Sotrender Resources
Iva Djukic
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Yes, you can set up an auto response on Facebook Messenger, and it’s a great feature that more marketers should know about!
And it’s especially helpful if your marketing strategy relies heavily on communication on Facebook.
😉
If you regularly publish content on Facebook, you should expect users to send you messages and treat your business Page like another platform for customer service. That’s also why the process of contacting you should be smooth, and users should feel like you’re taking care of them along the way.
What is an auto response?
Automated replies are messages sent automatically as your Page’s first response to new messages. They buy you time so that you can respond to the user when it is comfortable for you and think of a perfectly crafted answer. In the meantime, you leave the sender with a reply that makes him or her rest assured that his message was received and is being processed.
As it’s not a final reply to the user, you should always keep auto replies short and sweet.
How to set up an auto response on Facebook Messenger?We’ll guide you through the process of setting up your auto-replies. What you need to do is, as follows:
- Go to your Business Facebook Page.
- Go to Inbox and then click on the tab in the left-hand column Automated Responses.
- Then in the second column on the left click Instant Reply and click on Edit.
- Here you can choose on what platform your instant replies will be sent – Facebook (as responses to comments) or Messenger (message replies). You can customize your message and add personalization – the first name of the recipient, last name of the recipient, the full name of the recipient, Facebook page link, or website link.
- Before you save your reply, check if it looks fine. You can do it on the mobile preview in the right-hand column, or click on Preview in the Messenger button above it.
- All set? Save it and your auto-reply is ready.
Remember that auto-replies aren’t included in your Page’s response rate or response time, so you can’t improve your score by setting them up.
Pro tip
In your auto reply you can also include an answer to the most frequently asked question.
Of course, you’ll have to limit yourself – you can’t put too much text in an automatic reply, and in such case, you can’t give answers to many FAQs. However, if you run, for example, a restaurant’s profile, you can inform users that they can book a table also via phone or email.
What is more, automated replies won’t be sent if your Page’s messaging status is set to Away.
For businesses with an especially heavy workload of messages and a limited number of Facebook moderators, it would be advisable, though, to set up automated away messages. In this way, people who will visit your Page will see in the About section on the right that, for example, between 5 pm and 9 am your Business is ‘away’ and won’t respond to messages. Messages received when your Page is Away aren’t included in your Page’s response rate or response time.
How to set up an away message on Facebook Messenger?- Go to your Business Facebook Page.
- Go to Inbox and then click on the tab in the left-hand column Automated Responses.
- Then in the second column on the left click Away Message and click on Edit.
- In the edit section, first select your time zone, time range and days of the week when your away message should be delivered.
- Then customize your message. Remember to add information about when you will be able to respond at your earliest convenience. You can also add personalization just like in the case of auto-replies.
- Then preview, double-check everything and save. Your Away Message is live!
Please note that neither away responses nor instant replies are included in your response rate or response time. To improve your moderation performance and never miss a message, check out Sotrender’s Social Inbox.
By managing, and replying to users’ messages, from Sotrender’s Social Inbox you will save plenty of time. Tracking a conversation with one user will not only become much easier, but you’ll also immediately know what is each conversation’s sentiment.
- What are the benefits of using a social media moderation tool to answer comments and messages on Facebook?
- How can I organize my Facebook inbox better?
- How can I easily switch between the Pages I moderate on Facebook?
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Author
Iva Djukic
Marketing Specialist
Graduated from University of Warsaw with a Master's degree in psychology. Can be found binge-watching Netflix, reading, or spending time on social media.
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Facebook Messenger Autoresponder User Manual [2022]
Facebook Messenger Autoresponders are an effective way to improve your customer experience. In this article, we'll take a look at the benefits of setting up Facebook automatic replies and the different methods for creating Facebook automatic replies. In addition, we have collected the most popular Facebook Messenger auto-responder messages.
Facebook Messenger Auto Reply: The Basics
Facebook Messenger Auto Responders are automatic replies to incoming messages in Messenger chats.
Common types of autoresponders include welcome messages and "get out" messages.
There are many reasons why Facebook Messenger autoresponder messages are important. First, acknowledging new customers with a welcome message will help you make a good first impression on them.
Why Facebook's automatic replies matterAway messages also set the right expectations for response time when you can't reply to Messenger contacts right away. In addition, companies can use Welcome and Away messages to greet customers and ask for their details at the same time.
Now that you've learned the basics of Facebook's automatic replies, let's dive into the setup process.
How to set up an autoresponder in Facebook Messenger
There are two ways to set up an autoresponder for Facebook Messenger messages - through Facebook Page Inbox and respond.io.
The former is for small businesses that only use Messenger, while the latter is ideal for large businesses that also use other Meta messaging products such as WhatsApp and Instagram.
In addition, improved automation on respond.io allows you to collect customer data and send contextual, auto-response messages based on customer categories.
How to set up automatic Facebook replies in the inbox of a Facebook page
To create automatic Facebook Messenger replies, you need to be a page administrator, editor, or moderator. To get started, go to your Facebook page.
1. Go to in your inbox.
How to set up an autoresponder in Facebook Page Messenger2. Click on Automation.
How to set up Facebook Messenger Auto Reply: Go to Automation3. Navigate to Instant Reply and turn on the toggle switch. by checking the box.0003 How to set up an auto-reply on a Facebook page in Messenger: Check the box in Messenger
5. Compose a Facebook Messenger auto-reply message.
How to set up an automatic reply in Facebook Messenger: Compose a message Here you can choose to personalize the auto reply with the name of the recipient.
You can also test the Facebook Messenger auto-reply by sending it to your mobile device. Finally, click on the Save Changes button to post the Facebook Messenger autoresponder message.
Next, we'll show you how to set up a Facebook Messenger message autoresponder on respond.io. But before you can use respond.io as a third-party inbox, make sure you disable the Facebook Page Inbox and make respond.io your primary application.
How to set up automatic Facebook responses to respond.io
Workflows make creating automated Facebook responses on respond.io a breeze. You will need a respond.io account to get started. Go to the Workflows module.
1. Set the workflow trigger to "Conversation open".
2. Add Date and time step and define business hours if you plan to enable Facebook message auto-responder only at certain times.
How to set up a Facebook autoresponder on respond.io: Define business hours3. Add one or more steps to send a message. You can create different types of Facebook Messenger autoresponder messages in one workflow. In the configuration box, set the channel to Facebook Messenger and the message type to text. Then compose your autoresponder message(s).
How to set up a Facebook Messenger auto-reply bot: Steps to send a messageTo take your automation game to the next level, you can add an "Ask a question" step after the welcome message to save the responses as a variable for use in other parts of your workflow .
Save responses as variable Next, we'll share some examples of Facebook Messenger autoresponders designed for different situations.
9 Facebook Messenger Auto Reply Examples
We've compiled a list of popular Facebook Messenger Auto Reply examples for business, including welcome messages, away messages, and lead capture messages.
Facebook Automated Responses: Welcome Messages
Below is a list of sample Facebook Messenger welcome messages:
- "Thank you for contacting [business name]. How can we help you?"
- "Hello! 👋 We're very happy to hear from you! Let us know how we can help you."
- "Hi! Welcome to [company name]. What can we do for you today?"
Facebook Automatic Replies: Push Messages
Here are some examples of Facebook Messenger delayed messages:
- "Hi! We're currently closed, but we'll get back to you around [time]. In the meantime, check out our FAQ section here :[URL]."
- "Hi! Just wanted to let you know that we have received your message and will get back to you at [time]."
- "Thank you for your message! We are currently out of the office, but we will contact you in the morning.
"
Facebook Automated Responses: Lead Capture Messages
If you want to get customer data with a Facebook auto-reply message, consider the following options:
- "Thank you for contacting [company name] via Messenger. To help you further, please provide your email address."
- "Thank you for your message! May I have your name and phone number?".
- "Hi, please leave your name and email below and we'll get back to you as soon as possible."
Improve your customer experience today with Facebook Auto Replies. To get started, create a respond.io account for free and connect Facebook Messenger to the platform.
Further reading
If you enjoyed reading about Facebook Messenger autoresponders, check out the articles below:
- Facebook Messenger Advertising How-to Guide
- The Complete Guide to Facebook Messenger for Business
- How to Add Facebook Messenger to Your Website
- Facebook Messenger Welcome Message Guide
Operation Manual [Sep 2021]
1 If you are reading this post then chances are you are getting tons of Facebook comments on your page.
In this article, we'll explain why and how you should set up Facebook's automatic reply comment. Using respond.io, which works a bit like the Facebook Comment Plugin, you'll learn how to set up Facebook Auto Reply Comment, which sends a private message to a commenter via Facebook Messenger.
Why pay attention to your Facebook comments?
Indeed, replying to Facebook comments can be a hassle, especially when so often Facebook comments can be spam. However, in many other cases, Facebook comments are a valuable source of customer feedback or even sales leads.
Research has shown that, on average, a typical Facebook user makes only four comments in 30 days. Only 4! The relatively low number of Facebook comments compared to likes and clicks on ads means that the user is highly engaged with your content.
Relative value of Facebook commentsA Facebook comment may indicate that the user is:
- interested in your industry, business, or product.
- are looking for a solution to a specific need.
- asking for help with your product.
- customer who wants to interact with your company to leave a review.
- dissatisfied customer.
What all these cases have in common is that a Facebook comment indicates that, for one reason or another, the user is seeking to establish a relationship with your company. A Facebook user commenting on your Facebook post is not something you want to waste. Ideally, you want to turn that user into a Facebook Messenger contact.
Why translate The Convo to Facebook Messenger?
These Facebook users are already commenting on your Facebook post, why should you move the conversation to Facebook Messenger? Simple answer: if they posted a message on your Facebook page, you can message them back at any time.
Posting on Facebook and Facebook Messenger have their strengths and weaknesses. Replies to Facebook comments can increase the rank of a post, and we encourage you to continue doing so.
Done right, your business can benefit from both messaging and private messaging on Facebook.
Here are a few reasons why you might want to make a conversation started in a Facebook comment private:
- Selling to a prospect: If your user is asking for a discount, you can offer a discount that isn't visible in the Facebook comments.
- Individual help: some users are in a specific situation, it is best to provide direct feedback so as not to embarrass other users.
- Solving negative comments: Solving a question in a Facebook comment might open a Pandora's box that you're not ready for.
Eliminating negative comments is a critical aspect of having a business online because you're not just talking to one person, but to everyone who sees it. Proper execution will benefit your business as it shows that your business wants to correct the situation, make it legitimate and responsive.
When replying to a comment, state your business's intent to resolve the issue and continue the conversation on Messenger.
Respond professionally, empathetically, in keeping with the tone of your business, and don't delete negative comments.
Eliminating negative comments is a critical aspect of having a business on the Internet because you're not just talking to one person, but to everyone who sees it. Proper execution will benefit your business as it shows that your business wants to correct the situation, make it legitimate and responsive.
When replying to a comment, state your business's intent to resolve the issue and continue the conversation on Messenger. Respond professionally, empathetically, in keeping with the tone of your business, and don't delete negative comments.
Facebook allows you to reply to these messages privately.
Replies to Facebook comments privatelyThis works on a small scale. However, imagine if you could instantly and privately respond to all comments.
Why use an auto-responder for Facebook comments
Facebook comments are valuable because they arouse user interest; therefore it is very important to respond to most of the comments.
The advantage of having a human reply to comments is the possibility of personalization, as this is done by a human on a case-by-case basis. However, having a person respond to each user's comments is not always advisable. This is especially true because when replying to a comment with a private message, you cannot write to the user until they reply to your message.
The Facebook comment autoresponder from respond.io works like the Facebook comment plugin. Facebook Post Autoresponder allows your business to allocate their time and effort to those who replied to your private message. Also, since this feature sends a private message instantly, the user is more likely to reply to it. This is very handy if your Facebook comments are leads.
A study by the Harvard Business Review, HBR, shows that response time is an important determinant of lead generation. This is where automation and operator work together to create the best customer experience. HBR shows that by responding to a customer within the first hour, you can increase lead conversions by 7x!
The ability to convert leads decreases exponentially within the first hour In addition to being timely and responsive, migrating a conversation to Facebook Messenger using the respond.
io feature, similar to the Facebook comments plugin, will allow your business to build a list of contacts that can be used for broadcasting and marketing in the future. goals.
In addition to auto commenting on a Facebook page, there are several other ways to get Messenger contacts, such as using Messenger codes and adding Facebook Messenger to your site.
How to set up an automatic reply to a Facebook comment
To set up an automatic reply to a Facebook comment you will need:
- Facebook page
- Facebook post
- Respond.io account
Once you have them ready , you can set up an auto-responder for Facebook comments.
1. Go to in Settings > Channel > Facebook Messenger > Comments.
Channel 9 settings0002 2. Select Track comments in any message to use the same auto-reply for all messages. Then write an auto-reply message. Use dynamic variables to personalize your auto-reply.
Set up an automatic reply to a Facebook comment for any message Click the Save button when finished. In addition, you can set up unique auto-replies for specific Facebook posts.
3. Select Track Comment Under a SPECIFIC Post to set a unique auto-reply for each post.
Set up an automatic reply to a Facebook comment for a specific message4. Log in to your Facebook account when prompted.
Facebook account login5. Select the message from the drop-down list for which you want to create an auto-reply. Then write an autoresponder message.
Setting an automatic reply to a Facebook comment for a specific postWhen you're done, click Save. You may be prompted to log in again to complete the setup. That's all! The Facebook comment autoresponder is now in use. Facebook users commenting on your page will receive an auto-reply as shown below.
Respond.io instantly sends a given message when a comment is postedBest Practices for Automatically Replying to Facebook Comments
When using a feature like the Facebook Comment Plugin or the Facebook Comment Auto Reply, businesses are wondering if they should create a more general message or a more specific one.
In this case, the trigger or target, ANY or SPECIFIC. Basically it determines which post will trigger a post and which post will be sent.
Selecting ANY message will be sent to anyone who comments on any post on your page. On the other hand, the SPECIFIC function will send a message to those who comment on the selected post. Note that this feature does not send messages to users who have commented prior to using this feature, and when using SPECIFIC, the message sent is tied to and dependent on the post being commented.
The advantage of using ANY is the ability to create one general message for each comment received. This is good, as you won't forget to customize the message for every post you post. The disadvantage of this method is that your message may sound too formulaic, which may turn off some users, but it's still better to address than not. Using SPECIFIC, on the other hand, will allow you to customize the message depending on the post.
Respond.io generally recommends using ANY.
