How to see facebook page messages on messenger

The Complete Guide for Business

Facebook Messenger is one of the most important messaging apps brands use to connect with customers worldwide. Every month, businesses exchange more than 20 billion messages with people on Messenger.

Messaging is now a preferred way to talk to a business when it comes to customer service. Some 64% of people across age groups say they’d rather message a business than call or email.

But text messaging apps aren’t just support tools. Many businesses have used Facebook Messenger marketing to drive results across the customer journey—from building awareness to securing sales.

In this guide, we cover how to use Facebook Messenger for all your business needs. Plus, we include tips and best practices for your next Facebook Messenger marketing campaign.

What is Facebook Messenger?

Benefits of using Facebook Messenger for business

How to set up Facebook Messenger for business

Facebook Messenger management tools

Tips and best practices for marketing with Facebook Messenger

Bonus: Get a free, easy-to-use Customer Service Report Template that helps you track and calculate your monthly customer service efforts all in one place.

Facebook Messenger is Facebook’s dedicated messaging app and platform. Over 1.3 billion users around the world (and 181 million in the United States alone) use Messenger to stay connected with friends and family — and businesses.

The platform supports text messaging, voice and video calls (including group video calls). Users can personalize their experience with a selection of chat themes, stickers and custom reactions featuring avatars. As of June 2021, Facebook is testing an in-app payment system, Facebook Pay, that will allow users to request and send money through Messenger.

Messenger is also a popular customer service channel for brands that have a presence on Facebook. Businesses can use it to answer questions from customers or as an advertising channel.

Facebook Messenger is free to use for anyone with a Facebook account and an internet connection.

Thinking about using Facebook Messenger for business? Here are some of the top benefits.

Digital natives expect your business to be online and available. In a global survey run by Facebook, more than 70% of people said they expect to be able to message businesses for customer service. Additionally, more than 59% expect to message businesses to make purchases.

Here’s how people use Facebook Messenger, according to a Facebook research poll:

• More than 81% of respondents message businesses to ask about products or services
• Some 75% of respondents message businesses for support
• More than 74% of respondents message business to make a purchase

It’s simple. If your company is open to dialogue, your company is easier to trust.

And that trust can be earned on reputation alone. In a poll by Facebook, the majority of people who message businesses say that the option helps them feel more confident about a brand. Just knowing messaging is available is enough for some customers.

Imagine you’re about to make a big purchase. If you have to choose between a company with support and another without, which would you pick? Which one would you return to? Unsurprisingly, once people start messaging businesses, it often becomes their top way to contact businesses.

When someone reaches out to you on Facebook Messenger, it creates an opportunity for your business to follow-up. Each message exchanged is a chance to learn valuable information about a customer that can help build a long-term relationship.

Once your business has responded to an initial message, there are several reasons why you might want to re-contact this customer in the future. And now that the channel is open, you can.

Follow-up to make a special offer, anticipate a need, introduce a new product or service that might be relevant, etc.

The option to message your business earns customer trust. And trust makes it easier for customers to shop. In a Facebook poll, 65% of people said they’re more likely to shop with a business they can reach via chat.

Other times, people are one question away from making a purchase. By using Facebook Messenger to simplify the question-and-answer exchange, your brand can help customers make shopping decisions. And get them further down the funnel. Which is a win-win.

Facebook Messenger is a good channel for conversations that are better kept private.

Maybe a customer has a question that they are shy to ask publicly. For example, Stayfree Africa uses Facebook Messenger as a safe space for customers to talk about their periods. Or, maybe a customer had a negative experience that you would rather resolve privately.

Taking the time to talk with customers one-on-one shows them that you value their business and care about their needs.

Every Facebook page includes access to Messenger. If you don’t have a business page yet, learn how to create one here.

Facebook Messenger should already be enabled when you create a business page. But here’s how to double-check:

1. Go to your page’s General Settings.
2. Next to Messages, make sure “People can contact my Page privately” is checked on.

You Facebook Messenger link is basically m.me/ in front of your page’s username. To find it, go to the Messaging tab under General Settings. Add this link to your social bios, website, email, or anywhere else you’d like.

If you’d like to change your username, here’s how to do it.

Next, you’ll want to add a button to your page with a “Send Message” call to action.

How to add a Send Message button to your Facebook Page:

1. Click + Add a Button under your page’s cover photo. If your page already has a button, you can click Edit Button to make changes.
2. Select Contact You then hit Next.
3. Under Step 2, select Messenger, then click Finish.

A Facebook Messenger greeting is a customizable message someone receives when they open a message thread. It appears before they send their first message.

How to write a greeting on Facebook Messenger:

1. Go to your page’s General Settings and select Messaging.
2. Scroll down and turn Show a Messenger Greeting on.
3. To edit the greeting, click Change.
4. Select Add Personalization. This way your greeting includes elements such as your customer’s name, your Facebook page link, your website, or your business phone number.
5. When you are done, click Save.

You can use Instant Reply to create an automatic first response for new messages. This message can be used to share the timeframe someone can expect a response in. Or, you can simply thank someone for getting in touch.

How to set up Instant Reply on Facebook Messenger:

1. Go to your page’s General Settings and select Messaging.
2. Scroll down and select Set up automated responses.
3. Click on Instant Reply.
4. Press edit to customize your message.
5. Make sure Messenger is checked off under Platform. You can also select Instagram to use an Instant Reply there, too.

Note: Instant Replies are not factored into your page’s response time.

These responses can be created to help you answer common questions easily.

How to create responses for frequently asked questions on Facebook Messenger:

1. Select Inbox at the top of your page.
2. In the left menu sidebar, select Automated responses.
3. Click Frequently asked questions.
4. Select Edit.
5. Add a question and then fill out your response.
6. Optional: Select Add Image to include your logo or image of your choice. You can also add a call-to-action button such as “Learn More” or “Shop Now.”
7. Select Add Personalization to add details such as your customer’s name, the admin’s name, a link to your Facebook page or website, or your phone number.
8. Save your reply.

If your business is closed or social media manager will be away, you can create Away Messages. Think of these as out of office emails, but for Facebook Messenger. Use these messages to let customers know when you’ll return or reopen.

How to create Away Messages on Facebook Messenger:

1. Go to your page’s General Settings and select Messaging.
2. Scroll down and select Set up automated responses.
3. Select Away Messages.
4. To edit the message, select Edit. Write the message you would like your customers to receive.
5. Set the schedule you will be away for and hit Save.

Once you set up Facebook Messenger from your brand, you’re going to start to see messages coming in.

Keeping track of this additional channel for communication and customer service can feel like a lot of extra work — but you can streamline and automate it with the right tools.

Depending on your larger marketing and customer service strategies, you might want to consider a social media management tool or a multi-channel customer service solution.

Hootsuite is a comprehensive social media management platform that can be used to handle your brand’s presence across multiple platforms. That includes — you guessed it — Facebook Messenger.

In the Hootsuite Inbox, you can manage incoming Messenger messages alongside messages and comments from Facebook, LinkedIn and Twitter. Conversations can be assigned to team members as tasks, making it easier for teams to handle high volumes of inquiries.

Bonus: Get a free, easy-to-use Customer Service Report Template that helps you track and calculate your monthly customer service efforts all in one place.

Get the template now!

Learn how to use the Hootsuite Inbox:

Sparkcentral is a customer service dashboard that can be used to manage conversations happening across social media channels as well as email and SMS — all in a single dashboard.

It integrates with:

• Facebook Messenger
• Facebook
• Instagram
• Twitter
• WhatsApp
• Telegram
• Viber
• Line
• SMS
• Email
• Live chat

Sparkcentral makes it easy to handle even high volumed of messages with dedicated social customer support features:

• Recognizing keywords and topics in incoming messages, and assigning them to the right person or team
• Assessing the sentiment of incoming messages and prioritizing them accordingly
• Integrations with Messenger chatbots, for the perfect mix of human touch and speedy response times
• Retrieving CRM data to provide agents with additional context (e. g. a customer’s purchase history)

A little personalization can go a long way in showing customers you value them. Little things, like using someone’s name, can make a big difference.

In a Facebook survey conducted across eight global markets, 91% of consumers say they’re more likely to shop with brands who recognize, remember them, and share relevant info and offers.

The first time someone reaches out on Facebook Messenger, take a look at their Context Card. It includes basic information like their location and their local time. This can come in handy when someone is asking about opening hours or location information. Use the details you have on hand to provide the best answers possible.

Following a conversation, save relevant notes. This can include apparel sizes, order preferences, or other details that may be useful to have on hand for future chats. The next time someone reaches out, review the Context Card, notes, and previous conversation. This may take extra time, but if you have it, it can make all the difference.

If you’re taking the automatic response approach, make sure to add personalization where available.

Business that reply to messages in a timely manner are awarded with a Very Responsive badge for their page. To earn a badge, businesses must have a response time of less than 15 minutes, and a 90% response rate.

Facebook limits how often a business can reach out to Facebook Messenger users. Businesses can only contact someone after receiving a message from them first.

Once you’ve received a message, you have 24 hours to reply. After that, Facebook used to let businesses send one message. But as of March 4th, 2020, that option will be gone. Beyond that, the only remaining option is to send a Sponsored Message. These ads can only be sent to existing conversations.

Within the first 24-hour window, businesses can send unlimited messages, including promotional content. That does not mean you should spam someone. In fact, in Facebook and Debrett’s survey 37% say it’s bad etiquette to over-reply to a message.

Make sure to close the conversation—or the deal—before the 24 hour time limit elapses. For example, if someone seems uncertain about a purchase, a last-minute promo code might be enough to sway them.

Businesses can’t start new conversations with customers on Facebook Messenger, but they can encourage them.

One way to do this is to add a Send Message call-to-action button to your Facebook posts. The process is a little more complicated, but ultimately worthwhile.

How to add a Send Message button to Facebook posts:

1. From your business page, select Create Post.
2. Click Get Messages.
3. Add copy and upload a relevant image. You need an image for these posts.
4. Click Publish.

Need some help coming up with an image? Here are 25 resources for free stock photos.

Another way to prompt Facebook Messenger conversations is with ads. Here are some of the different placements and formats available:

These ads are essentially sponsored posts with call-to-action buttons. They can appear across Facebook’s family of apps. When someone clicks, it opens a chat with your account.

These ads are placed in the Messenger inbox between conversations. When clicked, they see a full ad with a customizable call-to-action button like Shop Now.

These ads appear in the Messenger inbox between Stories and click to full-screen story experiences on mobile. They are currently only available to buy with Instagram stories ads.

Sponsored Messages land in the inboxes of people you’ve chatted with before. These are a good way to re-engage with customers after the 24-hour window has elapsed with special offers or promotions.

Here’s how to create successful Facebook Messenger ads.

There are a few reasons why it may make sense for you to create a Facebook Messenger Bot. If you’re low on time, a bot can field customer inquiries for you.

Some brands have given their bot a persona. WestJet created an automated assistant named Juliet to handle messages. By adding a “name and face” to the bot, they earned a 24% lift in positive sentiment.

Bots can also be used for Facebook Messenger marketing experiences. For the holidays, Lego created Ralph the Gift Bot to help customers make shopping decisions. Click-to Messenger ads were used to promote Ralph in targeted regions. When clicked on, Ralph asked questions about who you were buying for and made suggestions.

Lego products could be purchased directly from the thread, and if people liked the experience, they could share the bot with friends and family. Ralph earned a 3.4 times higher return ad spend compared with ads that linked to the Lego website.

Read our complete guide for using Facebook Messenger bots for business.

Now that you’re familiar with Facebook Messenger marketing best practices, check out 8 ways brands are using Messenger Apps to reach their audience.

Use Hootsuite Inbox to engage with your customers and respond to messages from all your social channels in one place. You’ll get full context around each message, so you can respond efficiently and focus on strengthening your relationships with customers.

Get Started

Manage every customer inquiry on a single platform with Sparkcentral. Never miss a message, improve customer satisfaction, and save time. See it in action.

Free Demo

How to Search Through Messages in Facebook Messenger

Device Links

• Android
• Linux
• Mac
• Windows
• Device Missing?

If you’re in a hurry to find a message, a link, or a file on Facebook Messenger, you’re in luck. There is no need to scroll through months of conversations just to find a specific message. Facebook Messenger allows you to search for people and keywords instantly.

This guide will show you how to search through messages and conversations on Facebook Messenger across all devices. We will also address some frequent questions regarding your messages on Facebook Messenger.

How to Search Messenger in a Browser?

There are two ways you can search Messenger on a web browser. The first method includes searching through all your conversations on Messenger at once. The second allows you to search for messages within a specific chat. We’ll show you how to do both.

To search all your conversations on Messenger at once, follow the steps below:

1. Open Facebook on your browser.
   
2. Navigate to the Messenger icon in the upper-right corner of your Home page.
   
3. Tap on the icon and go down to “See all in Messenger.”
   
4. You’ll find the “Search Messenger” box on the left sidebar.
   
5. Type in the keyword.
   

Once you type in what you’re looking for, Messenger will show you all the chats where that keyword appears. Not only that, but all your contacts, people you follow on Instagram, Facebook pages and groups, and other items that include the keyword will appear.

If you want to search for a specific message within a conversation on Facebook Messenger, do the following:

1. Open Facebook.
   
2. Click on the Messenger icon and go to “See all in Messenger.”
   
3. Open the chat you want to search.
4. Click on the “i” icon in the upper-right corner of your screen.
   
5. Find the “Customize Chat” option and click on the arrow.
   
6. Select “Search in Conversation.”
   
7. Type in the keyword in the chat’s search bar.
   
8. Press the “Enter” key.
   

All messages that contain the keyword will appear highlighted in the chat. As long as you know the file’s name, you can search for documents, links, images, etc.

How to Search Messenger on Android?

If you are wondering how to find messages on Facebook Messenger on your Android device, follow the steps below:

1. Open the Messenger app on your phone.
   
2. Open the chat that you want to search.
3. Tap on the “i” icon in the upper-right corner of your screen.
   
4. Go to “Search in Conversation.”
   
5. A tab will pop up – type in the keyword in the box.
   
6. Tap “Search.”
   

All the messages with the keyword will be listed. You can see the number of matches at the top of the list. You can go straight to that conversation by tapping on a particular message. The keyword will be highlighted in the chat.

How to Search Messenger on iOS?

If you want to find a specific message on Facebook Messenger on your iPhone device, we’ll show you how to do it:

1. Open Messenger.
   
2. Find the chat that you want to search for and open it.
3. Tap on the contact’s name at the top of your chat.
   
4. Go down to find “Search in Conversation.”
   
5. Type in the keyword in the search box.
   
6. Tap “Search” on your keyboard.
   

All the messages that contain the keyword will appear separately in the form of a list. The keyword will be in bold. You can open any specific message, and you will be taken to that particular conversation right away.

Note: If you want to search for contacts on Messenger, simply open the app and type in the name of the person you are looking for in the search bar.

If you want to search Facebook Messenger on your iPad, the method is identical to how you would do it on your phone.

How to Search Messenger in the Windows App?

Many Facebook Messenger users prefer the Windows App due to its convenience. To search Facebook Messenger in the desktop app, do the following:

1. Launch the desktop app.
   
2. Open a particular chat.
3. Click on the magnifying glass icon in the top-right corner.
   
4. Type in the message you are looking for in the search box.
   
5. The latest message containing the keyword will appear in bold.
   

Navigate the chat by clicking the upward/downward arrow until you see what you’re searching for while scrolling through the conversation.

Note: To search for a message in a conversation, you can also press the “Ctrl + F” keys.

How to Search for Attachments in Facebook Messenger

Sometimes we need to find a funny meme or recipe on Facebook Messenger. As long as you remember who sent the attachment, you can quickly find it by following these steps:

1. Open the Facebook Messenger app or web page. Navigate to the conversation. Android and browser users click on the i icon in the upper right corner. iOS users need to tap on the person’s name at the top of the screen.
   
2. Click on View media, files, and links.
   

How to Search Messenger on Linux?

If you’re using the Linux operating system, you also have the option to download the desktop app. Not only can you access Messenger faster, but it’s relatively easy to use too.  To search Messenger on Linux, follow the steps below:

1. Launch the Messenger desktop app.
2. Find the chat that you want to search for and open it.
3. Click on the “i” icon in the upper-right corner of your chat.
4. Select “Search in Conversation.”
5. Enter the keyword in the search box.
6. Press “Enter” on your keyboard.

All the results will include the highlighted keyword. You can go back and forth between the conversations to locate the message.

How to Search Messenger in MacOS?

Once you install Messenger on your Mac, searching for messages is relatively straightforward. This is what you need to do:

1. Open the Messenger app.
2. Click on the chat that you want to search.
3. Navigate to the “i” icon on the top-right side of your chat.
4. Go to “Search in Conversation.”
5. Type in what you’re looking for in the search bar.

Now you will be able to view all the messages that contain the keyword. The page will appear blank if there are no messages with your keyword.

Frequently Asked Questions

Here are the answers to more of your questions about Messenger’s search function.

Can You Download Your Message History From Facebook Messenger?

You can virtually download all your data from Facebook Messenger – comments, posts, likes, events, groups, pages, photos, videos, etc.  To download your message history, follow the steps below:

1. Open Facebook on your browser.

2. Click on the arrow icon in the upper-right corner of your screen.

3. Go to “Settings & Privacy.”

4. Click on “Settings.”

5. Find “Your Facebook information” on the list of settings.

6. Select “Download Your Information.”

7. Click “Deselect all” to uncheck all the boxes.

8. Check the “Messages” box.

9.  Choose the date range, format, and media quality.

10. Select “Create File.”

You can download all your messages from the moment you’ve created your Facebook account, or you can select the time you would like to save. When it comes to the format, your options are HTML and JSON. Quality ranges from high, medium, to low.

It will take some time for Facebook Messenger to make a copy of your entire message history. Once it’s complete, you’ll receive a notification and a link you can use to download your message history.

Can I Search Hidden Messages in Facebook Messenger?

Hidden messages on Facebook Messenger can be found in message requests and hidden chats. If you want to access them, do the following:

1. Open Facebook.

2. Click on the Messenger icon in the upper-right corner.

3. Go to “See all in Messenger.”

4. Click on the three dots on the left side menu.

5. Go to “Message Requests” or “Hidden Chats. ”

To search for contacts in your message requests, click on the search bar on the list of conversations on the left side of your screen.

To find hidden messages on Facebook Messenger on your phone, do the following:

1. Open the app.

2. Tap on your profile picture in the upper-left corner.

3. Go to “Message Requests.”

4. Select the “You may know” category or “Spam.”

Can You Search Through FB Messenger by Date or Time?

You can only search Facebook Messenger by keywords. If you remember what you talked about during a specific conversation, try using one of the keywords to locate the exact date or time of the chat.

An alternative is to download your message history. You can choose the date range for the messages you want to download. However, setting aside the chat you want to download is impossible. Instead, Facebook Messenger will download messages from all your conversations on that day.

Find Exactly What You Are Looking For on Facebook Messenger

Now you know how to search for messages on Facebook Messenger on all devices. Say goodbye to endlessly scrolling through your entire chat history just to find one piece of information. You also know how to find specific contacts, files, images, documents, and how to download your entire message history from Facebook Messenger.

Have you ever searched for a message on Facebook Messenger? Did you use any of the methods outlined in this guide? Let us know in the comments section below.

How to read messages on Facebook without installing Messenger ▷ ➡️ Stop Creative ▷ ➡️

• 1 How to read messages on Facebook without installation Messenger
  • 1.1 site on Facebook
  • 1.2 site mixor
• Having made the necessary explanations above, let's immediately find out exactly what operations need to be performed in order to be able to read messages on Facebook without installing Messenger, in Android is iOS . You can do this, as I said before, by connecting to Facebook site which is Messenger site .

  You will find all detailed explanation below. I already tell you that the steps for requesting a desktop version of a social networking site are slightly different depending on the browser you are using.

  Facebook site

  If you want to read messages received on Messenger from Facebook site , the first thing you need to do is take the device, unlock it, go to the home screen and tap the 9 icon0005 browser which he usually uses to surf the web from his mobile phone.

  Then connect to the Facebook home page and log into your account by filling in the fields Mobile number or email address es Password in the center of the screen with your login details. Then press the button Enter .

  After logging in, call the desktop version of the site works as follows, depending on the browser you are using.

  • Chrome - on Android press i button three vertical dots top right and select option Desktop site menu that appears; in iOS, press the button [...] located in the lower right corner and select the item Ask for a seat on the table in the menu that opens.
  • Safari - click on share icon (the one with rectangle and arrow ) located at the bottom of the screen and select item Ask for a seat on the table is located at the bottom of the menu that appears (if you can't see it, swipe from right to left).
  • Firefox - on Android, press the i button three vertical dots located in the upper right corner and select the option Desktop Mode from the menu that opens; on iOS, press the button [. ..] place in the address bar and select Request desktop version from the displayed menu.
  • Other browsers - press the button to access the menu or which of Share content (usually marked three lines horizontally or three dots vertically or horizontally ) and select an item to view the site in the desktop version in the menu that opens.

  After displaying the desktop version of the Facebook website, click the comics icon located on the blue bar at the top of the screen, select conversion among those you are interested in, and read the messages received on the next screen.

  If you wish, you can also reply to the conversation by writing your texts in the appropriate field below and pressing the button SEND present in the keyboard is a virtual image that is displayed to you on the screen. On the left, however, are buttons for inserting emojis and photos, and on the right, a button for sending stickers as likes.

  Website messenger

  As I said, Facebook conversation messages can also be read by visiting Messenger site . Even in this case, you must enable desktop mode in order not to use the application. So, take your mobile device, unlock it, go to the home screen, tap the icon the browser you usually use to navigate the Internet from a mobile phone (and / or tablet) and connected to the Messenger home page.

  Call 9 at this moment0005 is the desktop version of the site, as indicated in the previous step, depending on the web browser you are using. Then fill in the fields E-mail or phone number es Password located in the upper left corner with your Facebook login details and press the button Login placed just below.

  Una vez que haya iniciado sesión, seleccione el conversacion cuyos mensajes desea leer de la lista de la izquierda y eso es todo. Usando el campo vacío en la parte inferior también puede responder a la conversación escribiendo sus mensajes de texto y enviándolos presionando la tecla Enviar adjunto al teclado virtual visible en la pantalla.

  ERR TIMED OUT - ways to fix

  The buttons below allow you to insert images, stickers, gifs, emoticons, send voice messages, launch games and send photos. However, on the right are buttons for initiating calls and video calls, and for controlling all aspects of the conversation (such as changing nicknames, turning notifications on or off, etc.).

  In case of doubts or problems

  Have you followed the instructions I gave you in the previous lines in detail, but still can't read messages on Facebook without installing Messenger? Have there been any other problems that you have not been able to solve on your own? Given the situation, the best I can suggest to you is to take a look at Centro de servicio social network. There you will find numerous detailed explanations of all the countless features of Facebook.

  De smartphone (Y / 0 tablet ), you can access the Facebook Help Center through the application by launching the application by pressing the button with three horizontal lines touching the voice Help and support and then about it Centro de servicio . Then, enter a keyword related to your problem or question in the field above and select the appropriate topic from the available suggestions. The same operations can be performed Mobile version of from a social networking site

  De Pc Instead, you can access the Help Center by connecting to its home page. After that, enter the keyword you are interested in in the search bar at the top and select the relevant offer from the ones that appear.

  If you think you need more information on what to do, or if you also want to know how to do it, to log in direct contact With Facebook, I suggest you read my guide specifically on how to contact with Facebook.

  You can also:
  How to unblock telegram channels on iPhone
  How to get music back on Instagram
  How to activate NFC on iPhone
  How a heart is made with a mobile phone keyboard
  How to remove watermark from Tik Tok
  How to activate NFC on iPhone
  How to upgrade Youtube
  How to download minecraft for free on iPhone
  How to know if someone is ignoring messages in Messenger
  How to find out the IP address of a person
  How to save Instagram stories with music
  How to Change Supercell ID Email
  How to Delete a WhatsApp Blocked Contact
  How to See Hidden WhatsApp Profile Photo
  

  The Ultimate Guide [Aug 2020]

  Considering messaging apps for your business? Facebook Business Chat should be first on your list. In this article, we will talk about where Facebook Messenger is popular, how to get Messenger for a Facebook Business Page, and how to use Facebook Messenger for a Business Page.

  Do you already have a Facebook page and want to start messaging customers? Check out our documentation on connecting your Facebook Page to respond. io

  Facebook Business Chat: Facebook Messenger for Business

  What is Facebook Messenger?

  Facebook Messenger is the messaging part of Facebook launched in 2011 and separated from the main app in 2014. By 2017, it was one of the most popular chat apps, with a record user base of over 1.3 billion monthly active users (MAUs) worldwide.

  Updated Facebook Messenger app

  In 2020, Facebook Messenger has been redesigned to fit its primary role as a messaging app. With the complete removal of the Discover panel and related features, the app now consists of two sections: Chats and People.

  Chats is what you expect, it contains all your conversations with friends and Facebook pages. Occasionally, you will also see ads here that allow Facebook Ads customers to target you on Facebook or Facebook Messenger.

  People contains two sections, Active and Stories. In the Active section, users find their most used contacts and make video calls, while Stories displays friends' stories and Facebook Pages.

  Facebook Stories

  Facebook Stories are short-lived photo and video posts that disappear after 24 hours. They look strikingly similar to Snapchat stories, but are more user-friendly thanks to prominently placed buttons.

  Facebook Stories 9 interface0049 Snapchat's esoteric interface may appeal to teens, but will also turn off older users. By adopting an easy-to-use user interface, Facebook Stories has surpassed Snapchat in the number of users. Facebook Stories had twice as many active users as Snapchat last year.

  Facebook Lite and Messenger Kids

  Messenger Kids is designed for younger audiences. It has a kid-friendly GIF engine, security filters that detect sexual and violent content, and other features to protect young users from threats from child predators.

  Messenger baby interface

  Messenger Lite, on the other hand, only includes the basic features of the standard Messenger app and uses less mobile data. It is intended for emerging markets where the Internet connection is slow.

  Where is Facebook Messenger popular?

  Messenger has a huge audience. From 2014 to 2017, MAUs Messenger grew from 500 million to 1.3 billion people. It is growing rapidly in 214 countries, including the US, where it tops the Google Play and App Store charts.

  Other chat apps like WhatsApp have struggled to reach similar heights in the US. Messenger's success in the US is likely due to its ability to send SMS, historically the most popular form of text communication in the region.

  A map showing where Facebook Messenger is popular

  SMS integration into the app allows users to chat with friends on Facebook and send SMS to users who are not on Facebook. The ability to send and receive SMS has likely played a role in the rapid rise in popularity of Facebook Messenger.

  Outside the US, Facebook Messenger is growing fastest in Southeast Asia, including Myanmar, the Philippines, Cambodia, and Vietnam. In these countries, social networks are 1 to 1 and group messaging.

  This explains why Asian consumers tend to live on chat apps like Messenger. If you want to connect with your customers in Southeast Asia, the US, or other countries where Messenger is popular, then Messenger for Facebook Business Page is the way to go.

  Facebook Business Chat: Accounts

  All you need to start communicating with customers via Facebook Messenger is a Facebook page. Once set up, Facebook Page visitors will be able to send private messages to your Facebook Page via Facebook Messenger, and you will be able to reply to them.

  How to get Messenger for Facebook business page

  You are probably wondering how to get Messenger for Facebook business page. All you have to do is create a Facebook page and enable the messaging feature. The easiest way to do this is to go to the Facebook for Business website and click the "Create Page" button.

  1. Create and set up the Facebook page . Enter a page title, category, and description.

  Creating a messenger for a Facebook business page: Setting up a Facebook page

  Choose your page name wisely, because changing it is very painful. Name change requests are subject to review and may take a few days to process.

  2. Enable messages . While posts are enabled by default, it doesn't hurt to check this by going to Page Setup > General and checking.

  Create Messenger for Facebook business page:

  3. Done. You have created Facebook Messenger for business. Before moving on, you should probably create a username for your page. It will come in handy later when you create chat links to make it easier for customers to find your page and write a message.

  Creating a username for Facebook Messenger for Business

  Creating a username for a Facebook page

  Page usernames appear below the page titles and are also used in the URL and m. me link. A unique username helps people identify your business, making it easier for customers to find and navigate to your page.

  Creating a Facebook page username

  Creating a page username is very easy. Click on Create @Username or go to Page Settings > Page Info and enter your username. If you've recently created several new Pages, you may not be able to create a username for the new Page right away.

  Now that you're all set, let's look at some Messenger best practices for business.

  Facebook Business Chat: Best Practices

  Communicating with customers through messaging apps is different from email, phone, and SMS. In this section, we will discuss the best practices for finding customers on Facebook Messenger and the rules for messaging with them.

  Facebook Business Chat: Finding Your Customers

  It would be nice if you could just send a private message to all of your Facebook Page followers, but Facebook doesn't allow this to avoid spam. Like most messaging apps, Facebook requires users to send the first message to start a conversation.

  Ways to Start a Facebook Messenger Chat for Business

  Fortunately, Facebook has several features to help you encourage your current and future customers to send a private message to your Facebook page. If your site is already receiving a lot of traffic, chat links and scan codes are a good place to start.

  Facebook Messenger for Business: Chat Links and QR Codes

  To make it easier for users to message you, Facebook has created a shortened URL that directs users to your Messenger business page. These m.me URLs can be used on your site or in your mailing lists to direct visitors to contact you.

  M.me link for Facebook business chat

  The m.me link of your Facebook page can be found in Page Settings. You can also add links to the m.me link by adding ?ref= at the end of the URL. By adding links to m.me, you can track which ones are generating the most chat traffic for your account.

  Facebook Business Chat QR Code

  By creating QR codes with the m.me link, you can encourage offline visitors to message you. If you want to generate a QR code for your Facebook page, you can create a free account on respond.io and connect your Facebook page, then generate a QR code.

  Facebook Messenger for Business: Customer Chat Widget

  With the Customer Chat Widget, site visitors can chat with your Facebook page right on your site. This works like a live chat, only Facebook users need to be logged in to send a message, and you can send them a reply message later via Facebook Messenger.

  How the customer chat widget looks to the visitor

  Although this may somewhat limit who you can message, this solution is much better than live chat. Especially if you can't be available 24/7 to respond to a chat message before the person leaves your site.

  Facebook Messenger for Business: Facebook Search and App Search

  If you are the type of business that visits the Facebook page more than the website, add a " Send message to " button to encourage page visitors to chat in messenger. Adding a button is very simple: go to the Home section and click Add button.

  Add a send message button to your Facebook page

  Your Facebook page is also searchable via Messenger app search. This way, experienced Facebook Messenger users can write you a direct message without going to your Facebook page. But for those who do, there are some optimizations you can make.

  Facebook Messenger for Business: Page Chat Window

  What do I do if page visitors miss the "Send Message" button? You can invite visitors to send a message instead. When this setting is enabled, Facebook users will be prompted to send a message using the chat popup in the bottom right corner.

  Facebook page chat window

  To enable the chat window, enable the option in Settings Prompt people to send messages . You will be able to reply to the messages of page visitors after they write to you. Note that your page must have the message response icon installed in order to see this option.

  Facebook Messenger for Business: Private Replies to Comments and Auto Replies

  Even if users don't post to your page, sometimes you can still send them a private message. Users can leave a comment on your post asking for further clarification, and you can reply to that comment via Messenger.

  Private replies to Facebook comments

  Businesses can send private replies to users by clicking the "Message" button on Facebook. Or set up an auto-reply to Facebook comments on the respond.io platform and automatically send a message to every user who comments on their posts.

  Facebook Messenger for Business: Click-to-Message Ads

  Once you've moved all of your existing customers to the Facebook Messenger Contacts category, you'll want to reach new audiences. With Click-to-Messenger Ads, you can direct Facebook users directly to a conversation with your business.

  Messenger Ads

  Consider your current funnel, probably a Facebook ad that takes the user to a landing page with a form, then you send them an email. By skipping these steps and going straight to the Facebook conversation, you can increase your conversion rate by 10x.

  Click-to-Messenger ads can be placed in the Facebook News Feed, Messenger Inbox, and even Instagram. Learn how to set up Click-to-Messenger ads and how we created over 4,000 Messenger contacts with a Click-to-Messenger campaign.

  Facebook Messenger for Business: Matchmaking

  We've discussed all the best options above, but there's one more worth mentioning. Facebook Customer Matching. With Customer Matching, you can upload your customers' phone numbers to Facebook and start messaging right away.

  Facebook Matchmaking

  Why did we save this great feature for last? It is currently in beta testing and is only available to US users. So, unfortunately, we haven't had a chance to test it or find out if Facebook will ever expand this beta program.

  Sending messages to customers using Facebook Business Chat

  Now that you know how to find your customers on Facebook Messenger, it's time to send a message from your Facebook business page. There are two ways to respond to customers in Facebook Messenger for Business: through a third-party CRM platform or through your Inbox pages.

  Business Response Platform

  Page Inbox makes using Facebook Messenger for business relatively easy. It allows page owners to reply to messages received via Messenger and Instagram Direct. In addition, Page Inbox provides advanced organizational features such as labels and notes.

  Facebook Inbox Pages

  Although Page Inbox is relatively powerful, it is not suitable for large companies with many Messenger contacts. If a page sends too many messages in a short period of time, it will lose access to the Page Inbox and will be forced to manage messages via the API.

  Like other business messaging apps, Facebook Business Chat has certain limitations that will affect customer messaging. We will describe these features in terms of 1:1 messaging, broadcast messages, notifications, and group messages.

  Facebook Business Chat: 1 to 1 Messaging

  Facebook has a few rules and tricks that you need to understand in order to successfully send messages to customers. The most important of these is the Facebook message box. While Read Receives and Persons are not as important, they are useful tools.

  1:1 messaging features Messenger

  Facebook message box and Facebook message tags

  The ability to reply to Facebook users makes communicating with customers much easier than email. To prevent companies from spamming users after the first conversation, Facebook introduced a 24-hour message window.

  After 24 hours, businesses can still reply to these customers, but they must submit their message with a Facebook message tag. Facebook has included four message tags: Confirmed Event Update, Post-Purchase Update, Account Update, and Human Agent.

  Facebook Business Chat Message Tag Types

  Each of the first two tags allows businesses to update customer data after certain customer actions. The Confirmed Event Update tags allow you to be reminded of events, and the Post-Purchase Update tags allow you to update the delivery status.

  Account update tags allow businesses to notify users of account changes such as terms and conditions or issues such as fraud alerts, but cannot be used to send repetitive content such as monthly statements.

  The Human Agent tag is designed to improve customer service by allowing agents to respond to questions within 7 days instead of 24 hours. The Human Agent tag is currently in beta testing and is only available for some CRMs such as respond.io.

  Be aware that Facebook may restrict the use of your page if you use post tags inappropriately. In our experience, Facebook first issues a warning and then starts restricting page usage for a day, then two days, etc.

  Sending/reading receipts and personas

  Chatting with customers via Facebook is great, but Facebook provides several additional features to make this even easier. When connected to Messaging CRM, Facebook will send read receipts to the platform so you know when a customer has read your message.

  Facebook helps solve an unusual problem for customers: they know the brand they are talking to, but do not know the name of the representative or agent. Facebook can now display the name of the agent responding to the client.

  How personas appear in a Messenger conversation

  Businesses can create a persona with a new icon and name in a Messenger conversation to give it a personal touch. This feature is only available when connecting to the Business Messaging platform via the API.

  Facebook Business Chat: Message Broadcast

  One-on-one messages are great for customer service, but for marketing and other occasions, you can use broadcast messages. There are two ways to send messages on Facebook Messenger: Sponsored Messages or Message Tags.

  Ways to send newsletters in Messenger

  For the marketing scenario, you need to use Facebook Sponsored Messages. Using Sponsored Message, you can reach out to your current Facebook Messenger contacts with a promotion or other marketing message.

  Of course, Facebook will charge you for this privilege. While sponsored messages can be sent outside of the message box, you should still not spam your customers. Facebook may restrict the use of your page if the block rate exceeds a certain percentage.

  Sending broadcast messages using sponsored messages

  For other use cases, such as notifications, you can use Facebook message tags to broadcast. While Facebook does not encourage this, it does not restrict the practice either. Therefore, in order not to get under hot water, you will have to use your own judgment.

  Sending a concert cancellation notification using the Event Update message tag is a legitimate use case. However, it's probably easy to get into trouble if a lot of users start blocking your page, and Facebook provides another way to send notifications.

  Facebook Business Chat: Notification Messages

  Although it seems redundant, Facebook offers another way to send notifications called one-time notifications. Companies may ask users to sign up for a one-time notification for a specific reason. This system cannot be used for recurring notifications.

  How Facebook one-time notifications work

  Once a user has participated, the Page will receive a token, which is the equivalent of permission to send a single message to the user.

  ---

  Learn more

  • 
    How to blue tick on instagram in hindi
  • 
    How can i search someone on instagram
  • 
    How to see deleted chat in whatsapp
  • 
    How to play games on whatsapp
  • 
    How to backup viber on iphone
  • 
    How to find instagram access token
  • 
    How to run whatsapp on two phones
  • 
    How does viber work internationally
  • 
    How many followers does zendaya have on instagram
  • 
    How to make same whatsapp account on 2 phones
  • 
    How to delete and instagram