How to contact someone at instagram

How Do I Contact Instagram Support by Phone / Email? IG Customer Help

Contacting Instagram is easy to do. The problem is that receiving a response back, let alone a resolution to your issue, is very difficult. It’s important to know all of your options for making progress with Instagram support. This article covers the best strategies for getting the help you need.

Contents

Instagram Contact Number & Instagram Contact Email

Instagram’s contact phone number is 650-543-4800 and their contact email is [email protected], but please note it’s highly likely you won’t receive a response to your inquiry via these channels.

What Are My Options?

Unfortunately, if you’re a normal Instagram user, your options are relatively limited to the official channels. I know that’s hard to hear, but it’s the unfortunate economics of a free app. You and your attention are the product. That means if one of Instagram’s 700 million “products” has an issue, it’s not a high priority problem. They won’t spend hundreds of dollars trying to fix it. It’s smarter for Instagram to simply ignore that issue and work on a new money-making product instead.

If you’re an influencer or a content creator with more than tens of thousands of followers, there are unofficial escalation paths with varying degrees of success. We’ll cover some of those at the end.

Why Is It So Difficult To Contact Instagram Support?

Instagram has over 700 million users and the number of support requests they receive is staggering. If only 1 in every 100 users contacts Instagram once per year, that is still over 7 million support requests a year, or 18,000 per day. Now some of you may be thinking, ‘well that’s only 700 support requests per hour’, which should be a possibility for a company with Facebook’s resources.

We’re honestly not sure. We understand it’s not an easy issue; sometimes non-automatable problems simply can’t be fixed at a large scale for consumers of free apps, but at the same time the much smaller slice of influencers and content creators with tens or hundreds of thousands of followers certainly deserve some attention. These Instagram users keep the masses using Instagram and drive Facebook’s stock price up and to the right. They deserve to have a better path for escalating support issues to Instagram.

How To Contact Instagram Support As A Normal User

If you’re a normal Instagram user, it’s still possible to receive help, it’s just less likely. Your best bet is to submit a support request from Instagram.com. Follow the instructions below:

Click through to Instagram.com
Scroll down to bottom of Instagram.com and click Support
In the left-hand menu, click Privacy and Safety Center
Click Report Something
Click on the type of issue you’re experiencing
Look for a link that says report it
Each issue has a unique form to fill out

How To Contact Instagram Support If You’re An Influencer

As an influencer, you are likely to be targeted for attack. It will most likely be an attempt to take control of your account for monetization, or to steal your name, probably to sell it. If you hang out in the right Facebook groups, you’ll see posts daily from influencers looking for help reclaiming control of their accounts.

As we covered above, Instagram does not have an official escalation path specifically for influencers. Your escalation attempts through the standard channels are going to get lumped alongside the thousands of users with no profile picture and 0 followers submitting requests.

This means your best bet is through the murky unofficial channels. These consist of finding an individual with a contact at Instagram, most commonly a friend or a person who has had to engage with Instagram on behalf of their business, such as an employee at a large advertising partner.

If you’re reading this article, it’s likely you don’t have a friend who can help, so be prepared to spend some money. The lack of official support has created a gray market of employees providing unofficial Instagram support services for thousands of dollars depending on the task.

Depending on how much revenue the account generates, how important it is to your brand, and the amount of work put into building your audience, it can definitely still make sense to spend a lot to reclaim your account.

How to Contact Instagram Support

Back to TopA white circle with a black border surrounding a chevron pointing up. It indicates 'click here to go back to the top of the page.' Back to Top Save Article IconA bookmarkShare iconAn curved arrow pointing right.

Download the app

How to get Instagram support through the Help Center
How to get help with specific Instagram account issues
How to report hate speech, violence, and more to Instagram
How to report bugs and glitches to Instagram

You can contact Instagram support online via Instagram's online Help Center, or by reporting a post directly.
If you shake your phone while using Instagram, a pop-up will appear that lets you report bugs.
Instagram does have a phone number — +1 (650) 543-4800 — but you won't be able to talk to anyone there.

With more than one billion active users every month, it's easy to see how Instagram's customer service team might get overwhelmed. But unfortunately for users, this makes it so there's no way to speak with an actual customer service representative from Instagram. Instead, you'll have to use one of the automated methods.

You can open Instagram's Help Center to read troubleshooting guides that might help with your issue. And if you're trying to report a problem, you can shake your phone or open a post's options.

Quick tip: Instagram's parent company, Meta, does have a public phone number that you can call: +1 (650) 543-4800. But the number is entirely automated, and will just tell you to visit the Help Center.

How to get Instagram support through the Help Center

Instagram's Help Center is a robust support tool that offers guides and troubleshooting tips for most common Instagram problems. There's nobody to talk to there, but the guides are written by real people.

You can find the Help Center on your computer by heading directly to the website.

And if you're using the mobile app:

1. Open the Instagram app on your iPhone or Android device and tap your profile picture in the bottom-right corner.

2. Tap the three stacked lines in the top-right corner, then select Settings.

Head to your account's Settings page.

Instagram; William Antonelli/Insider

3. Tap Help near the bottom of the page, then tap Help Center.

You'll be brought to Instagram's Help Center page, which is filled with hundreds of different support topics. Pick one of the suggested articles, or use the search bar to find what you're looking for.

How to get help with specific Instagram account issues

You can also use the following guides to find support for common problems:

How to protect your account with two-factor authentication on Instagram
How to change your Instagram password
How to delete your Instagram account
How to re-activate your Instagram account

How to report hate speech, violence, and more to Instagram

Instagram lets you report individual posts, specific users, and comments. Just go to any post, account, or comment, tap the three horizontal dots on it, and select "Report" from the drop-down menu.

You can report any post. Instagram; William Antonelli/Insider

If you're not sure whether your issue can be reported or if someone has committed a reportable offense, review Instagram's community guidelines.

Here's some of what Instagram sees as legitimate issues:

Intellectual property: Issues that follow under this grievance include users infringing on copyright — which generally protects original expression like images and words but not facts and ideas — and trademarks, defined as a word, slogan, symbol, or design made to distinguish products or services from an individual, group or company.
Nudity: Broadly defined as "appropriate imagery," this more controversial guideline prevents nudity of any kind on the site, with a handful of exceptions — including post-mastectomy scarring photos, individuals breastfeeding, and nudity in paintings and sculptures.
Hate speech: The platform will remove any content from its site that displays "credible threats of violence," but also hate speech — based on race, ethnicity, national origin, sex, gender, gender identity, sexual orientation, religion, disability, or disease — as well as bullying and harassment that target private individuals.
Illegal activities: Instagram will remove posts that offer specific services around sex, firearms, and drugs, in addition to removing posts or comments that "support or praise of terrorism, organized crime or hate groups."
Self-injury: Any content posted to the platform that appears to glorify or encourage any type of physical self-injury, including eating disorders, will be taken down — with the exception of posts that reference these issues in the name of increasing awareness or signposting support.
Graphic violence: Any videos or images featuring intense, graphic violence that isn't shared in relation to newsworthy events or to condemn or educate on a larger issue, will be removed for inappropriateness.

After you report a post, you might get an email telling you what decision Instagram's moderators made about it.

How to report bugs and glitches to Instagram

Instagram also accepts reports about issues with the app itself, like if a graphic isn't displaying correctly, or a menu won't open.

To quickly report a bug, shake your phone while Instagram is open. A pop-up should appear asking you to report the problem. You'll also be able to submit screenshots and other files.

You can also turn off this feature from this menu. Instagram; William Antonelli/Insider

William Antonelli

Tech Reporter for Insider Reviews

William Antonelli (he/she/they) is a writer, editor, and organizer based in New York City. As a founding member of the Reference team, he helped grow Tech Reference (now part of Insider Reviews) from humble beginnings into a juggernaut that attracts over 20 million visits a month. Outside of Insider, his writing has appeared in publications like Polygon, The Outline, Kotaku, and more. He's also a go-to source for tech analysis on channels like Newsy, Cheddar, and NewsNation. You can find him on Twitter @DubsRewatcher, or reach him by email at [email protected].

How to go live on Instagram with someone?

Live is a chance for an Instagram user to show himself real and sincere, to communicate with the audience on a topic of interest, answer questions from subscribers and get instant feedback. To diversify the process, you can go live with a friend.

You can join someone else's broadcast or start your own by inviting someone to keep you company. How to do it? We will show you two ways to start a joint broadcast. On iOS or Android, the steps will be similar.

You are the initiator of the broadcast

Touch the camera icon at the top left or swipe (moving your finger from left to right across the screen). A panel for selecting the shooting mode will open in front of you. To the left of the Normal you will find the Live Stream option. Click on it.

You will see how many subscribers are online and ready to see your broadcast. Click the Start Live Broadcast button.

Now click on the icon with two emoticons next to the comment input field and select the name of a person from the list of those who are already watching your broadcast. You can't call someone offline.

As soon as the recipient accepts your invitation to broadcast, the display will be divided into two parts. If your friend rejects the offer to join the conversation in real time, you will know about it.

At any time of communication, you can remove the interlocutor from the air of Instagram. To do this, touch the cross on the right side of the screen with its image. Your broadcast, your rules.

You want to become a member of someone else's broadcast

Enter the view mode and touch the button Request to join live.
Click Submit Request. If a person is enthusiastic about your desire to become a conversation partner, he will confirm the request, and you can spend time with him and your followers, discussing something important or just fooling around.
If you are denied access to the air, you will receive a notification about this.
At any second of the broadcast, you have the right to leave the air. After the end, each participant can save the broadcast in stories or delete it.

In case your friend went live with one of his friends, you will see the broadcast icon with two circles on the story panel. Ether can be standardly marked with a heart and commented.

What is the option for?

Joint broadcast on Instagram is actively used in promotion. On the air, you can answer popular questions, ask the opinion of subscribers, conduct surveys, advertise a product and show its advantages, teach in the format of a master class and lectures.

If you are not a professional blogger, not related to sales and advertising, do not maintain a culinary or coaching profile, then you can just spend time on the air communicating with friends and those who are interested in your account.

download Instagram

How to contact Instagram: Support and customer service

Instagram is one of the most popular social networks these days and it is understandable that some problems or doubts arise from time to time. For blocking users who do not harass us, for recovering a lost Instagram account, or for any other questions, you can consult directly with those responsible for Instagram. Here we will tell you how you can contact them through a number of ways, as well as point out that it will likely take them a while to get back to you, but that's understandable given the amount of inquiries they receive on a daily basis.

How to contact Instagram

To contact Instagram, you can do so through the app itself or through a number of alternative methods such as its help page, email, other social networks, or even a phone number. In this article you will find all the information about it.

Contact details Instagram

Mail / E-mail : [email protected]
Phone : +1 650 543 480 0

If you call this number, you will be answered by a recorded voice-over to help you solve your problems on Instagram or Facebook. Therefore, is not the best option when you want to solve a complex issue and you need a person to accompany you step by step. You can achieve this by sending an email to the address above, but we already anticipate that, given the number of inquiries we receive, it will likely take them a long time to respond and therefore it makes more sense to send them your request. or ask a question in other ways, for example, through the application itself.

Contact Instagram through social networks

On the other hand, you can also try to contact them to explain your problem through their profile on other social networks such as Facebook or Twitter. However, in the case of Twitter, it is difficult to send them a direct message because they are not activated, so instead they left the help.instagram.com website corrected in their description. Something similar happens with Facebook, as it redirects us to the Instagram app to be able to solve our problems right from there.

Instagram help page

Instagram also offers its users an official page detailing a wide range of common issues and requests that you can go to to try and find a solution to your specific problem without having to message them directly. However, if direct contact is needed, they will also provide you with the necessary links and instructions to reach it. This is the site in question:

help.instagram.com

It is worth noting that on this page some time ago the option "Help with troubleshooting and logging in" was available, which has now been replaced by the tab "Protect yourself" in which we find the following sections:

Share photos in tracking mode
Security Council
Tips for parents
Show yourself as you are on Instagram
Abusive behavior and spam
How can I deal with conflict or violence on Instagram?
hurt yourself
About eating disorders
Law Enforcement Information
Exit Warnings and Security for Meta Spark AR Walk Experiences

In particular, in the "Abusive Behavior and Spam" tab, you can find more information on how to report inappropriate posts or comments, as well as users who violate the application's rules. In this The Instagram Help Center explains and answers the following questions in detail:

How do I report a post or profile on Instagram?
How can I report an Instagram comment as offensive or spam?
How to avoid Instagram scams?
How can I report a message that was sent to me or prevent someone from sending me messages on Instagram?
What should I do if someone asks me to share a photo or video on Instagram where I appear naked or in a provocative pose?
What should I do if someone threatens to share content that I want to keep private (such as photos or videos)?
What if someone offers me goods or services for money on Instagram?
What can I do if I see something I don't like on Instagram?
What if my identity was faked on Instagram?

In addition to blocking or unsubscribing a specific user, the help website generally recommends reporting a case within the application itself if the issue in question does not meet the standards of the application's community. We will tell you how to do it below.

How to report a problem on Instagram

In general, it's best to use the Instagram app itself to be able to make your request there and request assistance manually. You have options such as reporting spam or abuse, submitting feedback, or reporting a problem.

To get started, from your Android device, you need to open the Instagram app and go to your profile. Once there, click on the three lines that you will find in the top right corner of the screen.

What you need to do now is to click on Settings to see all the options available in this section and thus continue looking for help on your specific issue.

Now it's time to give Help , one of the tabs at the bottom of the configuration list that opens up to 4 available options:

Report a problem
Help Center
Privacy and Security Help
Request for support

Click on the help tab in the settings section of your Instagram profile

What you're interested in in this case is the first option "Report a problem", so when you click on it, up to three more options will appear:

Report spam or abuse
Send feedback
Report a problem

All options for reporting a problem on Instagram

This time we give a third option to open a new tab where we can write a short summary of what happened to us and even add images or screenshots that we have for the problem in question to help solve it. It is important to explain well and in detail what happened to you and how you want them to help you, as well as to be patient later while you wait for a response.

In the "Report a problem" section, fill in the text box with your explanation and include a screenshot

Generally, the most common issues commonly reported on Instagram are detecting your account being banned or deactivated, and reporting posts, comments, or users in a variety of situations. You know, if you run into any problems using the app, you can get help relatively easily.

What is the physical address of Instagram

Finally, we leave you the physical address of the Instagram headquarters as additional data. However, it should be noted that network is located in the United States , so if you are not physically in the country, it will be difficult for you to ask your question in person or even send them a letter, somewhat archaic and not very practical methods nowadays .