How do you contact instagram support

How Do I Contact Instagram Support by Phone / Email? IG Customer Help

Contacting Instagram is easy to do. The problem is that receiving a response back, let alone a resolution to your issue, is very difficult. It’s important to know all of your options for making progress with Instagram support. This article covers the best strategies for getting the help you need.

Contents

Instagram Contact Number & Instagram Contact Email

Instagram’s contact phone number is 650-543-4800 and their contact email is [email protected], but please note it’s highly likely you won’t receive a response to your inquiry via these channels.

What Are My Options?

Unfortunately, if you’re a normal Instagram user, your options are relatively limited to the official channels. I know that’s hard to hear, but it’s the unfortunate economics of a free app. You and your attention are the product. That means if one of Instagram’s 700 million “products” has an issue, it’s not a high priority problem. They won’t spend hundreds of dollars trying to fix it. It’s smarter for Instagram to simply ignore that issue and work on a new money-making product instead.

If you’re an influencer or a content creator with more than tens of thousands of followers, there are unofficial escalation paths with varying degrees of success. We’ll cover some of those at the end.

Why Is It So Difficult To Contact Instagram Support?

Instagram has over 700 million users and the number of support requests they receive is staggering. If only 1 in every 100 users contacts Instagram once per year, that is still over 7 million support requests a year, or 18,000 per day. Now some of you may be thinking, ‘well that’s only 700 support requests per hour’, which should be a possibility for a company with Facebook’s resources.

We’re honestly not sure. We understand it’s not an easy issue; sometimes non-automatable problems simply can’t be fixed at a large scale for consumers of free apps, but at the same time the much smaller slice of influencers and content creators with tens or hundreds of thousands of followers certainly deserve some attention. These Instagram users keep the masses using Instagram and drive Facebook’s stock price up and to the right. They deserve to have a better path for escalating support issues to Instagram.

How To Contact Instagram Support As A Normal User

If you’re a normal Instagram user, it’s still possible to receive help, it’s just less likely. Your best bet is to submit a support request from Instagram.com. Follow the instructions below:

Click through to Instagram.com
Scroll down to bottom of Instagram.com and click Support
In the left-hand menu, click Privacy and Safety Center
Click Report Something
Click on the type of issue you’re experiencing
Look for a link that says report it
Each issue has a unique form to fill out

How To Contact Instagram Support If You’re An Influencer

As an influencer, you are likely to be targeted for attack. It will most likely be an attempt to take control of your account for monetization, or to steal your name, probably to sell it. If you hang out in the right Facebook groups, you’ll see posts daily from influencers looking for help reclaiming control of their accounts.

As we covered above, Instagram does not have an official escalation path specifically for influencers. Your escalation attempts through the standard channels are going to get lumped alongside the thousands of users with no profile picture and 0 followers submitting requests.

This means your best bet is through the murky unofficial channels. These consist of finding an individual with a contact at Instagram, most commonly a friend or a person who has had to engage with Instagram on behalf of their business, such as an employee at a large advertising partner.

If you’re reading this article, it’s likely you don’t have a friend who can help, so be prepared to spend some money. The lack of official support has created a gray market of employees providing unofficial Instagram support services for thousands of dollars depending on the task.

Depending on how much revenue the account generates, how important it is to your brand, and the amount of work put into building your audience, it can definitely still make sense to spend a lot to reclaim your account.

Instagram Help Center

Instagram provides you with ways to access, download and transfer your information to another service.

What best describes your issue?

Data access

Account access troubleshooting

Deactivation and deletion

Account ownership

How can we help you with your data access request?

I want to access my information

I want to download my information

I want to request data on an account that is not my own

I have an Instagram account but I can't access my data

I have an Instagram account but I can't find the information I am looking for

I don’t have an Instagram account and I want to access my data

Access Your Data

You can access your data by logging into your Instagram account and using "Your Activity. " To learn more on how to access your data, visit the Help Center.

Download Your Data

You can get a copy of your Instagram data using the Data Download tool. The Data Download tool allows you to request a file that includes your photos, comments, profile information and more. You can access the Data Download tool from the Privacy and Security section of Instagram Settings.

Downloading your data is a password-protected process. Only you will have access to your download file. Once you've requested your file, it will be available for download for a few days. We provide your downloaded data in a machine-readable format, in case you want to transfer it to another service.

Please note that your file doesn't include content that you've deleted from your Instagram account.

Our Data Policy has more information about how we collect and use your information, how it's shared and how long we retain it. If you have a question about the Data Policy, you can also contact us.

You can submit data access requests through this channel only if you are the rightful Instagram account holder or an authorized representative. For Law Enforcement requests and Third-Party matters visit the Help Center.

How can we help you with your account access issue?

My account has been hacked

My account has been disabled

I can't log into my account

My account is deactivated

To learn more about why your profile may have been disabled and what you can do if you think it was disabled by mistake, please visit the Help Center. When logging into your account by entering your email address and password, you will be redirected to a page that informs you that your account has been disabled. On-screen instructions can take you through a few steps to request a review.

If you need help logging into your account, please visit the Help Center.

To reactivate your account, log into Instagram. If you're having trouble reactivating your account, visit the Help Center.

Once you've logged into your account, you can use the Data Download tool to download a copy of your data.

How can we help you with your deactivation or deletion question?

I want to temporarily disable (deactivate) my Instagram account

I want to delete my Instagram account

How can we help you with your account ownership issue?

Someone created an Instagram account that's pretending to be me or someone I know

There is already an Instagram account associated with my email or phone number but I don't own that account

To learn more about how to report an Instagram account associated with your email or phone number, visit the Help Center.

Full name

Your Instagram username

Country of residence

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**Please note that all fields are required in order for us to process your request. We reserve the right to request further information where a request is incomplete or inaccurate.

By submitting this notice, you represent that all of the information you submit is true and accurate.

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How to write to Instagram technical support: detailed instructions

Hello friends.

Social network Instagram is becoming more and more popular. Many of us regularly share personal photos, notes, videos with our friends and acquaintances. And, of course, when there are problems using the application, it is extremely unpleasant, and you want to quickly get your account up and running.

Today we will talk about how to write to the Instagram support service, what questions can be resolved, how long to wait for an answer and what to do if the administration of the social network is silent.

Contents

What to do if you have a problem

When I first started using the app and the web version of Instagram, I often visited the help center. This is a special section on the site, which contains all frequently asked questions.

You can enter it from your phone and computer. In the first case, you need to open the menu of your profile, go to the settings and select the “Help” item.

Then tap on the inscription “Help Center” and, if necessary, specify the program with which you want to open the site page.

Now you can enter a question in the search bar and get an instant answer.

To get to the help center from a computer, open the web version of Instagram, go to your profile, scroll down and click on the word "Support".

Here you can find answers to many questions regarding the use of the social network, its rules and ways to solve problems. If the help materials do not have the answer you need, then it is worth contacting the support service directly to chat with a live person.

How to contact support

Please check that you have access to the email address and phone number that your account is registered with before asking for help. It is also advisable to remember the first username if you changed it. This information will help you ask a question and receive an answer by e-mail. A code may be sent to your phone that will confirm that you really are the owner of this profile.

Instagram does not have offices, service centers and hotlines to call or come to them with your problem. Help can only be accessed through the Help Center website or the online mobile app.

If you have account access, use Instagram on your phone. If you have been blocked or hacked, then there are 3 ways:

Ask your friend or relative to send a request to the administration on your behalf.
Create another page on the social network and write from it.
Access the Help Center site using a browser on your computer or phone.

Now let's look at the specific steps you need to take to contact support via phone and computer.

Mobile application

This is the surest way to get help from the administration of the social network. Open Instagram on your mobile device, go to your profile by clicking on the person in the menu and go to settings.

Here we need a “Help” section, and in it the “Report a problem” item.

Then select the appropriate item, fill in the form fields, attach screenshots and other evidence of the problem. Describe the situation in as much detail as possible so that your appeal is taken seriously and answered. Leave a contact phone number or email address for communication.

Instagram web version

It is not necessary to be registered with a social network and have access to your account to contact support. For some issues, you can send a complaint from the help center:

if you want to report a person who “sits” on Instagram under a false name and impersonates you or another person;
if you know that the account belongs to a child under the age of 13, which violates the rules of the social network;
if someone intimidates and blackmails you or other users through the application;
if your copyright is infringed;
if someone uses your personal information and photo;
if you know someone wants to hurt themselves;
if the user sends spam and insults.

To report such violations and make online communication a little more pleasant and calm, open instagram.com in any browser on your phone or computer. Then click on the word “Support” at the bottom of the screen. In the menu on the left, select the "Privacy and security" section, and then "Report abuse".

Find the problem that concerns you in the list and write about it to the Instagram administration. Screenshot example.

How to contact support if your account has been hacked

This is the most common problem that users of the social network have. The page can be blocked or hacked by intruders, and there are also situations when people forget their username or password.

We have a separate account recovery instruction on our website, in which all possible cases and situations are analyzed and ways out of them are outlined.

If you can't log into Instagram, and tips from the help center don't help, you don't receive SMS with a code and emails to reset your password and regain control over your personal page, then there is only one way left - write to the administration.

To do this, open the application on your mobile device and under the form, tap on the inscription “Get help with logging in”.

Then enter the login, phone number or e-mail associated with the profile and click "Next". Your avatar and possible further actions should appear on the screen. To write to support, tap "Need more help?" and fill in the fields of the proposed form.

What to do if technical support does not respond

If your complaint has received the attention of social network employees, then the answer usually comes within 24 hours. But you may encounter a situation where, in response to an appeal, the administration of a social network is silent. In this case, I can advise you to take the following steps:

Have a friend or family member send the same support request.
Once again, carefully read the help information on the site, you may find a solution to the problem or realize that you sent a complaint in the wrong form and off topic.
Duplicate a case from your main or backup profile.

There is no guarantee that the administration of the social network will answer you, but you need to try if you want to resolve the issue. Instagram technical support is trying to automate troubleshooting, to make sure that everything can be resolved without personal contact with employees. It doesn't always work, so knock and it will be opened to you.

How to avoid problems with your account

As I said, the most common problems that users contact Instagram support for are:

account hacked;
loss of login or password;
change of phone or e-mail address and inability to use them.

All of these situations can be prevented by careful attention to security and account management. Here are some tips to help you avoid problems and the need to contact support:

Set a strong password for the page using numbers, capital and small letters, underscores, and other symbols. It is difficult for attackers to pick up such a combination.
Do not share your credentials with anyone, do not use unsecured networks and other people's devices to log into the social network.
Keep your username and password in a safe place.
Turn on two-factor authentication on your account so you can't sign in to your account from another phone or computer without a verification code.
Check your phone number and e-mail address regularly. If you change them, reflect this in your profile settings.

These simple steps will help you save your account and protect yourself from wasting time and nerves. Take care of yourself and your credentials.

Conclusion

Today we discussed many important issues and figured out in what cases and how you can send a complaint or request to Instagram support. I hope you got answers to your questions and drew conclusions for the future.

Bookmark this article so you can return to it if needed. Share it with your friends through social media buttons and subscribe to our blog news.

Good luck, friends, and less unpleasant situations on the net.

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How to restore or access your Instagram* account

May 7, 2020LikbezTekhnologii

Instructions in case you forgot your password, deleted a page, got hacked or blocked.

How to restore access to your Instagram* account if you forgot your password

If you have previously connected your Facebook* account to Instagram*, you can log in using it. You won't need a password for this. Simply launch the Instagram* app on your smartphone and select "Continue as [your Facebook username*]".

You can also reset your old password and enter a new one. To do this, on the login page, click "Forgot your password?" (or "Get help signing in" on Android) and enter the username or email address associated with the account. The system will email you a link to reset your password.

Instead of a username or email, you can enter a phone number. Instagram* will then send a verification code via SMS to reset your password.

How to recover an Instagram* account if it was blocked

Instagram* can ban any account for breaking the rules or by mistake. For minor misconduct, the user is banned temporarily. But after regular or serious violations, the account can be blocked forever.

If you have received a temporary or permanent ban, you can try to appeal it. The link required for this must be displayed in the login menu in the Instagram app*. If you don't see it, click More Details.

You will be asked to enter your account login information and write why you think that the blocking occurred by mistake. For example, you can explain that you did not violate the principles of the "Community Guidelines" and "Terms of Agreement". If this is true, after verification, you may be sent instructions for recovery. If you really broke the rules, lifting the sanctions, most likely, will not work.

Consideration of the application may be delayed. If you don't get a response within a few days, try sending your request again.

How to restore access to your Instagram* account if it was hacked

Try resetting your password following the instructions in the first paragraph of this article. But it will not work if the hacker was able to change the email and phone number. In this case, click "Forgot password" (or "Get help signing in" in Android) and enter the email or phone number that you used to sign in to your account before.