Let’s start with the most basic functionality - replying to IG comments on the mobile app. The steps are absolutely easy.
Alright, you might be someone who enjoys using the desktop way more than their phones. And why not, it’s less distracting and helps you get work done faster.
Now you can engage with Instagram using your web browser as well, which was restricted earlier by them.
Follow the short GIF or the steps below:
Let’s talk about how you can reply to an Instagram DM. You may receive a lot of DMs from your customers on your IG account. And it’s of utmost importance to respond to every one of them in a timely manner.
Here are the steps to respond to a specific message on IG DMs:
Add your message and hit [Send].
Manage Instagram DMs easily in a Shared Inbox
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All the steps above can be easy if you have very few messages coming in daily. But as you scale your brand, it is easy to get lost in the hundreds of messages daily.
We build Delightchat to help you manage your Instagram, Facebook, Emails, and more!
Let’s see how you can reply to comments, DMs, and directly send a message as a reply to a comment with DelightChat.
After you log in to your DelightChat account, you’ll see the connected support channels. Select Instagram, and you should be able to view all the comments that have come through.
Select the comments from the second section and then hit reply for the comment that you want to reply to. That’s it :)
There’s another option to respond to comments on DelightChat. What if you do not want to respond publicly to a comment?
Maybe you want to share order details or payment information with your customers.
DelightChat makes it really easy to directly respond to a customer who has commented on your post via DM.
Here’s how:
Click [Message] and you can now enter your message on the popup box.
Managing Instagram support becomes harder as your company grows.
Customers want you to like and reply to their comments, handle queries on DMs, take “price please” comments further over DMs, and stay engaged with them on a platform they love to use!
DelightChat lets you handle your support from one screen, collaborate with your team, and automate replying to common support queries like “price please” on all your support channels.
Let’s make it easy for your team, to offer superior customer support everywhere with DelightChat.
Sign up for free.
Did you know that comments are favored by the Instagram algorithm and positively affect your engagement rate? This is why it's important to write Instagram captions that drive your target audience to react to your posts. It's equally important to read the comments made on your posts and respond to them to keep the conversations going.
Responding to comments from your Instagram followers and other users is a great way to show them that you value them. This can create a positive impact on how they view your brand. Interactions can even lead to a feeling of connection. People will likely follow your account and become loyal fans when you respond to them.
But how to reply to comments on Instagram you receive on your posts? This blog will explore it along with a few tips. Let's start!
Table Of Contents:
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You never know if your next customer might be reaching out to you in the comments section of your Instagram post with a query. This way, taking heed of Instagram comments can help brands attract new customers.
Customers expect stellar customer service on Instagram; it doesn't matter whether that's a post, a comment, a mention, or a tag.
Responding to Instagram comments from your current or potential customers not just appears as acknowledgment but also helps to improve your social media customer service.
Customers who are satisfied with your service on Instagram are also more likely to refer your brand to their friends and colleagues, which is a vital cog in Inbound Marketing.
Image Source: Instagram
Instagram is a goldmine of insights for businesses.
Tapping into feedback through Instagram comments is a fantastic source of insights for your business.
Analyzing user feedback through Instagram comments is as easy as measuring customer sentiment and tracking conversations.
Some people will ask practical questions regarding your products or services, while others might be personal or provocative.
Whether the person behind the comment is confused or curious, it's essential to acknowledge the question and give an answer as soon as possible.
Image Source: Instagram
Disgruntled customers are a regular occurrence in business.
It's important to reply to comments from such angry customers as soon as possible and let the customers know that you are working to resolve their issues.
Image Source: Instagram
For most brands, social media has become a legitimate customer support channel.
Replying professionally, politely, and helpful is essential to support inquiries received on Instagram, along with being quick to take responsibility and acting fast on such comments since they have the possibility to become your future customers.
Image Source: Instagram
Some Instagram comments are just users thinking out loud.
In such cases, you can either choose to reply to such comments or refrain from replying and not depending on the potential of such comments for further engagement.
Image Source: Instagram
It is great when Instagram users take notice of what you post and like, comment, and share your posts.
It's nice to reply to such shared posts, acknowledge the person and encourage them to continue doing so.
Image Source: Instagram
Locate the Instagram comment you want to respond to.
It can either be on your post or even on anyone's Instagram post. Tap the Reply button underneath the comment. Type in your response. Tap Post to reply.
Whether you come across customers who are joking with you, using sarcasm, or even outright provocative, try to retain a professional attitude when handling such Instagram comments.
Image Source: Instagram
Being professional doesn't mean that you lack character. Customers like brands with bright and memorable persona. Feel free to use emojis in your replies to add warmth to your tone.
Image Source: Instagram
If you don't have an immediate answer to a customer's question, acknowledge it and speak the truth. Being transparent is better to pacify customers and build loyalty than ignoring their comments or offering false promises.
Image Source: Instagram
Customer interactions that could be inflammatory, sensitive, or require sharing of personal information should be moved to Instagram DMs, private chats, phone, or email support.
Keep track of customer sentiment, user feedback, and the average response time to help you improve your services.
Use a tool like Statusbrew that provides in-depth analytics of almost every like, comment, or interaction received on your posts and comments.
Try Statusbrew
Starbucks nails it when it comes to managing customer engagement on Instagram. Here's a great example of how Starbucks still gives customers individual attention even though they are a huge company. This goes a long way toward keeping their customers coming back to them for more.
Image Source: Instagram
As an airline search engine comparing millions of flights to find you the cheapest deal, Skyscanner excels at winning customers over with creative and personalized responses.
Image Source: Instagram
As an entertainment brand, Netflix has an excellent track record of customer care and customer interaction and does it with charisma, wit, and humor.
They know how to stray from the typical corporate tone and keep up with their casual voice.
Image Source: Instagram
Bonus: We have prepared a list of social media customer service scripts for businesses to save time and respond quickly.
Your customers will likely be talking about your brand on multiple social channels. Hence, being able to track these cross-platforms in a unified place is an essential factor.
Using social media management tools like Statusbrew can help you to keep an eye out for comments and mentions from 7 different social platforms in a single dashboard.
Tracking your mentions, tags, comments, and replies from a single platform like Statusbrew not just helps you to reply quickly but also to moderate comments with ease. In fact, you can even collaborate with your team members within the same dashboard before sharing a reply.
The native platforms might provide similar solutions, but they often take more time and effort. Also, you might not be able to manage your different social accounts from the same dashboard.
Using a social engagement tool like Statusbrew eases your efforts to reply to comments and filters out the spam, unwanted and unnecessary comments from your comments section to prevent them from razing your brand reputation on social media.
Sounds interesting? Book a free demo today 👇
Try Statusbrew
Statusbrew is an all-in-one social media management tool that supports Facebook, Instagram, Twitter, Linkedin, YouTube, and even Google My Business.
Here are some commonly asked questions about responding to comments on Instagram:
If you are a brand trying to build your presence on Instagram with some social media goals, it certainly helps to reply to the comments you receive on Instagram.
While it's not necessary to reply to all comments, it's important to reply to those who are genuinely interested in your products/service or are looking for some help.
Sometimes, it even helps to reply to appreciation comments received on your post. Ensure that you don't just refrain from responding to spam, trolls, fake, unwanted, and unnecessary comments from your post, but you also hide Instagram comments in order to keep your comments section clean and green.
Open the Instagram desktop app or the Instagram website on your browser. Find the comment you want to respond to. Click the Reply button underneath the comment. Type your response in the "Add a comment…" field below. Press Post when done.
Responding to emoji Instagram comments with emojis is recommended since emojis make your messaging more robust, add an extra layer of expression, and seem more relatable to the viewer by conveying empathy.
Automating Instagram conversations will help reply to comments as soon as they are received.
Open the message on your Instagram app you want to react to. Long-tap on the message to see the emojis you can react with. Tap the emoji with which you want to react to the message.
Comments on Instagram is a section where you can communicate with people.
Let's talk about how to reply to a comment on Instagram. nine0003
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You can't discount the comments section. Of course, you can only use Direct to communicate. But the discussion of various topics, photos and other things most conveniently occurs under the posts. Moreover, this section is effective for business profiles and bloggers - commenting increases audience engagement, and in the case of advertising sales, the cost of one post will increase significantly if users are often tagged under photos and videos.
Of course, you can simply mark the person you want to reply to. This is done quite simply - write @ and nickname. But this will have to write a username, which can be quite confusing. I advise you to remember this method, because it is universal. But let's also consider something simpler. It is best to use a specific example to make it as clear as possible. Through a computer and a phone, it will look the same. nine0003
That, in fact, is all.
Both methods are suitable if you are too lazy to copy the user's nickname.
VKontakte users are used to the fact that anything can be changed. But the question "How to edit a comment on Instagram?" confuses people. Indeed, no matter how you click on a comment from a computer or through a phone, you will not find the desired item. You can’t change anything, and in every instruction people recommend that you delete it and write it again, restore it in a modified form. So-so recommendation, given that now, if you get an answer, the answers are located in the answer thread. In this case, the "Edit" button would be very useful. nine0003
Sometimes you need to know how to copy a comment on Instagram. It will not work through applications - there simply is no such functionality. But the browser, as always, can save us. Let's say you want to add text to your mobile device's clipboard.
What to do?
Since we can comment, we need to keep track of our communication. How to view your comments? In fact, everything is more prosaic than in the same contact - you cannot see a list of your conversations under publications. How do you see your comments on Instagram then? Alas, no way. I can advise you one way out - before leaving a comment, or after that, save the post as favorites by clicking on the flag under the lower right corner of the photo or video. nine0003
Then you can easily find the desired post in your bookmarks and then there are two options:
Open the post to see all the comments. Press CTRL + F to open the page search. Enter your nickname. The results will include all your replicas. All you have to do is click OK and try sending the text again. If it doesn't work out again, wait a little, and you will succeed. nine0003
To reply to a comment on Instagram, you must use the dog or the special "Reply" button.
Working with comments on Instagram is as simple as possible. Learn how to promote your Instagram page here.
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If you don’t know how to respond to comments on Instagram or you have any difficulties, then we hope our material will help you get an answer or solve a problem related to placement comments. The main task of the application is to share photos in real time. During the testing process, the application has been improved and today it is easily accessible for both mobile devices and computers. nine0003
Over several years of work, the program has undergone changes for the better, acquired a memorable interface, and was also supplemented with photo adjustment functions, the ability to add videos, reels, igtv, stories, chat within the application, leave comments mentioning a specific user or your account.
But, let's get back directly to the process and its implementation, namely how to respond to comments on Instagram.
You see a post on instagram, under it there is a heated discussion in the comments and you want to enter into a discussion of the discussion with a certain user or just reply to his comment! To do this, you just need to, under the user's comment, select the active one - " answer ".
This is the most convenient and simple solution that is implemented in all the most popular social networks. Due to which, the function is intuitive and immediately helps to understand that you are responding to a specific Instagram user.
First, let's look at how to add a mention in a comment of your account. To do this, in any place of your text, comment, of course, so that it fits into the context of the message, insert a special character, @ known as a dog, more commonly used in email. And after it, we indicate the nickname of our account - this is your username, for example, @mashka .
After posting a comment, your name will become a link to your profile, is this trick very common? when they advertise an account with any goods, services.
Like, girls express weight loss method here @hudey and so on. You could see this more than once in the comments yourself.
And as you understand, in this way, any user, thematic account, can be indicated in the comment. If you want to add mentions in a comment to another account, such as your friend or follower, the system will help you.
In particular, when you start typing the first letters after the @ special character, the application system will show you a list of accounts from your followers, if there is no user you want to mention, you will have to enter his nickname yourself. nine0003 An example of how prompts appear when you want to tag an Instagram user in the comment field about it, notified. So, you can, for example, enter the username (nickname) of your girlfriend, under the photo, of some new collection in your favorite store and she will receive a notification about it.
There are many interpretations of such manipulations, the main one, namely how to respond to comments on Instagram, as well as leave active links, we have described and we hope the instruction will help you solve the problem that has arisen and expand your understanding of the possibilities of instagram.
