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How to Set Up Automated Responses From Facebook Creator Studio
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Setting up automated responses through Facebook Messenger is a great way to keep your audience engaged while also saving you some much-needed time. You can do things such as:
You must be an admin, editor or moderator of a Facebook Page to use Messenger.
You must be an admin, editor or moderator of a Facebook Page to use Messenger.
After selecting an option, click the blue Edit Message button to customise its automated response. Here you can customise things such as:
After selecting an option, click the blue Edit Message button to customise its automated response. Here you can customise things such as:
Here are several of the automatic responses available, with examples. Customise yours to reflect your own voice!
Respond to all incoming messages that you're not available.
Timing: Sent instantly.
Thanks for your message. We're away and can't respond at the moment. We appreciate you getting in touch.
Respond to the first message someone sends your Page.
Timing: Sent instantly.
Hi, thanks for contacting us. We've received your message and appreciate getting in touch.
Respond to messages that request contact info.
Timing: Sent instantly.
Thanks for your message. We're away and can't respond at the moment. We appreciate you getting in touch.
Respond to messages that request the location of your business.
Timing: Sent instantly.
Thanks for your message. We are located at 123 Main Street.
Respond to anyone who publicly shares that they recommend your Page.
Timing: Sent ten minutes after someone publicly shares that they recommend your Page.
Hi, thanks for recommending us! We're glad you had a great experience.
Respond to anyone who publicly shares that they don't recommend your Page.
Timing: Sent ten minutes after someone publicly shares that they don't recommend your Page.
Hi, we're sorry you had a bad experience. Please let us know how we can improve.
Respond to someone who applied for a job your Page posted.
Timing: Sent instantly.
Hi! We've received your application and appreciate your interest in working for us.
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How to Set Up Automated Responses From Facebook Creator Studio
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by Mihovil Grguric,
Automation is such a big part of not only marketing but our everyday lives.
It makes everything quicker and easier – including replying to your customer, which is the main topic of this article.
More specifically, we’re talking about Facebook instant replies, which is a powerful tool for automating communication and messages between your business and customers.
On its mission to improve user experience and embrace businesses, Facebook created Facebook instant replies. As of recently, they renamed them to Facebook automated responses. Before there were instant replies, Facebook had away messages. They all stand for the same features but get smarter and more advanced over the years.
Facebook instant replies (automated responses) allow businesses to send out automated responses to frequent queries they receive from their users via Facebook messages.
In other words, they are allowing businesses to be instantly and constantly present for their users.
Facebook says that its users exchange over billion messages with businesses on Messenger each month. Messaging a business directly is a fast and convenient way for people to get in touch with questions about products and services, appointments, customer service questions, and more.
Plus, it allows businesses to build personal connections with the people who are interested in them.
You can set messages to let customers and fans know that you’ll get back to them soon or to thank them for contacting your Page. Here’s how you do it.
Look at the following instant replies sample:
Facebook offers you a way to display important information (in 160 characters) to people before they even start typing their message.
You can use this feature to tell people more about your business, point them to your website, show your business location and phone number or tell them about your working hours.
Personalization is included as well, which enables you to give a warm welcome and encourage people to message your business page.
Instant RepliesAs Facebook says – Instant Replies are a good way to let people know that you’ll respond soon.
This allows you to buy some time until your community manager is available. It also tells users that your business is concerned about social customer service.
The instant reply is fired a few seconds after a person messages your business page. Facebook added those little three dots like someone’s actually writing a message to create an impression of communicating with a real person and not a Facebook auto-reply bot.
Personalization is exactly the same as in Messenger Greeting.
No matter if it’s a long vacation or just your office after hours, you can let your potential customers know that you’ll respond when you’re back.
This feature is especially handy for brands that want to keep their responsiveness on a high level and leverage the power of customer service excellence.
This is a nice touch as it lets your customer know that even though you’re unavailable at a certain time, you got their message and will respond as soon as possible.
As you can see, Instant replies are all about purpose and relevancy. When you’re setting them up, think about what your users need most.
If your target group are new customers, introduce your company properly. Explain what you do or what you offer, so they can know what to expect from you.
When it comes to timeframes, always be realistic and establish a trusting relationship.
Moreover, if you have a lot of messages coming in, you can use instant replies to offer other contact methods. For example, you can direct them to an FAQ page, a customer service email, or a phone number.
The new and improved Instant replies – Facebook Automated Responses also allow you to send detailed location information. This is especially important information if you have a brick-and-mortar store. In it, you can provide a written address, directions, a location link, and even a map.
Here are several examples that you can use as your message to customers.
"Thank you for contacting us! Our average response time on Facebook is 3 hours or less. If this is an urgent request, please call _phone number_ and we’ll be more than happy to assist you further!”
If you are a small local business this reply is perfect for you:
“Hello! We’re currently on vacation and without access to the internet. We will resume normal operating hours on _date_. For urgent requests, please contact _alt contact method or person_. Thank you for your patience!”
If you are an e-commerce, then you maybe want to go with this type of message.
“Thank you for reaching us! If you’ve placed an order and haven’t yet received the download link, please wait 24 hours as our email system is currently a bit behind. Our sincere apologies for the frustration!”
Keep in mind that marketing automation & personalization increase overall user satisfaction which results in more sales.
Overall, there is enormous potential in Facebook Instant Replies. Do you have it yet? How are you using it?
As you can see, Instant replies can be a pretty great thing for your business.
However, they aren’t almighty. Therefore, you should know about some things you may expect from them, but they can’t help you with.
Some of the things you can’t do with Facebook Instant replies are:
Facebook Messenger messages with automatic replies are an effective way to improve customer service.
In this article, we'll take a look at the benefits of setting up Facebook automatic replies and the different methods for creating Facebook automatic replies. In addition, we have collected the most popular Facebook Messenger auto-reply messages.
Facebook Messenger Auto Reply messages are automatic replies to incoming messages in Messenger chats. Common types of autoresponders include welcome messages and goodbye messages. nine0003
There are many reasons why Facebook Messenger autoresponder messages are important. First, acknowledging new customers with a welcome message will help you make a good first impression on them.
Why Facebook's automatic replies matterAway messages also set the right expectations for response time when you can't reply to Messenger contacts right away. In addition, companies can use Welcome and Away messages to greet customers and ask for their details at the same time. nine0003
Now that you've learned the basics of Facebook's automatic replies, let's dive into the setup process.
There are two ways to set up Facebook Messenger autoresponders - through the inbox of the Facebook page and respond.io.
The former is for small businesses that only use Messenger, while the latter is ideal for large businesses that also use other Meta products such as WhatsApp and Instagram for messaging. nine0003
In addition, advanced automation on respond.io allows you to collect customer data and send contextual, auto-response messages based on customer categories.
You must be a page administrator, editor, or moderator to create Facebook Messenger automatic replies. To get started, go to your Facebook page.
1. Go to to your inbox.
How to set up an autoresponder in Facebook Page Messenger2. Click on Automation.
How to set up an auto-reply in Facebook Messenger: Go to Automation 3.
Navigate to Instant Reply and turn on the toggle switch.
4. Select Messenger as your preferred platform by checking the box.
How to set up an auto-reply on a Facebook page in Messenger: Check the Messenger 9 box0002 5. Compose a Facebook Messenger autoresponder message. How to set up an auto-reply on Facebook Messenger: Compose a messageHere you can choose to personalize the auto-reply with the name of the recipient. You can also test the Facebook Messenger auto-reply by sending it to your mobile device. Finally, click on the Save Changes button to post the Facebook Messenger autoresponder message.
Next, we'll show you how to set up a Facebook Messenger autoresponder on respond.io. But before you can use respond.io as a third-party inbox, make sure you disable the Facebook Page Inbox and make respond.io your primary application.
Workflows make creating automated Facebook responses on respond.io a breeze. To get started, you need a response.io account. Go to the "Workflows" module. nine0003
1. Set the workflow trigger to "Conversation open".
How to set up an auto-responder in Facebook Messenger: Selecting a workflow trigger2. Add Date and time step and define business hours if you plan to enable the auto-reply of Facebook messages only at certain times.
How to set up a Facebook autoresponder on respond.io: Define business hours 3. Add one or more steps to send a message. You can create different types of Facebook Messenger auto-responder messages in the same workflow.
In the configuration box, set the channel to Facebook Messenger and the message type to text. Then compose your autoresponder message(s). nine0003 How to set up a Facebook Messenger autoresponder bot : Steps to send a message
To take your automation game to the next level, you can add an "Ask a question" step after the welcome message to save the responses as a variable for use in other parts of your workflow.
Save the responses as a variableNext, we will share some examples of Facebook Messenger autoresponders designed for different situations.
We've compiled a list of popular examples of Facebook Messenger autoresponders for business, including welcome messages, farewell messages, and lead capture messages.
Below is a list of sample Facebook Messenger welcome messages:
" nine0082 Here are some examples of Facebook Messenger Away Messages:
If you want to get customer data with a Facebook auto-reply message, consider the following options:
" Improve your customer experience today with Facebook Auto Replies. To get started, create a respond.io account for free and connect Facebook Messenger to the platform.
If you enjoyed reading about Facebook Messenger autoresponders, check out the articles below:
How to instantly reply to customers on Facebook*, what is the difference between auto-reply scenarios and how to show users that real people are talking to them? Fedor Zhukov, i-Media social media manager, tells. nine0003
Fedor Zhukov
Social media manager at i-Media online advertising agency.
When interacting with customers on Facebook* on behalf of a page, you may notice that you spend an indecent amount of time on it.
At the same time, you have many other important things to do in community management: creating publications and posting them, launching ads, analytics, and so on. How to keep the user and develop the page?
Use auto-replies! With them, you will be able to communicate with the user, even if there is no device nearby with access to Facebook *. By enabling this feature, you will demonstrate to your customers that you are attentive to their requests. How to do it? nine0003
It is located in the page control panel above the header.
Location of the message section in the old Facebook interface* Location of the message section in the new Facebook interface* At the bottom of the section, you will see an icon and next to the "Out of office" button (you will need it later). After clicking on it, a window will appear. In it, select the “Answer Assistant” tab and click the “Configure Answer Assistant” button.
nine0003
Alternate way: you can open the auto-reply panel through the page settings by selecting the "Messaging" section there.
First the button with the letter i, then the tab with the answer assistant, then setting up the answer assistantThis item can be called differently: “Enable status messages „ Offline" or "Don't lose customers even when you're not at your computer or phone." It depends on how often you communicate with users on behalf of the page. nine0003
How. Move the slider from "No" to "Yes" and you'll see an auto-reply template. Instead, you can write your own version by clicking on the "Edit" button.
Why. The page detects that you cannot reply to a message and sends this script when the Out of Office button is clicked in the message section.
What the auto-replies section looks like when you don't have access to Facebook*
Turn on Instant Replies How. The actions are the same: move the slider to the "Yes" position and work with the response template. nine0003
Why. The auto-reply from the previous step is sent when you do not have access to Facebook* and you have "Out of office" enabled. Here you can also set up automatic sending for cases when the social network is at your fingertips, but there is no way to reply to the message (accordingly, the "Away" mode is turned off).
What the auto-reply section looks like when you have access to Facebook*, but you can't replyHow. nine0028 Select "Yes" on the function enable button, then you can change the response text.
Why. When a user wants to send a message to your page via Messenger, he will see not dry information about the company, but a greeting and a willingness to answer his questions.
How does the auto-reply section for showing a greeting in Messenger look like? In the messaging settings, move up from the auto-replies management.
