Want to know how to use Viber Community for your business? This article will explain everything you need to know about Viber Communities, including Viber Community features and how to create and grow your Community.
Viber Community, formerly known as Viber Public Chat, is a huge chatroom consisting of people with a common interest. It is normally used by celebrities to connect with their fans and by businesses to gather prospects and share updates, promotions and more.
Compared to Viber Groups, Viber Communities support more members, have more advanced features and are ideal for privacy-conscious users. We’ll explore these features in the next section.
The most remarkable aspect of Viber Community is its ability to have an unlimited number of members. As a result, Viber has introduced tiered management roles to assist businesses in managing and moderating their Communities.
Here’s a simple summary of Viber Community’s tiered management roles. For more detailed information, read the Viber Communities knowledge base article.
To grow a Community, superadmins can share the Community’s link on their website and social media or allow members to invite their contacts through an invite link. Those who want to join the Community must have the Viber app installed on their phones.
When a new member joins the Community, they will get full access to the chat history to view conversations, insights and updates shared prior to their membership.
Most importantly, Viber is protective of its users' privacy so no one, including superadmins and admins, can see members’ phone numbers.
Besides that, members who enable private messages can contact each other while keeping their numbers hidden.
Now that you're acquainted with Viber Community's basic features, let's move on to the advanced features: message features and moderation capabilities.
Viber provides numerous messaging features to help superadmins, admins and members communicate easily. To express opinions and communicate clearly, Viber Community members can react to messages, respond directly or mention a member.
Viber Community message featuresSuperadmins and admins can pin a message to the top of the chat to initiate a discussion or highlight an important topic. For example, they can send the Community guidelines and pin the message so it is visible to all community members.
They can also use the polling and quizzing tool to create a fun Community engagement session. Next, we will talk about Viber Community’s moderation capabilities which will help superadmins and admins to control their Community.
Moderating a Community is crucial as it is the only way to ensure members follow the Community guidelines. If a member violates the guidelines, superadmins and admins can delete the offending message or all their messages, and warn them privately.
Viber Communities moderation capabilitiesIf the member still refuses to adhere to the Community guidelines after a private warning, superadmins and admins can remove them from the Community or ban them so that they won’t be able to rejoin the Community.
Superadmins and admins can unban these members. However, they will not be automatically added to the Community and will need to rejoin via an invite link or be added by another member or admin.
Being in the same chatroom as prospects propels businesses ahead of their competitors as it allows them to convert prospects into customers on a platform where members anticipate updates from businesses.
If you're in an area where Viber is popular, create a Community to enhance your visibility. In the Philippines, for example, many large businesses create Viber Communities because Viber is one of the most popular messaging apps there.
Examples of Viber Communities for business in the PhilippinesThere are many reasons why businesses should use Viber Community. This section will discuss how Viber Community can increase business visibility, create a positive user experience and create highly engaging activities.
Benefits of Viber Community for businessCommunity messages appear alongside private messages in the Viber inbox, granting them high visibility. You can even get creative by creating a promotional sticker pack that will automatically add users to your Community when they download them.
Promoting your sticker pack on the sticker market is an excellent way to enhance Community's exposure as Viber no longer allows Communities to be discoverable through the search bar.
If you want to be discoverable, contact Viber to turn your Community into a channel.
Viber’s moderation features allow superadmins to choose whether their Community should be a two-way communication platform or a one-way communication platform to share updates and promotions by regulating members’ writing privileges.
However, even with restricted writing privileges, members can still react to messages sent by admins and superadmins to express themselves. On top of that, Viber also allows them to mute or snooze a Community for 30 days and leave the Community anytime.
To provide a positive user experience and avoid members from muting or leaving a Community, businesses should always ensure that their content is spam free, interesting and relevant to Community members.
Superadmins and admins can utilize tools like polls and quizzes to engage with audiences and get to know them better while emphasizing the importance of their audience's opinion.
For instance, restaurants can use the polling tool to get members’ opinions on a new pizza flavor or use the quiz tool to create seasonal giveaways and gift lucky winners special vouchers or products.
In addition, superadmins will be able to understand members better, determine the most engaging type of content and plan them accordingly to meet their audiences' demands with the Community insights feature.
First, you need to set Community goals and guidelines to moderate your Community. Then, you can create your Viber Community by following the steps below. Keep in mind that you can only create a Community on your phone.
1. Tap the compose icon on the Chats panel of your Viber app and click on New Group.
Tap the compose icon and click on New Group2. Select the contacts you would like to form a Community with and click next. Any contacts that you add at this stage will become admins.
After that, you will be directed to the Choose group type page where you can choose to create a Group or a Community.
3. Select Community and fill in your Community details. Then, click on the checkmark at the top right corner. You have successfully created your Community and the contacts you’ve selected earlier will be notified.
Select Community and fill in your Community detailsViber allows you to grow your Community by sharing Community invite links. Superadmins have complete control over the accessibility of the link and can disable the existing link anytime. Follow the steps below to send an invite.
1. Select a Community on the Chats panel of your Viber app. Once you’ve opened a Community chat, click on the three vertical dots and click on Community info.
Select a Community, click on the three vertical dots and click on Community info2.
Tap on Invite and select who you would like to send an invite to on any messaging app.
For superadmins, follow the steps below to share the Community link.
1. Select a Community on the Chats panel of your Viber app. Once you’ve opened a Community chat, click on the three vertical dots and click on Community info.
Select a Community, click on the three vertical dots and click on Community info2. Tap on Share Community link. You’ll be able to choose how you’d like to share the link. On the same page, you can choose to Allow all members to share the link or Disable the existing link.
Tap Invite and share the invite linkThere are many great businesses using Viber Community to its full potential. In this section, we will show you how they are doing this — and how you can too.
A promotional sticker pack is one of Viber’s advertising tools to attract users to join a Community. You can create free branded promotional stickers, which can be downloaded from the sticker market to convert Viber users to your Community members.
Examples of Communities using promo sticker packsCommunities like Barcelona FC and WHO create sticker packs for Viber users to download for free. In return, users will be added to the Community and will receive various updates, including new stickers which they can download and use for free.
Many businesses use Viber Community to share updates and promotions with their Community. However, most businesses with this goal in mind do not allow Community members to participate in the conversation by restricting their writing privileges.
Examples of Communities using Viber Community for updates and promotionsAllowing members to reply in a huge Community will make it difficult for superadmins and admins to track conversations and reply to messages in a timely manner.
This is when a Viber Bot Account comes into play.
Businesses that restrict members’ writing privileges have to connect their Viber Bot to their Viber Community to provide a medium for customers to message them if they have any inquiries or complaints.
Examples of Communities connecting Viber Chatbot to Viber CommunityOn the other hand, businesses using Viber as a two-way communication platform can either direct members to chat with them via click to chat links or start a chat with a connected Viber Bot in the Community.
Above all, Viber Bot is a must-have for businesses wanting to track and manage a high volume of messages on Viber. Contact Viber to connect your Chatbot to Viber Community.
How your business can use Viber CommunityWant to have one-on-one conversations with your customers on Viber? Read on to learn how Viber Bot can help you.
Do you need Viber for one-on-one messaging and bulk messaging? Create your Viber Bot Account for free and connect to respond.
io to start sending and receiving messages!
Viber Bot is an essential tool for businesses using Viber as the main messaging app to connect with their customers as it enables businesses to track and manage messages effortlessly. Learn more about Viber on our Ultimate Guide to Viber for Business blog.
We hope you found this article useful. Here are a few readings that might be of interest to you.
“How to use two Viber in one phone? I have a dual SIM phone so that I can have two Viber accounts, but I can’t seem to configure two apps in a single phone!”
As surprising as it might sound, this is one of the many queries we receive from Viber users who wish to use two accounts on one phone. For instance, you might want to keep one Viber account for your work and the other for your chats.
While it might sound tricky, some workarounds can help you do the same. To do this, you can use an inbuilt feature of the device or any third-party application. In this guide, I will teach you how to use two Viber in one phone with some other Viber tips to consider.
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When we talk about running dual apps on a single device, Parallel Space is one of the first solutions that come to our mind. Being an extremely popular app, it is already used by millions of users to duplicate several applications. Furthermore, Parallel Space is compatible with every primary social application like WhatsApp, Facebook, Instagram, and more, so it can easily help you run two Viber accounts on your phone.
After getting to know these prerequisites, you can learn how to use two Viber in one phone by following these steps:
Step 1: Download Parallel Space on your Android
To start with, install Parallel Space on your Android phone by visiting its App Store page. Once it is installed, launch Parallel Space and agree to its terms and conditions to get things started. The basic services of the app are free, but you can also make in-app purchases for its advanced features.
Step 2: Create dual space for Viber
Whenever you wish to have two Viber apps on your phone, launch the Parallel Space application and select Viber from the list of apps it supports.
Please tap on the add icon and include Viber in its dual space feature.
Step 3: Access two Viber apps
That’s it! Once you have added Viber to its dual space, you can go to your phone’s home and access both apps. In addition, you can link both these apps to different Viber accounts.
Just like Parallel Space, you can also use Clone App – App Clones & Dual App to run two Viber accounts on your phone. Apart from having two Viber accounts on your phone, you can also have another layer of security to keep your chats safe.
Here’s how to use two Viber in one phone using the Clone App:
Step 1: Install Clone App on your Android
If you don’t have Clone App installed on your phone, then go to its Play Store page and download it on your Android.
Step 2: Create the dual Viber app
Launch the app and go to its “Clone App” feature, where you can see all the available apps that can be cloned. Just add Viber to the list and create its clone.
Step 3: Use two Viber accounts
In the end, you can have the cloned Viber app installed on your phone. Then, you can launch it and connect it to your second phone number.
You may also be interested in How to Use Two LINE Accounts on iPhone and Android Phone?
I’m sure that by now, you can teach anyone how to use two Viber in one phone easily. However, if you are an avid user of Viber, you should take some preventive measures to keep your data safe. I recommend using MobileTrans - WhatsApp Transfer that can backup your Viber chats with just a single click. The application can save your Viber conversations, group chats, shared attachments, and so on.
Later, you can restore the previously taken backup from your computer to your iOS device.
Step 1: Launch the Viber backup tool
To begin with, just connect your iOS device to the system using a working cable and launch MobileTrans on it. Then, visit the “Backup&Restore＞App Backup&Restore” and go to the Viber section from the sidebar.
Step 2: Backup your Viber chats
Click on the “Backup” button and start the process to save your Viber data on your computer.
Wait for a while and disconnect your device when the backup process is completed.
Step 3: Restore Viber backup (optional)
You can restore the existing Viber backup to your iOS device if you want. Connect it to your system and select the “Restore” feature of the MobileTrans Viber module. From the provided backup list, just select the file of your choice.
Start the restoring process and ensure your device stays connected to the system.
When the process is completed, you can safely remove your device.
That’s a wrap, everyone! I’m sure that after following this guide, you can run two Viber apps on your phone. To do this, you can try any other application or even explore your phone's native dual apps feature. If you don’t want to lose your Viber chats, then use MobileTrans to take a backup of your device. Then, try MobileTrans to manage other social apps like WhatsApp, LINE, WeChat, and Kik or share this guide with others to teach them how to use two Viber in one phone.
Back up all content on Viber to PC quickly and easily. You can restore the backup to any iOS/Android device.
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Content:
1. How to brand a Viber account
2. How to set up a business community
3. How to use Viber for customer service
4. Where to build a mailing list
5. How to analyze the results of your work
6. Conclusions
Viber is one of the most popular instant messengers today. It is used by more than 1 billion people in almost 200 countries around the world, mainly in Asia and Eastern Europe. On average, they open the app 12 times a day. We advise you to use such audience activity to promote your business.
By creating a business community, you can advertise your services, have a lively dialogue with customers, create stickers and conduct surveys. We have compiled for you a complete guide on promotion in the messenger.
To register an account, you will need to enter a name, a profile picture, and fill in company information. We tell you what nuances you need to consider.
Name. It is better to use the name of the company as a name - you can easily be found and identified by it.
Photo. Optimal cover for brands - logo. It is easy to remember and works for recognition. The recommended logo image size for Viber is 750×750 pixels.
Description. Tell us about the company, provide a link to a website or pages on social networks to redirect traffic there. Don't forget to put keywords (tags) by which you can be found.
How to create a branded avatar for Viber?
Use your logo to personalize your corporate profile. Enter the name of the company and start designing a brand name right now.
The ability to attract up to 1 billion members, host a live chat, like messages, moderate conversations and conduct polls are all features of the new business communities in the popular application. How to create and develop them, read below.
In 2016, Viber allowed companies to create public accounts, services for newsletters, support services and chats. In 2017, applications for registration of public accounts were no longer accepted. As a temporary replacement, you could register a Viber Bot business account.
In 2018, the messenger introduced a fresh development for brands - communities (they are also called brand feeds or supergroups). They combined all the functions of previous services and pleased with the updated features.
Unlimited communication. You can invite all users of the application to the supergroup, that is, up to 1 billion people.
Quick access. Brand feeds appear in the main chat list along with personal and group feeds.
Security. In anonymous chats, no one sees the phone numbers and personal details of other people.
Control. The creator of the group is a superadmin and chooses admins - moderators who control the dialogue and work out the negative.
They have the power to allow or block members from posting or even kick them out of the group.
Ease of use. New members of the group have access to the shared history of the feed to stay up to date. All members can like and reply to messages and mention each other. Group members who are mentioned in the chat receive a notification so they don't miss anything.
Additional features. Superadmin and moderators can conduct polls on any topic and follow the results online. Surveys stimulate communication and provide feedback.
The app has various marketing tools ranging from chatbots and stickers to live chat conversations. Analyze the needs of your target audience: does it need answers to standard questions, a quick order for services or informal communication? Select one or more options depending on the specifics of your business.
The Quick Replies feature is available on the desktop version of the app.
By hovering over the chat, you can select and send the desired emoji from the quick reply menu or a short message - for example: "We will contact you shortly."
Chatbots are needed to answer standard customer questions, solve their problems and quickly provide services. The bot actually replaces the hotline: answers the FAQ, reports the exchange rate or explains how to use the service. For example, your customers can order food using a chatbot, call a taxi, issue a loyalty card, or get advice on choosing products.
Stickers have become a powerful marketing tool due to their popularity among Viber users. Each brand can create its own set of stickers in the messenger. When someone uploads your branded sticker, they automatically subscribe to the group and you get access to their contacts.
Using stickers can increase your reach by several times due to the viral effect. According to statistics, about 30% of app users send stickers to friends and acquaintances every day.
Funny stickers grab attention and set the tone for brand communication.
With the creation of supergroups, live chat has become the main way to communicate. Informal correspondence brings business closer to people. Each of the clients can contact you, get an answer or leave a review.
To conduct mass mailings, you will need a database of contacts of people who have consented to the processing of personal data. Otherwise, the messenger will treat mailings as spam. Here are some ways to build a mailing list:
To learn about people's engagement and ad performance, use the Community Insights feature, or an analytics report.
The tool is only available in the mobile version for groups with more than 1,000 users. The report can be viewed by superadmins and moderators. To do this, you need:
In the statistics you will see:
Use Viber to advertise your company. Thanks to a huge audience from different countries, opportunities for communication and involvement, the popular messenger has turned into a serious promotion channel. It is actively used by world giants, for example, Coca Cola, Nestle, L'oreal and many others. Analyze your target audience, decide on the tone of voice of the brand and select the set of tools that best suits your business.
Check the steps to promote on Viber using this checklist:
Also, if you are wondering how to use Whatsapp for business, you can find it here.
Viber is basically communication on a smartphone, but sometimes it is more comfortable to use the Windows version. This approach can be justified, for example, when mobile communications are poor and there is no Wi-Fi. If everything is OK with the mobile phone - Viber is already installed on it, then the version for the computer is installed in a couple of clicks without problems. But what about the owners of antediluvian phones that are not friends with the messenger? Catch the info on how to install Viber on your computer without a smartphone.
Note: How to check the battery of a smartphone: 4 tips
If you cannot make friends with your phone with Viber, you need to use an Android emulation program. There are several options for such applications.
We present the top solutions in the form of a table:
All these are Windows programs, although there are Mac versions under all these names, and Andy even works under Linux.
After installing the emulator, you need to install Viber on a desktop PC or laptop. Read on for details.
An interesting article: How to install Whatsapp and Viber on a tablet: instructions for installing 2 popular instant messengers
As an emulator, we will choose Bluestacks, as the most functional program. To get started, you need to download it from the office. site. If the antivirus does not like it, do not pay attention. You can remove it from your computer after use. Bluestax installation takes 5-10 minutes. To install, you need a couple of free GB, select a folder on a suitable disk.
Checkboxes for access to the store and communications should not be removed during installation. After installation, the application will launch.
The program will ask permission to determine the user's location. You can agree or refuse, it will not play a special role. Next, select the interface language. The following setting items:
Viber settings in the emulator:
Now we have Viber in the emulator, it remains to install the computer version of the application on the PC. We download it at messenger website and proceed to install Viber on a computer without a modern phone. At the very beginning of the installation, the program will prompt you to enter a phone number. We enter the one to which the Viber is attached, installed in the emulator.
Next, the messenger will offer to scan the QR code with a smartphone. Select the "Camera not working" link. In the authentication window that opens, click "Copy", after which a link is placed on the clipboard, which is the identification key.
We return to Bluestacks, go to the browser and paste the copied key into the address bar. The emulator will prompt you to confirm the activation of Viber on your computer.
