How do i contact instagram support

How Do I Contact Instagram Support by Phone / Email? IG Customer Help

Contacting Instagram is easy to do. The problem is that receiving a response back, let alone a resolution to your issue, is very difficult. It’s important to know all of your options for making progress with Instagram support. This article covers the best strategies for getting the help you need.

Contents

Instagram Contact Number & Instagram Contact Email

Instagram’s contact phone number is 650-543-4800 and their contact email is [email protected], but please note it’s highly likely you won’t receive a response to your inquiry via these channels.

What Are My Options?

Unfortunately, if you’re a normal Instagram user, your options are relatively limited to the official channels. I know that’s hard to hear, but it’s the unfortunate economics of a free app. You and your attention are the product. That means if one of Instagram’s 700 million “products” has an issue, it’s not a high priority problem. They won’t spend hundreds of dollars trying to fix it. It’s smarter for Instagram to simply ignore that issue and work on a new money-making product instead.

If you’re an influencer or a content creator with more than tens of thousands of followers, there are unofficial escalation paths with varying degrees of success. We’ll cover some of those at the end.

Why Is It So Difficult To Contact Instagram Support?

Instagram has over 700 million users and the number of support requests they receive is staggering. If only 1 in every 100 users contacts Instagram once per year, that is still over 7 million support requests a year, or 18,000 per day. Now some of you may be thinking, ‘well that’s only 700 support requests per hour’, which should be a possibility for a company with Facebook’s resources.

We’re honestly not sure. We understand it’s not an easy issue; sometimes non-automatable problems simply can’t be fixed at a large scale for consumers of free apps, but at the same time the much smaller slice of influencers and content creators with tens or hundreds of thousands of followers certainly deserve some attention. These Instagram users keep the masses using Instagram and drive Facebook’s stock price up and to the right. They deserve to have a better path for escalating support issues to Instagram.

How To Contact Instagram Support As A Normal User

If you’re a normal Instagram user, it’s still possible to receive help, it’s just less likely. Your best bet is to submit a support request from Instagram.com. Follow the instructions below:

Click through to Instagram.com
Scroll down to bottom of Instagram.com and click Support
In the left-hand menu, click Privacy and Safety Center
Click Report Something
Click on the type of issue you’re experiencing
Look for a link that says report it
Each issue has a unique form to fill out

How To Contact Instagram Support If You’re An Influencer

As an influencer, you are likely to be targeted for attack. It will most likely be an attempt to take control of your account for monetization, or to steal your name, probably to sell it. If you hang out in the right Facebook groups, you’ll see posts daily from influencers looking for help reclaiming control of their accounts.

As we covered above, Instagram does not have an official escalation path specifically for influencers. Your escalation attempts through the standard channels are going to get lumped alongside the thousands of users with no profile picture and 0 followers submitting requests.

This means your best bet is through the murky unofficial channels. These consist of finding an individual with a contact at Instagram, most commonly a friend or a person who has had to engage with Instagram on behalf of their business, such as an employee at a large advertising partner.

If you’re reading this article, it’s likely you don’t have a friend who can help, so be prepared to spend some money. The lack of official support has created a gray market of employees providing unofficial Instagram support services for thousands of dollars depending on the task.

Depending on how much revenue the account generates, how important it is to your brand, and the amount of work put into building your audience, it can definitely still make sense to spend a lot to reclaim your account.

How to Contact Instagram Support and Helpline Number

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How to get Instagram support through the Help Center
How to report hate speech, violence, and more to Instagram
How to report bugs and glitches to Instagram

You can contact Instagram support via their online Help Center, or by reporting a post directly.
If you shake your phone while using Instagram, a pop-up will appear that lets you report bugs.
Instagram has a phone number, but you won't be able to talk to anyone there.

With more than one billion active users every month, it's easy to see how Instagram's customer service team might get overwhelmed.

Unfortunately for users, this makes it so there's no way to speak with a live customer service representative from Instagram –– even if the issue is urgent, like your account getting hacked. Instead, you'll have to use one of the automated methods.

You can open Instagram's Help Center to read troubleshooting guides that might help with your issue. And if you're trying to report a problem, you can shake your phone or open a post's options.

Quick tip: Check out our guide on how to report posts, profiles, and comments on Instagram.

How to get Instagram support through the Help Center

Instagram's Help Center is a robust support tool that offers step-by-step guides and troubleshooting tips for most common Instagram problems. There's nobody to talk to there, but the guides are written by real people.

Access help on desktop

You can find the Help Center on your computer by heading directly to their website. Here, you can click on one of the suggested topics or use the search bar to locate articles relating to your issue.

Alternatively, you can follow the steps below.

1. Go to Instagram's website. Click the Help button underneath account recommendations on the right side.

This is a simple way to access the Help page when you don't have the exact URL handy.

Abigail Abesamis Demarest/Insider

Quick tip: If you want to report an issue on Instagram, go to your profile page, then click Settings > Report a problem.

Access help on mobile

1. Open the Instagram app on your iPhone or Android device and tap your profile picture in the bottom-right corner.

2. Tap the three stacked lines in the top-right corner, then select Settings.

You can also access the Help Center via the Instagram app. Abigail Abesamis Demarest/Insider

3. Tap Help near the bottom of the page, then tap Help Center.

Clicking Help Center will take you to Instagram's Help Center page. Abigail Abesamis Demarest/Insider

You'll be brought to Instagram's Help Center page, which is filled with hundreds of different support topics. Pick one of the suggested articles, or use the search bar to find what you're looking for.

How to report hate speech, violence, and more to Instagram

Instagram lets you report individual posts, specific users, and comments. Just go to any post, account, or comment, tap the three horizontal dots on it, and select Report from the drop-down menu.

You can report any post, account, or comment that you feel violates Instagram's community guidelines. Abigail Abesamis Demarest/Insider

If you're not sure whether your issue can be reported or if someone has committed a reportable offense, review Instagram's community guidelines.

Here's some of what Instagram sees as legitimate issues:

Intellectual property: Issues that follow under this grievance include users infringing on copyright — which generally protects original expression like images and words but not facts and ideas — and trademarks, defined as a word, slogan, symbol, or design made to distinguish products or services from an individual, group or company.
Nudity: Broadly defined as "appropriate" imagery, this more controversial guideline prevents nudity of any kind on the site, with a handful of exceptions — including post-mastectomy scarring photos, individuals breastfeeding, and nudity in paintings and sculptures.
Hate speech: The platform will remove any content from its site that encourages violence or includes hate speech — based on race, ethnicity, national origin, sex, gender, gender identity, sexual orientation, religion, disability, or disease — as well as bullying and harassment that target private individuals.
Illegal activities: Instagram will remove posts that offer specific services around sex, firearms, and drugs, in addition to removing posts or comments that "support or praise of terrorism, organized crime, or hate groups."
Self-injury: Any content posted to the platform that appears to glorify or encourage any type of physical self-injury, including eating disorders, will be taken down — with the exception of posts that reference these issues in the name of increasing awareness or signposting support.
Graphic violence: Any videos or images featuring intense, graphic violence that isn't shared in relation to newsworthy events or to condemn or educate on a larger issue, will be removed for inappropriateness.

After you report a post, you might get an email or Instagram notification telling you what decision Instagram's moderators made about it.

How to report bugs and glitches to Instagram

Instagram also accepts reports about issues with the app itself, like if a graphic isn't displaying correctly, or a menu won't open.

To quickly report a bug, shake your phone while Instagram is open. A pop-up should appear asking you to report the problem. You'll also be able to submit screenshots and other files.

You can also turn off this feature from this menu. Abigail Abesamis Demarest/Insider

Abigail Abesamis Demarest

Abigail Abesamis Demarest is a contributing writer for Insider based in New York. She loves a good glazed donut and nerdy deep dives into the science of food and how it's made.

Instagram support service for account recovery

In this article we will talk about how the Instagram hotline works, is it possible to contact by phone or is only an electronic method of contact available? What questions should be addressed to the service, what to do if you are dissatisfied with the quality of services and would like to leave a complaint?

Content

About the social network
How to contact Instagram support? nine0012
What is the Instagram hotline number?
Addresses on the map
Instagram support for account recovery
Contacting technical support via the application
Contacting support from a computer
What questions can specialists help with?
How to file a complaint?

About the social network

Instagram is one of the world's most popular social networks, used by both young and middle-aged people. In Russia, Instagram occupies one of the leading positions after VKontakte and Odnoklassniki. nine0004

It often happens that the user forgets the account login data, it is not always possible to restore access in the traditional way. In such situations, social support comes to the rescue. network, for which it is important to help the user and answer all his questions.

How to write to Instagram support?

The fact that the Russian market is not for social services imposes certain restrictions on the work of the service. network is the main one, so there is no office or Russian representation of technical support here. And in the case when you need to seek advice, you can rely on traditional methods of communication - communication through a website or a mobile application. nine0004

How to write to the support service in Russia in another way? Is it possible to send a message by email?

E-mail for contacting Instagram technical support: support@instagram. com.

As an alternative to the above means, you can consider other platforms for communication:

VKontakte - https://vk.com/instagram.
Facebook - https://www.facebook.com/instagram.

The created communities had the goal of telling about the new products and news of Instagram, subsequently it became possible to leave comments and share their opinions with all users. Therefore, some information can be found here. But you should not consider it as the main means for contacting technical support. nine0004

What is the Instagram hotline number?

Unlike many social networks in Russia, Instagram does not have a representative office in our country, and at the same time a support service that could be contacted by phone.

Therefore, when asked how to call and what telephone number for communication, you can answer that there is no hotline in Russia. All requests are processed electronically.

US Instagram Hotline: +1 (650) 543-4800. Works in automatic mode. nine0004

Addresses on the map

Some answers to questions regarding the social network can be found on Yandex Maps.

Instagram support for account recovery

If you have problems logging into your account, you will need to resort to the data that was used to register:

Contact phone.
Email.

If you still cannot restore the profile, then you should contact the support service for clarification and commentary on how to proceed. To recover an Instagram account, the user is asked to provide their profile information:

Valid password.
Personal data.
Pictures, screenshots, passport data scans, etc.

There are enough mechanisms to restore and return a profile, many of them are hidden from ordinary users for the sake of security.

Please note how else you can contact Instagram support.

To restore access, follow the link — https://help. instagram.com.

Choose how to solve problems signing inTroubleshooting and signing in help

Contacting support via the app

The most common use of the mobile app for smartphones is to stay in touch with their friends and followers, so it is not surprising that contacting support via apps is more common. You must adhere to the following sequence:

Communication with Instagram technical support through the application is possible provided that the user logs into the account.
In the main menu column, you need to select the “Settings” section. Going to a new window, look for the "Help" subsection. nine0012
In the new section, click on the "Report a problem" button. Here you can describe detailed information and attach a screenshot.

Instagram settingsReport a problem

The response time depends on many factors, but it is often not necessary to wait longer than 1-2 hours.

See below for how to contact Instagram specialists on the site.

Communication with the support service from a computer

It doesn't matter what gadget you use here, since the site can be opened both from a PC and from a smartphone. If you can enter the profile, but the procedure is the same as in the previous section. nine0004

But when Instagram technical support is needed to unlock your account, the Instagram Help Center will help - https://help.instagram.com. You can ask a question, attach a photo or use the search and find the request of interest on the site using the "Questions / Answers" section.

What questions can the specialists help with?

Instagram technical support will help if:

You need to restore your account, you can’t enter your profile. nine0012
There were malfunctions, errors in operation.
Problems with notifications.
Difficulties with payment, work of business pages, etc.

How to write a complaint?

File a complaint about the operation of the application, failures in the work of the social. network is possible from the application. You can submit a claim for a photo or page using the Help Center — https://help.instagram.com.

In the appeals, you need to clarify detailed information about the problem, indicate personal data and attach photos and videos. nine0004

How to recover or access your Instagram* account

May 7, 2020 Likbez Technologies

Instructions in case you forgot your password, deleted a page, got hacked or blocked.

How to restore access to your Instagram* account if you forgot your password

If you have previously connected your Facebook* account to Instagram*, you can log in using it. You won't need a password for this. Simply launch the Instagram* app on your smartphone and select "Continue as [your Facebook username*]". nine0004

You can also reset your old password and enter a new one. To do this, on the login page, click "Forgot your password?" (or "Get help signing in" on Android) and enter the username or email address associated with the account. The system will email you a link to reset your password.

Instead of a username or email, you can enter a phone number. Instagram* will then send a verification code via SMS to reset your password.

How to recover an Instagram* account if it was blocked

Instagram* can ban any account for breaking the rules or by mistake. For minor misconduct, the user is banned temporarily. But after regular or serious violations, the account can be blocked forever.

If you have received a temporary or permanent ban, you can try to appeal it. The link required for this must be displayed in the login menu in the Instagram app*. If you don't see it, click More Details.

You will be asked to enter your account login information and write why you think that the blocking occurred by mistake. For example, you can explain that you did not violate the principles of the "Community Guidelines" and "Terms of Agreement". If this is true, after verification, you may be sent instructions for recovery. If you really broke the rules, lifting the sanctions, most likely, will not work. nine0004

Consideration of the application may be delayed. If you don't get a response within a few days, try sending your request again.

How to restore access to your Instagram* account if it was hacked

Try resetting your password following the instructions in the first paragraph of this article. But it will not work if the hacker was able to change the email and phone number. In this case, click "Forgot password" (or "Get help signing in" in Android) and enter the email or phone number that you used to sign in to your account before. nine0004

Instead of "Next" click "Need more help?" Instagram* will offer to send you a verification code via SMS or a recovery link to your email address. Most likely, the system will also require additional data that confirms your identity. For example, your photo. If you pass the verification, you will get access to the page.

The recovery procedure changes periodically.

How do i contact instagram support