“I have a problem with the Viber app. Viber keeps crashing all the time. I have uninstalled it and reinstalled it, but nothing. Still crushing. What should I do? ” - From Anonymous
Viber is one of the most widely used cross-platform messaging apps to send messages and make a video or phone calls. You can chat individually or in a group which makes chatting more interesting. In addition, it supports end-end encryption to protect your conversations with third parties.
Although it's one of the most popular messaging apps, Viber, like many smartphone apps, can begin to act strangely. Users have reported crashing and freezing, yet these are only some issues you may encounter. A feature-rich app such as comes with its array of problems.
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Luckily, all of these problems can be fixed. In this article, we will look at ways to fix some common Viber issues. We’ve counted seventeen common problems that can easily be fixed in a few minutes. So, if you're ready to start enjoying your Viber conversations again, let's see how to fix the common issues.
Before you're trying to fix your Viber issues, back up your Viber chat history will be a wise choice if you lose all your essential data in your app. MobileTrans - Backup & Restore can also backup Viber chat history to the computer and restore the chats to another device when you need it.
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You can learn how to backup Viber chats with step by step tutorial below:
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Initial steps
First, you need to restart your phone and check if you are running the latest version of Viber. Then check if your phone has a good internet connection.
Now follow the below steps:
Clear cache
Hopefully, the issue will be resolved.
Tip: before fixing Viber crashing issue, please backup your Viber data using mobitrans. You can also find more information on securely backing up your Viber data on a computer.
Updating Viber shouldn't be a problem if you have enough memory or are connected to the internet. However, many users experience this issue even if the conditions mentioned above are fulfilled.
The easiest way to fix this issue is to clear the cache and data.
If this doesn’t help, repeat the steps but only click on Clear Data instead of Clear Cache, and see if it works.
Tips for mobile users: Learn how to clear the WhatsApp cache from your iPhone, Samsung, or any other Android phone with this easy step-by-step guide.
Activating Viber seems like an easy thing to do. However, many users report problems with this first initial step.
To activate Viber, you need to enter your phone number, and you should get an SMS with the activation code.
But, many users fail this step, and there are a couple of reasons for that.
If you don’t have access to the internet, you’ll get the message saying that it's required. However, when you have access to the internet and your SIM card is valid, you should be able to receive your six-digit code via SMS. You can even get it via phone call, which is great.
It's an automatic callback feature that will activate Viber when you answer the call. If you’ve requested your code 3+ times, your account will be blocked.
You’ll then need to reinstall Viber and make a new account.
Recommended reading: How to Transfer Viber Messages to New Phone?
You will start receiving pop-up notifications on your screen.
Viber may block your account if it considers you spam, suspects your behavior, or suspects you violate Viber's t&c ( Viber Terms of Service and the Viber Out Fair Usage Principles). As a result, you may question why it isn't Viber working. To fix it, you need to contact the viber support team, open a "request to unblock" ticket, and submit it for approval. In most cases, the number is unblocked.
Tips: Getting blocked on Viber by someone is annoying, especially when you are unaware of being blocked. These fool-proof step-wise tips will help you find out if you are really blocked on Viber.
If you are an Android user and can't back up your important Viber messages and media, follow the below guidelines:
If you are an iPhone user and facing Viber iCloud backup error, here is how you to fix the problem:
Tip: If the above method is still invalid or the backup speed is very slow, and you want a quicker and easier method, it is recommended that you use a third-party backup tool - MobileTrans - Backup & Restore.
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You can visit the MobileTrans website to learn how to backup Viber data on your pc.
The Viber app shows you online even if you exit the app because it runs in the background. However, if you want Viber to show you offline for some reason, here is how you can do it.
One of the many Viber app problems is that the app may disconnect unexpectedly. It is due to various reasons. So, here's what to do:
There’s a strange Viber Sleep Policy that the app sets by default.
This doesn’t allow the app to connect to Wi-Fi unless you wake up your phone. We mentioned a setting similar to this just a minute ago, but this one applies only to Viber, making these two completely independent.
To fix this issue, open Viber on your phone, tap on three horizontal lines at the bottom right side, and you’ll see the menu. There, tap Settings and then General. Next, you should see the “Wi-Fi Sleep Policy” option.
Choose Always Connected, which is the first one. The second one is the device's Wi-Fi Sleep Policy, which you don't want to use. So now, your app should work correctly.
Viber users often complain that Viber can't save a contact or are unable to find their contacts. Follow the below steps:
"Viber takes advantage of your internet when sending or receiving messages. Unfortunately, many users have experienced that they can’t send or receive messages or images because their internet isn’t functioning.
You’re probably using your local Wi-Fi network when you're inside your house. But when you go outside, it's necessary to use your cellular data. If your internet is working flawlessly, you should be able to send messages.
Other issues include your recipient deleting the app, so you can’t contact him through Viber. Also, there’s one more solution to this problem that works mainly for iPhone users. You need to go to Settings and then tap on Privacy. Next, find the Collect Analytics button and click Disable.
Now, you should be able to receive and send messages freely.
Recommended reading: How to Sync Viber Messages?
Issues with incoming and outgoing Viber calls are not that rare, too. If you can't make or receive calls on your iPhone, this will solve your problem:
You can also allow Video Calls by tapping on the homonymous button and choosing On. Now, you should be able to call or receive both video and audio calls. Sometimes, Viber tends to mess up the Settings, so you must take your time to inspect them before using them.
While making a video call, the Viber sometime shows an error message that the video call is not working. Here is how to fix the issue:
Hopefully, you will start making video calls.
Sometimes Viber crashes temporarily, and it does not open the camera. So the first thing you can do is restart the application. In most cases, it will solve the issue. Otherwise, try one of these steps below:
Viber not ringing is perhaps one of the most persistent issues on iOS and Android platforms.
This doesn't always have to be about your phone. Sure, you might have your ringtones disabled or use a do-not-disturb profile, but this isn't the case in many cases.
Usually, Viber doesn’t ring when your phone is locked. Instead, your display shows you the notification, but you don’t hear that ‘clicking sound. To solve this, go to your Wi-Fi Settings, choose Advanced, and check Keep Wi-Fi on When Screen Times Out.
When it's locked, your phone may not be using the internet, meaning that you don't receive notifications unless you unlock it. Alternatively, you can choose a notification type in your iPhone Settings app if you use an iPhone.
In this app, click on Notifications, go to Alert Style, and choose either Alerts or Banner. This will allow you to hear your Viber messages.
For Viber Desktop to work, you need the following ports for TCP and UDP:
These ports can be opened if you go to Control Panel and find Windows Firewall.
There, click on Advanced Settings, and on the left, there's the Inbound Rules table. Inside, click on New Rule, and the wizard will open.
In the New Inbound Rule Wizard, click Port and Next. Next, select TCP and enter the ports we’ve mentioned above. Click on Next, and then Allow the Connection. Proceed until the end of the New Inbound Rule Wizard and name it Viber. Click "Finish", and your ports will be opened. The same procedure is for UDP, so you’ll only need to choose it in the NIRL (New Inbound Rule Wizard).
Fixing any Viber issues shouldn’t be a problem if you follow our steps. But, of course, if you have any uncommon issues, you can always contact Viber’s customer support and resolve them. So, now that your favorite messaging app is functioning, it's time to enjoy its premium features!
Recommended reading: 12 Amazing Features You Can Use on Viber
Vyacheslav general 0 Comments
Viber is widely popular among Russian-speaking users, alongside Telegram and WhatsApp. It allows you to send messages, documents, media files, and make audio and video calls for free. The interface of this messenger is simple and user-friendly, even for older people. All you need to use it is an Internet connection.
This software supports the following operating systems:
Regardless of the selected operating system, SMS verification is always required. It is still unclear how to use Viber without phone number or get an additional account in this popular messenger without the second SIM.
According to the policy of this service, a user can create a single profile with the help of a single SIM only.
In this article, we will take a close look at how to activate Viber without phone number on different operating systems.
Activation of Viber without phone number is not available. The system will ask you to enter the code from the message anyway. In the case of this app, a phone number is a user ID, so getting a Viber account without phone number on Android is impossible. Still, there is no need to rush to the store to buy a new SIM card for your new account. There is a better, time and money saving solution.
You can use specialized services selling virtual numbers to install and activate this app on Android. One of these services is sms-man.com. It offers the lowest price for the service if compared with other similar websites.
SMS confirmation via this source will cost you $0.08-0.17.
This website offers a large selection of mobile operators from different countries for signing up for more than 193 services. That’s why we choose sms-man.com.
Step-by-step instructions on how to create Viber account without phone number on Android:
3. Go to the tab “Payment” in the menu.
4. Send a deposit to your account in a convenient way.
5. Go to the main page and select the Viber service.
6. Choose a suitable number from the list and confirm receiving it.
7. Go to “History” and copy the purchased number.
8. Start the application. Enter the virtual number bought in the registration window.
9. Return to sms-man.com and go to your personal account. Then click on “Get SMS”.
10. The code will appear in the corresponding column, as shown in the picture below.
11. Enter the code in the messenger.
Done. It takes less than 7 minutes to activate this program on Android.
The procedure of registration on a PC is practically the same as on a smartphone. It is worth noting that installing Viber on a computer without a phone with a suitable operating system is impossible. When you log in from your PC, the service will ask you to scan the QR code via the app on your smartphone or another device instead of entering a verification code from an SMS. Therefore, the first thing to do is to install the app on your smartphone following the guide above.
How to activate Viber without SIM on a PC (a step-by-step manual):
As you see, using the website sms-man.com and a device that supports QR code scanning, you can easily install this software on any device without linking your mobile number to it.
Vyacheslav
Vyacheslav is SEO expert at SMS-MAN. He also writes on virtual numbers and SMS verification issues on SMS-man Blog.
You can reach Vyacheslav at: [email protected]
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Author Alexander Boydakov For reading 6 min Views 92.8k. Published by Updated by
After the painless installation of the viber, there may be problems with its activation.
Some of them are related to errors when entering a phone number or received code. The reason for others lies in the errors of the device or the messenger itself. Consider the main problems that users face, especially with viber activation on a computer and phone..
Plan of the article:
wi-fi connected phone or not.
The reason usually lies in the problems of the phone or the user's inattention:
With such actions, it is recommended to check the operation of the number; nine0014 However, sometimes it is impossible to activate the application due to temporary problems in its operation. The server just doesn't send messages. You do not need to do anything in this situation, just wait, restart the device and the problem will be solved.
If you are typing it in manually, make sure all numbers are correct.
If you inadvertently entered the wrong code three times, the activation process is blocked. The next attempt will be available only in a day. As a solution to the problem, you can offer to use the call. In this case, on Android, the code will be entered automatically. On an iPhone, you need to listen to the call recording and enter the voiced value in a special window.
Problems with activating the messenger on a smartphone are most often associated with an incorrect code or its absence. Difficulties in working on a PC, laptop, tablet often lie in a different plane. They are associated with the need to read a QR code in order to activate the desktop version.
Problems in starting viber on a computer and phone are caused by the following reasons:
You need to re-check the connection; nine0014 Confirmation keys used by viber - a set of numbers or graphic images. They do not depend on the country in which the user lives. There is no dependence on the state to which the telephone number belongs. nine0007
Another problem that users may encounter is the inability to use viber due to the constant appearance of the activation request.
The main reason is a system failure in the messenger. Using an outdated version of the application can also cause the problem. If the situation persists after installing the update, you should contact support.
Often, when the user enters a verification key, the application gives an error message and does not accept the code.
This usually happens for 2 reasons:
SMS usually comes with a digital key, but in order to make it easier for users to work with the messenger and implement its many functions, the developers have introduced QR codes.
To scan, you need:
This black-and-white animation typically scans in one second once it's entirely within the camera's aiming zone, and no further button presses need to be pressed while aiming. nine0014 By the way, each user has their own QR-key. You can find it in the "More" section. The option will allow friends to quickly add you to their contact list.
On a computer and tablet without a SIM card, a graphic picture appears only when you first start the PC version of Viber. When registering, you need to scan it with your phone. After that, the correspondence, the contacts that you had on your phone, will appear on the corresponding device.
Sometimes there are problems with scanning.
The error occurs for several reasons:
Try to take a screenshot, enlarge the image and scan already;
The confirmation key is required to activate the messenger. If it is not there, you can forget about using viber. However, a digital code is needed only at the first entrance. In the future, you can use the application without it.
In a situation where it is not possible to use a smartphone to install viber on a computer or laptop with windows, an android emulator is installed (installation files are easy to find on the net). There is no such application for the iPhone and there is nothing to help here. nine0007
Usually problems in activating viber, errors in obtaining a confirmation key, scanning a barcode, are associated with the lack of the Internet, an incorrectly specified phone number or errors in entering the code, with the gadget not working correctly, blocking the SIM card, non-working camera.
Sometimes the viber itself does not send a message due to server problems. All problems are solved by subscribers free of charge. We hope you enjoyed our article and we helped solve your problem. nine0007
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Why doesn't Viber work on Iphone
01/27/2019 15 comments
Contents:
In Viber, as in any application on a smartphone, there may be problems in which unstable operation or even its inoperability is manifested. nine0007
Do not rush to panic, contact technical support and get upset, most often the problem lies on the surface, by checking and eliminating all possible variants of the problems described below, you can accurately determine the root cause.
If you are connected to a Wi-Fi network, then try turning off Wi-Fi and connecting using cellular data. nine0014
nine0014 Check with your friends who use viber, using other instant messengers or SMS messages, whether the program works for them, if the situation is similar to yours, then you can be sure that there are problems on the server.
To do this, go to the iPhone settings, then in the tab General - Software update and if there is an update, then connect the charger from the network to the device and start the update process.
