“I have a problem with the Viber app. Viber keeps crashing all the time. I have uninstalled it and reinstalled it, but nothing. Still crushing. What should I do? ” - From Anonymous
Viber is one of the most widely used cross-platform messaging apps to send messages and make a video or phone calls. You can chat individually or in a group which makes chatting more interesting. In addition, it supports end-end encryption to protect your conversations with third parties.
Although it's one of the most popular messaging apps, Viber, like many smartphone apps, can begin to act strangely. Users have reported crashing and freezing, yet these are only some issues you may encounter. A feature-rich app such as comes with its array of problems.
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Luckily, all of these problems can be fixed. In this article, we will look at ways to fix some common Viber issues. We’ve counted seventeen common problems that can easily be fixed in a few minutes. So, if you're ready to start enjoying your Viber conversations again, let's see how to fix the common issues.
Before you're trying to fix your Viber issues, back up your Viber chat history will be a wise choice if you lose all your essential data in your app. MobileTrans - Backup & Restore can also backup Viber chat history to the computer and restore the chats to another device when you need it.
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You can learn how to backup Viber chats with step by step tutorial below:
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Initial steps
First, you need to restart your phone and check if you are running the latest version of Viber. Then check if your phone has a good internet connection.
Now follow the below steps:
Clear cache
Hopefully, the issue will be resolved.
Tip: before fixing Viber crashing issue, please backup your Viber data using mobitrans. You can also find more information on securely backing up your Viber data on a computer.
Updating Viber shouldn't be a problem if you have enough memory or are connected to the internet. However, many users experience this issue even if the conditions mentioned above are fulfilled.
The easiest way to fix this issue is to clear the cache and data.
If this doesn’t help, repeat the steps but only click on Clear Data instead of Clear Cache, and see if it works.
Tips for mobile users: Learn how to clear the WhatsApp cache from your iPhone, Samsung, or any other Android phone with this easy step-by-step guide.
Activating Viber seems like an easy thing to do. However, many users report problems with this first initial step.
To activate Viber, you need to enter your phone number, and you should get an SMS with the activation code.
But, many users fail this step, and there are a couple of reasons for that.
If you don’t have access to the internet, you’ll get the message saying that it's required. However, when you have access to the internet and your SIM card is valid, you should be able to receive your six-digit code via SMS. You can even get it via phone call, which is great.
It's an automatic callback feature that will activate Viber when you answer the call. If you’ve requested your code 3+ times, your account will be blocked.
You’ll then need to reinstall Viber and make a new account.
Recommended reading: How to Transfer Viber Messages to New Phone?
You will start receiving pop-up notifications on your screen.
Viber may block your account if it considers you spam, suspects your behavior, or suspects you violate Viber's t&c ( Viber Terms of Service and the Viber Out Fair Usage Principles). As a result, you may question why it isn't Viber working. To fix it, you need to contact the viber support team, open a "request to unblock" ticket, and submit it for approval. In most cases, the number is unblocked.
Tips: Getting blocked on Viber by someone is annoying, especially when you are unaware of being blocked. These fool-proof step-wise tips will help you find out if you are really blocked on Viber.
If you are an Android user and can't back up your important Viber messages and media, follow the below guidelines:
If you are an iPhone user and facing Viber iCloud backup error, here is how you to fix the problem:
Tip: If the above method is still invalid or the backup speed is very slow, and you want a quicker and easier method, it is recommended that you use a third-party backup tool - MobileTrans - Backup & Restore.
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You can visit the MobileTrans website to learn how to backup Viber data on your pc.
The Viber app shows you online even if you exit the app because it runs in the background. However, if you want Viber to show you offline for some reason, here is how you can do it.
One of the many Viber app problems is that the app may disconnect unexpectedly. It is due to various reasons. So, here's what to do:
There’s a strange Viber Sleep Policy that the app sets by default.
This doesn’t allow the app to connect to Wi-Fi unless you wake up your phone. We mentioned a setting similar to this just a minute ago, but this one applies only to Viber, making these two completely independent.
To fix this issue, open Viber on your phone, tap on three horizontal lines at the bottom right side, and you’ll see the menu. There, tap Settings and then General. Next, you should see the “Wi-Fi Sleep Policy” option.
Choose Always Connected, which is the first one. The second one is the device's Wi-Fi Sleep Policy, which you don't want to use. So now, your app should work correctly.
Viber users often complain that Viber can't save a contact or are unable to find their contacts. Follow the below steps:
"Viber takes advantage of your internet when sending or receiving messages. Unfortunately, many users have experienced that they can’t send or receive messages or images because their internet isn’t functioning.
You’re probably using your local Wi-Fi network when you're inside your house. But when you go outside, it's necessary to use your cellular data. If your internet is working flawlessly, you should be able to send messages.
Other issues include your recipient deleting the app, so you can’t contact him through Viber. Also, there’s one more solution to this problem that works mainly for iPhone users. You need to go to Settings and then tap on Privacy. Next, find the Collect Analytics button and click Disable.
Now, you should be able to receive and send messages freely.
Recommended reading: How to Sync Viber Messages?
Issues with incoming and outgoing Viber calls are not that rare, too. If you can't make or receive calls on your iPhone, this will solve your problem:
You can also allow Video Calls by tapping on the homonymous button and choosing On. Now, you should be able to call or receive both video and audio calls. Sometimes, Viber tends to mess up the Settings, so you must take your time to inspect them before using them.
While making a video call, the Viber sometime shows an error message that the video call is not working. Here is how to fix the issue:
Hopefully, you will start making video calls.
Sometimes Viber crashes temporarily, and it does not open the camera. So the first thing you can do is restart the application. In most cases, it will solve the issue. Otherwise, try one of these steps below:
Viber not ringing is perhaps one of the most persistent issues on iOS and Android platforms.
This doesn't always have to be about your phone. Sure, you might have your ringtones disabled or use a do-not-disturb profile, but this isn't the case in many cases.
Usually, Viber doesn’t ring when your phone is locked. Instead, your display shows you the notification, but you don’t hear that ‘clicking sound. To solve this, go to your Wi-Fi Settings, choose Advanced, and check Keep Wi-Fi on When Screen Times Out.
When it's locked, your phone may not be using the internet, meaning that you don't receive notifications unless you unlock it. Alternatively, you can choose a notification type in your iPhone Settings app if you use an iPhone.
In this app, click on Notifications, go to Alert Style, and choose either Alerts or Banner. This will allow you to hear your Viber messages.
For Viber Desktop to work, you need the following ports for TCP and UDP:
These ports can be opened if you go to Control Panel and find Windows Firewall.
There, click on Advanced Settings, and on the left, there's the Inbound Rules table. Inside, click on New Rule, and the wizard will open.
In the New Inbound Rule Wizard, click Port and Next. Next, select TCP and enter the ports we’ve mentioned above. Click on Next, and then Allow the Connection. Proceed until the end of the New Inbound Rule Wizard and name it Viber. Click "Finish", and your ports will be opened. The same procedure is for UDP, so you’ll only need to choose it in the NIRL (New Inbound Rule Wizard).
Fixing any Viber issues shouldn’t be a problem if you follow our steps. But, of course, if you have any uncommon issues, you can always contact Viber’s customer support and resolve them. So, now that your favorite messaging app is functioning, it's time to enjoy its premium features!
Recommended reading: 12 Amazing Features You Can Use on Viber
With more than 200 million active users across 193 countries, Viber has carved its position among the world’s best-chatting apps.
It is not just a messaging app where you can exchange messages rather it comes with interesting features like emoticons, doodling, stickers and many other to beat the competitors. If you are not using Viber at the moment, then let me list out 12 amazing features that will make you download and install the app and become its avid user. Let’s begin:
Like all the messaging apps, all the notifications are shown by Viber also but here is one interesting twist. In maximum conversations, our friends send us many messages and it is a bit irritating to get notified for every single message. In such cases, Viber becomes the savior by allowing its users to enable the smart notification feature. This feature shows up all the messages of a conversation in a single notification saving its users from continuous distraction by ringing or vibration.
Once opened, swipe left.
There are moments in a day where you don’t want any notification to pop up on the screen whether it is from a personal conversation or from the groups you are a part of. To fulfill your wish Viber also has a solution for this. It comes with a feature that enables all its users to turn off all the notifications.
Hide Viber Chat
Privacy is very important to everyone and for that, we all set passwords of every kind. If you want your messages to remain personal, Viber has this amazing feature that hides chat(s) you want to keep a secret.
Many times it happens that by mistake we send a message to the wrong person and immediately want to undo it. Viber takes care of all of its users’ wishes and hence, comes with a feature with which we can delete the wrong sent messages for everyone.
There are days on which you don’t want people to see you sitting online on the app or it is just that some people just don’t like making their status visible to their friend list. Viber also has a solution to this as it allows its users to hide their online status for a minimum of 24 hours to a maximum time of the users’ choice.
There are some chats for which sometimes we want above than normal privacy.
Viber has this amazing feature that allows its users to switch to secret chat from a normal chat.
There are some people in almost all of ours contact list with whom we don’t want to receive or send any messages via any social media apps. Viber allows you to even block and unblock one or more than one contact number to restrict you from sending any message or call you using Viber.
Block
Unblock
Another amazing feature of Viber is that it allows its users to be creative with the photos. Whether you have photos received through Viber or you have clicked them by yourself, you can doodle on them and make them more attractive and interesting.
Viber allows its users to create customized stickers to express themselves in the best possible way. You can choose your photos and convert them into quirky stickers and share them with your friends and even with the public. Isn’t it interesting? It is one of the reasons which make Viber favorite of many people around the world.
Throughout the conversation process with friends, it is normal to share lots of pictures and videos. There are some days where you want to see a particular photo or video but with the thought of finding it by browsing all of the chat you had with the person, many of us simply drop the idea. But, with Viber you don’t have to drop the idea, you can simply open conversations gallery to see all the photos and videos exchanged between you and your friends.
Viber also allows its users to share their locations with particular friends either through the embedded location sharing feature of the app or by explicitly using the maps.
You can disable this option whenever you want.
Via Inbuilt Feature
Using Maps
Do you have a group of best friends staying far away from you or have any good news to share with a little bunch of loved ones?
If the answer is a “Yes” then Viber is here to be your messenger of dreams.
You can now talk to at least 5 people at the same time and share all that you want. If you are a workaholic then you can make calls to your valuable clients or employees at the same time and save your time. This feature of Viber has added another fur to its hat.
Viber is not just about these 12 features, it has plenty of other features which make instant messaging a fun-filled process. It also empowers its users to clearly express their emotions in the best possible way.
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Video call in Viber is a great option that allows you to communicate not only by voice, but also with an image connection online! A great opportunity to stay in touch with loved ones and loved ones.
Do you want to know how it works?
It couldn't be easier - you call the other person, you can talk and see each other! Without further ado - how to make a video call in Viber and contact someone you have long wanted to see? nine0003
Alternatively, you can click the handset icon to initiate a voice call. And then click on the camera icon to connect the image broadcast.
The first time you make a call, the system will automatically ask you for permission to access the camera and microphone if you have not given permission before. Hence the answer to the question of how to prohibit video calls in Viber. nine0003
This feature is built into the messenger interface, so you can't completely get rid of it.
You can simply not respond to such incoming messages if you do not want to - or click exclusively on the handset icon without connecting a picture.
There is another idea how to turn off the video call in Viber. Deny the application access to the camera (you can also access the microphone) in the smartphone settings. An incoming call will be received, but it will not start until you give the system the appropriate permissions. And you can not give them! Click "Deny" in the pop-up window. nine0003
If you still decide to answer an incoming call or call yourself, you should talk about how to set up a video call in Viber.
During a conversation, you can send messages:
You can also end the call and use your smartphone for other purposes.
nine0003
On Android:
On iPhone:
There is an Add button in the upper right corner. Click on it to open the contact list and connect new members! Only thirty people, that is, twenty-eight users (not counting you).
In addition, you will see icons on the screen that enable/disable the microphone, activate or deactivate the speakerphone option, and the camera on/off button. No instructions are needed here, the controls are intuitive!
You have learned how to use a video call in Viber - now it's time to put your new knowledge into practice! Rather, set up the messenger and call the one you want to hear and see for a long time - he will be very close, at arm's length! nine0003
Three ways - mirAdmin
This is the second article in a trilogy on setting up the sound of Viber notifications on different operating systems. The first article talked about setting up alerts from the program on iOS smartphones from Apple - iPhone: How to turn off the sound in Viber on iPhone. Three Ways . This topic contains the sound settings for notifications of the Viber application in the Android environment. In the third article, let's talk about Viber notification settings in Windows: How to turn off Viber sound in Windows. Five Ways .
- Disable group chat notifications in Viber on Android
- Disable Viber notifications on Android
- Incoming Viber messages without sound on Android
Viber settings in article Online status in Viber on Android and iOS , we talked about using the weaknesses of the program.
Now let's look at some options for setting up the program that do not run counter to the declared functionality. nine0091 The first thing we'll cover in this post is muting incoming messages for a group chat.
Open a group chat and in the upper right corner click on the three dots to call the menu. We select the Information item, after which in the slide menu that opens on the right side we find the Mute option and put it in the active state.
Now we won't be bothered by numerous notifications about incoming messages from this room .
This method is very simple and convenient, but its disadvantage is that it is only suitable for group chat and is not suitable for setting up notifications for individual contacts. nine0003
to content
The next thing we'll look at is completely disabling all Viber notifications .
To switch the program to the " without notifications " mode, go to Phone settings, open the Sounds and notifications section, then Application notifications (on different versions of Android OS, the path to these settings may differ).
Here we find the application Viber , tap on it and in the menu that opens, switch the switch at item Lock in active position.
The same point can be reached in another way.
We receive any notification from Viber or simply display the application icon in the notification bar. Next, click on the notification and hold your finger on it for a few seconds. An exclamation mark will appear to the right of the notification, click on it and get into the same interface with the ability to block notifications from the program.
It should be understood that after this, not only the sound of the Viber message will disappear, but also notifications on the screen about the incoming message. To find out what someone wrote to us, it will be possible only by the counter next to the program icon or by launching the application itself.
to content
Following the last method discussed in the article, you can not only completely mute incoming messages from the Viber application, but also replace with any other sound you like.
Go to the program settings and go to the Notifications section. Here, first of all, set the checkbox next to the Use system sounds item (we do this in order to be able to select our own notification sound). We fall through the Notification sound item (you can also set the ringtone in the same way) and select the melody we like, or option No if we want to completely turn off the sound of notifications about new Viber messages. nine0003
After that, the notification of an incoming message in Viber on our Android smartphone will come without sound (or with the sound that we specified in the settings).
If there is no option No in the list of sounds, then we will need to perform actions similar to those described in the article Turn off the sound of a low battery on Android, the sound of volume keys . That is, initially we need to place an empty sound file in the standard Android notification directory (requires root - rights)
/system/media/audio/notifications/
An empty audio track can be downloaded from the archives attached to the article:
Empty sound in the format *.
