“I have a problem with the Viber app. Viber keeps crashing all the time. I have uninstalled it and reinstalled it, but nothing. Still crushing. What should I do? ” - From Anonymous
Viber is one of the most widely used cross-platform messaging apps to send messages and make a video or phone calls. You can chat individually or in a group which makes chatting more interesting. In addition, it supports end-end encryption to protect your conversations with third parties.
Although it's one of the most popular messaging apps, Viber, like many smartphone apps, can begin to act strangely. Users have reported crashing and freezing, yet these are only some issues you may encounter. A feature-rich app such as comes with its array of problems.
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Luckily, all of these problems can be fixed. In this article, we will look at ways to fix some common Viber issues. We’ve counted seventeen common problems that can easily be fixed in a few minutes. So, if you're ready to start enjoying your Viber conversations again, let's see how to fix the common issues.
Before you're trying to fix your Viber issues, back up your Viber chat history will be a wise choice if you lose all your essential data in your app. MobileTrans - Backup & Restore can also backup Viber chat history to the computer and restore the chats to another device when you need it.
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You can learn how to backup Viber chats with step by step tutorial below:
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Initial steps
First, you need to restart your phone and check if you are running the latest version of Viber. Then check if your phone has a good internet connection.
Now follow the below steps:
Clear cache
Hopefully, the issue will be resolved.
Tip: before fixing Viber crashing issue, please backup your Viber data using mobitrans. You can also find more information on securely backing up your Viber data on a computer.
Updating Viber shouldn't be a problem if you have enough memory or are connected to the internet. However, many users experience this issue even if the conditions mentioned above are fulfilled.
The easiest way to fix this issue is to clear the cache and data.
If this doesn’t help, repeat the steps but only click on Clear Data instead of Clear Cache, and see if it works.
Tips for mobile users: Learn how to clear the WhatsApp cache from your iPhone, Samsung, or any other Android phone with this easy step-by-step guide.
Activating Viber seems like an easy thing to do. However, many users report problems with this first initial step. To activate Viber, you need to enter your phone number, and you should get an SMS with the activation code.
But, many users fail this step, and there are a couple of reasons for that.
If you don’t have access to the internet, you’ll get the message saying that it's required. However, when you have access to the internet and your SIM card is valid, you should be able to receive your six-digit code via SMS.
You can even get it via phone call, which is great.
It's an automatic callback feature that will activate Viber when you answer the call. If you’ve requested your code 3+ times, your account will be blocked. You’ll then need to reinstall Viber and make a new account.
Recommended reading: How to Transfer Viber Messages to New Phone?
You will start receiving pop-up notifications on your screen.
Viber may block your account if it considers you spam, suspects your behavior, or suspects you violate Viber's t&c ( Viber Terms of Service and the Viber Out Fair Usage Principles). As a result, you may question why it isn't Viber working. To fix it, you need to contact the viber support team, open a "request to unblock" ticket, and submit it for approval. In most cases, the number is unblocked.
Tips: Getting blocked on Viber by someone is annoying, especially when you are unaware of being blocked.
These fool-proof step-wise tips will help you find out if you are really blocked on Viber.
If you are an Android user and can't back up your important Viber messages and media, follow the below guidelines:
If you are an iPhone user and facing Viber iCloud backup error, here is how you to fix the problem:
Tip: If the above method is still invalid or the backup speed is very slow, and you want a quicker and easier method, it is recommended that you use a third-party backup tool - MobileTrans - Backup & Restore.
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You can visit the MobileTrans website to learn how to backup Viber data on your pc.
The Viber app shows you online even if you exit the app because it runs in the background. However, if you want Viber to show you offline for some reason, here is how you can do it.
One of the many Viber app problems is that the app may disconnect unexpectedly. It is due to various reasons. So, here's what to do:
There’s a strange Viber Sleep Policy that the app sets by default. This doesn’t allow the app to connect to Wi-Fi unless you wake up your phone. We mentioned a setting similar to this just a minute ago, but this one applies only to Viber, making these two completely independent.
To fix this issue, open Viber on your phone, tap on three horizontal lines at the bottom right side, and you’ll see the menu. There, tap Settings and then General. Next, you should see the “Wi-Fi Sleep Policy” option.
Choose Always Connected, which is the first one. The second one is the device's Wi-Fi Sleep Policy, which you don't want to use. So now, your app should work correctly.
Viber users often complain that Viber can't save a contact or are unable to find their contacts.
Follow the below steps:
Viber takes advantage of your internet when sending or receiving messages. Unfortunately, many users have experienced that they can’t send or receive messages or images because their internet isn’t functioning.
You’re probably using your local Wi-Fi network when you're inside your house. But when you go outside, it's necessary to use your cellular data. If your internet is working flawlessly, you should be able to send messages.
Other issues include your recipient deleting the app, so you can’t contact him through Viber.
Also, there’s one more solution to this problem that works mainly for iPhone users. You need to go to Settings and then tap on Privacy. Next, find the Collect Analytics button and click Disable. Now, you should be able to receive and send messages freely.
Recommended reading: How to Sync Viber Messages?
Issues with incoming and outgoing Viber calls are not that rare, too. If you can't make or receive calls on your iPhone, this will solve your problem:
You can also allow Video Calls by tapping on the homonymous button and choosing On. Now, you should be able to call or receive both video and audio calls. Sometimes, Viber tends to mess up the Settings, so you must take your time to inspect them before using them.
While making a video call, the Viber sometime shows an error message that the video call is not working.
Here is how to fix the issue:
Hopefully, you will start making video calls.
Sometimes Viber crashes temporarily, and it does not open the camera. So the first thing you can do is restart the application. In most cases, it will solve the issue. Otherwise, try one of these steps below:
Viber not ringing is perhaps one of the most persistent issues on iOS and Android platforms. This doesn't always have to be about your phone. Sure, you might have your ringtones disabled or use a do-not-disturb profile, but this isn't the case in many cases.
Usually, Viber doesn’t ring when your phone is locked. Instead, your display shows you the notification, but you don’t hear that ‘clicking sound. To solve this, go to your Wi-Fi Settings, choose Advanced, and check Keep Wi-Fi on When Screen Times Out.
When it's locked, your phone may not be using the internet, meaning that you don't receive notifications unless you unlock it. Alternatively, you can choose a notification type in your iPhone Settings app if you use an iPhone.
In this app, click on Notifications, go to Alert Style, and choose either Alerts or Banner. This will allow you to hear your Viber messages.
For Viber Desktop to work, you need the following ports for TCP and UDP:
These ports can be opened if you go to Control Panel and find Windows Firewall.
There, click on Advanced Settings, and on the left, there's the Inbound Rules table. Inside, click on New Rule, and the wizard will open.
In the New Inbound Rule Wizard, click Port and Next. Next, select TCP and enter the ports we’ve mentioned above. Click on Next, and then Allow the Connection. Proceed until the end of the New Inbound Rule Wizard and name it Viber. Click "Finish", and your ports will be opened. The same procedure is for UDP, so you’ll only need to choose it in the NIRL (New Inbound Rule Wizard).
Fixing any Viber issues shouldn’t be a problem if you follow our steps. But, of course, if you have any uncommon issues, you can always contact Viber’s customer support and resolve them. So, now that your favorite messaging app is functioning, it's time to enjoy its premium features!
Recommended reading: 12 Amazing Features You Can Use on Viber
Contents
Instant messengers have almost completely replaced phone calls and SMS.
Today, for quick and free communication with friends, family, and colleagues, you need to be connected to the Internet and have an instant messaging app installed on your mobile phone.
Here, we will discuss the Viber messenger, which is one of the most popular ones. You will learn its features, and how to use them.
Viber is a free service that allows users to send messages, and place voice/video calls. It is used by over 1 billion people in approximately 200 countries worldwide.
Since 2013, Viber has been owned by Rakuten Company, from Japan. Read how Viber makes money.
Viber’s popularity drives further growth in its number of users. You can communicate freely with people in your own country, and anywhere else in the world.
Viber users can call or send messages for free to anyone who also has this app installed. Free communication is available inside the Viber network. And, for a fee, you can also make calls outside the network.
To start using Viber, you need to install the app on your smartphone and enter your phone number. This will be your ID in the system.
The service works on smartphones, tablets, laptops, and PCs. The installation on desktop devices is available only after you register your mobile number in Viber via a smartphone.
Viber’s free and external calls work through VoIP (Voice Internet Protocol, i.e. IP telephony).
Viber features are:
We’ll take a look at these functions in detail below. (Except for Games, which you can explore on your own!)
You can download Viber on a smartphone from Google Play or App Store for free.
All you need is to tap the “Install” button.
Viber supports:
To download Viber on your desktop device, you need to go to the company’s website – https://www.
viber.com/download/.
Choose the button that corresponds to your operating system.
After you download the software and start the installation, Viber asks if you have the app on your mobile phone.
If you don’t have it, you need to install the app on your mobile device and enter your phone number there.
After this, you can use Viber on other devices. Your data on Viber (contacts, chats) will be synchronized through all devices where it’s installed.
The most popular Viber feature is messaging. To start a chat, find your contact, by name or phone number.
After selecting the contact, you will go directly into the chat.
Messages are encrypted with unique keys when transferring. Read our article “Is Viber safe?”
In the upper right corner of the chat, there are the voice/video call buttons.
To find other options – Viber Out Call, Secret chat, Group chat, Chat info – click on the 3-dot button.
There are additional chat features at the bottom of the message box. You can add:
To send a file, location, or share a contact, click on the drop-list button:
Also, you can make a voice or video recording by holding the button at the right side of the message box:
Viber offers Group Chats for when you want to communicate with several people all at once. To add contacts to a group, start a chat, select “New Group” and add participants from your contact list.
Besides “Group Chat”, there are “Community” and “Broadcast list” options.
“Community” lets you add unlimited members to your public discussion. In addition, you can moderate your community as an administrator.
“Broadcast list” is a feature that allows a user to send a message to multiple users all at once.
When you send a link to a private chat and/or community, check how your link preview is displayed on Viber.
If a link is displayed with a cropped title, blurry picture, or even without a picture, you need to edit its preview. Using a link preview with a custom picture, title, and description, you’ll get more clicks on your links. We recommend Piar.io for this purpose. It allows you to preview a link before it’s sent, shorten it, and edit link preview elements.
To start a voice or video call, select “Calls” in the Viber menu and choose a contact to make a call.
Alternatively, you can choose a contact from the contact list on your phone. If they use Viber, there will be the “Viber” button opposite to their name. Click on it to see the options for communication.
To start the voice call, tap “Free call”.
You can start a video call from your contact list by clicking “Video call” near the contact name. There is the same option in the chat.
To answer a video call from your friends, click the video call button.
You can switch to a voice call when talking, by turning off your camera.
There are some additional options that you can use during your conversation: sending messages and redirecting your call to your desktop device.
If your contact does not use Viber, you can make a call with the “Viber Out Call” feature. To make a call, choose this option in your contact’s info screen.
How does Viber work for international calls? You need to select a plan for a country where you want to make calls and put some money on your Viber account. Then, to start a conversation, dial the phone number of your contact in the app. Viber Out calls are less expensive than making international calls via a mobile network.
To start using Viber on mobile devices:
The main tools are shown at the bottom of the screen (“Chats” and “Calls”). All extra settings and features are available by clicking the “More” button.
To start using Viber on your PC or laptop:
You will find all the app settings in Viber “Tools”.
The Gravitec.
net service is an easy-to-use platform for sending push notifications from websites. Push technology enables you to inform subscribers of updates and new posts. You can also create targeted and triggered campaigns, send notifications automatically, and see campaign statistics.
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Absolutely any owner of a modern smartphone can install Viber on a phone for free.
Content:
The popularity of the program is explained by its availability, ease of use and wide possibilities.
0, Iphone0, Windows Phone for Nokia smartphones; Important for using Viber is the presence of a good quality front camera that will allow you to make video calls. nine0003 back to content ↑
Step 1
You can download the application for free in Russian on a smartphone with the Android operating system from a special Google Play application, which is in every modern gadget.
In order to find a program, just enter its name in the search in Russian letters.
Step 2
Then you need to follow the first pop-up link, which leads directly to the page with the application. nine0003
Here, users can see the basic information about the program, as well as install it on the phone.
Important to know! Not all phone models, such as Samsung, support installing the application on a memory card.
The place where the program will be loaded can be found in the phone settings.
Step 3
Then you need to click the "Install" button and the application will display a window where you need to accept and allow the program to use some phone data. nine0003
Don't worry about security, as Viber is an application from a well-established developer, personal data will not be used for illegal purposes.
Step 4
Next, you need to wait until the download starts. The download speed at this stage depends on the quality of the Internet.
Therefore, it may be necessary to wait a few minutes.
Step 5
After that, the installation starts, which shows the percentage of loading and the amount of memory. The speed at this stage also depends on the quality of the coating.
Step 6
After the download is complete, the installation of the application starts and lasts for a few seconds.
Step 7
When the download and installation is completed, the smartphone will notify you. The application shortcut is automatically installed on the free space of the last desktop. nine0003 back to content ↑
After the download and installation is complete, you can open applications to set up how to start working with it.
The first thing the user sees when opening the program is the "Continue" button, pressing which means agreement with the terms of the policy.
After clicking it, you must enter the phone number in the international format, depending on the country of residence, click the "Continue" button, confirming the changes. nine0003
Then a code will be sent to the phone, which will automatically fit into the string and the application will open.
The next step is to enter your data.
After pressing the continue button, the application is ready to run.
How to install Viber on your phone and how to use it? The installation of Viber on a phone running Android is considered and the main functions of the program are shown
Yaroslav. I love technology and everything connected with it. Also rock and roll My telegram: Yaroslav Dragun
It is possible that the question of how to install Viber on your phone will make an experienced user smile. But for beginners, it will probably be very relevant. nine0003
Generally speaking, there can be plenty of sources for downloading Viber to your smartphone:
To download the program, you will need minimal smartphone skills. It's even easier if the download comes from the Google Play or iTunes stores. Here you only need to find Viber and click on the download button. Everything else, including installation, the application will do for you. nine0003
A bit more complicated if you decide to download Viber from a computer site. In this case, the installation file is first saved on a computer, and only then transferred to a smartphone or tablet using a special cable or wirelessly. There it opens in any available file manager - and is set for installation.
But there is absolutely nothing special about the installation itself. Everything happens in a fully automated mode. Nothing needs to be done.
Upon completion of the installation process, the Viber logo will appear on the phone screen, click on it and launch it.
To install Viber, go to Google Play
Next, you need to accept the following permissions:
Click acceptWe are waiting for the application to download to your phone, this completes the installation of Viber on your phone, proceed to the initial application setup:
Starting installationEnter your number mobile phone, as well as the country (usually determined automatically):
We enter the Viber phone numberWe check whether we entered the number correctly, because it will receive a code to activate the program and bind to this number:
We confirm the entered number Congratulations! You installed Viber on your phone yourself, there are no difficulties and problems during the installation process.
As a rule, all contacts are from your phone book. are automatically uploaded to Viber contacts, so you do not need to add them manually.
Next to the contact, an icon will be displayed, informing whether the program is installed for your contact. nine0003
After installing Viber on the phone, it's too early to start using it. The thing is, we don't have an account yet. Therefore, the system will not be able to identify us in any way.
The registration process boils down to the fact that you will first need to enter your phone number in a special window, and then receive an SMS with an access code to this number. The received code, in turn, is also entered into the Viber text field. If everything was done correctly, the messenger will start its work. nine0003
There are many reasons why you can recommend installing Viber on your smartphone.
Of course, first of all, these are the wonderful features of this program in terms of providing communication.
So, how can Viber please a simple user? First of all, it is the ability to communicate in text mode. At the same time, you can attach a variety of media files to your text messages, moreover, they are quite voluminous. You can also use an extensive set of stickers and emoticons. nine0003
Text chats are allowed to form both group and tete-a-tete. And there is also the opportunity to subscribe to public accounts of world stars - to be aware of all the latest news from the life of an idol, as they say, first-hand.
The most wonderful opportunity for which Viber is downloaded by millions of users is voice and video communication. At the same time, many note that the quality of communication is superior even to the ubiquitous Skype.
The program is completely free. Of course, as in many messengers, there are paid services, but no one is forcing you to use them - unlike some other free “commons”.
