How can you retrieve whatsapp messages

How to recover WhatsApp messages

The more we use WhatsApp in our daily communications, the more chance we are storing crucial information in those chats. It could be something mundane like a doctor’s appointment time or something serious like an agreement to buy a high-value item or proof of a debt from someone. It could even be chats from a now-deceased loved one that you don’t want to lose. Whatever it is, if you accidentally delete any of it, you need to be able to recover those WhatsApp messages.

Read more: How to use WhatsApp — a step-by-step beginner’s guide

QUICK ANSWER

The answer to recovering WhatsApp messages is a bit drastic, but the only effective method nonetheless. You have to uninstall WhatsApp from your phone, reinstall it, then restore all of your messaging history from a backup. Assuming you haven't backed up after deleting the crucial messages, WhatsApp will reload all your messages, including the deleted ones.

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How to recover deleted messages on Android
How to recover deleted messages on iPhone

Note: Before proceeding, remember that if you delete a message — and then back up your archive — those deleted messages will then be wiped in that backup. At that point, the messages will be unrecoverable. So if you have deleted a message you need to recover, make sure any automated backups are immediately canceled — and don’t back up anything manually!

How to recover deleted messages on Android

First, delete WhatsApp from your phone, then reinstall it. You will have to do the whole setup again with your phone number and verify the number. You also need to have your two-step authentication number ready if you had that set up with the previous installation.

Once you have verified your number, it will tell you if it has detected a backup on Google Drive. If it has, it will invite you to restore it. If you tap SKIP, bear in mind that you will not be able to restore from Google Drive without uninstalling and reinstalling again. But you can select SKIP if you intend to restore from a local backup. More on that in the next section.

Your backup will now be downloaded to your phone and restored. How long it takes will depend on the size of your archive and your internet connection speed.

Once the backup has been completed, you’ll be asked to fill in your display name and enter your two-factor authentication code again. Then your messages will appear on the screen.

Restoring from a local backup

If, instead, you have backed up your WhatsApp archive to your device’s local storage, or an SD card, this is how you can restore it.

Use a file manager such as Google Files to access your phone’s internal storage. Find the WhatsApp folder — the location varies from device to device, so you may have to do a bit of hunting. When you find the folder, go to Databases, and you should see a file named like this. The name of your file will vary slightly.

Change its name so it has the word BACKUP in it, so msgstore_BACKUP.db.crypt14. Find the file in that folder that you want to restore (likely the most recently dated one) and change its name to the previous file. In this case, it would be msgstore.db.crypt14.

Now uninstall WhatsApp, reinstall it, and go through the initial setup again. When it comes time to restore a backup, since there’s no Google Drive backup to detect, it will detect the local storage version instead.

Restoring from an earlier backup

If you have more than one backup stored on local storage or SD card, you can opt to leap-frog over the most recent backup and choose an earlier one instead.

The method here is virtually identical to the previous method, except each file in the Databases section will have a date attached, such as msgstore-YYYY-MM-DD.1.db.crypt14. Earlier backups may have crypt13 or crypt12 at the end, but you shouldn’t change this number.

All you need to do is select the one you want to restore and remove the date so it is renamed, in this case, msgstore.1.db.crypt14. But before you do that, make sure the file that already has that name has BACKUP added to the name. You obviously can’t have two files with the same name.

Now go through the reinstallation process of WhatsApp, and select Restore.

How to recover deleted messages on iPhone

Since an iPhone doesn’t support SD cards or restoring from local storage, the only way is through an iCloud backup. In many ways, this greatly simplifies the whole process.

It is the same as restoring an Android phone from Google Drive. Uninstall and reinstall WhatsApp on the iPhone. Set up and verify your number again. Select Restore, and it will detect your iCloud backup, where you can then get everything to reset.

Read more: How to find and change your WhatsApp phone number

FAQs

There is no official method from WhatsApp, as Google Drive-based WhatsApp backups are incompatible with iOS devices. Again though, many paid third-party apps claim to be able to do it. Take these claims with a pinch of salt, though.

You need to have a backup of some description. Because of end-to-end encryption, WhatsApp doesn’t keep copies of your messages on its servers. Plus, from a cost point of view, it’s cheaper to leverage Google Drive or iCloud as backup options. If you haven’t backed up to the cloud, you’ll need to have a backup in your internal storage or SD card. But this only applies to Android devices.

How to Recover Deleted WhatsApp Messages

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Over the past few years, WhatsApp has established itself as the go-to social media platform, helping people connect with friends and family. One feature that endeared users is being able to send or receive an unlimited number of messages that don’t autodelete, as happens with some other social media platforms.

However, WhatsApp allows you to delete the messages you don’t want to keep. This option means there’s a possibility of deleting something accidentally. You might also lose your messages inadvertently, for example, when switching to a new device or even while resetting your device.

But does that mean you lose those messages forever? The answer is no. If you have accidentally deleted messages from your WhatsApp account, there is still a chance to recover them.

How to Recover Deleted WhatsApp Messages

If you’re an avid WhatsApp user, there’s a good chance you’ve had the unfortunate experience of losing some of your messages. It could be a funny text from a friend, contact information shared with you by a colleague, or even an exchange you could present as evidence in court.

Although WhatsApp doesn’t provide a direct built-in tool to help you retrieve deleted messages, you can still recover them in several ways. However, recovery methods generally depend on the type of device you’re using. For example, what works for Android devices may not work for iPhones.

First, let’s dive in and see how to recover your old WhatsApp messages on an Android device.

Recover Deleted WhatsApp Messages using Android

Android devices often get praised for their affordability, large display, open-source programs (which makes them highly customizable), and an incredible app selection in the Google Play Store. It’s no wonder that most Android devices today are fully compatible with WhatsApp.

But as with other devices, you can lose your WhatsApp data in a matter of seconds. Losing your data can happen if you accidentally hit the “delete” button or switch to a new device.

Luckily, WhatsApp comes equipped with a cloud-based backup solution that can save the day if you lose your messages and want to retrieve them. But how exactly does it work?

Once you’ve enabled backup in the settings section of your WhatsApp account, the app starts to store copies of all your messages in WhatsApp’s servers at regular intervals. When a backup process begins, the app checks for message duplicates on its server. If it doesn’t find one, a copy gets created immediately. The app also saves any new photos or videos automatically.

Therefore, your backup should be the first place you look when you delete a message accidentally.

Note: To see if your messages are backing up, go to Settings>Chats>Chat Backup. Then, verify that the email listed is one that you can access.

Here’s how to recover deleted WhatsApp messages on an Android device when you’ve backed up your data:

Delete WhatsApp from your device.
Download and install a new copy of WhatsApp from Google Play.
After installation, open WhatsApp and enter your details, including your name and number.
During installation, a prompt will appear on your screen asking whether you’d like to
Restore your chats from your Google Drive. Tap on Restore to initiate the recovery process.
After recovering your data, follow the on-screen instructions to complete the installation.

All your old messages and media should now be available in your chats.

Recover Deleted WhatsApp Messages on an iPhone

Like Android, the WhatsApp application for iPhones supports backup to the cloud at regular intervals. So long as your backup is enabled, WhatsApp will store copies of all your messages in the iCloud Drive. You can even see when the last backup was performed by opening the settings section of your account.

Recovering deleted messages from iCloud is straightforward:

Uninstall WhatsApp from your device by choosing Delete App.
Visit the App Store and download a new copy of WhatsApp.
After downloading the app successfully, install it on your device.
Follow the on-screen instructions to recover all the deleted messages.

Now, WhatsApp displays all your deleted messages in your chat.

It’s crucial to ensure enough space in your local storage before the recovery process starts. As a rule of thumb, the available local storage should be twice as much as the size of your backup. For example, if your backup is 1 GB, there should be at least 2 GB of free storage space on your device.

How to Recover Deleted WhatsApp Messages without a Backup

Although data recovery from your WhatsApp backup is fast and convenient, you may have forgotten to enable it when setting up your account.

The good news is that you can still recover lost messages and media thanks to your device’s local backup or third-party software.

Recover Deleted WhatsApp Messages without a Backup on Android Devices

Apart from cloud-based backup, all Android devices come with Android Local Backup—the default data backup service for many Android devices. The application typically gets included in nearly every new Android smartphone with Google Mobile Services (a collection of Google apps that help support functionality across devices).

If you haven’t enabled cloud backup on your WhatsApp account, you can still recover the data stored in your device’s local backup. Here’s how to go about it:

Open your device’s File Manager and tap on WhatsApp.
Select the Database folder.
Look for a file named msgstore.db.crypt12 and change its name to msgstore_BACKUP.db.crypt12 without quotes.
After that, look for the file named msgstore-YYYY-MM-DD.1.db.crypt12 and rename it to msgstore.db.crypt12 without quotes.
Now, delete WhatsApp from your device, download a new copy from the Google Play store, and install it.
Since you don’t have any files backed up in the cloud, you get prompted to restore your chats from the local phone backup. Tap on Restore to initiate the recovery process.

Now, you can view most deleted messages in your chats.

The downside to this local backup method is that you can only recover the most recent messages. That’s because the amount of backup space available for each app is limited.

Recover Deleted WhatsApp Messages without a Backup on iPhone

If you run WhatsApp on iOS and cloud backup isn’t enabled, you can only recover deleted messages via a third-party tool.

Although there are several options to choose from, MiniTool Mobile Recovery for iOS stands out because it doesn’t require you to uninstall WhatsApp.

Here’s how to use it:

Download and install MiniTool Mobile Recovery for iOS on your PC.
Connect your phone to your PC via a suitable USB cable.
Launch MiniTool Mobile Recovery for iOS on your PC.
Click on Scan to initiate a thorough search through all the social media and communication apps installed on your iPhone.
At this point, select WhatsApp from the menu displayed on the left side of your screen. All messages, including the ones that got deleted, should appear.
Select the messages you’d like to recover and then hit the Recover button in the lower right corner.

In closing, WhatsApp is a great way to communicate with your friends and family. Regardless, there can be moments when you accidentally delete messages or lose them while switching devices. If this happens to you, don’t panic. You now have multiple ways to recover the deleted messages and view or share them as you like, whether you had backups enabled in WhatsApp or not. Give the above options a try!

WhatsApp Message Recovery FAQs

Does WhatsApp keep your messages?

When you delete a message on WhatsApp, it disappears. However, it isn’t gone forever. Your messages get stored in the cloud (Google Drive or iCloud). They also get stored on your device. For these reasons, you can recover your deleted WhatsApp messages even if you need a third-party service.

I reinstalled the app, but none of my messages appeared. What’s happening?

When you follow the instructions above to uninstall the app and reinstall it, you must log in to the correct account. Using a different email, phone, or phone number is the likely culprit of your missing messages.

As shown above, open the WhatsApp Settings and tap on Chats. Then tap on Chat Backup. You can verify the last time WhatsApp saved your chats and the email address associated with that backup.

17 ways to make WhatsApp safer and more private

October 23, 2019 Technologies

Protect the messenger with a PIN code, remove information about the last time you were online, and hide notifications from prying eyes.

1. Set up two-factor authentication

Two-factor authentication greatly increases the security of your account. It will protect you if scammers somehow get access to the SIM card. nine0003

Open WhatsApp and tap → Settings → Account → Two-Step Verification → Enable. Enter and remember the code you created, then enter your email address - you will need it if you need to reset your PIN. Click Done.

Now, every time you log into your WhatsApp account, in addition to the SMS code, you will also need to enter your PIN.

Read also 🧐

How to set up two-factor authentication for all your accounts

2. Disable pop-up messages

When your smartphone is locked, it still shows pop-up notifications. This is very convenient, but not safe: if you conduct confidential correspondence, anyone can spy on the contents of sent messages and the addressee's name on an unattended gadget. And it doesn't require a fingerprint or password.

Therefore, paranoid notifications should be turned off. There are two ways to do this: in WhatsApp itself and in the smartphone settings. In the messenger, open "Settings" → "Notifications". Turn off "Priority Notifications" in the "Messages" and "Groups" sections. nine0003

In the smartphone settings, the same is done as follows: open the system "Settings" → "Applications and notifications" → WhatsApp → "Notifications". Uncheck the "Show notifications" option.

If you don't want to turn off notifications completely, at least turn them off on the lock screen. To do this, tap "Settings" → "Lock screen" → "Advanced" → "Lock screen notifications". Here you can hide their content so as not to show the text of your messages to strangers, or simply disable them. nine0003

3. Block unwanted contacts

WhatsApp has a huge number of spammers, scammers and just weird and unpleasant people. Luckily, if you don't want to receive messages from someone, you can simply blacklist them.

Open a chat with an unwanted contact and tap "Menu" → "More" → "Block". Or select a conversation with him and press "Menu" → "View contact" → "Block".

You can view users in the black list and, if necessary, remove them from there by pressing "Menu" → "Settings" → "Account" → "Privacy" → "Blocked". nine0003

4. Hide your active time

All WhatsApp users can see the last time you went online. But you can disable this feature so that overly annoying interlocutors do not ask questions why you do not respond to their messages.

Go to "Menu" → "Settings" → "Account" → "Privacy". Click the item "Was (-s)". Change it from Everyone to Nobody. This way no one can see when you were last online. But keep in mind that in this case, you will not be able to see which of your friends when you went online. nine0003

5. Hide details

Details is the text that appears next to your name in your contact list. For newly registered users, this field contains “Hey there! I am using whatsapp. You can specify ready-made statuses there, for example, “At work”, “Busy” or write any quotes.

And if the message in your Details field is not for everyone, tap Menu → Settings → Account → Privacy → Details and select either My Contacts or Nobody. nine0003

6. Hide statuses

Statuses allow you to share photos, videos, text, and GIFs that disappear after 24 hours. By default, they are shown to all your contacts. If you like to share gifs with cats with your friends, and they come to your boss, you run the risk of being in an awkward situation.

Therefore, go to "Menu" → "Settings" → "Account" → "Privacy" → "Status". Select the "Contacts except" option and specify the people you don't want to annoy with your pictures. Or click "Share With" and your statuses will only be shown to the people you choose. nine0003

7. Hide your photo

Perhaps you want only people you know to see your profile picture. To do this, tap "Menu" → "Settings" → "Account" → "Privacy" → "Profile photo" and select the option "My Contacts".

8. Hide the read receipt

When you receive and view a message from someone, the sender has a read receipt checkmark next to their reply in the chat. This is usually convenient, but can sometimes lead to awkward situations. For example, you forgot to write to a friend in time, and he was offended. nine0003

To avoid this, tap Settings → Account → Privacy and turn off Read Receipts. Please note, however, that in this case you will no longer see the notification checkmarks. And in group chats, this feature does not work.

9. Read messages in flight mode

There is a little trick for those who do not like the previous paragraph. If you don’t want to turn off read receipts, but still want to look at the received letter and not tell anyone about it, switch your smartphone to flight mode. Then open WhatsApp and read the message. Then close it, turn off airplane mode, and the sender won't get a read receipt. nine0003

10. Hide conversations

If you want to hide but not delete a WhatsApp conversation, you can archive it. Press and hold the desired chat until you highlight it. Then, in the top menu, tap the "Archive" button.

Of course, any person who even knows how to use WhatsApp will still find a hidden chat if you give him time to sit on your smartphone. But still, thanks to archiving, confidential dialogues are not so conspicuous.

To view the archive of chats, scroll to the very bottom of the list of conversations and click the inscription "Archived". There you can also remove conversations that you added by mistake.

11. Disable Location Sharing

WhatsApp makes it easy for you to share your location with your interlocutor. This is much faster than typing an address. By default, WhatsApp prompts you to choose how long to show your location to a friend: 15 minutes, an hour, or 8 hours.

But it would be embarrassing to find out that you showed someone your location in real time for a long time because you mistakenly sent geodata to the wrong person. nine0003

To avoid this, go to Settings → Account → Privacy → Location and make sure you don't share your movements with anyone else.

12. Send private messages from public chats

When you reply to someone's messages in public chats, everyone in the conversation can see it. But you can also send private responses. To do this, highlight the message in the general chat and select the "Reply in person" option from the menu.

13. Revoke unwanted administrator rights

Did you appoint someone as an administrator in a group you created, and he abuses his authority? Revoke his rights. To do this, press and hold a group in the chat list, then tap Menu→Group Details. Select the name of the desired person and click "Revoke Admin".

14. Hide photos and videos from the gallery

By default, the WhatsApp client on Android saves all received media files to your smartphone's gallery. That is, if someone sent you a confidential photo, you may very well accidentally show it to your friends when you show off pictures from your vacation to them. nine0003

Go to Settings → Chats and turn off Media Visibility. Now uploaded files will not be saved in the gallery. At the same time, save mobile traffic.

15. Block the app

In WhatsApp for iPhone, you can secure the app with biometric authentication. Thanks to this, no one will be able to read the correspondence and send messages on your behalf, even if you leave your smartphone unattended.

Open WhatsApp and tap Settings → Account → Privacy → Screen lock. Turn on Touch ID for fingerprint recognition or Face ID for face recognition. Then choose how much time of inactivity to block WhatsApp after. nine0003

On Android, this feature is currently only available in the beta version of the app.

Read also 🧐

WhatsApp on Android now has a fingerprint unlock feature

16. Delete unwanted messages

Sent someone a message and immediately realized that you shouldn't have done it? Whatsapp allows you to fix this error. To do this, press and hold the message until you highlight it, and then select the "Delete" option from the menu. nine0003

True, unlike Telegram, WhatsApp does not delete the message without a trace. Instead, the recipient will see "This message has been deleted. " What you have sent will not be deleted after about an hour.

Read also 🧐

How to delete WhatsApp messages when this option is no longer available

17. Disable message backup

WhatsApp can back up your conversations to Google Drive on Android or iCloud on iOS. This will come in handy if you want to recover your messages after a system reset or transfer them to another device.

But in the cloud, messages are stored in unencrypted form, which, by the way, WhatsApp warns about in the settings of this function. So if someone gets access to your vault, then the correspondence will be in the wrong hands. If you've secured Google Drive and iCloud with two-factor authentication, there's not much to worry about. But it’s still better for paranoid people to disable message backup altogether. nine0003

Tap "Settings" → "Chats" → "Backup Chats" → "Backup" and set the switch to "Never". Now WhatsApp will store copies of chats only in the smartphone's memory.

Read also 🧐

10 tips for every WhatsApp user
How to send photos in original size on WhatsApp
The most detailed comparison of Telegram, Viber and WhatsApp

Get customers to text you

WhatsApp has a strict opt-in policy to prevent spamming customers. Therefore, it is not always possible to send the first message to your customers via WhatsApp. An easier way to connect with your customers on WhatsApp is to encourage them to initiate a chat. In this article, you will learn how to encourage customers to start a WhatsApp conversation using WhatsApp Link Generator, WhatsApp Widget and Click to WhatsApp ads. nine0003

Interested in using WhatsApp for your business but don't know how? We have put together a guide that will show you how to use WhatsApp Business for sales and support. Check out our A to Z guide to setting up WhatsApp CRM for your company here.

WhatsApp Business At a glance

In case you didn't know, WhatsApp has two types of business accounts - WhatsApp Business App and WhatsApp Business API. The first is for small businesses and the second is for large companies. nine0003

One of the biggest differences between Business App and Business API is the messaging restrictions. WhatsApp Business The app has no messaging restrictions, which means you can send the first message to customers as long as you have their number.

WhatsApp Business Messaging Restrictions App and API

To avoid spam, WhatsApp has a stricter messaging policy for Business API accounts. Before starting a conversation using a Message Template, businesses need to obtain consent from customers. nine0003

Opt-ins means getting consent to receive your WhatsApp messages. They can be obtained in various ways, both on and off the WhatsApp website. For example, you can collect opt-ins through automatic telephone systems (IVR) or through the contact form on the website.

Getting subscribers can be tricky depending on your use case. Luckily, you have the option to invite customers to message you first. If they do, you can continue the conversation for 24 hours, even if they haven't signed up. nine0003

In this article, we will share the best ways to encourage customers to start a conversation on WhatsApp. Whether or not your WhatsApp Business account allows you to send the first message, these methods will be useful for attracting new WhatsApp contacts.

How to get customers to send their first WhatsApp message.

There are three ways to get customers to write first to your business. You can create a WhatsApp Click to Chat Link, add a WhatsApp widget to your site, or run a Click to WhatsApp ad. nine0003

1. Create a WhatsApp link using the WhatsApp link generator

WhatsApp Link (WhatsApp URL) allows you to start chatting with a person without storing their phone number in your phone's address book. A WhatsApp link always starts with wa.me/ followed by your WhatsApp number.

How to use WhatsApp Click to Chat: WhatsApp Link

WhatsApp Link is the easiest way to get your customers to send the first message. All your customers have to do is click on it and they will be taken to a pre-populated WhatsApp chat where they can quickly message your business. nine0003

There are 2 ways to use the WhatsApp link for your business. You can create a whatsapp button with whatsapp link and add it to the site. Or you can generate a QR code for WhatsApp Link and put it on your store.

WhatsApp Link: Add a WhatsApp button to your website or Email

WhatsApp Button is a clickable WhatsApp logo or text embedded in a WhatsApp link. This is a great way to encourage website visitors to start a conversation, especially for companies with high website traffic or large email subscribers. nine0003 Click to chat for WhatsApp

Interested in how to create a WhatsApp link? WhatsApp Business The app has a built-in WhatsApp link generator, so you can get the WhatsApp URL in the app itself. Just go to Settings > Business Tools > Short Links.

If you are using the WhatsApp Business API, you will need a third party WhatsApp link generator to generate WhatsApp links. Connect your WhatsApp business account to respond.io and you can generate a link using the respond.io WhatsApp Click to Chat generator. nine0003

To get started, go to Settings > Channels and select your connected WhatsApp account. Click on Scan code and enter your WhatsApp number. It is so simple!

WhatsApp Button is great for converting online visitors to WhatsApp Contacts. However, it cannot encourage offline visitors to message you. To do this, you will need a WhatsApp QR code.

WhatsApp Link: Generate a WhatsApp QR Code

WhatsApp QR codes help convert offline traffic, such as foot traffic in a physical store, into WhatsApp contacts. Customers can simply scan a QR code to start a WhatsApp conversation, without the need for typing. nine0003

You can place WhatsApp QR codes anywhere in real life. We recommend placing your QR codes on physical surfaces such as product packaging, banners, flyers or receipts.

WhatsApp QR code

The steps to create a WhatsApp QR code differ depending on the type of business account you use. WhatsApp App users can find their account's QR code by going to Business Tools > Short Link > QR Code. Learn more about the WhatsApp Business App QR Code here. nine0003

If you are a WhatsApp API user, you can generate a WhatsApp QR Code using respond.io Code Generator. Go to Settings > Channels > WhatsApp channel > Scan code. Then enter your number and upload the QR code in your preferred sizes.

Now that you've learned about WhatsApp Link, let's move on to the next way to get your customers to text you - WhatsApp Widget.

2. Add WhatsApp Widget to Website

Using the WhatsApp widget is quite simple. By clicking on it, site visitors go to the WhatsApp page, where they can start a conversation. Whatsapp widget is much better than live chat widget, you can always call your customers back after they left the chat. nine0003

Respond.io The Multichannel Website Widget allows website visitors to contact you via chat or whatsapp. Also, you can add additional messaging channels such as Facebook Messenger or Line to the widget.

Respond.io Multi-Channel Website Widget with WhatsApp Widget

Before you can add the WhatsApp widget to your website, you will need the WhatsApp API with respond.io integration. Once WhatsApp is connected to the platform, go to Channel Settings, click Add Channel and select Web Chat. The settings window will open. nine0003

In the setup window, enter the website where the widget will be added. Respond.io allows you to customize the WhatsApp widget by choosing a theme color for the widget that matches your website and brand.

Then follow the instructions on the screen and the platform will generate the script. Finally, add this script to your site. If you need help installing the script, please send the script, along with installation instructions, to your site administrator.

We're redesigning our multichannel WhatsApp widget to be more mobile friendly and more customizable. Follow the news! nine0003

3. Run a Click to WhatsApp ad.

A Click to WhatsApp ad is a Facebook ad with a call to action - the Send WhatsApp button. Click to WhatsApp ads work in much the same way as Click to Messenger ads, but when clicked, they open a WhatsApp conversation instead of a Messenger chat.

Facebook Click to WhatsApp Ads

Another difference between Click to WhatsApp and Click to Messenger ads is tracking capability. Unlike Click to Messenger ads, which have advanced tracking options, Click to WhatsApp ads do not track how many customers clicked on the ad. nine0003

There are two ways to create a Click to WhatsApp Ad - by boosting a post on Facebook or directly in Ad Manager. We recommend creating Click to WhatsApp Ads from Ad Manager as it has more customization options. Here's how to do it.

Setting up a Click to WhatsApp ad from Ad Manager

You can run a Click to WhatsApp ad using the WhatsApp Business App or Business API. Before setting up a Facebook Click to WhatsApp Ad, you need to:

Connect your WhatsApp account to your Facebook page
Make yourself the page admin

1. In Ads Manager, create a campaign with the goal "Messages". If you select this goal, your call to action will be Send to WhatsApp.

Select messages as campaign target

2. Edit campaign name and campaign details. If necessary, advertise your ad as a special ad and set up an A/B test to see which ad strategies perform best. nine0003 Edit campaign name and details

3. Select WhatsApp Business as the message recipient. If you manage multiple Facebook pages, select the page for which you want to create an ad. Make sure it's connected to your WhatsApp Business account.

Select WhatsApp Business as message destination

4. Edit budget, schedule, audience, placement, optimization and delivery on the same page. Then click the Next button. nine0003

5. Select the announcement format in the Announcement Setup section. Then compose ad in the Ad Creative section.