How to create a business whatsapp group

How to get started with the WhatsApp Business app

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Download and set up the WhatsApp Business app

1. Download and launch the WhatsApp Business app: The WhatsApp Business app is free to download on the Google Play Store and the Apple App Store. Tap the WhatsApp Business icon on your home screen.

2. Review the Terms of Service: Read the WhatsApp Business Terms of Service, then tap Agree and Continue to accept the terms.

3. Register: Select your country from the drop-down list to add your country code, then enter your phone number in international phone number format. Tap Done or Next, then tap Ok to receive your 6-digit registration code via SMS or phone call. To complete registration, enter your 6-digit code. Learn how to register your phone number in this article.

4. Allow access to contacts and photos: Contacts can be added to the WhatsApp Business app from your phone’s address book. You can also allow access to your phone’s photos, videos, and files.

5. Create an account: Fill out your business name, select a business category, and choose a profile picture.

6. Build your business profile: Tap EXPLORE > Business profile. Here, you can add important business information like your business address, description, hours, and more.

7. Start a chat. Your business profile is now set up. Tap or , then search for or select a contact to message. Enter a message in the text field. Then, tap or .

Explore WhatsApp Business Tools

The WhatsApp Business app has several tools to help you run your business efficiently. To explore these tools, go to your chats screen. Tap More Optionson Android or Settings on iPhone. Then, tap Business tools.

Catalog: Showcase and share your products and services within your business account. Learn how to create a catalog on Android or iPhone.

Short link: Make it easy for new customers to connect with you. Share the auto-generated short link with new customers to enable them to message your business. Learn how to use short links on Android or iPhone.
Messaging tools: Use WhatsApp messaging templates to build key conversations in advance. Create automated greeting messages to engage with new customers. Set away messages to let customers know when you’ll be back, or build quick replies to answer frequently asked questions. For more information on messaging tools, read the following articles:
- How to use greeting messages on Android or iPhone
- How to use away messages on Android or iPhone
- How to use quick replies on Android or iPhone
Labels: Sort your conversations with customers into helpful categories, like “New customers” or “Pending orders.” Learn how to use labels on Android or iPhone.

How to create a group in WhatsApp — Kommo (formerly amoCRM)

To create a group in WhatsApp is easy and free. They are a great way to keep in touch with friends and colleagues no matter how far you are from each other. 🌍

You can use them for personal or professional communication. I’ve got 2 of my own examples to share with you 😌

When my friend asked me to be the best man for his wedding, I couldn’t refuse the honor. I secretly created a WhatsApp group with all of my friends in it to organize the bachelor party and all the surprises we had in store. The final result was unforgettable and the WhatsApp group played its part in it. 🤵👰
When me and my colleagues organized a big 4 day international conference, we used a US WhatsApp Account group to add the whole organizing team there. It was our channel for urgent communication and it made sure we are all informed on the key developments. Now we use it to share nostalgic photos from the event. 😊

You’ll learn:

How to create a group in WhatsApp on Android and iOS

Setting up a group takes only a minute or two. WhatsApp versions have a slight visual difference between iOS and Android, but the process is the same.

To create a group, follow these steps:

Step 1: In the top right corner of WhatsApp click on the three dots (Android) and then on New group.

New group buttons in WhatsApp and WhatsApp Business App (Android)

To create a group in WhatsApp on iOS click on Chats and then New group.

New group buttons in WhatsApp and WhatsApp Business App (iOS)

Step 2: From your contact list, select the participants you want to add in the group. Do it from the list or type in the contacts you want to add.
Step 3: Add a group name and icon.
Step 4: Voila, you’ve created your WhatsApp group. 🥂

How to add new WhatsApp group participants

Once you create a group you might want to add additional participants as time goes by or invite people using a link.

To add group members manually:

On Android open the group and click on the three dots in the top right corner.
On iOS tap the name of the group, slide to the left and click More.
Click on Group info.
Select Add participants.

To invite members using a link:

On Android open the group and click on the three dots in the top right corner.
On iOS tap the name of the group, slide to the left and click More.
Click on Group info.
Click on Invite via link.

This will open up a few different options to share a direct link to your WhatsApp group. You can share the link in the following ways:

Send link via WhatsApp. It is a direct way of sending the link in the WhatsApp chat of a contact you choose.
Copy link. It automatically copies the link and you can post it wherever you need to.
Share link. Share the link directly across multiple available platforms.
QR code (Available in WhatsApp Business). Send a scannable QR code which leads to the group.

Invite link options in WhatsApp (left) and WhatsApp Business (right)

How to customize a WhatsApp group

If you want to add a personal touch and make your group stand out, you can change the group name or add a new group logo.

Wallpaper is a cool feature which lets you change the chat background picture.

To change the wallpaper on Android, open the group and click on the three dots, then select Wallpaper. On iOS select the group and slide to the left, click on More and then Wallpaper.

Standard WhatsApp group wallpaper (left) and custom uploaded wallpaper (right)

How to delete a WhatsApp group

If you are the creator of a group you can easily delete it if you need to.

Open up the group and go to Group info.
Click on Exit group.
Once you leave you the button will change to Delete group.

View before exiting the WhatsApp group (left) and view after exiting (right)

How to create a group in Whatsapp Business App

Creating a group in WhatsApp Business App is the same as in the standard version of WhatsApp we all know and love. Just follow the steps you read in the text above. 😌

Groups can be great for business and SMBs across the world have used them to promote their products and services and get closer to their customers.

Create a group where you share the latest product updates and give out special promos.
A group with a customer which requires info from multiple members of your team. This will ensure the customer gets a timely and personalized approach.
Groups can be used as an internal team chat as well. Nowadays pretty much everyone has WhatsApp on their phone, so for important work related info you’ll have a reliable channel of communication.

How many members can be added in a Whatsapp business group

WhatsApp and WhatsApp Business groups alike have a maximum limit of 256 participants per group.

If needed you can create multiple groups, just remember that each contact should be previously saved in WhatsApp before you can add it as a participant in a group.

Now you know everything on how to create a group in WhatsApp. Hope you found the article helpful and you’ll be able to use WhatsApp groups to create stronger bonds with your friends & family, colleagues & customers. 🕺💃

🚀 Make a personal sale with Kommo

✅ Kommo is a pioneering Messenger Based Sales CRM software that helps businesses achieve more sales and create long-lasting relationships with their customers. It is a tool that enables companies to reach better results and increase their profits.

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Contents

// More posts

Benefits of WhatsApp Business

How to create a WhatsApp Business account

WhatsApp Broadcast vs group: What is the difference?

Ready to test drive Kommo for yourself?

how to create, why use a WhatsApp business

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Articles
WhatsApp™ business account: how and why to use it

Reading time: 4 minutes

Content:

What types of business accounts are there
Can a business account be blocked?
Can I use WhatsApp™ Messenger and WhatsApp™ Business at the same time?
How to register a WhatsApp™ business account
How to connect WhatsApp™ Business API

WhatsApp™ is the most popular instant messenger in Russia and in the world. According to

Deloitte, 88% of Russians use it in 2020. However, his management does not welcome commercial activities in ordinary accounts, which makes it difficult for companies - especially small ones - to communicate with customers and promote themselves through the messenger without the risk of blocking.

A business account is a way to reduce the likelihood of a ban, as well as get additional tools for working with a client base.

From the client's point of view, a business account means a dialogue with a well-known company or brand, and not with an incomprehensible number.

What does a WhatsApp business account do

For comfortable communication with customers, a WhatsApp business account offers the following features:

reducing the risk of blocking.
the ability to write to the client first.
high message rate. The message will come to the user in 3 seconds, unlike a regular account, where the message can take up to 10 minutes.
an alphabetic name instead of a number and a green check mark. This will increase your visibility and customer confidence.

What types of business accounts exist

Verified business accounts are for businesses that have been verified by WhatsApp™. These accounts have a green check mark next to their name. By default, all business registered with WhatsApp™ Business will be a regular business account, and the checkmark will be greyed out for such accounts.

Another connection type is WhatsApp™ Business API. Unlike a free business account designed for small businesses, Business API is a paid service for large and medium-sized companies. When using the WhatsApp™ Business API, you can send notifications, documents, and other important information to users that they need to have at hand, such as boarding passes, receipts, and transaction notifications.

A detailed comparison of a regular account, WhatsApp™ Business and WhatsApp™ Business API is presented in the table.

Can a business account be blocked?

WhatsApp™ has a strict policy against spam and any kind of mass mailing. It is worth considering the following:

WhatsApp™ blocks new customers for 5 or more identical messages;
if you send more than 20-30 messages to existing clients, you also risk being blocked;
If the account is very active, the number of messages allowed to be sent may increase.

Given the features of the messenger, we recommend that you always encourage the client to write the first message.

Can I use WhatsApp™ Messenger and WhatsApp™ Business at the same time?

Yes, because WhatsApp™ Business cannot be linked to the same number as a normal WhatsApp™ account. It is best to use the company's official phone number to connect a business account - and this can be either a mobile or a landline number.

If you have previously used WhatsApp™ Messenger to communicate with customers, you can transfer your message history to a new account in the WhatsApp™ Business app and continue the conversation from there. We recommend that you create a backup of your chats first.
If you stop using WhatsApp™ Business, you will not be able to transfer messages back to WhatsApp™ Messenger.

How to upgrade to a WhatsApp™ business account

1. Download WhatsApp™ Business from Google Play or the App Store.

2. Confirm the phone number you will use to communicate with customers.

3. If you wish, you can restore the message history.

4. Enter the company name.

5. Create a business account profile. Click More options > Settings > Business account settings > Profile.

How to connect WhatsApp™ Business API

Leave a request on the official Chat2Desk and WhatsApp Business API integration page or write to us via the widget in the corner of the screen.