How to get a hold of instagram
How Do I Contact Instagram Support by Phone / Email? IG Customer Help
Contacting Instagram is easy to do. The problem is that receiving a response back, let alone a resolution to your issue, is very difficult. It’s important to know all of your options for making progress with Instagram support. This article covers the best strategies for getting the help you need.
Contents
Instagram Contact Number & Instagram Contact EmailInstagram’s contact phone number is 650-543-4800 and their contact email is [email protected], but please note it’s highly likely you won’t receive a response to your inquiry via these channels.
What Are My Options?Unfortunately, if you’re a normal Instagram user, your options are relatively limited to the official channels. I know that’s hard to hear, but it’s the unfortunate economics of a free app. You and your attention are the product. That means if one of Instagram’s 700 million “products” has an issue, it’s not a high priority problem. They won’t spend hundreds of dollars trying to fix it. It’s smarter for Instagram to simply ignore that issue and work on a new money-making product instead.
If you’re an influencer or a content creator with more than tens of thousands of followers, there are unofficial escalation paths with varying degrees of success. We’ll cover some of those at the end.
Why Is It So Difficult To Contact Instagram Support?Instagram has over 700 million users and the number of support requests they receive is staggering. If only 1 in every 100 users contacts Instagram once per year, that is still over 7 million support requests a year, or 18,000 per day. Now some of you may be thinking, ‘well that’s only 700 support requests per hour’, which should be a possibility for a company with Facebook’s resources.
We’re honestly not sure. We understand it’s not an easy issue; sometimes non-automatable problems simply can’t be fixed at a large scale for consumers of free apps, but at the same time the much smaller slice of influencers and content creators with tens or hundreds of thousands of followers certainly deserve some attention.
These Instagram users keep the masses using Instagram and drive Facebook’s stock price up and to the right. They deserve to have a better path for escalating support issues to Instagram.
If you’re a normal Instagram user, it’s still possible to receive help, it’s just less likely. Your best bet is to submit a support request from Instagram.com. Follow the instructions below:
- Click through to Instagram.com
- Scroll down to bottom of Instagram.com and click Support
- In the left-hand menu, click Privacy and Safety Center
- Click Report Something
- Click on the type of issue you’re experiencing
- Look for a link that says report it
- Each issue has a unique form to fill out
As an influencer, you are likely to be targeted for attack. It will most likely be an attempt to take control of your account for monetization, or to steal your name, probably to sell it.
If you hang out in the right Facebook groups, you’ll see posts daily from influencers looking for help reclaiming control of their accounts.
As we covered above, Instagram does not have an official escalation path specifically for influencers. Your escalation attempts through the standard channels are going to get lumped alongside the thousands of users with no profile picture and 0 followers submitting requests.
This means your best bet is through the murky unofficial channels. These consist of finding an individual with a contact at Instagram, most commonly a friend or a person who has had to engage with Instagram on behalf of their business, such as an employee at a large advertising partner.
If you’re reading this article, it’s likely you don’t have a friend who can help, so be prepared to spend some money. The lack of official support has created a gray market of employees providing unofficial Instagram support services for thousands of dollars depending on the task.
Depending on how much revenue the account generates, how important it is to your brand, and the amount of work put into building your audience, it can definitely still make sense to spend a lot to reclaim your account.
How to Contact Instagram Support and Helpline Number
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- How to get Instagram support through the Help Center
- How to report hate speech, violence, and more to Instagram
- How to report bugs and glitches to Instagram
- You can contact Instagram support via their online Help Center, or by reporting a post directly.
- If you shake your phone while using Instagram, a pop-up will appear that lets you report bugs.
- Instagram has a phone number, but you won't be able to talk to anyone there.
With more than one billion active users every month, it's easy to see how Instagram's customer service team might get overwhelmed.
Unfortunately for users, this makes it so there's no way to speak with a live customer service representative from Instagram –– even if the issue is urgent, like your account getting hacked. Instead, you'll have to use one of the automated methods.
You can open Instagram's Help Center to read troubleshooting guides that might help with your issue. And if you're trying to report a problem, you can shake your phone or open a post's options.
Quick tip: Check out our guide on how to report posts, profiles, and comments on Instagram.
How to get Instagram support through the Help CenterInstagram's Help Center is a robust support tool that offers step-by-step guides and troubleshooting tips for most common Instagram problems. There's nobody to talk to there, but the guides are written by real people.
Access help on desktopYou can find the Help Center on your computer by heading directly to their website. Here, you can click on one of the suggested topics or use the search bar to locate articles relating to your issue.
Alternatively, you can follow the steps below.
1. Go to Instagram's website. Click the Help button underneath account recommendations on the right side.
This is a simple way to access the Help page when you don't have the exact URL handy.
Abigail Abesamis Demarest/Insider Quick tip: If you want to report an issue on Instagram, go to your profile page, then click Settings > Report a problem.
Access help on mobile1. Open the Instagram app on your iPhone or Android device and tap your profile picture in the bottom-right corner.
2. Tap the three stacked lines in the top-right corner, then select Settings.
You can also access the Help Center via the Instagram app. Abigail Abesamis Demarest/Insider3.
Tap Help near the bottom of the page, then tap Help Center.
You'll be brought to Instagram's Help Center page, which is filled with hundreds of different support topics. Pick one of the suggested articles, or use the search bar to find what you're looking for.
How to report hate speech, violence, and more to Instagram
Instagram lets you report individual posts, specific users, and comments. Just go to any post, account, or comment, tap the three horizontal dots on it, and select Report from the drop-down menu.
If you're not sure whether your issue can be reported or if someone has committed a reportable offense, review Instagram's community guidelines.
Here's some of what Instagram sees as legitimate issues:
- Intellectual property: Issues that follow under this grievance include users infringing on copyright — which generally protects original expression like images and words but not facts and ideas — and trademarks, defined as a word, slogan, symbol, or design made to distinguish products or services from an individual, group or company.
- Nudity: Broadly defined as "appropriate" imagery, this more controversial guideline prevents nudity of any kind on the site, with a handful of exceptions — including post-mastectomy scarring photos, individuals breastfeeding, and nudity in paintings and sculptures.
- Hate speech: The platform will remove any content from its site that encourages violence or includes hate speech — based on race, ethnicity, national origin, sex, gender, gender identity, sexual orientation, religion, disability, or disease — as well as bullying and harassment that target private individuals.
- Illegal activities: Instagram will remove posts that offer specific services around sex, firearms, and drugs, in addition to removing posts or comments that "support or praise of terrorism, organized crime, or hate groups."
- Self-injury: Any content posted to the platform that appears to glorify or encourage any type of physical self-injury, including eating disorders, will be taken down — with the exception of posts that reference these issues in the name of increasing awareness or signposting support.
- Graphic violence: Any videos or images featuring intense, graphic violence that isn't shared in relation to newsworthy events or to condemn or educate on a larger issue, will be removed for inappropriateness.
After you report a post, you might get an email or Instagram notification telling you what decision Instagram's moderators made about it.
How to report bugs and glitches to Instagram
Instagram also accepts reports about issues with the app itself, like if a graphic isn't displaying correctly, or a menu won't open.
To quickly report a bug, shake your phone while Instagram is open. A pop-up should appear asking you to report the problem. You'll also be able to submit screenshots and other files.
You can also turn off this feature from this menu. Abigail Abesamis Demarest/InsiderAbigail Abesamis Demarest
Abigail Abesamis Demarest is a contributing writer for Insider based in New York.
She loves a good glazed donut and nerdy deep dives into the science of food and how it's made.
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William Antonelli
Tech Reporter for Insider Reviews
William Antonelli (he/she/they) is a writer, editor, and organizer based in New York City. As a founding member of the Reference team, he helped grow Tech Reference (now part of Insider Reviews) from humble beginnings into a juggernaut that attracts over 20 million visits a month. Outside of Insider, his writing has appeared in publications like Polygon, The Outline, Kotaku, and more. He's also a go-to source for tech analysis on channels like Newsy, Cheddar, and NewsNation. You can find him on Twitter @DubsRewatcher, or reach him by email at wantonelli@insider.
com.
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How to enter Instagram in Russia after blocking
The Instagram social network was included in the list of sanctions applied by Roskomnadzor to foreign resources due to recent events - the Meta leadership allowed calls for violence against the Russian military. Since March 14, direct access to the social network from Russia has been limited. When entering from the application, the error "No Internet connection" is displayed, from the browser - "Could not open the page." It will help you unblock Instagram VPN for computers and smartphones.
9Ol000 VPN is a special technology that allows you to hide your real location. Software activation uses a secure, encrypted network connection. The user only needs to click on one button, the service will automatically hide the current IP address.
All VPN services work in the same way. The interface may differ, but it is possible to figure it out intuitively.
On a computer
It is easier to bypass Instagram blocking on a computer using browser add-ons. Built-in extensions will allow you to immediately enable VPN in a web browser without the need to run third-party programs.
To install the add-on for a secure connection, through the browser menu, go to the "Extensions" - "Install extensions" tab. Enter "VPN" or the exact name of the service in the search box. Open the desired product in the list, click "Add to the right of the description".
When installation is complete, a new icon will appear in the upper right corner.
To bypass blocking:
- Click on the corresponding logo on the control panel.
- Select the country of connection from the available list.
- Start the application with the "ON" button.
After activating the VPN, the social network will open in the usual format. The extension does not affect the functionality or interface of Instagram.
When using popular VPNs, you may notice pages and media files taking a long time to load due to high traffic. For a quick connection, it is better to use paid services.
On the phone
On mobile devices, it is recommended to download programs to bypass blocking from built-in markets. On iOS-based smartphones, official applications can be downloaded from the AppStore, on Android - from Google Play.
The procedure for how to log into Instagram via VPN for iPhone or iPad is as follows:
- Open the installed service from the desktop.
- Please select the appropriate connection country.
- Press the ON button.
- Select Allow to add a new configuration.
- Confirm the action in the opened settings.
The “VPN” icon in the upper left corner, next to the information about the network connection, will confirm the activation of the program.
On Android phones, the procedure is similar. Additional confirmations are not required. Connection to a secure network will occur immediately after clicking on "ON".
Working VPN services
You can find a wide variety of alternatives by searching for "VPN" in the extension and mobile app store. The functionality of the programs is identical, but the terms of use can be radically different. When choosing a service, you should pay attention to the following:
- the possibility of free connection;
- current daily, monthly and annual rates;
- list of available servers;
- traffic limits;
- data protection level.
Paid services provide a faster and more comfortable connection to a secure network. However, today it is no longer available to Russian users to pay for online services using a VISA and MasterCard card. MIR cards are not currently supported either.
You can get a paid subscription if you have the required amount on your account in the App Store or Google Play.
For desktop devices
The following downloadable extensions can help bypass browser blocking:
- Browsec
The service is supported on various popular browsers: Opera, Google Chrome, Mozilla Firefox. A simple interface, free use and no traffic restrictions are the main advantages of this VPN. Only four servers are available to choose from - the Netherlands, Singapore, the UK and the USA.
If you wish, you can enable "Smart Settings" in Browsec - VPN will be automatically activated on the desired site.
It is enough to set the option under Instagram.
Download for Opera
Download for Chrome
Download for Mozilla
- Betternet
You can install Betternet as an extension for Google Chrome or as a separate application for Windows. Free surfing using the service is possible only through US servers. To connect through other countries, you need to purchase a paid subscription for a month or a year.
Using the service is simple - just click "Connect", the program will automatically connect to the fastest server.
Download for Windows
Download for Chrome
- Windscribe
Windscribe software combines the functionality of a VPN service and a blocker. Dozens of servers are available in the web browser extension and the computer application, however, blocking can be bypassed for free only through certain cities in the USA and Canada.
Windscribe allows you to set and save your personal privacy settings, turn on malware blocking, cookie blocking, privacy tracking, and define site-specific settings.
Download for Chrome
Download for Mozilla
Download for Windows
for iOS
Work on iPhone smartphones of different models The following applications:
- 9000 bypass blocking network resources in Russia. There are 24 regions with free servers to choose from. You can join anyone at no extra charge. However, a paid subscription will allow you to visit Instagram at maximum speed.
- VPN Master
- Tunnel Bear
- Turbo VPN
- Proton VPN
- SurfEasy
In addition to countries, Psiphon can set timeouts to keep communication on slow networks, external proxies and HTTP headers.
Download Psiphon
VPN Proxy Master on iPhone or iPad can be used for free, but the user will not be able to select server regions. The system will search for suitable options automatically by speed.
Purchasing a paid monthly or annual subscription will allow you to manually select from ten countries - from the US to India.
Download VPN Master
Tunnel Bear is one of the most popular apps in the AppStore to hide your real IP address. Fast and easy connection, 10 GB of free traffic per month, funny design will delight users. However, you will be able to use the services only after creating an account.
Download Tunnel Bear
For Android
Help bypass Instagram locks on Android:
Today, Turbo VPN is one of the best free VPNs for Android, which confirms the rating of the application on Google Play. The mobile program will provide fast and stable access to the social network. There are no restrictions on the traffic used for users, you can also select the connection protocol.
Choosing a server location in Turbo VPN is only possible with a paid subscription.
Download Turbo VPN
Proton VPN developers guarantee the safety of personal data, the confidentiality of search history and the absence of traffic restrictions. Three free server regions are available - Japan, the Netherlands and the USA. Proton VPN is supported on different platforms besides Android. However, one person can use the service at no additional charge on only one device.
Download Proton VPN
SurfEasy has an extensive list of servers, including more than 30 countries. The choice of different regions is available only to subscribers. However, even without a paid subscription, the service does an excellent job of bypassing Instagram blocking. The owners of SurfEasy promise users online support, traffic encryption and protection of Wi-Fi access points, hiding personal data.
Download SurfEasy
VPN services are a proven way to get access to network resources blocked in Russia.
Activating the program will allow you to freely enter Instagram, view the feed, publish posts and stories from your personal account. However, today Roskomnadzor is gradually blocking popular VPNs, so the list of existing services is constantly updated.
Top 10 VPNs for Instagram
Since March 14, 2022, Roskomnadzor has blocked Instagram, and since March 21, the social network has been officially banned on the territory of the Russian Federation.
This decision was made due to the fact that the management of Meta, which owns Instagram, has lifted the ban on incitement to violence against the Russian military. Naturally, the Russian supervisory authorities promptly responded to such a not-so-good "attack" on the part of the corporation, and immediately turned to the Prosecutor General's Office with a request to recognize the Meta company as extremist. So, the careless and ill-conceived decision of the Meta management overnight deprived millions of users from Russia of access to one of the most beloved social networks.
Now you can't log into your account from the territory of the Russian Federation if you don't use a VPN for Instagram. How to install VPN9 on Android in the browser
Ways to access Instagram*
Blocking Instagram has become a real problem for many people. After all, this is not just a social network, but also a platform for promoting and selling products. Thousands of small businesses have lost the ability to communicate with their customers, and ordinary users are now unable to view friends pages. People had to quickly decide how to restore lost connections and data.
But no matter how tragic everything that happens, users have a way out, because there are ways to enter Instagram. For example, you can do this using a VPN. It should be noted right away that at the moment there is no punishment for this, which means you can continue to go to Instagram and use it for work or entertainment.
How do people log into a blocked social network? If we talk about working methods, we can distinguish the following:
- VPN for Instagram for Android and iPhone.
- VPN browser extension.
- Browsers that support VPN.
- VPN for Windows.
To understand how to use these tools, you first need to familiarize yourself with the very concept of VPN.
What is VPN
VPNVirtual Private Network allows you to hide your geolocation and encrypt device traffic using an intermediate server. Thus, VPN creates the illusion that the user is located in another part of the world. Thanks to this, the user gets access to services and sites that are subject to bans, blocking and other restrictions in his country.
To access Instagram via VPN, you need to:
- Choose one of the VPN services available and suitable for you.
- Download VPN and install it on your device.
- Register in the application.
- Connect the server of the desired country.
- Wait for the connection and open Instagram.
This way you can enter the application and use it fully.
Types of VPNs
Different VPN programs are available to users. And to understand which VPN for Instagram is right for you, you need to understand their types.
By device, the following types of VPN anonymizers can be distinguished:
- For Android - works exclusively on smartphones with this OS.
- For iOS - Compatible exclusively with Apple devices.
- For Windows - only works on PCs and laptops with this OS.
- Browser extension - designed for popular browsers.
Thus, choosing a VPN for Instagram should be based on which device you will use to access the social network.
In addition, VPN for Instagram can be:
- Free. Such an application is provided to the user on a completely free basis. Financial savings attract customers to use such services. However, it should be borne in mind that free programs may not be safe. In addition, they often work intermittently, as they have traffic restrictions and do not support the Russian language, which can be a problem.
In the event of problems with such a program, it is likely that the service support team will not help customers. - Shareware. In this case, the client can use the program for free, but with some restrictions. Most of the application's options will be unavailable to him.
- Paid. Reliable services that provide fast and secure work with blocked resources. You can connect them through subscriptions. As a result, the client will be charged a monthly payment. The money will be debited automatically. You can unsubscribe at any time.
Top 10 VPNs for Instagram*
We have done our own testing of popular VPNs. We selected 33 most downloaded services from Google Play, App Store and extension directories. We tried to connect to Instagram through them, we managed to do it using 14 out of 33 VPNs. We then tested the download speed through each of the 14 VPNs. And we selected the top 10 VPN services in terms of speed (shown in the table). The initial connection is 100 Mbps.
The table shows the value of the download speed through each VPN. The data is current as of 07/12/22 (the number of working VPNs decreases every week).
| 1. HideMy.Name
| Speed: Google Play (Android) App Store (iPhone) Site |
| 2. Surfshark
| Speed: Google Play (Android) App Store (iPhone) Google Chrome Site |
| 3 CyberGhost
| Speed: Google Play (Android) App Store (iPhone) Google Chrome Site *links to download mobile applications are at the bottom of the site |
| 4. Turbo VPN
| Speed: Google Play (Android) App Store (iPhone) Site |
| 5.
| Speed: Google Play (Android) App Store (iPhone) Google Chrome Site *links to download mobile applications are at the bottom of the site |
| 5. TouchVPN
| Speed: Google Play (Android) App Store (iPhone) Google Chrome Site |
| 6. ProtonVPN
| Speed: BLOCKED RKN |
| 8. Browsec
| Speed: Google Play (Android) App Store (iPhone) Google Chrome Site |
| 9.IPVanish
| Speed: Google Play (Android) App Store (iPhone) Site |
| 10. NordVPN
| Speed: BLOCKED RKN |
ExpressVPN How to install VPN on Android
The user must enable and configure VPN on their own.
First you need to download and install VPN on your mobile phone. After that, carry out the standard startup procedure. Now you need to set up VPN on Android. For this you need:
- Choose a VPN from the list above or find it in the Play Market search.
- Click "Install".
- Waiting for download and installation.
- We go into the application, now you can connect to the network and use the program.
Now any sites will be open for you. This is how you can use Instagram on Android.
How to set up VPN on iPhone
iOS offers customers the ability to connect VPN through the App Store. For this you need:
- Select a VPN from the list above or search the App Store.
- Select the application, click "Download".
- Install the program.
- Connect and use. Now you can "change" the country of your location.
Since in this case you will use a free server, it may slow down the download of data from Instagram, and sometimes the server will not work, and you will have to start the whole procedure again. To do this, you need to re-open the service (application) with a list of countries through a proxy and try to replace it with another one.
If this way of VPN connection is not suitable for you, then it is better to download another suitable VPN program on your phone. After that, carry out the standard procedure for installing the application. When everything is ready, it remains to run the application. Sometimes the program starts working immediately after the user presses the connect button.
How to install VPN in the browser
To enable VPN in the browser, you just need to download and install any extension of your choice. The server will only function in the browser in which it is installed and will not affect third-party applications in any way.
