How to remove rating on facebook

How To Remove OR Disable Facebook Reviews in 2022

September 8, 2020

Facebook was once seen as the go-to social network to connect with friends, family, and broader circles. Over the years since its inception, it has reinvented itself and is now one of the most popular platforms for businesses to show their brand’s worth and attract new customers.

Collecting reviews on Facebook can earn a small business a lot of brownie points by helping claim more online real estate. But like with any review platform such as Yelp or Google reviews, Facebook reviews also carry the risk of being fake and unfairly damaging your business credibility.

If you’re wondering why to bother with Facebook reviews if they carry this inherent risk, read on to discover why they’re integral to a small business’s online reputation management.

Why Facebook Reviews Are Important To Small Businesses

Did you know that there are 90 million business pages on Facebook? 140 million businesses use Facebook to promote their products and services further.

Businesses, both small and big, recognize the value of Facebook as a business platform. It amasses a vast audience and contains tools for businesses to leverage that can help in catering to their specific target market.

Source: Oberlo

Facebook reviews can benefit small businesses in several ways, but the primary advantages behind them are:

1. They boost sales

When potential customers read reviews about your business, it becomes more authentic in their eyes. They want to see a company that cares about its customers and provides good service. Receiving that affirmation through reviews will make your business more trustworthy and encourage them to make an informed purchase decision.

2. It bridges communication gaps

Facebook reviews also act as a platform to communicate with your customers and directly address their concerns. Reviews provide straight and honest feedback from your customers that can help you identify and build upon your strengths while eliminating your weaknesses. Even the negative review can be turned around if you take action after receiving the feedback and respond professionally.

3. Improves local SEO rankings

Believe it or not, Facebook reviews do play a part in improving your SEO ranking. The more times your business is mentioned, rated, and reviewed, the more visibility it will gain on Google’s search. SEO experts have claimed that reviews account for 9.8% of the ranking factors.

How To Disable Facebook Reviews

Clearly, growing your reviews on Facebook can be advantageous to you as a small business owner. But how do you handle the reviews left in bad faith, the false reviews that have no merit?

The answer is simple: you can remove them through these step-by-step instructions:

Check your Facebook account for reviews
Disable the review section from Facebook
Respond to your Facebook reviews
Flag fake reviews for removal
Get more positive reviews

WANT MORE FACEBOOK REVIEWS?

Download our free guide to discover the best ways to get more reviews for your Facebook profile, fast!

Check your Facebook Account for Reviews

The first thing you should do is log into your Facebook account and navigate over to your business page. If you have Facebook reviews enabled already, you should see the Reviews tab on the left-hand side of your Facebook page. Click it!

Here’s an example of a local business to give you an idea:

From there, you’ll be able to read through all the online reviews left by customers online and also view the average rating your business has scored.

It’s wise to have a small team that manages all things digital marketing for you. Having that team allocate time for review management is essential, especially as your business grows.

Read through the reviews on your Facebook Business page and flag those that are suspicious or seem fake. There are steps you can take to deal with these.

Disable reviews section from Facebook

Of course, you could save all the trouble of worrying about fake or bad reviews being seen by removing them all together.

To be extra clear: this does not remove the reviews posted by the users. It only hides the section, taking all your Facebook Reviews off the public’s radar. Keep in mind this is a double-edged sword, especially if you’ve garnered 5* ratings and reviews for your service. But if you have a large number of fake reviews, this is an excellent option to go for.

Here are the steps to remove the Facebook Reviews section from your Business Page:

Click on “Settings” on your Business Page
Click “Edit Page”
Scroll down to the “Reviews” section and click Settings
Move the slider from “ON” to “OFF”
Save your new settings

You can turn them back on later, any time you want through this same section.

Respond to Your Facebook Reviews

Sometimes, the solution doesn’t lie in hiding the Facebook reviews section all together. It’s important to gauge the review itself, and no matter what the scenario: respond to them.

Negative Facebook reviews can actually bring about a positive effect on your business. Customers may grow suspicious of a business with a large number of star ratings and star reviews but zero negative reviews. All businesses are bound to make mistakes, and they know that.

Furthermore, if you respond to a negative or fake review in a professional manner, it’s a testament to your business values and good customer service. It also indicates to potential customers that you are active on social media.

That being said, here are sample templates you can leverage to respond to a review, depending on its nature. Be sure to check out our pointers on how to respond to reviews fully to make sure yours lines up with your business tone and situation.

Example response to a positive review

“Thank you very much for the positive feedback! Our team is committed to delivering the highest quality service and are thrilled to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future!

Example response to an authentic negative review

“We sincerely apologize that our service was not satisfactory. We aim to provide the most excellent customer service and carry our business with high standards. It is of deep concern that our standards were not met in your customer experience. Your satisfaction is important to us, and we will ensure this does not happen again.”

Example response to a fake review

“Thank you for contacting us. We take our customer satisfaction very seriously. Regretfully, we do not have any customer service on record associated with your name and believe this review may be erroneous in nature. Please contact us at [CUSTOMER SERVICE EMAIL] if you would like further clarification. If we do not hear from you, we will follow up with Facebook to remove this erroneous review.”

How to Report Fake Facebook Reviews

You received a fake review that is borderline slander or involves hate speech and negative comments. It could also be doing a lot of damage to your business credibility, and the only alternative you have is to get rid of it entirely. Is it possible? Yes!

Follow these straightforward steps to get the review flagged with Facebook:

1. Find the review you want to remove.

2. Navigate to the top right-hand corner and click on the three dots. A drop-down menu will pop up and select “Find support or report Recommendation.”

3. Click the option most relevant for you and hit “Send”.

The review is now registered with Facebook. Once they review your complaint, if they find the review to be fraudulent or against Facebook’s Community Standards, the team will remove it directly from your Business page.

Get More Reviews On Facebook

One of the best and most proactive things you can do to turn around fake reviews or bad reviews is attract more positive ones. Go back to the customers you know had a positive customer experience with you and kindly ask them to drop in a good word for you on Facebook.

There are several ways you can reach out to customers and get more Facebook reviews. Here are our resource articles that expand upon what you can do to:

Embed Facebook Reviews into your site and other platforms
Generate and send a Facebook Review link directly to your customers
Invite your customers to do a Facebook review through a post-purchase email template

Conclusion

Your first thought when you receive a negative or bad Facebook review should never be “how do I get rid of this”. Rather, “how can I prevent this from happening again?”

If you’ve grown a lot of positive reviews, seeing a fake one in the middle of them can put you off. But depending on the scenario, you should take the right action from the alternatives covered in this article and choose the one that suits you best.

In the long run, weighing your options and choosing the right strategy can help keep your reputation management practices sustainable and healthy while simultaneously growing your profits.

If you need further assistance on managing your reviews, check out our review management services and get in touch with us!

So you know how to handle reviews on your Facebook page.

Now what?

Discover the best ways to get more reviews for your Facebook profile, fast!

Here's How to Remove Reviews from Facebook

Taking the time to know how to remove reviews from Facebook can be a vital practice for any brand. Opening your Facebook business Page (via your personal account or through Facebook Business Manager) to enable interactions with customers on Facebook can bring about negative reviews or even unfairly hurtful comments.

In the former case, you will need to address the feedback head-on and learn how to respond to negative reviews on Facebook. But when diplomacy fails you’ll find yourself asking this question: “How do I delete Facebook reviews?”

Find out your brand's online reputation score

Take the guesswork out of your strategy. Instantly generate your brand's online Reputation Scorecard, complete with review highlights, ratings, keyword trends and more.

Can You Delete Facebook Reviews?

Here’s the thing: you can’t delete a review on Facebook. You can’t simply delete Facebook reviews – a.k.a. Recommendations – on an individual level in the same way you can hide or delete unwanted comments on your Page or an unflattering selfie you accidentally uploaded.

However, what you can do to remove Facebook reviews is to disable Recommendations for your Page. To do so:

Click on the “Pages” tab on the left menu on your Facebook news feed.
On your Page, click on “Page Settings,” which is located on the left-hand menu.
Click on the “Templates and Tabs” on the left menu.
Find the “Reviews” option and turn the tab off.

Before turning the feature, please keep in mind deactivating Recommendations will remove current ratings and Recommendations from your Page. While this might help delete bad reviews, it might actually do more harm than good, especially when consumers are looking for social proof to make an informed purchase decision.

If you don’t want to disable reviews completely, but still want to remove a review, your best option is to report it. Specifically, you can report reviews that do not follow Facebook’s Community Standards or don’t focus on the products and services offered by your business. After you submit a report, Facebook will review it and may remove Facebook reviews and Recommendations that don’t follow the site’s standards.

To make a report to Facebook:

Click on the “Pages” tab on the left menu on your Facebook news feed.
On your page, click on the “Reviews” tab underneath your Page name.
Click on the three-dotted button on the top right of any review that you want to report.
Click on “Find support or report Recommendation.”
Follow the on-screen instructions.

Why Facebook Reviews are Important to Reputation Management

The concept of how to remove reviews from Facebook might not be as simple as it sounds, but it is important to be aware of it due to the popularity of the platform not just as a social media website; but as a place for consumers to research their next purchase. Customer review data shows that Facebook holds 19% of all reviews. In other words, having Facebook reviews on your Page can impact a consumers’ purchase behavior.

If reporting or removing a review from Facebook is not an option for you, remember that you can apply review best practices, especially when it comes knowing how to respond to negative reviews:

Apologize and take ownership. An apology is often the best way to start when responding to a negative review because it defuses the situation. If your company makes a mistake, immediately own up to it in the response, but avoid apologizing multiple times.
Take serious issues offline. If there are serious issues, take the conversation offline to avoid discussing difficult topics publicly.
Follow company and brand guidelines. Be sure you know your company’s social media and brand guidelines so that you use the right terminology in your response. This helps establish a professional tone.
Resolve specific issues. Address any specific issues raised in the review. Sometimes positive comments and five-star ratings also include points of concern. Find out about the customer’s experience and communicate any changes or improvements made as a result of their unsolicited feedback.
Be prompt. Avoid delays in responding. The sooner you can get back to your customer, the greater your chances of improving the situation.
Show appreciation. Regardless of the rating the customer gave, say “thank you.” Showing your appreciation of customer feedback minimizes the impact of negative comments and reinforces positive sentiment in your good reviews.

We understand how stressful and difficult it is to deal with negative reviews, and that is why we are here to help your business leverage feedback and reviews to improve your brand reputation. Get your free reputation scorecard today and let us help you take the guesswork out of your strategy. To learn how to handle your business’s presence on Facebook, visit our Facebook Reputation Management: Best Practices Guide for Brands.

How do I turn comment rating on or off for a Facebook Page?

Help Center

You can manage the classic or new version of Pages. The new version is not yet available for all Pages.

Comment rating is enabled by default for all Pages. This means that the most relevant comments on your posts are shown first. Comments from friends or verified profiles and Pages, as well as comments with the most replies or likes, will be shown first by default.

When comment rating is enabled, you can sort hidden comments on your Page. If the rating of comments is disabled, they will be shown in chronological order by default.

Facebook live comment rating is enabled regardless of Page settings.

Learn more about how to turn comment rating on or off for your Facebook profile.

Classic Pages

You must be a Page administrator to turn comment rating on or off. Comment rating can only be turned off on a computer.

If you are an administrator:

On the menu to the left of the Feed, click Pages.

Go to your Page.

Click Page Settings in the lower left corner of the Page.

In the General section, click Comment Rating.

To turn on the rating of comments, check the box View the most relevant comments by default, and to turn it off, uncheck it.

Click Save Changes.

New version of Pages

If you have access to a Page on Facebook, you can go to it and access the comment rating setting. Follow the steps below to turn comment rating on or off.

If you only have access to perform certain tasks, you will not be able to set the comment rating.

To turn comment rating on or off:

Click your profile photo or icon at the top of the Facebook window.

Click the icon and select the desired Page.

Select the Page icon or photo at the top of the Facebook window.

Scroll down and select Settings & Privacy and then Settings.

Open Page Settings and select Public Posts.

Next to Comment Rating, click the switch to turn this setting on or off.

Learn more about how to change the display order of comments on a post.

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I decided to put all the information about the reviews on the Facebook page in a separate lesson, because some course participants can not deal with this issue.

In this video, I will tell you about Facebook reviews in general, and also show you how to include them on your page. Below you will also find additional information related to the topic of this lesson. If you have any questions, please post them in the "Discussion" section at the very bottom.

Video script for those who do not want or cannot watch the video itself:

Greetings, friends! This is Ekaterina Frolova, author of the Pro SMM blog.

In this short video I will show you how to enable reviews on your Facebook page. So guys, let's see where the reviews are on the Facebook page. I note that Facebook loves to change the design of pages, constantly experimenting with either colors or the location of blocks. But at the moment, with the design that you now see on your screen, the reviews and page rating catch your eye quite strongly, as they are right under the cover and profile photo. I note that on mobile devices these ratings are even more visible, because this is practically the very first information that Facebook shows to any visitor to your page.

So, the first mention of the rating we have is, as I said, under the cover and profile photo along with the category of the page and the location of your establishment, as well as information about whether your establishment is open or closed now. The second time the mention of the rating goes a little lower in the main information about the page. And here comes the new information that there are now 304 reviews on this page. And the review block itself is a little lower, this page decided to remove it to the very bottom of it. That is, you can change the location of these blocks at your discretion.

Yes guys, I want to add a few more words about the importance of reviews on Facebook pages. Firstly, the page rating is now displayed not only on Facebook itself, but also outside it. See, for example, if I try to enter the Facebook Hermitage search, Google search, then the following information is displayed for me. First, it is the title of the page. Next come the stars, the overall page rank, and the number of votes cast by users. That is, if your rating is not very good, then this may push the user away from visiting your page. Therefore, it is very important to ensure that the ranking of your page remains as high as possible.

Another interesting feature, friends. Google has started testing sitelinks. Basically, this works for large pages, i.e. 10,000 fans and up. As you can see, here, in addition to just describing the page with the main link, as you see, it happens on other pages, two more are added. That is, basically, here Google shows some links to interesting publications, in his opinion. Well, we will move on and see how to still include reviews on your page.

So, in order to activate reviews on your page, you need to meet two simple conditions.

The first is to change the category to local companies. And the second condition is to enter the full physical address of your company.

Please note that in addition to the reviews, you will also have a map on the page, the ability for users to check-in, that is, check into your establishment, as well as the ability to select additional subcategories.

If you need to change the category of your page, then this is done as follows. I go to my test page and go to the info tab. Next, in the very first line, which is called "Category", I click on the "Edit" option, and here I select the "Local Business" category.

Next, you choose a subcategory, the main subcategory that suits you the most, and click on the "Save changes" button. Further, if your address is not yet indicated or is indicated in an incomplete version, then also click on "Edit". Please note that the address as I provided it here does not work. That is, if I specify the address in this way, then Facebook will never include reviews on the page for me. That is, you need to enter the street, house or building, that is, the full address, city name and postal code.

And notice here, just under the map, we have an additional option. Facebook asks if you want to show a map on your page and show check-ins. That is, if you need a card and need check-ins, then you definitely need to check this box.

After you have entered the full address, click on the "Save changes" button. After that, you will need to be a little patient and wait, because reviews do not always appear immediately on the page. This usually takes from an hour to a maximum of 24 hours.

I hope you find this information useful. If you have any questions, please ask them in the comments. I wish you, friends, successful promotion, until we meet again, bye-bye.

How do I enable reviews on my Facebook page?

In order to activate reviews on your page, you need to meet two simple conditions:

1) change the category to local companies;

2) enter the full physical address of the company with street and house, city name and postal code.

After you have completed the above two steps, you will need to wait a bit, as reviews do not always appear immediately on the page. This usually takes from an hour to a maximum of 24 hours.

BONUSES to reviews:

Note, guys, that in addition to the reviews on your page will also appear:

card;
the ability for users to check-in, that is, to check in at your institution;
as well as the ability to select additional subcategories.

How do I change the page category?

If you need to change the category of a page, you can do it from the "Information" tab, which is located directly under the cover (see video). Next, in the very first line, which is called "Category", click on the "Edit" option, and select the category "Local Company".

What do you need to know about page subcategories?

You can select up to three subcategories per page. Unfortunately, Facebook no longer allows you to set your own subcategories, so you have to choose from what is available.

IMPORTANT! Before you save your changes, take a good look at all the available subcategories. If you find those that suit you perfectly, then you can safely save. Don't save your changes until you're sure you like these subcategories, because later, if you change your mind, Facebook won't let you remove the subcategories completely, but will constantly require you to select at least one. Be careful at this stage!

How does Facebook calculate page rank?

The Star Page Rating is the average of all star ratings received. It is important to remember that in the overall rating of a page, Facebook takes into account only public ratings, that is, those that were published with the mark “Public to all”.

You may not be aware, but the user who posts the review can choose who sees the review. For example, if he posts a star rating and selects Friends as the audience, only his friends will be able to see that rating. In this case, also only friends will be able to comment and like this review, and it will not be visible to the general public.

In what order are reviews displayed on the page?

As in the case of displaying publications in the news feed, reviews can also be ranked by a special Facebook algorithm. The reviews that appear on the page are displayed depending on who is viewing the page.

This order depends on numerous factors, such as when the review was published, the number of interactions with it (comments, likes) and whether the page visitor is a friend of the person who left the review. Facebook tries, first of all, to show the reviews of friends, since the user will have more confidence in such reviews.

How do I report a review to be removed from the page?

You can report reviews that do not comply with the Facebook Community Standards or do not focus on the product or service offered on the page. This can be, for example, spam, too offensive reviews with a transition to personalities, or generally incomprehensible things that are not related to the company. Facebook says it looks into these complaints and, if they are justified, may remove reviews that do not comply with its policies.

Honestly, friends, I have never used this feature, so I can't say for sure how actively Facebook handles such complaints.